Tupelo

Municipal Government Servicestupeloms.gov

The City of Tupelo is a municipal government in Tupelo, Mississippi, delivering resident and business services through ~10 wholly-owned departments including Tupelo Water & Light (utility), Tupelo Transit, Police, Fire (7 stations), Public Works, Development Services, Parks & Recreation, and Municipal Court.

Company typePublic
Founded1905
HeadquartersTupelo, United States
Headcount101–250
GTM typeB2C
OfferingServices

What Tupelo does

The City of Tupelo is a municipal government entity and political subdivision of the State of Mississippi, operating from City Hall at 71 East Troy St. in Tupelo, MS. It delivers a comprehensive portfolio of resident and business services through approximately ten wholly-owned operating departments, including Tupelo Water & Light (a municipal utility providing electricity, water, sewer, and garbage under Tennessee Valley Authority regulatory oversight), Tupelo Transit (curb-to-curb public transit), the Tupelo Police Department, the Tupelo Fire Department (seven stations citywide), Public Works (maintaining 343 miles of streets plus a municipal tree farm nurturing ~1,800 saplings), Development Services (permitting, zoning, code enforcement, and GIS mapping), Parks & Recreation (including the Tupelo Aquatic Facility), Municipal Court, Finance, and Human Resources.

The city's technology stack is built on commercial off-the-shelf platforms rather than proprietary systems: Utility Nexus powers online utility billing and service restoration; ADP Workforce Now handles payroll, HR, and recruitment; ArcGIS delivers the public-facing interactive zoning, flood, and ward mapping; PowerDMS supports police policy management; Municipal Online Payments processes court fines; and the Code Red emergency alert system (jointly operated with Lee County EMA) provides severe weather and public safety notifications. An online bidding portal (Plan House / Central Bidding) digitizes procurement, and Microsoft Office 365 supports internal communications.

Tupelo's revenue mechanics are diversified across six streams typical of mid-size U.S. municipalities: property taxes collected by Lee County, recurring utility service charges (residential and commercial power, water, sewer, garbage), one-time privilege and solicitor licenses, municipal court fines and fees, permitting and development fees, and per-trip public transit fares ($2 one-way / $4 round-trip). Customers are concentrated in two segments — city residents and commercial/industrial businesses — both captive within Tupelo's jurisdictional boundaries. The city has been recognized as an All-America City at least five times by the National Civic League. Mayor Todd Jordan, the city's 29th mayor, was elected in June 2021 and leads the seven-member elected City Council.

Tupelo firmographics

Firmographics

Name: Tupelo
Legal name: City of Tupelo
Website: https://tupeloms.gov
Company type: Public
Founded year: 1905
Operating status: Operating
Headcount range: 101–250 employees
Short description: The City of Tupelo is a municipal government in Tupelo, Mississippi, delivering resident and business services through ~10 wholly-owned departments including Tupelo Water & Light (utility), Tupelo Transit, Police, Fire (7 stations), Public Works, Development Services, Parks & Recreation, and Municipal Court.
Ownership category
akta.pro rank

Tupelo industry classification

Industry

Product category: Municipal Government Services
NAICS: Water, Sewage and Other Systems (2213), Sewage Treatment Facilities (22132), Justice, Public Order, and Safety Activities (922), Administration of Housing Programs, Urban Planning, and Community Development (9251), Urban Transit Systems (48511), Remediation and Other Waste Management Services (5629)
SIC: Water Supply (4941), Refuse Systems (4953), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Sanitary Services (4950), Hazardous Waste Management (4955)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Solid Waste & Recycling Services Administration (BPAIACAH), Gravity Sewer Collection Networks (Sanitary Sewers) (EUANACAA), Lift Station & Pump Station Operations & Maintenance (BPALAMAI)

Keywords

Municipal utility services
Public safety services
Public transit services
Development and permitting
Parks and recreation

Where Tupelo is headquartered

Location

Headquarters

HQ city: Tupelo
HQ country: United States
HQ region: North America

Offices14 records

Markets served

Tupelo business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

Property Taxes: City of Tupelo property taxes collected by Lee County Tax Assessor and Tax Collector
Utility Services Revenue: Revenue from Tupelo Water & Light providing residential and commercial power, water, sewer, and garbage collection services
Privilege Licenses: Business privilege licenses allowing persons to do business in the city for profit; also transient vendor and solicitor licenses
Municipal Court Fines and Fees: Fines collected from municipal court for violations of city ordinances including traffic violations and code violations
Permitting and Development Fees: Fees collected for various construction permits, rental certificates, rezoning applications, and development services
Public Transit Fares: Transit fares collected for curb-to-curb transportation service: $2.00 one-way and $4.00 round-trip

Pricing tiers

Model	Billing	Price
Unit Pricing	Pay-as-you-go	Standard transit fare for all riders
Usage-based	Monthly	Residential and commercial utility services
Other	Multi-year contract	Firefighter recruitment
One time/ perpetual license	Pay-as-you-go	Utility service connection/deposit
Other	Pay-as-you-go	Service restoration fees

Distribution channels6 records

Marketing channels6 records

Tupelo product offering

Product offering

Core offering

The City of Tupelo is a municipal government providing essential public services to residents and businesses within city limits. Its core offerings include municipal utilities (electricity, water, sewer, and garbage collection through Tupelo Water & Light), public safety (police and fire services), public transportation (curb-to-curb transit), parks and recreation, permitting and development services, public works/street maintenance, and municipal court operations. Services are delivered through departmental offices, online portals, and physical infrastructure distributed across the city.

Product overview

Tupelo (City of Tupelo, Mississippi) operates as a municipal government providing public services through a departmental structure. The city's offerings include core utility services (Tupelo Water & Light), public transportation (Tupelo Transit), public safety (Police and Fire Departments), infrastructure (Public Works), parks and recreation, and judicial services (Municipal Court). Supporting these core operations are digital platforms including online utility billing, GIS mapping, emergency alert systems (Code Red), crime statistics reporting, and procurement portals. The Development Services department handles permitting, zoning, and code enforcement through various application processes. These services function as an integrated municipal service ecosystem rather than a unified software product.

Differentiator

Problem solved

Functional benefit

Brands

Tupelo Water & Light: Municipal utility department providing water, electricity, and garbage services to residents and commercial customers.
Tupelo Transit
Tupelo Aquatic Facility

Products and services

Tupelo Water & Light Municipal utility service providing electricity, water, sewer, and garbage services to residential and commercial customers. Operates under TVA partnership with Comprehensive Service Programs for commercial customers. Service area limited to Tupelo city boundaries.
Tupelo Transit Public transportation system offering curb-to-curb on-demand service Monday through Friday, 5:30 a.m. to 7:30 p.m., with $2 one-way and $4 round-trip fares. Guaranteed seating available with 48-hour advance request by calling 662-269-3735.
Development Services Department overseeing permitting, building inspections, planning and zoning, GIS mapping, code enforcement, and community development. Processes residential and commercial construction permits, rental certifications, rezoning applications, and tax abatement applications. Permit applications may be submitted via email to [email protected] or in person on the third floor of City Hall.
Parks & Recreation Municipal parks and recreation department providing sports programs, park rentals, summer day camp, therapeutic recreation, and access to the Tupelo Aquatic Facility.
Police Department Law enforcement services including community-oriented policing, crime statistics reporting (weekly reports and archive), Citizens Review Board, Crime Stoppers program, and citizen action requests. Operates 911 and non-emergency E-911 lines.
Fire Department

Quantifiable outcome

Lowest power rates in the country for residential customers
+2 more outcomes

Companies that use Tupelo

Customer profile

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Tupelo technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Tupelo partnerships and signals

Strategic signal

Partnerships

Eleven partnerships are on record, tiered core and minor.

Tennessee Valley Authority (TVA)coreTechnology or IntegrationTVA provides regulatory oversight for Tupelo Water & Light's power rates and service practices. Through the Comprehensive Service Program, TVA supports commercial customers with various benefits. TVA oversees the ratepayer complaint resolution process for issues not resolved at the local level.
TVA Complaint Resolution ProcesscoreStrategic or Co-development PartnerTVA's Complaint Resolution Process provides regulatory oversight and an escalation pathway for customers who have issues or complaints that cannot be resolved directly with Tupelo Water & Light.
FEMA (Federal Emergency Management Agency)minorOthersFEMA flood zone mapping referenced for property development and flood insurance awareness through FloodSmart.gov partnership.
Tupelo Convention and Visitor's BureauminorStrategic or Co-development PartnerPartnership for community events promotion and tourism. Referenced for community calendar and event information at www.tupelo.net/events/
Tupelo 360minorStrategic or Co-development PartnerCommunity calendar and information platform partnership at tupelo360.com for community events and engagement.
Community Development Foundation (CDF)minorStrategic or Co-development PartnerReferenced as resource for economic development and community growth information at www.cdf.org.
Downtown Tupelo Main Street AssociationminorStrategic or Co-development PartnerPartnership for downtown development and revitalization efforts at www.tupelomainstreet.com.
United WayminorStrategic or Co-development PartnerPartnership providing community assistance resources. United Way Help Guides available for residents in need of assistance.
Lee County EMA (Emergency Management Agency)coreOthersJoint emergency alert system (Code Red) and emergency management coordination. Lee County EMA phone: (662) 432-2953.
NFPA (National Fire Protection Association)minorStrategic or Co-development PartnerPartnership for fire safety education materials and safety tips. NFPA provides home fire safety, candle safety, heating safety, and holiday safety resources.
U.S. Fire Administration (FEMA)minorStrategic or Co-development PartnerFederal fire prevention education resources linked through Community Risk Reduction program at fire department.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Tupelo competitors and assessment

Company assessment

Direct peers

City of Meridian, Mississippi: Sister Mississippi municipal government of comparable population (~38K) operating a full suite of departments (utilities, public safety, transit, public works, development services). Meridian's service mix and departmental structure closely mirror Tupelo's, making it the most directly comparable peer.
City of Oxford, Mississippi: Mississippi municipal government (~25K residents, anchored by University of Mississippi) operating utilities, public works, police, fire, transit, and development services. Comparable departmental structure and revenue mix to Tupelo, with similar reliance on TVA-regulated power and property tax base.
City of Starkville, Mississippi: Mississippi municipal government (~25K, home of Mississippi State University) providing parallel municipal services — utilities, public safety, transit, public works, parks, development services. Direct structural peer to Tupelo with a similar collegiate/economic-base profile.
City of Hattiesburg, Mississippi: Larger Mississippi municipal government (~48K) operating a similar full-service municipal portfolio including utilities, transit, police, fire, public works, and development services. Direct comparable for scaled municipal operations in the same regulatory/state environment.
City of Columbus, Mississippi: Mississippi municipal government (~24K) operating parallel departments — utilities, public safety, public works, transit, parks, development services, and municipal court. Comparable governmental structure and revenue mix within the same state regulatory framework.
City of Corinth, Mississippi: Smaller Mississippi municipal government (~14K) providing utilities, public safety, public works, and development services. Comparable service portfolio and operating model in the same Tennessee Valley/Mississippi regulatory environment as Tupelo.
City of Laurel, Mississippi: Mississippi municipal government (~18K) operating utilities, police, fire, public works, parks and recreation, and development services. Comparable mid-size municipal service structure within the same state.
City of New Albany, Mississippi: Smaller Mississippi municipal government (~8K) operating utilities, public safety, public works, and development services. Direct structural peer offering the same categories of municipal services within the same state regulatory framework.
City of Pontotoc, Mississippi: Small Mississippi municipal government (~6K) operating utilities, police, fire, public works, and development services. Comparable smaller-scale municipal operating model with similar revenue stream mix (utilities, permits, fees).
City of Southaven, Mississippi: Larger Mississippi municipal government (~55K, part of Memphis metro) operating a full-service municipal portfolio. Direct comparable for the scale and structure of mid-size Mississippi city government operations.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Tupelo financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Tupelo leadership team

Management profile

Number of profiles

Profiles13 records

Tupelo subsidiaries and ownership

Company hierarchy

Subsidiaries10 records

Tupelo funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Tupelo M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tupelo

What does Tupelo do?

Is Tupelo a public or private company?

Tupelo is a public company. It is classified as public and is currently operating.

When was Tupelo founded?

Tupelo was founded in 1905. It employs 101 to 250 people.

Where is Tupelo based?

Tupelo is headquartered in Tupelo, United States, in the North America region.

How does Tupelo make money?

Six revenue lines are on record. Property Taxes are the primary driver. The others are utility Services Revenue, privilege Licenses, municipal Court Fines and Fees, permitting and Development Fees and public Transit Fares.

Who are Tupelo's main competitors?

Direct peers on record are City of Meridian, Mississippi, City of Oxford, Mississippi, City of Starkville, Mississippi, City of Hattiesburg, Mississippi, City of Columbus, Mississippi, City of Corinth, Mississippi, City of Laurel, Mississippi, City of New Albany, Mississippi, City of Pontotoc, Mississippi and City of Southaven, Mississippi.

Does Tupelo have an API?

No public API is recorded for Tupelo.

What industry is Tupelo in?

Tupelo's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 2213 and its SIC code is 4941.