London Borough of Hillingdon

What London Borough of Hillingdon does

London Borough of Hillingdon is a statutory local government authority in outer west London serving the residents of 21 wards and three parliamentary constituencies (Hayes and Harlington; Ruislip, Northwood and Pinner; Uxbridge and South Ruislip). Established in 1965 under the London Government Act 1963, the council delivers a full range of municipal services including waste collection and recycling, urban planning, council tax administration, housing, adult and children's social care, school admissions, electoral administration, library services, and community leisure and cultural programmes. Operations are anchored at the Civic Centre in Uxbridge with a distributed estate comprising 14 library branches, three waste and recycling centres (Harefield, Space Waye, West Drayton), and the Compass Theatre in Ickenham.

Core technology consists of a council website (pre.hillingdon.gov.uk) built on the Jadu content management system, fronted by a personalised MyAccount portal for service requests, payments and reporting, supplemented by an online planning application search built on ArcGIS and ticketing/commerce for the Compass Theatre. Analytics run on Google Analytics and Microsoft Clarity; payment processing is handled by an integrated card payments system. The council operates 24/7 digital self-service while maintaining telephone (01895 lines) and in-person support, and reaches residents through Facebook, X, LinkedIn, Instagram, YouTube, WhatsApp, the printed Hillingdon People magazine, and email newsletters.

The economic model is public-sector funding rather than commercial revenue. Primary inflows are council tax collected from borough households plus central government grants; secondary fee-bearing streams include a garden waste subscription (£77/year), non-resident and trade waste disposal charges, statutory planning application fees with a fast-track surcharge of £516, theatre ticket sales (£11–£21 per ticket), and small library event charges (£2). The HillingdonFirst card provides free loyalty discounts at participating local businesses. Segment coverage is broad: residents (primary), local businesses, families with school-age children, and vulnerable adults/elderly residents requiring social care support; school and charity partners (e.g., DK Productions, Traid, Trinity Homeless Projects, Against Breast Cancer) participate in service delivery rather than acting as fee-paying customers.

Name

London Borough of Hillingdon

Legal name

London Borough of Hillingdon

Website

https://hillingdon.gov.uk

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

London Borough of Hillingdon is the statutory local government authority for an outer-west-London borough of 21 wards, delivering statutory and discretionary municipal services — including waste collection, planning, council tax, social care, libraries, and Compass Theatre events — to borough residents and businesses through a Jadu-powered digital portal and a network of 14 libraries, three waste sites, and the Civic Centre in Uxbridge.

Ownership category

akta.pro rank

Product category

Local Government Public Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Services to Buildings and Dwellings (5617), Other Services to Buildings and Dwellings (561790), Landscaping Services (56173)

SIC

Services-Management Services (8741), Sanitary Services (4950), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL), Parks, Recreation & Cultural Services (BPAIACAI), Street & Public Space Litter Collection (Municipal Cleaning) (BPALAAAE)

Keywords

• Local government services
• Council tax administration
• Waste management
• Library services
• Planning applications

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Council Tax: Primary local taxation revenue collected from all households in the borough to fund council services including housing, social services, street cleaning, waste disposal, roads, local planning, and leisure services
2. Government Funding: Central government funding and grants for local service delivery
3. Garden Waste Subscription Service: Paid annual subscription service for garden waste collection at £77 per year for 3 or 6 garden waste sacks
4. Planning Application Fees: Statutory fees for planning applications plus fast-track service fees of £516 for accelerated processing
5. Waste Disposal Fees: Non-residents charged £11 per visit at Harefield Civic Amenity Site; trade prices for commercial waste; DIY waste charges for large quantities
6. Theatre and Event Revenue: Ticket sales for Compass Theatre productions including Jack and the Beanstalk panto at £11-21 per ticket
7. Library Event Revenue: Ticket sales for library events such as author talks at £2 per ticket
8. HillingdonFirst Card Membership: Free loyalty card offering residents discounts, offers and preferential rates on various products and services in the borough

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels10 records

Core offering

The London Borough of Hillingdon (Hillingdon Council) is the local government authority that delivers statutory public services to residents and businesses in the westernmost London borough. Its core services include council tax collection, waste collection and recycling, planning applications and building control, library services, adult and children's social care, housing services, school admissions, parks and leisure, and community events. The council operates through a 24/7 online portal, telephone lines, in-person at Civic Centre and libraries, and through specialist venues including Compass Theatre and waste recycling centres.

Product overview

London Borough of Hillingdon operates a comprehensive digital council services platform consisting of the main Hillingdon Council Website (powered by Jadu CMS) with integrated MyAccount for residents, complemented by a network of physical and digital services including waste/recycling collection, 13 library branches, Compass Theatre, heritage venues (Battle of Britain Bunker), and the HillingdonFirst loyalty card programme. The council provides planning application search tools, school admissions services, and the Discover Hillingdon events platform. Most services are available online 24/7 for reporting, payments, and applications.

Differentiator

Problem solved

Functional benefit

Products and services

• Hillingdon Council Website and MyAccount Portal 24/7 online portal providing residents access to all council services including reporting issues, paying council tax, applying for services, viewing planning applications, school admissions, and tracking requests. The MyAccount portal offers personalised service management with pre-filled details and form-saving. Powered by Jadu CMS with Microsoft Clarity and Google Analytics integration.
• Online Reporting System Digital system enabling residents to report issues such as missed rubbish collections, fly-tipping, street problems, and anti-social behaviour, with status tracking available through MyAccount.
• Planning Application Search Online tool for searching and tracking planning applications, viewing maps via ArcGIS, submitting comments, and accessing weekly planning application lists. Includes fast-track householder lawful development certificate and prior approval services with statutory fees plus an additional £516 fast-track charge.
• Compass Theatre Theatre venue in Ickenham offering pantomimes, shows, and events including the annual Compass Panto produced in partnership with DK Productions. Tickets priced from £11-£21 per person with group, school, and family rates available.
• Heritage Services Historic venues and cultural attractions including the Battle of Britain Bunker in Uxbridge, Cranford Country Park, and the Hillingdon Heritage Membership programme granting access to the borough's historic locations.
• Library Services Network of 13-14 library branches across the borough offering books, public computers, wifi, digital library access, room hire, and community events including author talks at £2 per ticket. Branches include Botwell Green, Charville, Eastcote, Hayes End, Northwood Hills, Oak Farm, Ruislip Manor, South Ruislip, Uxbridge, West Drayton, Yiewsley, Ickenham, and Harefield libraries.
• Waste and Recycling Services Household rubbish collection, dry mixed recycling, food waste recycling, garden waste subscription service at £77 per year for 3 or 6 garden waste sacks, and waste recycling centres at Harefield Civic Amenity Site, Space Waye (Feltham, in partnership with Hounslow Council), and West Drayton. Non-residents charged £11 per visit at Harefield with trade prices for commercial vans.
• School Admissions Online portal for applying for primary and secondary school places, in-year transfers, appeals, and accessing admission information for children from Reception through Year 13, including placements outside the normal chronological age group.
• HillingdonFirst Card Free loyalty card offering residents discounts, offers, and preferential rates on products, services, and facilities across the borough. Also serves as proof of residency for free waste disposal at council recycling centres.
• Discover Hillingdon Events platform showcasing theatre shows, sports activities, library events, and heritage and culture events across the borough for residents and visitors to discover local activities.

Quantifiable outcome

• Essential council services available 24/7 online including reporting, payments, applications, and consultations
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Hounslow CouncilcoreStrategic or Co-development PartnerSpace Waye Reuse and Recycling Centre operated in partnership with Hounslow Council. Located in Feltham at North Feltham Trading Estate, this facility allows Hillingdon residents to dispose of household rubbish. Residents can book slots online through the West London Waste booking system.
• Trinity Homeless ProjectsminorStrategic or Co-development PartnerLocal charity partnership for furniture and electrical collection service. Trinity collects unwanted good quality household items for free, sells them in charity shops to raise funds for housing support and meals for the homeless, and provides work placements in their stores.
• TraidcoreStrategic or Co-development PartnerCharity partnership for free home textile collection scheme. Traid collects clothes, shoes, accessories and linen from Hillingdon households. All profits support Traid's projects to improve conditions in the textile industry and educate about environmental impacts.
• DK ProductionscoreStrategic or Co-development PartnerCo-production partnership for Compass Theatre pantomimes. DK Productions and Hillingdon Council jointly produce annual Christmas pantomimes at Compass Theatre in Ickenham, such as Jack and the Beanstalk.
• Major UK Retailers (Aldi, Asda, Co-op, Sainsbury's, Tesco, Waitrose)minorStrategic or Co-development PartnerRetailer partnerships for soft plastics recycling. Major supermarkets have collection points at selected stores where residents can recycle soft plastics including bread bags, crisp packets, and food wrapping.
• Boots and Superdrug PharmaciesminorStrategic or Co-development PartnerPharmacy partnership for medicine blister packet recycling. Residents can drop off used medicine blister packets at participating Boots and Superdrug stores for environmentally-safe disposal.
• Against Breast CancerminorStrategic or Co-development PartnerCharity partnership for bra recycling. Bra banks are placed at Botwell Green Library for residents to donate used bras. The charity uses proceeds for research into secondary spread breast cancer.
• TRAID Textile BanksminorStrategic or Co-development PartnerTextile recycling banks located at various sites across Hillingdon including Fairfield Road car park, Harefield Civic Amenity Site, Linden Avenue, Long Lane car park, and others for clothes, shoes, and accessories collection.
• West London Waste AuthoritycoreStrategic or Co-development PartnerWest London Waste Authority partnership for electrical repair services directory and waste management coordination across west London boroughs including Hillingdon.
• Gallagher BassettminorImplementation/ SI/ Consulting PartnerCouncil's appointed insurance claims handler for Employers Liability and Public Liability claims. Handles legally represented claims submitted via their portal (ID: D00019).

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• London Borough of Brent: West/north-west London borough providing the same statutory services. Comparable in scale, demographic mix, and operational complexity, with overlapping waste partnership arrangements in west London.
• London Borough of Harrow: North-west London borough delivering the same full suite of local authority services. Comparable in population scale and outer London borough character, with a similar mix of residential, library, and waste services.
• London Borough of Barnet: Large outer London borough with a directly comparable service portfolio including libraries, waste collection, planning, and social care. Often cited alongside Hillingdon in benchmarking of London borough performance.
• Westminster City Council: Central London borough delivering the same statutory services. Useful peer for benchmarking digital service delivery and resident engagement models, though smaller in geographic footprint and with very different demographics.
• London Borough of Ealing: Adjacent west London borough providing the same statutory local authority services (waste, planning, libraries, social care, council tax). Directly comparable in scale, governance structure, and service portfolio to Hillingdon.
• London Borough of Hounslow: Neighbouring west London borough already partnering with Hillingdon at Space Waye Recycling Centre. Provides identical statutory services and is a directly comparable peer in terms of demographics and Heathrow-adjacent geography.
• London Borough of Enfield: Outer north London borough delivering the same statutory local authority functions. Comparable service mix including libraries, waste, planning, and adult social care.
• London Borough of Croydon: Large south London borough providing a directly comparable full-service local authority offering. Notable as a peer that has experienced significant financial stress, providing a reference point for funding pressure scenarios relevant to Hillingdon.

Others

• West London Waste Authority: Statutory waste disposal authority jointly serving several west London boroughs including Hillingdon. Not a service competitor but a key partner/administrative body whose charges, contracts, and policy decisions directly affect Hillingdon's waste service costs.

Broad incumbents

• Greater London Authority: Strategic regional authority that oversees London-wide policy and funding flows that affect Hillingdon. Not a direct operational peer but the principal higher-tier government body whose grant decisions and policy direction materially shape Hillingdon's operating environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hillingdon
• YouTubeyoutube.com/user/HillingdonLondon
• Facebooken-gb.facebook.com/LondonBoroughofHillingdon
• LinkedInlinkedin.com/company/london-borough-of-hillingdon
• Instagraminstagram.com/hillingdoncouncil

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about London Borough of Hillingdon