HHSC Kauai Region

What HHSC Kauai Region does

HHSC Kauai Region is a state-owned public benefit corporation and regional entity of Hawaii Health Systems Corporation (HHSC), the statewide safety-net system created by Act 262 in 1996. The organization operates two Critical Access Hospitals — Kauai Veterans Memorial Hospital (KVMH) in Waimea and Samuel Mahelona Memorial Hospital (SMMH) in Kapaa (founded 1917 with 80 licensed beds across long-term care, acute care, and psychiatric services) — supplemented by seven outpatient clinics and an urgent care site distributed across Waimea, Port Allen, Kalaheo, Poipu, Kapaa, and Lihue. It is the only provider on Kauai offering the full continuum of 24/7 emergency, inpatient, psychiatric, long-term, primary, and specialty care to all residents and visitors regardless of ability to pay.

The system delivers emergency services, inpatient acute and psychiatric care, skilled nursing, primary care, and an extensive specialty roster including surgery, OB/GYN, pediatrics, urology, gastroenterology, orthopedics, podiatry, and behavioral health. The underlying technology stack consists of Cerner's electronic health record system and the HealtheLife patient portal, providing 24/7 web and mobile access to records, lab results, secure messaging, and appointment scheduling; ancillary digital tools include CMS-mandated price transparency, SimpleE Pay online bill payment, and a language access program covering 16 languages.

Revenue is generated through standard fee-for-service billing across Medicare, Medicaid, commercial insurance, and self-pay, with no subscription or tiered pricing model. Distribution is direct-to-patient through physical facility access, walk-ins, primary and specialty referrals, and emergency department presentation. Clinical capacity is extended through partnerships with Diagnostic Laboratory Services (DLS), Liberty Dialysis, Ho'ola Lahui Hawaii (FQHC), Clinical Labs of Hawaii, and the Pacific Missile Range Facility. Governance is exercised through the Hawaii State legislature and HHSC Corporate Board, with no private equity, venture capital, or individual ownership stake.

Name

HHSC Kauai Region

Legal name

Hawaii Health Systems Corporation

Website

https://kauai.hhsc.org

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

HHSC Kauai Region is a state-owned safety-net healthcare system operating two Critical Access Hospitals and seven outpatient clinics across Kauai, Hawaii, delivering acute, emergency, psychiatric, long-term, and primary care to all residents and visitors regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Hospital and Healthcare Services

NAICS

General Medical and Surgical Hospitals (6221), Nursing Care Facilities (Skilled Nursing Facilities) (623110), Psychiatric and Substance Abuse Hospitals (6222), Offices of Physicians (62111)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

akta.pro secondary industries

Safety-Net & Public Hospitals (HLAFAAAD), Ventilator & Respiratory Care SNFs (HLADADAD)

Keywords

• Critical access hospital
• Emergency medical services
• Outpatient clinic services
• Primary care services
• Long-term care services

Headquarters

HQ city

Waimea

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services Revenue: Revenue is generated from providing hospital and outpatient medical services to patients. As a safety-net healthcare system, services are delivered to everyone regardless of ability to pay, with billing to Medicare, Medicaid, insurance carriers, and self-pay patients.
2. Price Transparency / Consumer Estimation: In compliance with CMS Price Transparency Rules, the organization provides consumer estimation tools and machine-readable charge files, enabling patients to estimate costs for shoppable services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

HHSC Kauai Region operates a public safety-net healthcare system on the island of Kauai, delivering essential medical care to all residents and visitors regardless of ability to pay. The portfolio includes two Critical Access Hospitals (Kauai Veterans Memorial Hospital and Samuel Mahelona Memorial Hospital) and seven outpatient/urgent care facilities, providing 24/7 emergency care, acute inpatient care, long-term/skilled nursing, inpatient psychiatric care, primary care, specialty care, urgent care, diagnostic imaging, laboratory, pharmacy, and rehabilitation services.

Product overview

HHSC Kauai Region operates a network of healthcare facilities providing integrated medical services across the island of Kauai. The organization consists of two Critical Access Hospitals (Kauai Veterans Memorial Hospital in Waimea and Samuel Mahelona Memorial Hospital in Kapaa) supported by six outpatient clinics (The Clinic at Waimea, Port Allen, Kalaheo, Kapaa, and Lihue), a specialty clinic at Kalaheo, and an urgent care center at Poipu. Together, these facilities offer comprehensive services including emergency care, primary care, specialty care (surgery, urology, orthopedics, podiatry, OBGYN, pediatrics, psychiatry), diagnostic imaging, laboratory, pharmacy, and rehabilitation therapy. Digital health services include the Cerner-powered HealtheLife Patient Portal for online access to health records and appointments, price transparency tools, and online bill payment. The organization also provides community health programs, childbirth education, and language access services to serve Kauai's diverse population.

Differentiator

Problem solved

Functional benefit

Products and services

• Kauai Veterans Memorial Hospital (KVMH)

Quantifiable outcome

• SMMH has 80 licensed beds serving long-term care, psychiatric, and acute care needs across East and North Kauai.
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• Diagnostic Laboratory Services, Inc. (DLS)coreTechnology or IntegrationKauai Veterans Memorial Hospital and Samuel Mahelona Memorial Hospital have formed a partnership with Diagnostic Laboratory Services, Inc. (DLS) for laboratory diagnostic services. DLS provides clinical laboratory testing supporting the hospitals' diagnostic capabilities across the island.
• The Joint CommissioncoreOthersHHSC Kauai Region holds National Quality Approval from The Joint Commission, demonstrating compliance with Joint Commission standards for healthcare quality and patient safety.
• Healthcare Association of HawaiimajorStrategic or Co-development PartnerMember of the Healthcare Association of Hawaii, participating in statewide healthcare quality improvement initiatives, advocacy, and peer learning networks.
• Kauai Chamber of CommerceminorStrategic or Co-development PartnerMember of the Kauai Chamber of Commerce, supporting local business community engagement and economic development on the island.
• Ho'ola Lahui Hawaii (Federally Qualified Health Clinic)majorStrategic or Co-development PartnerCo-located within the Kawaiola Medical Office Building adjacent to KVMH, providing federally qualified health center services that complement the hospital's care delivery.
• Liberty DialysiscoreStrategic or Co-development PartnerDialysis services co-located within the Kawaiola Medical Office Building at KVMH, providing outpatient dialysis to patients with kidney disease.
• Clinical Labs of HawaiicoreTechnology or IntegrationOutpatient clinical laboratory services co-located at The Clinic at Waimea, providing convenient access to lab testing for clinic patients.
• Pacific Missile Range Facility (PMRF)coreStrategic or Co-development PartnerKVMH serves as the primary emergency medical response facility for the Pacific Missile Range Facility (PMRF), a major military installation near Waimea. KVMH is described as the 'first line of defense' for emergencies arising from PMRF.
• Centers for Medicare and Medicaid Services (CMS)coreOthersCompliance with CMS Final 2020 Price Transparency Rules, requiring annual publication of machine-readable files with negotiated charges and consumer-friendly estimation tools for 300 shoppable services.
• U.S. Department of Health and Human Services - Office for Civil RightscoreOthersCompliance with Title VI of the Civil Rights Act, Section 504 of the Rehabilitation Act, the Age Discrimination Act, and Section 1557 of the ACA. Patients may file grievances with the HHS Office for Civil Rights if the organization's internal process does not resolve their concerns.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Wilcox Medical Center: The other acute-care hospital on Kauai, operated by Hawaii Pacific Health. Wilcox is the principal direct competitor on the island, sharing Kauai's inpatient and emergency market with HHSC Kauai Region.
• Hilo Medical Center (HHSC East Hawaii Region): Sister HHSC regional facility on Hawaii Island; operates as a state safety-net system with similar rural/critical access profile, governance structure, and mission alignment.
• Kona Community Hospital (HHSC West Hawaii Region): Another HHSC regional safety-net hospital on Hawaii Island with comparable Critical Access operations, state ownership, and community-mandate operating model.
• Maui Memorial Medical Center (HHSC Maui Region): HHSC Maui Region flagship hospital providing similar safety-net acute care services to a rural Hawaiian island community under the same state system structure.

Broad incumbents

• The Queen's Medical Center: Largest private hospital in Hawaii and the primary tertiary/quaternary referral destination for complex patients from neighbor islands including Kauai — the natural off-island referral partner.
• Hawaii Pacific Health: Parent of Wilcox Medical Center and other Hawaii hospitals; a broad incumbent health system with overlapping inpatient and specialty capabilities that compete with HHSC for island patient share.
• Adventist Health Castle: Windward Oahu hospital that receives neighbor-island referrals and offers similar community hospital services; comparable as a non-profit acute-care provider in the Hawaii market.

Regional players

• Molokai General Hospital: Critical Access Hospital serving the rural island of Molokai under The Queen's Health Systems; comparable in scale, rural-island setting, and safety-net orientation though in a different geography.

Others

• Kauai Veterans Memorial Hospital Auxiliary: Internal support organization within HHSC Kauai Region providing fundraising and volunteer support for KVMH; included as an enabling/community partner rather than a competitor.
• Ho'ola Lahui Hawaii (FQHC): Federally Qualified Health Center co-located within KVMH's Kawaiola Medical Office Building; complementary safety-net primary care provider serving the same Kauai community.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/hhsckauai
• LinkedInlinkedin.com/company/kona-community-hospital

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HHSC Kauai Region