ISS Palvelut

What ISS Palvelut does

ISS Palvelut is Finland's leading facility management company and the Finnish operating subsidiary of the global ISS (International Service System) group, headquartered in Helsinki and founded in 1934. The company delivers integrated property services across three primary verticals: offices (corporate and professional services customers), industry (manufacturing, life sciences, energy, and demanding production environments), and the public sector (schools, healthcare, government agencies, and society-critical infrastructure). Its core service lines include Siivouspalvelut (cleaning), Kiinteistöhuolto (property maintenance), Tekniset palvelut (technical services), Ravintolapalvelut (catering), Turvallisuuspalvelut (security), and Työympäristöpalvelut (work environment services), which are sold individually or bundled as Kokonaispalveluratkaisut (Total Service Solutions) providing a single point of contact and an integrated team.

The technology stack is built around a smart-building integration platform that connects property management software, CRM systems, building management systems and IoT sensors into a consolidated operational layer. Proprietary components include ISS REC (Real Estate Control) for 24/7 energy optimization, a 24/7 conditions and energy management center in Kuopio, photocatalytic coating technology for chemical-free sanitation, and deployed robotics for groundskeeping. The business is contract-based and quote-priced, combining recurring facility management subscriptions with project-based technical work (cleanroom renovations, energy audits, building automation). With 7,429 employees, €480 million in disclosed revenue, and an NPS of 58, ISS Palvelut operates as one of Finland's largest private employers, serving customers such as Helsinki Regional Transport Authority, VTT, Technopolis, Metsä Group, Neste, PerkinElmer, Danske Bank, and Orion across a national service footprint.

Name

ISS Palvelut

Legal name

ISS Palvelut

Website

https://iss.fi

Company type

Private

Founded year

1934

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Food Service Contractors (72231), Food Service Contractors (722310)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Office Services & Supplies Management (Stationery, Inventory, Vendor Coordination) (IMAIALAH)

Keywords

• Facility management services
• Commercial cleaning services
• Property maintenance solutions
• Integrated workplace services
• Building technical services

Headquarters

HQ city

Helsinki

HQ country

Finland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Facility Management Services: ISS Palvelut generates revenue through recurring facility management service contracts covering cleaning, property maintenance, technical services, restaurant/catering, security, and work environment services. Revenue is primarily contract-based with both recurring service fees and project-based components for specialized installations or renovations.
2. Total Service Solutions (Kokonaispalveluratkaisut): Integrated facility management packages combining multiple services under a single contract, providing clients with consolidated integrations, automated workflows, and real-time dashboards. These bundled offerings command premium pricing through comprehensive service delivery.
3. Specialized Technical Projects: Project-based revenue from technical installations, cleanroom projects, energy efficiency improvements, and building automation implementations. Includes services such as standby power systems, cleanroom renovations, and energy audits.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

ISS Palvelut is Finland's leading facility management company, providing integrated property and workplace services including cleaning, property maintenance, technical building services, restaurant/catering, security, and work environment services. The company delivers these as individual contracts or bundled into Kokonaispalveluratkaisut (Total Service Solutions) where one dedicated team handles all facility needs under a single contract.

Product overview

ISS Palvelut is Finland's leading facility management company offering integrated workplace and property services. The company provides a portfolio of core services including Siivouspalvelut (Cleaning Services), Kiinteistöhuolto (Property Maintenance), Tekniset palvelut (Technical Services), Ravintolapalvelut (Restaurant/Catering Services), Turvallisuuspalvelut (Security Services), and Työympäristöpalvelut (Work Environment Services). These services are offered both individually and as bundled Kokonaispalveluratkaisut (Total Service Solutions), providing clients with a single point of contact for all facility management needs. The company serves offices, industry, and public sector clients across Finland.

Differentiator

Problem solved

Functional benefit

Products and services

• Siivouspalvelut (Cleaning Services)

Quantifiable outcome

• Over 50,000 € annual energy savings achieved for Helsinki Regional Transport Authority through ventilation heat recovery optimization
• +3 more outcomes

Named customers22 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Green City FarmminorStrategic or Co-development PartnerISS and Green City Farm collaboration brings food from field to lunch table. Green City Farm is an ecological garden in the middle of the city that teaches ISS more about sustainable urban farming and seasonal thinking. This partnership supports ISS's sustainability goals and local food sourcing initiatives for restaurant services.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Lassila & Tikanoja: Finnish-listed facility services and circular economy company providing cleaning, property maintenance, environmental and waste services. The closest direct Finnish competitor to ISS Palvelut, with overlapping enterprise, industrial and public-sector customers.
• ABM Industries: US-based facility services company offering janitorial, parking, HVAC, lighting and integrated facility solutions. Comparable to ISS Palvelut in its single-source multi-service contract model targeting enterprise and public-sector real estate.
• ISS A/S: Global facility services parent company of ISS Palvelut, operating integrated cleaning, property maintenance, catering, security and technical services across 30+ countries. It is the closest direct peer, sharing the same integrated FM business model and service portfolio.
• Aramark: US-headquartered provider of food, facility and uniform services to enterprises, hospitals, universities and public-sector clients. Operates the same integrated FM + food services model and competes for multinational accounts that ISS Palvelut also serves.
• Sodexo: French global facility management and food services group with a comparable integrated offering of cleaning, property services, catering and workplace solutions. Directly competes with ISS Palvelut for multinational enterprise and public-sector contracts across Europe.
• Compass Group: UK-based global contract food services and support services group with a substantial facility services arm. Comparable to ISS Palvelut in its bundling of catering, cleaning and workplace services under long-term B2B contracts.
• Coor Service Management: Nordic-headquartered integrated facility management provider operating across Sweden, Norway, Denmark and Finland. Most direct Nordic competitor to ISS Palvelut, with a near-identical service mix including cleaning, property services, technical FM and workplace solutions.

Regional players

• Bravida: Nordic technical installation and building services company operating across Sweden, Norway, Denmark and Finland. Comparable to ISS Palvelut on technical and energy-services scopes, though more weighted to installation and less to soft FM.
• Caverion: Nordic-headquartered provider of technical building solutions, energy-efficiency services and facility management. Overlaps with ISS Palvelut's Tekniset palvelut (technical services) line and competes for the same industrial and public-sector energy-retrofit work in Finland.
• SOL Services: Nordic cleaning and facility services group with significant operations in Norway, Sweden and Finland. Directly comparable to ISS Palvelut on cleaning, hygiene and soft-FM contracts for enterprise and public-sector customers in the Nordics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISS Palvelut