National Bank of Dominica

What National Bank of Dominica does

National Bank of Dominica Ltd. (NBD) is the premier licensed commercial bank in the Commonwealth of Dominica, founded in 1978 and headquartered in Roseau. The bank operates four physical branches (Old Street, Hillsborough Street, Canefield, Portsmouth), an extensive island-wide ATM network, and digital channels — the MoBanking mobile application on iOS and Android and the Bank-a-Net online banking platform. Government of Dominica is the single largest shareholder; the bank is privately held and not listed on the Eastern Caribbean Securities Exchange. As of June 30, 2022, NBD reported total assets of XCD 1.67 billion (USD 614.7 million) and employed 178 staff.

NBD generates revenue primarily through net interest income on its lending book (home mortgages, vehicle loans, education loans, personal loans branded MoMoney up to $50,000 unsecured, business term loans, SME loans through ECPCGC partnership, land loans, and Mastercard credit cards at 19.5% annual interest) and through transaction-based fees (deposit account service charges, wire transfer fees, ATM fees, debit/credit card fees, merchant POS processing, and payroll processing services). Deposit gathering spans standard savings at 2% p.a., WiseStart youth savings, Foreign Currency Savings (USD/EUR/GBP), and Certificates of Deposit at 2.05%-2.25% across 12-48 month terms. EFT connectivity extends payment reach to 36 banks across the Eastern Caribbean Currency Union, with international wire transfer capacity through Bank of America and regional correspondents.

The customer base is structured horizontally across three segments: individual consumers (retail deposits, consumer lending, cards), small and medium enterprises (business chequing, merchant services, SME guaranteed loans, payroll), and corporate / high net worth clients (Private Banking with dedicated representatives). NBD's go-to-market is direct-to-consumer via branches, digital channels, and appointment-based new account onboarding, supported by an NBD Referrals affiliate program and the Bright Future Scholarship initiative. The bank was awarded 2025 ECCU Bank of the Year by the Eastern Caribbean Central Bank alongside recognitions for customer service, CSR, financial education, MSME support, and technological innovation.

Name

National Bank of Dominica

Legal name

National Bank of Dominica Ltd.

Website

https://nbdominica.com

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

101–250 employees

Short description

National Bank of Dominica (NBD) is the leading privately held licensed commercial bank in Dominica, serving retail consumers, SMEs, and corporate clients through four branches, an island-wide ATM network, and the MoBanking mobile and Bank-a-Net online platforms across deposit, lending, card, and merchant services.

Ownership category

akta.pro rank

Product category

Retail and Commercial Banking

NAICS

Commercial Banking (522110)

SIC

State Commercial Banks (6022)

akta.pro primary industry

SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC)

akta.pro secondary industries

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA), Payables & Disbursements (ACH/SEPA, wires, checks, virtual cards) (FSABAIAB), Deposit Operations (Account Maintenance, Fees, Reconciliations) (FSABALAE)

Keywords

• Retail banking services
• Commercial lending products
• Digital mobile banking
• Merchant payment processing
• Foreign currency savings

Headquarters

HQ city

Roseau

HQ country

Dominica

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Interest Income from Lending: NBD generates interest income through various loan products including home mortgages, vehicle loans, education loans, personal loans (MoMoney), business loans, SME loans, land loans, and credit cards. Interest rates include 4.5% for mortgages and 19.5% annually for credit cards.
2. Deposit Account Fees and Charges: Monthly service fees on accounts (e.g., $5 on balances below $100 for savings, $1.50 per transaction minimum $10 for chequing), various transaction fees, wire transfer fees, and ATM fees.
3. Card Services: Revenue from credit card transactions, debit card usage fees, and merchant services (POS transaction processing fees).
4. Investment Products: Interest income from Certificate of Deposits (CDs) with rates of 2.05%-2.25% depending on term and amount. Savings accounts earn 2% per annum.
5. Business Services: Fees from payroll processing services, merchant services, night deposit services, and business credit facilities.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

National Bank of Dominica provides retail, commercial, and private banking services to consumers, SMEs, and corporate clients in Dominica. Its offering spans deposit accounts (chequing, savings, foreign currency, certificates of deposit), consumer and commercial lending (mortgages, vehicle, education, personal, SME, business term, real estate, overdraft), Visa debit and MasterCard credit cards, merchant point-of-sale services, payroll processing, and night deposit services. Banking is delivered through four branches, an island-wide ATM network, the proprietary MoBanking mobile app, and the Bank-a-Net online platform, with regional fund transfer interoperability across 36 ECCU banks.

Product overview

National Bank of Dominica (NBD) operates as a diversified financial services provider offering a comprehensive banking platform with multiple product categories. The core banking infrastructure includes personal and business chequing and savings accounts, foreign currency savings in USD/EUR/GBP, and Certificates of Deposit with terms from 12-48 months. Digital banking capabilities are delivered through MoBanking (mobile app for iOS/Android), Bank-a-Net (online banking), and e-Statements. The lending portfolio spans personal loans (MoMoney unsecured up to $50,000), mortgages including the Land & Home Package, vehicle loans, education loans, and business lending products including SME loans through ECPCGC partnership. Card services include VISA debit and MasterCard credit cards with EMV chip and contactless technology. Business services encompass merchant services for POS and eCommerce, night deposit, and payroll processing through MoBanking. The bank serves retail customers, small businesses, and corporate clients through four branches and an island-wide ATM network.

Differentiator

Problem solved

Functional benefit

Brands

• MoMoney: Unsecured personal loan product allowing customers to qualify for loans up to $50,000 for unexpected expenses, debt consolidation, major purchases, weddings, vacations, and more.
• MoBanking
• Bank-a-Net
• Bright Future Scholarship Program

Products and services

• Personal Chequing Account Personal chequing account offering online and mobile banking access, e-statements with cheque images, and an NBD Visa Debit Card.
• Standard Savings Account Basic low-fee savings account with 2% annual interest paid monthly, free online and mobile banking, and Visa debit card access.
• WiseStart Savings Account Savings account for customers 18 years or younger with no monthly fees and 2% annual interest paid monthly.
• Foreign Currency Savings Account Savings account allowing deposits in US Dollar, Euro, or Pound Sterling to minimize potential losses from EC dollar conversion.
• Certificate of Deposits (CDs) Fixed-rate investment products with flexible terms of 12, 24, 36, or 48 months and minimum deposit of $5,000, offering interest rates of 2.05%-2.25%.
• Bank-a-Net Online Banking Secure online banking platform providing desktop and mobile access to monitor accounts, transfer funds, pay bills, and view statements electronically.
• MoBanking Mobile Banking App Mobile banking application for iOS and Android providing account monitoring, bill payment, fund transfers, peer payments, and alert management from mobile devices.
• Digital Payments and Transfers Platform for bill payments, peer-to-peer transfers via MoBanking, electronic funds transfer (EFT) to 36 banks within ECCU, and international wire transfers.
• e-Statements Paperless statement delivery providing electronic access to bank statements and cheque images with enhanced security and fraud protection.
• MoMoney Unsecured Personal Loan Unsecured personal loan up to $50,000 with no collateral required, attractive interest rates and simple repayment terms for unexpected expenses, debt consolidation, and major purchases.
• Home Mortgage Mortgage products for purchasing, building, or renovating homes with competitive interest rates, flexible payment options, and interest calculated on reducing balance.
• Land and Home Mortgage Package Special package combining land purchase and home construction at a single low mortgage rate with one-time qualification.
• Mortgage Consolidation Loan Loan product that consolidates multiple high-interest debts under one low mortgage rate with affordable monthly payments.
• Land Loans Loans for purchasing land with up to 90% financing and term options up to 10 years, with no building requirements.
• Home Equity Loans and Line of Credit Loans and revolving credit lines secured by home equity for financing large purchases, home improvements, debt consolidation, or ongoing credit needs.
• Vehicle Loan Loan for purchasing new or used vehicles including cars, trucks, motorcycles, and boats with same rate for new and used vehicles and no down payment on new vehicles.
• Personal Loans and Lines of Credit Fixed-term personal loans from $5,000, personal lines of credit from $3,000 to $50,000, and cash-secured loan options using NBD CD or savings accounts as collateral.
• Education Loan Student loan covering up to 100% of eligible education costs with flexible repayment options for local, regional, international, or online studies.
• VISA Debit Cards Debit card accepted worldwide wherever Visa is accepted, providing 24-hour access to funds, ATM functionality, and real-time transaction alerts via MoBanking.
• MasterCard Credit Cards Credit cards accepted globally wherever MasterCard is accepted, featuring worldwide acceptance, 20-day grace period, 19.5% annual interest, and cashback rewards.
• Business Chequing Account Business chequing account with minimum $500 opening deposit, $10 monthly service fee, and access to online/mobile banking and e-statements.
• Business Savings Account Business savings account with interest compounding daily and paid monthly, low ATM fees, and free international debit card.
• Private Banking Premium banking service featuring dedicated private banking representatives who design customized financial solutions including deposit accounts, credit services, card services, and corporate banking.
• SME Loans Small and medium enterprise loans provided in collaboration with Eastern Caribbean Partial Credit Guarantee Corporation (ECPCGC) offering partially guaranteed loans without adequate collateral.
• Business Term Loan Term loans for equipment purchases, business vehicles, working capital, and business expansions with fixed rates and collateral options using NBD CD or savings accounts.
• Business Real Estate and Construction Loans Loans for purchasing, building, or improving commercial real estate with competitive rates, flexible terms, and local decision-making.
• Business Overdraft and Lines of Credit Temporary or seasonal cash flow facilities providing overdraft protection with borrowing up to established limits, collateralized by NBD CD or savings accounts.
• Business Equity Loan Term loans and lines of credit secured by residential or commercial real estate equity for business opportunities or growth financing.
• Business Credit Cards Credit cards for business purchases with worldwide purchasing power, providing cash advances and payment capabilities without cash or cheques.
• Merchant Services Point-of-sale and eCommerce payment acceptance services enabling businesses to receive credit and debit card payments through terminals or online platforms.
• Night Deposit Service After-hours secure depository service for corporate cash and cheque deposits with $200 annual fee, available at Hillsborough Street, Old Street, and Portsmouth branches.
• Payroll Processing Online payroll solution enabling businesses to process payroll through MoBanking with efficient fund transfers and instant deposit alerts.

Quantifiable outcome

• XCD 1.67 billion (USD 614.7 million) in assets as of June 30, 2022
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• Eastern Caribbean Partial Credit Guarantee Corporation (ECPCGC)coreStrategic or Co-development PartnerNBD has collaborated with ECPCGC to provide partially guaranteed loans to small and medium-sized businesses (SMEs). The Partial Credit Guarantee Programme provides credit enhancement for businesses with adequate cash flow but insufficient collateral. This enables access to SME loans, Working Capital loans, Start-up loans, Classic loans, and Automatic Approval loans with waived negotiation fees and no penalties for early repayment.
• Bank of AmericasupportingTechnology or IntegrationCorrespondent bank for international wire transfers serving UK, USA, and Canada markets. SWIFT codes: BOFAGB22 (UK), BOFAUS3N (USA), BOFACATT (Canada).
• Regional Correspondent BankssupportingTechnology or IntegrationPartnership with Antigua Commercial Bank, Republic Bank Barbados, Republic Bank of Grenada, Sagicor Bank Jamaica, St. Kitts-Nevis-Anguilla National Bank, Bank of St. Lucia Ltd, Bank of St. Vincent, and Republic Bank of Trinidad and Tobago for regional wire transfers and EFT processing.
• Caribbean Association of BankssupportingOthersNBD is a member of the Caribbean Association of Banks (CAB), a regional banking industry association supporting and representing commercial banks in the Caribbean region.
• Eastern Caribbean Central Securities Registry (ECSR/ECSE)supportingOthersNBD's share registry is managed by the Eastern Caribbean Security Exchange (ECSE), located in Basseterre, St. Kitts. ECSE maintains shareholder accounts and processes share transfers, dividends, and related corporate actions.
• Visa Inc.supportingTechnology or IntegrationVisa provides the payment network for NBD's debit cards. Emergency support available 24/7 at 1-303-967-1096 for reporting fraud or blocking lost/stolen/compromised debit cards.
• Mastercard Inc.supportingTechnology or IntegrationMastercard provides the payment network for NBD's credit cards. Emergency support available 24/7 at 1-636-722-7111 for reporting fraud or blocking lost/stolen/compromised credit cards.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Antigua Commercial Bank: ECCU-licensed commercial bank in Antigua offering personal and business banking with similar deposit, loan, and digital channels. Directly comparable regional peer operating under the same ECCB regulatory regime as NBD.
• Bank of Saint Vincent and the Grenadines: ECCU-licensed commercial bank in St. Vincent offering consumer and SME banking products. Highly comparable regional peer with similar size, regulatory framework, and product breadth to NBD.
• Republic Bank (Grenada) Limited: ECCU commercial bank providing retail and business banking services in Grenada. Comparable to NBD as a regional peer under the same ECCB regulation with overlapping product offerings and target segments.
• Grenada Co-operative Bank Limited: ECCU-licensed commercial bank in Grenada offering deposit, lending, and digital banking services. Closely comparable regional peer to NBD in terms of scale, regulatory regime, and consumer/SME focus.
• Bank of Saint Lucia Limited: Dominica's nearest ECCU neighbor bank offering similar deposit, lending, and digital banking products to consumers and SMEs. Closely comparable in scale, regulatory environment (ECCB), and product mix to NBD.

Broad incumbents

• CIBC Caribbean (formerly FirstCaribbean International Bank): One of the largest Caribbean banking groups with retail, commercial, and wealth services across multiple ECCU markets. Comparable to NBD as a full-service commercial bank serving consumer and SME segments in overlapping Caribbean geographies.
• Republic Bank Limited: Trinidad-headquartered regional bank with operations across the ECCU including Republic Bank Grenada. Directly comparable to NBD as a multi-jurisdiction commercial bank offering retail deposits, SME lending, and digital banking.
• Royal Bank of Canada (Caribbean): Canadian bank's Caribbean operations providing retail and commercial banking across multiple territories including the ECCU. Comparable to NBD as a competing commercial bank in the regional market with broader product portfolio.
• Scotiabank Caribbean: Canadian bank's Caribbean division providing retail, commercial, and digital banking across multiple ECCU territories. Comparable to NBD as an established commercial banking competitor in the same regional footprint.

Regional players

• Sagicor Bank Jamaica Limited: Jamaica-based commercial bank within the broader Sagicor financial group, operating in the Caribbean. Comparable to NBD as a regional commercial banking peer with consumer deposit and lending products, though primarily focused on the Jamaican market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/nbd767
• YouTubeyoutube.com/channel/UChVRgNHwJZ31LJ4utITpd3w
• Facebookfacebook.com/nbdominica
• LinkedInlinkedin.com/company/1740868
• Instagraminstagram.com/nationalbankofdominica

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Bank of Dominica