What Aquaservice does

Aquaservice is the leading home and office bottled water delivery company in Spain, founded in 1997 by Alberto Gutiérrez in Valencia and operating today as a privately held, founder-controlled business. The company sells a recurring water-delivery subscription rather than a packaged good: customers receive a dispenser (lent free of charge) and reusable 20-liter bottles delivered on a fixed 28-day cadence, with reverse logistics for bottle collection and reuse. Serving more than 800,000 customers and approximately 4 million daily end users across Spain and Portugal, Aquaservice sources from seven owned natural springs (Camporrobles, Cogollos de Guadix, Virgen del Camino/León, Ribagorza/Huesca, Ingenio/Gran Canaria, Corgas Largas/Gouveia, Sobreiros/Coruche) and distributes via 82+ company-owned delegations using what the company describes as the largest hybrid delivery fleet in Europe. Notable customers for event-based B2B activations include La Vuelta Ciclista a España, the Royal Spanish Handball Federation, Porcinos FC, Premios Goya, and Premios Feroz.

The product is differentiated operationally rather than technologically. Core technical components include dual-tap dispensers with temperature control and stainless-steel interiors, ergonomic 20-liter bottles designed for ~50 reuse cycles (delivering roughly 1,000 liters and saving 32 kg of single-use plastic per bottle), and a QR-code traceability system in which each cap is scanned at delivery to register production lot, bottling date, and route. A free iOS/Android app provides account management, urgent-delivery requests, and invoice access. The product line extends to mini 0.5-liter bottles, aluminum thermal bottles, and — via an exclusive Spain distribution partnership with Cremesso — capsule coffee machines and Rainforest Alliance-certified coffee capsules. Network-connected office solutions use mains-fed filtration or reverse osmosis. The company holds AENOR Carbono Neutro, Residuo Cero, and Estrategia 100% Circular certifications, plus ISO 9001/14001/45001 and IFS Food/Logistics certifications.

Aquaservice makes money through a recurring subscription delivered on a contract basis (home subscriptions start at €26.90/month in Portugal; in Spain pricing is quote-based and tied to consumption), with promotional offers of 3 months' free service and a free coffee machine as acquisition incentives. The GTM is direct: field sales and a corporate sales team (with dedicated phone line for enterprise), supported by digital channels (website in ES/PT/EN, app, social, blog) and event sponsorships generating brand awareness and B2B leads. Revenue reached €279 million in FY2024 (+17% YoY), driven by the Eden Springs acquisition and Portugal integration. The customer base is horizontally segmented into residential (primary), business/enterprise (primary), sports events, and cultural events. Employees total approximately 3,800 (with FY2024 baseline of 3,380 and a planned ~4,000 by 2026), spanning central services (Innovation, IT, Purchasing, Logistics, Finance, Quality, People & Culture, Marketing, Sales, Customer Experience) at the Paterna/Valencia headquarters. Aquaservice has expanded into Portugal through wholly-owned subsidiary Aquaservice Portugal Springs Unipessoal, Lda., after which Eden Springs was rebranded to Aquaservice.

Name

Aquaservice

Legal name

Aquaservice

Website

https://aquaservice.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Aquaservice is the leading bottled water delivery company in Spain, operating a direct-to-consumer subscription that delivers 20-liter reusable bottles and free-lent dispensers to 800,000+ residential and business customers across Spain and Portugal via 82+ delegations and seven owned natural springs, complemented by capsule coffee and network-water solutions.

Ownership category

akta.pro rank

Product category

Home & Office Water Delivery

NAICS

Bottled Water Manufacturing (312112)

SIC

Bottled & Canned Soft Drinks & Carbonated Waters (2086)

akta.pro primary industry

Bulk Bottled Water Production (Large Format, Home/Office Delivery) (AFAFACAH)

akta.pro secondary industry

Reusable Packaging & Refill Systems (Returnable Transport Items, Deposit/DRS Ops) (EUAIANAE)

Keywords

• Home water delivery
• Bottled water subscription
• Office water dispensers
• Circular economy water
• Mineral water delivery

Headquarters

HQ city

Paterna

HQ country

Spain

HQ region

Europe

Offices10 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Water Delivery Subscription Service: Recurring subscription-based service delivering 20-liter water bottles and dispensers to homes and businesses every four weeks. Customers pay for the water delivery service on a recurring basis with programmed deliveries. Additional revenue comes from supplementary products like coffee capsules and mineral water bottles.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Aquaservice delivers 20-liter reusable bottles of natural mineral water, along with free-loan dispensers, directly to homes and offices across Spain and Portugal on a recurring subscription basis (every 28 days). It complements the water service with capsule coffee (Cremesso), bottleless network fountains with filtration/Osmosis for offices, mini mineral water bottles, thermal bottles, and a customer management mobile app, all wrapped in a native circular economy model of bottle collection, reuse, recycling and zero-waste operations.

Product overview

Aquaservice is a home and office water delivery service offering a portfolio of products centered on a circular economy model. Core offerings include water dispensers (provided free) with 20-liter reusable bottles of still mineral water or flavored sparkling beverages. The product line extends through add-on modules: coffee capsule delivery with complimentary Cremesso machines, network-connected water sources with filtration/ osmosis, mini water bottles, thermal bottles, and a customer mobile app for account management. All products operate on a subscription model with scheduled deliveries every four weeks, emphasizing zero-waste sustainability through bottle reuse, carbon neutrality, and recycling.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Water Dispenser Service (Dispensador de Agua) Free-loan modern silent water dispensers with double faucet and thermostat (cold, colder, very cold, room temperature, hot for infusions) provided to residential and business customers as part of the recurring water delivery subscription; interior in stainless steel for quality preservation.
• 20-Liter Reusable Mineral Water Bottles (Bidones de 20 Litros) Reusable and recyclable 20-liter bottles of natural mineral water or flavored sparkling beverage, delivered on a 28-day cycle with ergonomic handle and anti-spill valve; each bottle supports 50+ reuse cycles, delivering up to 1,000 liters and saving 32 kg of single-use plastic.
• Mini Mineral Water Bottles (Botellines de Agua Mineral) 0.5-liter recyclable natural mineral water bottles sold in boxes of 24 units, marketed for gym, school or outings as a portable companion to the home dispenser service.
• Coffee Delivery Service (Café a Domicilio) Subscription-based capsule coffee delivery service offering eight Cremesso varieties (Espresso, Ristretto, Lungo, Crema, Alba, Decaffeinato and two Italian editions) bundled with home water deliveries, leveraging Swiss capsule coffee technology under exclusive distribution in Spain.
• Cremesso Coffee Machines (Cafeteras Cremesso) Automatic Cremesso capsule coffee machines (UNO Automatic model) provided free of charge to subscribers, featuring 13-second heating, energy-saving mode and 40% more energy efficiency than standard machines; capsules are aluminum-free, made with 65% resin and recyclable.
• Network Water Fountains (Fuentes de Red) for Offices Bottleless water dispensers connected to the building's water supply with filtration or reverse osmosis systems, featuring double faucet for cold and hot water, with free installation and maintenance included for business clients.
• Office Water Coolers (Máquinas de Agua para Oficinas) Water dispensers for business clients with modern silent design, double faucet and thermostat, provided free of charge with regular 20-liter bottle delivery every four weeks and dedicated enterprise support.
• Thermal Bottles (Botellas Térmicas) Aluminum thermal bottles that maintain water temperature for up to 24 hours cold or 12 hours hot, sold as an eco-friendly reusable alternative to single-use plastic.
• Customer Mobile App (App Aquaservice) Free mobile application for iOS and Android allowing customers to manage their account, schedule deliveries, modify or pause subscriptions, place urgent 24/7 delivery requests, order coffee, access invoices and communicate directly with delivery drivers.

Quantifiable outcome

• Each reusable 20-liter bottle delivers 1,000 liters of water over 50 reuse cycles, saving 32 kg of single-use plastic
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Seven partnerships are on record, tiered flagship, core and minor.

• La Vuelta Ciclista a EspañaflagshipGTM or Marketing Partner · 1 January 2021Since 2021, Aquaservice provides sustainable hydration for La Vuelta cycling race. This partnership demonstrates circular economy solutions at scale during one of Spain's largest sporting events, eliminating single-use plastic bottles from the race.
• WE (Watercoolers Europe)coreOthersAquaservice participates as a member in Watercoolers Europe, the leading European organization for the bottled water cooler and hydration service industry. This membership provides industry representation, best practice sharing, and regulatory advocacy at the European level.
• ADEAC (Asociación de Distribuidores, Envasadores y Proveedores de Agua en Cooler)coreOthersSpanish industry association for water distributors, bottlers, and cooler providers. Aquaservice participates as a leading company in the sector representing Spain in industry matters and regulatory discussions.
• CremessocoreTechnology or IntegrationExclusive distribution partnership in Spain for Cremesso coffee brand. Aquaservice distributes Cremesso capsule coffee systems, leveraging Swiss coffee technology. Cremesso provides capsule coffee machines (UNO Automatic) with energy efficiency features. Coffee capsules are aluminum-free, made with 65% resin and recyclable.
• Rainforest AlliancecoreStrategic or Co-development PartnerCertification partnership for sustainable coffee sourcing. Aquaservice coffee carries Rainforest Alliance certification ensuring beans come from farms meeting environmental and social standards. The certification supports sustainable farming communities and responsible resource management.
• Real Federación Española de BalonmanocoreGTM or Marketing PartnerOfficial water provider for Spanish handball federation and beach handball circuit. Aquaservice provides dispensers for matches and competitions nationwide, supporting the federation's sustainability initiatives.
• Valencia CF InclusivominorGTM or Marketing PartnerInclusive football team sponsorship under Aquaservice con Alma CSR program. Supports disability inclusion in sports through sponsorship of the team competing in Liga Genuine.

Scale indicators13 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• BlueTriton Brands: Large North American bottled water producer (Poland Spring, Deer Park, Arrowhead) with both retail and direct delivery channels. Comparable as a major bottled water incumbent with multi-spring sourcing, though predominantly retail rather than dispenser-based.
• BWT (Best Water Technology): European water technology group offering point-of-use filtration, water coolers, and bottled water services. Overlaps with Aquaservice in bottleless office solutions and household filtration.
• Nestlé Waters: Global bottled water incumbent (Perrier, S.Pellegrino, Buxton) and one of the largest spring-water operators in Europe. Comparable in spring-sourcing and water quality positioning though retail-led rather than dispenser-subscription.
• Danone Waters: Owner of Evian, Volvic, and Font Vella (the historic Spanish mineral water leader). Direct competitor in Iberian bottled water retail with vastly larger scale but different business model.

Direct peers

• Primo Water Corporation: North American bottled water delivery and water exchange services company operating a multi-brand, subscription-based home and office delivery model — directly comparable to Aquaservice's recurring 28-day bottle service.
• Waterlogic (now part of Culligan): Previously independent European bottleless and bottled water cooler specialist acquired by Culligan. Closely comparable dispenser-based hydration services competitor to Aquaservice in B2B channels.
• Selecta Group: European vending and workplace hydration services provider offering coffee and water solutions to offices. Comparable in the B2B office water and coffee vending segment Aquaservice targets.
• Eden Springs (Switzerland): Original European water cooler service company; its Iberian operations were acquired by Aquaservice and rebranded. Sister entities elsewhere in Europe remain comparable peers operating the same subscription cooler model.
• Culligan International: Global leader in water delivery, water coolers, and bottleless filtration systems serving both residential and commercial customers. Closest international analog to Aquaservice's subscription-based water cooler model.

Regional players

• Hidrox: Smaller Spanish bottled water producer and distributor focused on the Spanish regional market. Comparable regional competitor in Iberian mineral water production and distribution.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/aquaservice
• YouTubeyoutube.com/user/AquaServiceSpain
• Facebookfacebook.com/AquaService
• LinkedInlinkedin.com/company/viva-aqua-service-spain-s-a-
• Instagraminstagram.com/aquaservice
• TikToktiktok.com/@aquaservice
• Pinterestpinterest.es/aquaservice

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aquaservice