QDOS Accident Assistance

What QDOS Accident Assistance does

QDOS Accident Assistance is a UK private accident assistance business based in Wilmslow, Cheshire and founded in 2004. It is part of the QDOS Assistance Group and serves drivers involved in non-fault road traffic accidents, as well as B2B partners including insurance brokers and MGAs, vehicle repairers, dealerships, and recovery agents. The company provides services intended to keep customers mobile, arrange vehicle repairs, recover accident-related expenses, and support escalation to legal recovery where liability or payment is disputed; it states that it does not undertake regulated claims management activities and is not authorised and regulated by the Financial Conduct Authority.

Its service suite includes roadside recovery and safe storage through the QDOS Breakdown nationwide recovery-agent network, credit hire using its own fleet and hire partners, a UK-wide audited repair network with British Kitemark or manufacturer-approved repairers, credit repair, out-of-pocket expense recovery, and access to a group solicitor firm for road traffic accident litigation. The only disclosed technology components are operational tools and integrations, including an online accident-reporting portal and the APEX system connection for recovery agents; no proprietary core technology, AI capability, API, or software architecture is disclosed.

The business model is service- and transaction-led. Non-fault accident customers receive eligible services with no upfront payment, and QDOS seeks recovery of hire, repair, and expense costs from the at-fault party’s insurer. Go-to-market is primarily sales-led through B2B partner channels, with partners using QDOS as an extension of their own service proposition, supplemented by direct phone, email, and online portal intake for individual accident victims. Public pricing is not disclosed.

Name

QDOS Accident Assistance

Legal name

QDOS Accident Assistance Limited

Website

https://qdosassist.co.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

QDOS Accident Assistance is a UK private accident management firm serving non-fault road traffic accident victims and B2B partners, providing recovery, replacement vehicles, repairs, expense recovery, and legal referral services funded through recovery from at-fault insurers.

Ownership category

akta.pro rank

Product category

Accident Management Services

NAICS

Motor Vehicle Towing (488410), Automotive Mechanical and Electrical Repair and Maintenance (81111), Support Activities for Road Transportation (4884)

SIC

Services-Automotive Repair, Services & Parking (7500), Services-Auto Rental & Leasing (No Drivers) (7510)

akta.pro primary industry

Insurance Claims & Direct Repair Programs (DRP) / Estimating Services (TLAKAEAL)

akta.pro secondary industry

Mobile Auto Repair & Roadside Assistance (TLAKAAAL)

Keywords

• Accident management services
• Credit hire services
• Vehicle repair coordination
• Claims handling solutions
• Non-fault accident assistance

Headquarters

HQ city

Wilmslow

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Credit Hire Services: Provides replacement hire vehicles at no upfront cost to customers who were not at fault in an accident. QDOS recovers costs from the at-fault party's insurance company. Uses own fleet combined with hire partners to supply cars, vans, motorcycles, taxis, and specialist vehicles.
2. Credit Repair Services: Funds and arranges vehicle repairs without requiring the customer to claim off their own insurance policy. QDOS recovers repair costs from the at-fault party's insurance company. Repairs authorised after confirming accident was not customer's fault.
3. Out of Pocket Expenses Recovery: Assists customers in recovering other losses incurred from accidents, including loss of earnings, taxi and train fares, and other reasonably incurred expenses. QDOS recovers these costs from the at-fault party's insurance.
4. Litigation Services: Provides access to group solicitor firm specialising in Road Traffic Accidents when the other party will not accept liability or pay losses in full. Customers gain access to specialist solicitors familiar with their case.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

QDOS Accident Assistance provides end-to-end post-accident support to UK motorists who are not at fault in a road traffic collision. Services cover roadside recovery and secure storage of the damaged vehicle, supply of a like-for-like credit hire vehicle, repair coordination through a nationwide QDOS Breakdown audited repair network, recovery of out-of-pocket expenses (insurance excess, recovery and storage fees, loss of earnings, diminished value, medical costs), and litigation support for disputed-liability cases. The company also operates a B2B Partner with Us programme serving brokers, MGAs, dealerships, vehicle repairers and recovery agents.

Product overview

QDOS Accident Assistance is a single-service accident management platform providing a unified suite of post-accident services to help customers remain mobile and recover costs. The core offering consists of six integrated service modules: Roadside Recovery & Safe Storage (powered by the QDOS Breakdown network), Credit Hire (replacement vehicle provision), Repair Network (UK-wide audited repairers), Credit Repair (insurer-funded repairs), Out of Pocket Expenses recovery, and Litigation support via their group solicitor firm. These services work together to handle the complete accident aftermath—from initial vehicle recovery through repairs, replacement vehicle provision, expense recovery, and if necessary, legal proceedings—without the customer needing to claim on their own insurance policy.

Differentiator

Problem solved

Functional benefit

Products and services

• Roadside Recovery and Safe Storage Recovery of the non-fault claimant's damaged vehicle from the accident scene and secure storage pending repair or settlement, delivered through QDOS's nationwide recovery partner network. Provided to individual UK motorists who are not at fault in a road traffic accident.
• Credit Hire Vehicle Supply of a like-for-like replacement vehicle to non-fault claimants while their own car is off the road, with the hire cost recovered from the at-fault party's insurer. Provided to UK motorists who are not at fault in a road traffic accident.
• Credit Repair (Repair Coordination) Routing of vehicle repairs to a vetted workshop within QDOS's nationwide audited QDOS Breakdown repair network, with a 72-hour repair-booking commitment and 48-hour invoice-payment promise to repairers. Cost is recovered from the at-fault party's insurer. Provided to non-fault UK motorists and serviced through QDOS's repair network partners.
• Out-of-Pocket Expenses Recovery Recovery of incidental costs incurred by non-fault claimants — insurance excess, recovery and storage fees, loss of earnings, diminished value, and medical expenses — from the at-fault party's insurer. Provided to UK motorists who are not at fault in a road traffic accident.
• Litigation Support for Disputed Liability In-house legal/litigation support for non-fault claimants where the at-fault party's insurer disputes liability, enabling the claimant to still pursue credit hire, repair and expense recovery outcomes. Provided to UK motorists who are not at fault in a road traffic accident.
• B2B Accident Management Partner Programme White-label-style accident management offering for UK insurance brokers, MGAs, dealerships, vehicle repairers and recovery agents who want to extend in-house claims capacity with end-to-end non-fault accident support. Recovery agents using the APEX system are onboarded directly onto QDOS's approved recovery network.

Quantifiable outcome

• Repairs can be booked within 72 hours following authority
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Vehicle RepairerscoreStrategic or Co-development PartnerQDOS offers vehicle repairers a credit repair and hire service, providing their customers with mobility after an accident. QDOS pays repair invoices within 48 hours. The repair network is fully audited and covers the whole of the United Kingdom with repairers carrying British Kitemark or manufacturer approval.
• Insurance Brokers and MGAscoreChannel Partner/ Reseller/ DistributorQDOS provides a full 24/7 end to end claims handling solution for insurance broker and MGA clients. They position themselves as part of the partner's team with exceptional customer service and the desire to win more cases than anybody else.
• DealershipscoreChannel Partner/ Reseller/ DistributorQDOS provides dealerships with a bespoke 24/7 helpline to help retain customers and direct them back into the dealership following accidents. QDOS positions itself as an extension of the dealership brand meeting service standards expected.
• QDOS Assistance GroupcoreOthersQDOS Accident Assistance is part of the QDOS Assistance Group. Services are powered by the QDOS Breakdown nationwide network of recovery agents. The group also provides access to a solicitor firm for litigation services.
• Managing General Agents Association (MGAA)minorOthersQDOS Accident Assistance is a proud member of the MGAA, an industry association for managing general agents in the insurance sector.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• CarCall: UK credit hire and accident management firm focused on non-fault drivers with similar services — replacement vehicle provision, repair coordination, and recovery of costs from at-fault insurers. Direct overlap with QDOS's core offering.
• Direct Accident Management (DAM): UK accident management and credit hire specialist operating a similar end-to-end model (recovery, replacement vehicle, repair, claims handling). Directly comparable in customer segment, services, and recovery-funded revenue model.
• Helphire Group: Historically one of the largest UK credit hire and accident management companies, offering credit hire, vehicle recovery, and accident claims services to non-fault drivers. Closest historical comparable to QDOS in scale and business model, though now operating under restructured ownership.
• Autoline Insurance Group / Helpzone Claims: UK-based claims and accident management provider offering credit hire and repair services to non-fault accident victims via insurer and broker relationships. Comparable proposition and customer journey to QDOS.
• National Accident Help Line (NAHL): UK personal injury and accident claims management business connecting non-fault drivers with solicitors, hire vehicles, and repair services. Comparable customer segment and partner-led distribution, with legal services emphasis.

Others

• Markerstudy Group (claims and MGA services): UK insurance group operating MGAs and claims services including accident management and legal services following its acquisition of NAHL. Comparable insurer-side claims capability that intersects with QDOS's partner ecosystem.
• Copart UK: UK vehicle salvage and auction operator handling total-loss and storage vehicles for insurers. Adjacent to QDOS's safe storage and accident vehicle handling rather than a direct competitor in credit hire.

Broad incumbents

• The AA (Automobile Association): UK-wide breakdown, recovery, and accident assistance provider with deep insurer partnerships and a national patrol network. Comparable to QDOS on the recovery and accident-handover stage, though a much broader consumer brand.
• FMG Support Group: UK fleet incident management and claims specialist handling roadside, repair, and claims support for corporate fleets and insurers. Broader and more fleet-focused than QDOS, but overlaps on accident management and insurer relationships.
• RAC (Royal Automobile Club): Major UK roadside assistance, recovery, and claims provider serving both consumer and B2B partners. Not a credit hire specialist, but overlaps with QDOS on roadside recovery and accident referral journeys.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/QDOSAssistance
• Facebookfacebook.com/QDOSAssist
• LinkedInlinkedin.com/company/qdos-assistance

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QDOS Accident Assistance