Family & Children’s Service of Ithaca

What Family & Children’s Service of Ithaca does

Family & Children's Service of Ithaca is a private nonprofit 501(c)(3) mental health and social services organization headquartered at 127 West State Street in Ithaca, New York, serving Tompkins County residents across the lifespan. The organization traces its history to the Ithaca Children's Home established in 1885, with its current form resulting from a 1958 merger with the Family Society of Ithaca. It is licensed by the New York State Office of Mental Health (NYS OMH) as a Mental Health Outpatient and Rehabilitation Services (MHOTRS) program operating under Part 599 regulations, and maintains HIPAA-compliant privacy practices.

The organization's service portfolio spans five core lines: Counseling & Therapy (individual, couples, and family therapy using evidence-based interventions), Psychiatry Services (medication management and clinical evaluations for established counseling clients), the Zero to Five early childhood program, Older Adults & Caregivers services addressing memory care and caregiver burnout, and an Employee Assistance Program (EAP) provided to over 50 local businesses. A Clinical Director oversees a clinical team of 25+ therapists and supervisors, supported by NHSC site certification that enables federal loan repayment for clinicians. Services are delivered in person at the Ithaca headquarters and remotely via telehealth for established clients.

Revenue is generated through a diversified mix: insurance reimbursement as both in-network and out-of-network provider (including Medicaid and Medicare), individual and corporate donations, monthly giving and planned giving programs, United Way support, EAP contracts with 50+ Tompkins County businesses, and self-pay options with a Prompt Pay discount. A Financial Assistance Program offers full or partial assistance to households at or below 300% of the Federal Poverty Level, with zero-interest payment plans available up to 48 months. Leadership is headed by Executive Director & Director of Clinical Services Dr. Alecia Sundsmo (PsyD), governed by a volunteer Board of Directors. No parent company, private equity, or institutional investor ownership is indicated.

Name

Family & Children’s Service of Ithaca

Legal name

Family & Children's Service of Ithaca

Website

https://fcsith.org

Company type

Private

Founded year

1885

Operating status

Operating

Headcount range

101–250 employees

Short description

Family & Children's Service of Ithaca is a NYS OMH-licensed nonprofit outpatient mental health provider serving children, adults, families, and seniors in Tompkins County, New York, with counseling, psychiatry, EAP services, and specialized early-childhood and older-adult programs.

Ownership category

akta.pro rank

Product category

Outpatient Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Other Individual and Family Services (624190), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro industry

PRIMARYBPAGAEAC

Family & Parenting Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYEDACALAH

Family Resource Centers & Wraparound Support Services

Education/Early Childhood Education/Parent Education & Family Engagement Programs

SECONDARYEDACAFAJ

Family Coaching, Parent-Mediated & Home Visiting EI Services

Education/Early Childhood Education/Early Intervention & Developmental Services (0–5)

Keywords

• Outpatient mental health
• Counseling therapy services
• Psychiatric medication management
• Employee assistance program
• Early childhood support

Headquarters

HQ city

Ithaca

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Insurance Reimbursement: In-network with most insurance plans; also bills as out-of-network provider. Accepts Medicaid and Medicare. Services are reimbursable through these sources.
2. Donations and Philanthropy: Individual donations, corporate donations, monthly giving programs, employer matching gifts, IRA qualified charitable distributions, stock gifts, and planned giving/bequests support operations and bridge funding gaps
3. United Way Support: Generous support from United Way helps provide care regardless of financial circumstances
4. EAP Services to Businesses: Employee Assistance Program services provided to more than 50 local businesses in Tompkins County
5. Self-Pay and Prompt Pay: Self-pay options with Prompt Pay Discount for uninsured clients choosing to pay out-of-pocket

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Family & Children's Service of Ithaca is a nonprofit outpatient mental health clinic that delivers counseling and therapy, psychiatry and medication management, the Zero to Five early childhood program, and Older Adults & Caregivers services to residents of Tompkins County, NY. The agency also provides Employee Assistance Program (EAP) services to more than 50 local businesses under contract, with both in-person and telehealth delivery channels.

Product overview

Family & Children's Service of Ithaca provides a coordinated portfolio of mental health and social services organized around four core service lines: Counseling & Therapy (individual, couples, and family therapy), Psychiatry Services (medication management and clinical evaluations), the Zero to Five early childhood program, and Older Adults & Caregivers services. These are complemented by Employee Assistance Program services to local businesses. The organization operates as an outpatient mental health clinic licensed by NYS OMH under MHOTRS regulations, serving Tompkins County residents across the lifespan.

Differentiator

Problem solved

Functional benefit

Products and services

• Counseling & Therapy Personalized individual, couples, and family therapy sessions using evidence-based interventions to help clients navigate life's challenges, manage stress, and build emotional resilience. Delivered to children, youth, adults, families, and seniors in Tompkins County.
• Psychiatry Services Evidence-based medication management and clinical evaluations led by experienced practitioners for established counseling clients when medication becomes part of the treatment plan.
• Zero to Five Program Specialized early childhood support program focusing on developmental milestones and strengthening the parent-child bond, investing in the foundational years for lifelong health.
• Older Adults & Caregivers Services Dedicated resources for seniors and their families addressing memory care, aging transitions, and caregiver burnout, empowering seniors and caregivers to navigate aging with dignity.
• Employee Assistance Program (EAP) Contracted Employee Assistance Program services provided to more than 50 local businesses in Tompkins County, offering mental health support, counseling, and consultation to employees of those organizations.

Named customers1 record

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• United WaycoreStrategic or Co-development PartnerUnited Way provides generous financial support that enables Family & Children's Service to provide care to individuals regardless of their financial circumstances. This partnership helps bridge funding gaps from grants and contracts that don't fully cover the true cost of care.
• National Health Service Corps (NHSC)coreStrategic or Co-development PartnerF&CS is a certified NHSC site, making therapists employed with the agency eligible to apply for the NHSC loan repayment program. This partnership helps attract and retain clinical talent.
• Local Businesses (50+)coreStrategic or Co-development PartnerEmployee Assistance Program (EAP) services provided to over 50 local businesses in Tompkins County. Represents a significant B2B client base for the organization.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Family Service of Westchester: New York-based nonprofit providing mental health, family counseling, and social services across the lifespan. Closely comparable in mission, service mix, and 501(c)(3) community-based operating model.
• Astor Services for Children & Families: New York-based nonprofit offering children's mental health, family support, and community-based behavioral health services. Directly comparable in child/family mental health focus and NYS-licensed outpatient model.
• Northern Rivers Family of Services: New York statewide nonprofit providing mental health, social services, and family support programs. Comparable in portfolio breadth across children, adults, and families within a non-profit structure.
• Catholic Charities of Tompkins County: Local Tompkins County nonprofit social services provider offering counseling, family support, and case management. Direct peer in the same geography serving overlapping populations with similar community-based model.
• Tompkins County Mental Health Services: Government-operated mental health clinic serving Tompkins County residents. Competes for the same outpatient mental health clients within the same local market.

Regional players

• Racker: Ithaca-based nonprofit providing services for people with developmental and intellectual disabilities, including early childhood programs. Comparable regionally and in the Zero to Five / early childhood space.
• Family Services of the Tri-Cities: Regional New York nonprofit offering mental health counseling, EAP, and family support. Comparable in service mix (counseling, EAP) and community-based nonprofit model, though operating in a different region.

Broad incumbents

• Cayuga Health: Regional health system headquartered in Ithaca, providing broader behavioral health and primary care services. Overlaps on outpatient mental health within the same Tompkins County service area as a larger established provider.
• Hillside Family of Agencies: Large New York nonprofit providing mental health, child welfare, and family services across many counties. Operates a similar mix of outpatient mental health and family support programs at significantly greater scale.

Others

• National Council for Mental Wellbeing: National membership and advocacy organization for community behavioral health providers. Relevant as the industry association for MHOTRS-licensed nonprofits like F&CS, providing peer benchmarking and policy context.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/FCSITH
• LinkedInlinkedin.com/company/fairfax-hearing-center-inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family & Children’s Service of Ithaca