ProMaster Home Repair & Handyman of Cincinnati

What ProMaster Home Repair & Handyman of Cincinnati does

ProMaster Home Repair & Handyman of Cincinnati is a privately held, residential home repair and remodeling services company operating exclusively in the greater Cincinnati, Ohio and Northern Kentucky metropolitan area. Founded in 2007 (with a 2006 founding date also cited in some materials) and headquartered at 4293 Armstrong Blvd in Batavia, Ohio, the company employs its own W-2 craftsmen rather than subcontractors, a deliberate operational choice that enables multi-trade capabilities (carpentry, electrical, plumbing, drywall, flooring, roofing, tile, concrete, doors, windows, gutters, siding, and remodeling) within a single visit. The company operates through 32+ Ohio communities and 14+ Northern Kentucky communities, with additional online scheduling infrastructure extending into South Dayton. Service delivery is direct-to-consumer, accessed via phone, text, email, or website-driven online booking.

The business model is project-based professional services revenue: ProMaster charges a $99 service call fee that is waived if the customer commits to the repair work during the appointment, with no additional charges for return visits to complete projects. Differentiation centers on employee-based labor (no subcontractors), exact-time arrival windows (no 4-hour blocks), multi-disciplinary craftsmen, background-checked and drug-tested staff, a one-year warranty on all work, and credibility signals including an A+ BBB rating, the 2017 BBB Torch Award for Marketplace Ethics, and a 2012 Big 50 Award from Remodeling Magazine. Customer testimonials highlight on-time arrivals, communication quality, craftsmanship, and professionalism as recurring themes.

From a technology and operational standpoint, ProMaster is a labor-intensive services business rather than a software platform. The technology footprint is limited to a marketing website (mastermylist.com) with content marketing (blog, video), city-level SEO pages for each service area, an online scheduling system (separate flows for Cincinnati and South Dayton), and standard social media channels (Facebook, Twitter, YouTube). No mobile app, no API, no proprietary software platform, and no AI/ML components are disclosed. The headcount range of 11-50 employees, multi-decade operational tenure, and absence of external funding indicate an organically grown, founder/family-controlled regional operator with no disclosed investors, M&A activity, or institutional ownership. Leadership is headed by President and CEO Don Kennedy.

Name

ProMaster Home Repair & Handyman of Cincinnati

Legal name

ProMaster Home Repair & Handyman of Cincinnati

Website

https://mastermylist.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

ProMaster Home Repair & Handyman of Cincinnati is a privately held residential home repair and remodeling company that employs its own multi-disciplinary craftsmen to serve individual homeowners across 32+ Ohio and 14+ Northern Kentucky communities, with no subcontractors and a direct-to-consumer service model centered on reliability and professionalism.

Ownership category

akta.pro rank

Product category

Home Repair & Handyman Services

NAICS

Residential Remodelers (236118), Personal and Household Goods Repair and Maintenance (8114)

SIC

Services-Miscellaneous Repair Services (7600), General Bldg Contractors - Residential Bldgs (1520)

akta.pro primary industry

Small Exterior Repairs (Trim, Fascia, Soffit, Siding Patches) (HSAGAAAJ)

Keywords

• Home repair services
• Handyman services
• Residential remodeling
• Home maintenance
• Carpentry services

Headquarters

HQ city

Milford

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Home Repair Services: ProMaster generates revenue through one-time service calls and project-based home repair work. They charge a $99 service call fee that is waived if the customer signs a contract for the repair work during the appointment. The company handles a wide variety of home repair services including carpentry, electrical, plumbing, roofing, and remodeling projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

ProMaster Home Repair & Handyman of Cincinnati provides multi-disciplined residential home repair, maintenance, and remodeling services to homeowners in the greater Cincinnati and Northern Kentucky area. Services are delivered by company-employed craftsmen (no subcontractors) and include carpentry, electrical, plumbing, roofing, drywall, flooring, tiling, painting, concrete, decks, porches, doors, windows, gutters, siding, accessibility modifications, water damage repair, and full bathroom, kitchen, and basement remodels. Customers engage via phone, text, or online scheduling for project-based work.

Product overview

ProMaster Home Repair & Handyman of Cincinnati is a home repair and handyman service company offering a comprehensive range of residential repair, maintenance, and remodeling services across the greater Cincinnati and Northern Kentucky area. The company operates as a single unified service offering rather than a software platform, providing multi-disciplined craftsmen who can handle various home repair projects including bathroom and kitchen repair, carpentry, electrical, plumbing, flooring, roofing, siding, window repair, deck services, and full remodeling projects. Services are delivered through direct customer contact via phone, text, online scheduling, or in-person consultation, with no software product, app, or programmatic API involved.

Differentiator

Problem solved

Functional benefit

Products and services

• Accessibility Home Repair Services Home accessibility modifications for residential customers, including wheelchair ramps, door widening, grab bar installation, and zero-threshold showers for homeowners with mobility needs.
• Bathroom & Kitchen Repair Services Comprehensive bathroom and kitchen repair for homeowners, covering vanity installation, toilet installation, tile shower maintenance, cabinet installation, countertop replacement, and sink and drain repair.
• Carpentry and Wood Work Services Interior and exterior carpentry services for residential customers, including baseboards, trim, crown molding, custom built-ins, shelving, wood floor repairs, deck repair, fence repair, fascia, soffits, and framing.
• Concrete & Masonry Repair Concrete and masonry repair and restoration services for residential properties, including brick matching and foundation repairs.
• Decks, Patios, & Porches Services Deck building, repair, staining, and maintenance; porch repair and remodeling; column repair; concrete step repair; and pergola construction and repair for residential customers.
• Door Repair & Installation Services Comprehensive door services for homeowners, including French doors, screen doors, glass doors, sliding doors, storm doors, barn doors, closet doors, pocket doors, shower doors, and repairs to trim, latches, hinges, locks, frames, and jambs.
• Drywall & Plaster Repair Drywall repair, hanging, mudding, sanding, finishing, installation, water damage repair, and plaster repair services for residential properties.
• Electrical Services Residential electrical repair and installation services, including ceiling fan installation, light fixture installation, GFCI circuit troubleshooting, and circuit panel replacement.
• Flooring Repair & Installation Flooring services for homeowners, including hardwood flooring repair, tile flooring repair, luxury vinyl plank (LVP) installation and repair, and subfloor repair.
• Gutter Repair Services Gutter repair for residential customers, including box gutter repair, fascia repair, gutter cleaning, and soffit repair using commercial-grade vinyl thermoplastic liners.
• Plumbing Services Residential plumbing repair services, including toilet repair and installation, sink and drain repair, leaky pipes, water heater repair, laundry machine installation, and bathtub installation.
• Roof Repair Services Residential roof repair services, including flashing repair and replacement, shingle repair, roof vent repair, skylight repair, and leak diagnosis.
• Siding Repair Services Siding repair for residential customers covering vinyl, wood, cedar, and aluminum siding, including reattachment, replacement, and color matching.
• Caulking Services Residential caulking services for concrete sealing, kitchen and bathroom waterproofing, and door and window weatherproofing.
• Tile Installation and Repair Tile installation and repair services for residential showers, bathroom floors, kitchen backsplashes, and other areas.
• Window Repair Services Residential window repair services, including window leak repair, window frame repair, wood rot repair, sash repair, sill repair, flashing repair, and full window replacement.
• Wood Rot Repair Residential wood rot repair services for porches, trim, soffits, fascia, decks, and structural framing components.
• Holiday Light Installation Professional seasonal holiday light installation services for residential properties.
• Remodeling Services Residential home remodeling services covering bathroom remodels, kitchen remodels, and basement remodels.

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Mr. Handyman: National franchised handyman and home repair service company. Directly comparable to ProMaster because it offers multi-trade residential repair services to homeowners with employed/contracted craftsmen, operating across multiple U.S. markets.
• Ace Handyman Services: Franchise network of residential handyman services affiliated with Ace Hardware. Comparable to ProMaster in offering multi-discipline home repair and maintenance to homeowners with screened craftsman staff.
• Handyman Connection: National franchised home repair and remodeling service. Directly comparable to ProMaster because it provides residential handyman services across multiple trades with a focus on quality craftsmanship and customer service.
• House Doctors: Franchised handyman and home improvement service company serving homeowners. Comparable to ProMaster in delivering multi-trade residential repair, maintenance, and small remodeling projects with employed craftsmen.

Broad incumbents

• The Grounds Guys: National franchised home services brand under Neighborly offering outdoor maintenance. Adjacent to ProMaster because both serve residential customers through employed-service-provider models, though The Grounds Guys focuses on outdoor/landscaping rather than in-home repair.
• Neighborly (parent company): Parent company of multiple home service franchises including Mr. Handyman and House Doctors. Relevant to ProMaster as the strategic operator consolidating residential service brands that compete for the same homeowner customers.
• Authority Brands: Franchise platform company owning multiple home service brands including The Grounds Guys and Mosquito Joe. Comparable to ProMaster in that its portfolio companies compete directly in the residential home services space with multi-trade offerings.

Emerging players

• Thumbtack: On-demand marketplace connecting homeowners with local service professionals. Comparable to ProMaster as an alternative customer-acquisition channel for home repair services, though Thumbtack is a lead-generation platform rather than a service provider.
• TaskRabbit: On-demand platform for home repairs, mounting, and handyman tasks. Comparable to ProMaster in serving homeowners needing small-to-medium residential repair jobs, though TaskRabbit uses an independent-tasker marketplace model versus ProMaster's employed-craftsmen approach.

Regional players

• HomeBlue: Online directory of local home service contractors. Adjacent to ProMaster as a discovery channel for homeowners seeking handyman services, though it functions as a lead-generation directory rather than a direct service competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CincyHomeRepair
• YouTubeyoutube.com/user/CraftsmenOnDuty
• Facebookfacebook.com/promastercincinnati
• LinkedInlinkedin.com/company/promaster-home-repair-and-handyman-services

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProMaster Home Repair & Handyman of Cincinnati