Service Industry Association

What Service Industry Association does

Service Industry Association (SIA) is a California-based nonprofit trade association founded in 1985 (originally as the National Computer Service Network) and headquartered in San Diego. SIA describes itself as the largest global association of Third Party Maintenance (TPM) companies, serving 140+ member companies across the high technology service supply chain, including TPM providers, parts and logistics suppliers, software providers, OEMs, and Value-Added Resellers. Approximately 25% of its members are headquartered outside the United States, with documented operating geographies spanning the Americas, Europe, and Asia-Pacific.

SIA does not operate a software product; its core offering is a membership-based portfolio of services. Standard membership dues are tiered by company size at $1,000/year (1-9 employees), $1,400/year (10-99 employees), and $1,900/year (100+ employees), supplemented by Silver ($3,700/year) and Gold ($6,400/year) corporate sponsorships that bundle enhanced visibility, summit discounts, and tabletop exhibits. Members receive access to Gartner research and benchmarking studies, regional roundtable meetings (30-40 person events), an annual Global Executive Summit (2026 edition scheduled for October in San Diego), a searchable member directory, and members-only content. A $50 application fee is charged for new member vetting and credited against first-year dues if approved.

SIA monetizes primarily through recurring membership dues and sponsorships, supported by event-related revenue. Distribution occurs via direct membership application on its website, annual summits, regional events, and partner referrals from allied associations (ASCDI/NATD, The Repair Association, Free ICT Europe). The association plays an advocacy role in the TPM industry, with historical contributions including helping shape the Digital Millennium Copyright Act (1998) and spinning off the Right to Repair Association in 2011. SIA is governed by a board of member-company executives including a Chairman (Tom York, CEO of Vology), President (Dwight Strayer, COO of Service Express), and Secretary (Mike Kelly, CEO of Keltech), with day-to-day operations led by Executive Director Claudia Betzner.

Name

Service Industry Association

Legal name

Service Industry Association

Website

https://servicenetwork.org

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

251–500 employees

Short description

Service Industry Association (SIA) is the largest global nonprofit trade association for Third Party Maintenance (TPM) companies, serving 140+ member firms across the high-technology service supply chain through tiered membership, summits, Gartner research access, and Right to Repair advocacy.

Ownership category

akta.pro rank

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Dues: Annual membership fees are tiered based on company size: $1,000/year for 1-9 employees, $1,400/year for 10-99 employees, and $1,900/year for 100+ employees. This forms the core revenue stream supporting the association's operations.
2. Corporate Sponsorships: Gold sponsorships at $6,400/year and Silver sponsorships at $3,700/year provide enhanced visibility, summit discounts, marketing benefits, and recognition. These premium tiers offer additional value through speaking opportunities and exclusive events.
3. Application Fees: A $50 application fee is charged for new member vetting. If approved, this fee is credited against first-year membership dues.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Service Industry Association is a nonprofit global trade association that sells tiered corporate memberships and sponsorships to companies in the high-technology service supply chain (TPM providers, parts/logistics vendors, software providers, OEMs, and VARs). Members gain access to industry research, Gartner benchmarking studies, regional roundtables, the annual Global Executive Summit, advocacy on Right to Repair issues, and a member directory for business development.

Product overview

The Service Industry Association (SIA) is a global trade association serving as the largest global association of Third-Party Maintainer (TPM) companies. Rather than offering a unified software product, SIA provides a membership-based portfolio of services including Standard and Corporate Sponsorship tiers (Gold at $6,400/year and Silver at $3,700/year), Annual Executive Summits, Regional Roundtable Meetings, Members Only Content access, a Membership Directory, and exclusive Gartner research access. The organization focuses on the high technology service supply chain, supporting companies involved in data centers, servers, storage, networking, laptops, printers, and POS technologies through configuration, installation, onsite/depot service, parts/logistics, help desk, and IT asset disposition.

Differentiator

Problem solved

Functional benefit

Products and services

• Standard Membership Standard annual membership for companies supporting the high-technology service supply chain, with dues tiered by employee count: $1,000/year (1-9 employees), $1,400/year (10-99 employees), and $1,900/year (100+ employees). Includes access to research, benchmarking, regional meetings, and the annual summit.
• Gold Corporate Sponsorship

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• North American Association of Telecom Dealers (ASCDI/NATD)coreStrategic or Co-development PartnerASCDI/NATD is a not-for-profit association representing companies that buy, sell and service computer, telecom and other technical equipment. Closely aligned with SIA, ASCDI/NATD represents and promotes members to end users, manufacturers and government agencies, conducts annual and regional meetings, and fights on behalf of honest resellers on issues including counterfeit, import restrictions, resale restrictions, software transfer and right to repair.
• The Repair AssociationcoreStrategic or Co-development PartnerThe Repair Association, previously the Digital Right to Repair Coalition, represents everyone involved in repair of technology—from DIY hobbyists and independent repair technicians to environmental organizations and the aftermarket. The association combats restrictions for consumers or repairers to repair and reuse purchases, supports repair which helps create local jobs, and advocates for the freedom to maintain, innovate, and improve upon consumer purchased products.
• Free ICT Europe (FIE)coreStrategic or Co-development PartnerFree ICT Europe is a not-for-profit foundation actively promoting the ICT Secondary Market within Europe. FIE's objective is to secure the right of ownership and the freedom for consumers and businesses to freely choose providers to trade, maintain and repair. FIE addresses restrictive practices by OEMs, ensures serviceability, and promotes common standards for reuse and resale of equipment and software.
• GartnercoreStrategic or Co-development PartnerGartner is a global provider of market intelligence, advisory services, and studies for the information technology, telecommunications and consumer technology markets. Working closely with Gartner, SIA offers members exclusive access to Gartner research. By participating in Gartner's world-class benchmarking studies, members have the opportunity to compare operational performance against industry aggregates.

Scale indicators3 records

Recent moves11 records

Expansion highlights5 records

Broad incumbents

• CompTIA: The Computing Technology Industry Association, a much larger and broader IT industry trade association covering the entire channel ecosystem. Comparable membership-based, dues-funded model with annual events and certifications, but operates at vastly greater scale across the wider IT industry rather than the TPM niche.
• IT Nation (ConnectWise): Community and events business owned by ConnectWise serving the MSP and TSP ecosystem with annual IT Nation Connect conference and peer groups. Operates as a vendor-sponsored community rather than an independent trade association, but competes with SIA for time, attention, and sponsorship dollars from the same service-provider audience.

Direct peers

• TSIA (Technology Services Industry Association): Trade association for technology services organizations covering professional services, managed services, and support. Comparable membership-based, research-driven model (TSIA also publishes benchmarking research) and overlaps with SIA's TPM members that have evolved into managed service providers.
• ASCDI/NATD: North American Association of Telecom Dealers; a non-profit trade association representing companies that buy, sell, and service computer, telecom, and other technical equipment. Directly comparable in structure (membership dues, annual meetings, R2R advocacy) and overlapping membership with SIA in the TPM/repair ecosystem.
• The Repair Association: Non-profit organization (formerly the Digital Right to Repair Coalition) that advocates for consumer and independent repair rights. Spun out of SIA's International Competitiveness Committee in 2013; directly comparable advocacy mission and overlapping constituency in the right-to-repair ecosystem.
• Global Technology Distribution Council (GTDC): Non-profit industry association representing the world's leading IT distributors. Comparable trade-association structure with research, benchmarking, and advocacy services for channel-adjacent companies; intersects with SIA's TPM constituency through shared channel partners and overlapping board-level executives.
• ASCII Group: Membership-based community for North American MSPs and IT solution providers with annual dues and regional/local events. Highly comparable operational model to SIA — peer networking, vendor partnerships, and annual summits — but focused on the broader MSP channel rather than hardware TPM specifically.

Regional players

• Free ICT Europe (FIE): European non-profit foundation promoting the ICT secondary market and combating OEM restrictive practices. Comparable to SIA in mission and structure, but focused on the EU regulatory environment rather than US-led advocacy; already a stated SIA partner.

Others

• ISACA: Global professional association for IT governance, risk, cybersecurity, and audit professionals. Comparable membership-dues and certification model and similar 40+ year operating history, but serves a different professional constituency (governance/risk practitioners rather than hardware service providers).
• AFCOM: Association for data center facilities and IT infrastructure professionals. Thematically adjacent — both serve the high-tech service supply chain and emphasize peer benchmarking — but AFCOM focuses on data center operations rather than multi-vendor hardware maintenance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/service-industry-association
• Xx.com/serviceindassoc
• Facebookfacebook.com/service-industry-association-1757431694570965

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Service Industry Association