Primary Health Services Center
Primary Health Services Center is a non-profit Federally Qualified Health Center delivering integrated primary care, behavioral health, dental, pharmacy, and school-based services across three North Louisiana parishes for medically underserved populations regardless of ability to pay.
- Company typePrivate
- Founded1997
- HeadquartersMonroe, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Primary Health Services Center does
Primary Health Services Center, Inc. (PHSC) is a private non-profit 501(c)(3) Federally Qualified Health Center (FQHC) founded in 1997 in Monroe, Louisiana. It delivers comprehensive primary medical, behavioral health, dental, women's health, pediatric (KidMed), and pharmacy services to medically underserved populations across Ouachita, Morehouse, and Lincoln Parishes in North Louisiana. Care is delivered through 10+ fixed sites, including the main DeSiard Street campus, S.D. Hill Clinic, West Monroe Family Health Center, Grambling Family Health Center, Family Justice Center, and dedicated dental and women's/pediatric wellness centers, supplemented by two mobile health clinics serving public housing residents and the homeless, plus school-based health centers embedded at Carroll Junior High School and Wossman High School in partnership with Monroe City School District.
The operating model is anchored on the Patient Centered Medical Home (PCMH) framework accredited by the National Committee for Quality Assurance, supported by an integrated Electronic Health Record system, a third-party patient portal, telepsychiatry delivery within behavioral health, and on-site pharmacy services. PHSC holds multiple HRSA designations (Health Center Quality Leader, Health Disparities Reducer, Advancing HIT for Quality, Addressing Social Risk Factors, Access Enhancer), FSHCAA deemed health center status, and is a Certified Louisiana Application Center for Medicaid. Support services include patient transportation coordinated with three Medicaid managed care plans (Healthy Blue, Amerihealth Caritas, Louisiana Healthcare Connections), free language access and ASL interpreter services, and complimentary COVID-19 testing and vaccination across multiple sites.
Revenue is generated through three primary streams: patient service revenue from Medicare, Medicaid, and private insurance; federal FQHC grant funding (held for over 20 years); and self-pay collections administered via a sliding fee discount program based on family size and income, with a stated policy of not denying access due to inability to pay. The organization is led by CEO Catherine M. Tonore and has been recognized by the National Health Service Corps. A data security incident was detected on December 4, 2024 and notified to impacted patients on July 10, 2025.
Primary Health Services Center firmographics
Firmographics- Name
- Primary Health Services Center
- Legal name
- Primary Health Services Center, Inc.
- Website
- https://phsccenter.org
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Primary Health Services Center is a non-profit Federally Qualified Health Center delivering integrated primary care, behavioral health, dental, pharmacy, and school-based services across three North Louisiana parishes for medically underserved populations regardless of ability to pay.
- Ownership category
- akta.pro rank
Primary Health Services Center industry classification
Industry- Product category
- Community Health Services
- NAICS
- Offices of Physicians (62111), Offices of Physicians (except Mental Health Specialists) (621111), Ambulatory Health Care Services (621)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)
- akta.pro primary industry
- Public/County Primary Care Clinics (HLAFAGAI)
- akta.pro secondary industries
- School-Based & Community Women’s/Children’s Health Clinics (HLAFAJAO), Primary Care & General Medical Services (EDALAFAA)
Keywords
Where Primary Health Services Center is headquartered
LocationHeadquarters
- HQ city
- Monroe
- HQ country
- United States
- HQ region
- North America
Offices10 records
Markets served
Primary Health Services Center business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure
Revenue model
- Patient Services Revenue: Revenue from providing healthcare services to patients covered by Medicare, Medicaid, and private insurance. PHSC is a Certified Louisiana Application Center (AC) for Medicaid, assisting patients with applications on-site.
- Federally Qualified Health Center (FQHC) Grants: Federal funding received as an FQHC for over 20 years, supporting operations in medically underserved areas
- Self-Pay with Sliding Fee Scale: Self-pay patients can access discounted fees based on family size and income through sliding fee discount program
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Pay-as-you-go | Sliding Fee Discount Program based on family size and income |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Primary Health Services Center product offering
Product offeringCore offering
Primary Health Services Center (PHSC) is a Federally Qualified Health Center (FQHC) delivering integrated outpatient healthcare—primary care, behavioral health (including telepsychiatry), dental, women's health, pediatrics (KidMed), on-site pharmacy, and COVID-19 testing/vaccination—through fixed clinic locations, school-based health centers, and mobile health clinics across Ouachita, Morehouse, and Lincoln Parishes in North Louisiana. Services are provided regardless of ability to pay via a sliding fee discount program, with patient transportation and free language access services supporting access for medically underserved populations.
Product overview
Primary Health Services Center (PHSC) is a Federally Qualified Health Center (FQHC) offering a comprehensive, integrated healthcare delivery system through multiple service lines. The organization operates as a Patient Centered Medical Home (PCMH) accredited by NCQA, providing services across Ouachita, Morehouse, and Lincoln Parishes in Louisiana. The core product portfolio includes: Primary Care, Behavioral Health Services, Dental Services, Women's Health, Pediatrics (KidMed), School-Based Health Centers, Mobile Health, and an on-site Pharmacy. These services are supported by Transportation Services, Language Access Services, and a Patient Portal. The organization provides COVID-19 testing and vaccination through multiple locations. Services are delivered at 10+ physical locations including the main DeSiard Street Campus, with mobile health clinics serving underserved populations. The organization is a 501(c)(3) non-profit founded in 1997.
Differentiator
Problem solved
Functional benefit
Products and services
- Primary Care Comprehensive primary care services including well visits, physical exams, preventive screenings, health education, nutrition counseling, chronic disease management (hypertension, diabetes, asthma, cholesterol), case/care management, laboratory services, and adult immunizations for residents of Ouachita, Morehouse, and Lincoln Parishes.
Companies that use Primary Health Services Center
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles5 records
Primary Health Services Center technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Primary Health Services Center partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered minor and core.
- National Association of Community Health Centers (NACHC)minorPartnered with DirectRelief to award PHSC a grant for COVID-19 community support. NACHC represents and supports community health centers nationally.
- Southeast TransminorTransportation carrier for Healthy Blue Medicaid plan, providing rides to PHSC facilities for eligible patients.
- Logisticare / Where's My Ride?minorTransportation management service for Amerihealth Caritas and Louisiana Healthcare Connections Medicaid plans, coordinating patient transportation to PHSC.
- Monroe City SchoolscorePHSC operates School-Based Health Centers at Carroll Junior High School and Wossman High School, providing healthcare services to students within the Monroe City School District. Partnership includes COVID-19 testing for faculty and staff.
- Grambling State UniversityminorPHSC has an athletic sponsorship relationship with Grambling State University, supporting community health initiatives.
Scale indicators3 records
Recent moves8 records
Expansion highlights5 records
Primary Health Services Center competitors and assessment
Company assessmentBroad incumbents
- ChenMed: Privately held value-based primary care provider serving low-to-moderate-income seniors through owned clinics. Comparable in serving medically underserved populations with integrated services, but operates at multi-state scale with proprietary technology stack.
- Oak Street Health (CVS Health): Value-based primary care company focused on Medicare-eligible adults in underserved communities, now owned by CVS Health. Comparable in mission and target patient profile, but operates at national scale with significantly greater capital and technology resources than PHSC.
Others
- National Association of Community Health Centers (NACHC): National advocacy and support organization for FQHCs that has directly funded PHSC through a COVID-19 community-support grant. Key ecosystem enabler rather than a competitor, but materially shapes the federal policy and funding environment PHSC operates in.
- Louisiana Primary Care Association: State-level membership and advocacy association for Louisiana's FQHCs and community health centers. Not a competitor but a key ecosystem participant providing policy advocacy, training, and group-purchasing support to PHSC and its direct peers.
Direct peers
- InclusivCare: Louisiana-based FQHC network providing primary care, behavioral health, dental, and pharmacy across multiple parishes with mobile and school-based services. Directly comparable in service mix, FQHC funding model, and community-health mission to PHSC.
- Teche Action Clinic: Long-standing Louisiana FQHC delivering primary care, dental, behavioral health, and pharmacy across multiple parishes with sliding-fee access. Directly comparable FQHC peer with similar integrated service lines and underserved-population focus.
- Southeast Community Health Systems: Louisiana FQHC operating multi-parish primary care, dental, and behavioral health services with school-based and mobile programs. Directly comparable peer in service mix, scale, and community-health-center operating model.
- Southwest Louisiana Primary Health Care Center: FQHC serving multiple Louisiana parishes with primary care, dental, behavioral health, and pharmacy. Directly comparable community-health-center peer operating under the same federal grant and reimbursement framework as PHSC.
- Morehouse Community Medical Centers: Federally Qualified Health Center operating in Morehouse Parish, Louisiana — the same parish where PHSC delivers services. Closest geographic and mission-aligned FQHC peer, competing for the same Medicaid and underserved patient populations in North Louisiana.
- CareSouth: Louisiana-based FQHC providing primary medical, dental, behavioral health, and pharmacy services across multiple parishes with mobile units. Strong direct peer on mission, scope of services, and Louisiana community-health-center operating model.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Primary Health Services Center compliance and trust
Trust signalCompliance4 records
Primary Health Services Center financial estimates
Financial estimateRevenue estimate
Valuation estimate
Primary Health Services Center leadership team
Management profileNumber of profiles
Profiles1 record
Primary Health Services Center funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Primary Health Services Center M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Primary Health Services Center
What does Primary Health Services Center do?
Primary Health Services Center (PHSC) is a Federally Qualified Health Center (FQHC) delivering integrated outpatient healthcare—primary care, behavioral health (including telepsychiatry), dental, women's health, pediatrics (KidMed), on-site pharmacy, and COVID-19 testing/vaccination—through fixed clinic locations, school-based health centers, and mobile health clinics across Ouachita, Morehouse, and Lincoln Parishes in North Louisiana. Services are provided regardless of ability to pay via a sliding fee discount program, with patient transportation and free language access services supporting access for medically underserved populations.
Is Primary Health Services Center a public or private company?
Primary Health Services Center is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Primary Health Services Center founded?
Primary Health Services Center was founded in 1997. It employs 51 to 100 people.
Where is Primary Health Services Center based?
Primary Health Services Center is headquartered in Monroe, United States, in the North America region.
How does Primary Health Services Center make money?
Three revenue lines are on record. Patient Services Revenue is the primary driver. The others are federally Qualified Health Center (FQHC) Grants and self-Pay with Sliding Fee Scale.
Who are Primary Health Services Center's main competitors?
Broad incumbents on record are ChenMed and Oak Street Health (CVS Health). Others are National Association of Community Health Centers (NACHC) and Louisiana Primary Care Association. Direct peers are InclusivCare, Teche Action Clinic, Southeast Community Health Systems, Southwest Louisiana Primary Health Care Center, Morehouse Community Medical Centers and CareSouth.
Does Primary Health Services Center have an API?
No public API is recorded for Primary Health Services Center.
What industry is Primary Health Services Center in?
Primary Health Services Center's product category is Community Health Services. Its primary akta.pro industry code is HLAFAGAI, Public/County Primary Care Clinics, with a secondary code of HLAFAJAO, School-Based & Community Women’s/Children’s Health Clinics. Its NAICS code is 62111 and its SIC code is 8011.