What Universal Software does

Universal Software is an Ahmedabad, India-headquartered custom software development firm founded in 1997 by Sandeep Singhvi, operating for nearly 30 years as a bootstrapped, founder-led enterprise IT services and product company. It delivers full-stack custom software — web, mobile, cloud, ERP, and AI/ML — using mainstream enterprise stacks (React, Next.js, Angular, Node.js, .NET, Python, Java, PostgreSQL, MongoDB, AWS/Azure/GCP, Docker/Kubernetes) and maintains a proprietary A1 Framework (multitenancy, SSO/OAuth, drag-and-drop forms, workflow engine, payment and notification integrations) as a reusable digital foundation across deployments.

The company packages several vertical-specific platforms — Computer Aided Dispatch (CAD), Jail Management System (JMS), Record Management System (RMS), TiRMS, Radius23, Smart Manufacturing ERP, HRMS, Logistics and Warehouse Management, Anonymous Reporting Tool, IPO/NPS/Unlisted Shares fintech systems, AI Food Scan & Glucose Monitoring, and Jyotish AI — serving clients in public safety, government, financial services, healthcare, manufacturing, ecommerce, education, logistics, and NGO verticals. Integration dependencies include Protean eGov Technologies, NSE/BSE, Stripe, Braintree, Twilio, GIS mapping systems, and NCIC/Federal databases. Reported technical metrics of note: TiRMS handles 20M+ daily transactions; glucose-spike prediction MAE is 21.8 mg/dL; 500K+ development hours invested across 100+ projects.

The revenue model is predominantly project-based professional services for engagements typically requiring 6+ weeks with multi-year contracts, supplemented by licensing/reuse of the A1 Framework and selected proprietary products. Go-to-market is direct enterprise field sales combined with inside sales handling inbound enquiries, supported by domain-content marketing (engineering blog, industry landing pages, case studies). The company operates globally with disclosed clients in North America, Europe, Middle East, and APAC, and reports 99% client retention with 80%+ of clients staying 5+ years.

Name

Universal Software

Legal name

Universal Software

Website

https://universal-software.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1–10 employees

Short description

Universal Software is an Ahmedabad, India-based custom software development firm founded in 1997, delivering enterprise web, mobile, ERP, and AI/ML platforms for global clients across public safety, finance, healthcare, manufacturing, and ecommerce.

Ownership category

akta.pro rank

Headquarters

HQ city

Ahmedabad

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Custom Software Development Services: Professional services revenue from designing and building high-performance custom software, web applications, mobile applications, cloud platforms, and AI solutions tailored to enterprise client requirements. Engagements typically require 6+ weeks with project-based pricing.
2. AI & Machine Learning Solutions: Revenue from building production-ready AI solutions including generative AI applications, predictive models, computer vision systems, AI agents, and intelligent automation integrated into client business operations.
3. ERP Software Solutions: Revenue from integrated ERP software development covering inventory, finance, HR, operations, and workflow management for enterprise clients.
4. SaaS Product Licensing (A1 Framework): The A1 Framework provides a ready-made digital foundation enabling enterprises to go to market faster. Revenue derived from deploying and customizing this platform for multiple enterprise clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Universal Software is a custom enterprise software development firm that designs, builds, and deploys bespoke web, mobile, cloud, ERP, and AI/ML solutions for organizations across 10+ industry verticals. The company combines professional services with a proprietary A1 Framework (Architecture One) and a portfolio of specialized products including CAD, JMS, RMS, TiRMS, Radius23, Jyotish AI, AI Food Scan, NPS Portal, and IPO Management Software for sectors like public safety, healthcare, manufacturing, fintech, and NGOs.

Product overview

Universal Software is a custom software development company founded in 1997, offering a comprehensive portfolio of enterprise software solutions, AI-powered platforms, and industry-specific products. The company provides services across web development, mobile apps, ecommerce, product development, ERP solutions, and AI/ML implementations. Their product portfolio spans multiple verticals including Public Safety (CAD System, RMS, JMS, Mobile Public Safety System, Anonymous Reporting Tool), Healthcare (AI Food Scan & Glucose Monitoring, Medical Scheme Portal, Mother and Baby Care App), Manufacturing (Smart Manufacturing System, Employee Management HRMS), Fintech (IPO Management Software, NPS Portal, MIS Portal, Unlisted Shares Platform), Ecommerce (AI-powered Fashion Platform, B2B Marketplace, Enterprise Marketplace), Education (Online Digital Library, LMS, School Management, Job Portal), NGO/Non-Profit (Community Management, Civic Circle, Hostel Management, Dharamshala Management), and Logistics (Logistics Management, Warehouse Management). The company also offers proprietary frameworks including Architecture One (A1) for rapid application development and specialized solutions like Jyotish AI. Their technology stack includes React, Node.js, Python, .NET, PostgreSQL, and cloud platforms (AWS/Azure), with AI capabilities powered by OpenAI/GPT-4, LangChain, and vector databases.

Differentiator

Problem solved

Functional benefit

Brands

• A1 Framework (Architecture One): A ready-made digital foundation designed to drastically speed up custom application development with features including secure multitenancy, drag-and-drop form creation, SSO/OAuth, workflow engine, and payment integrations.
• Civic Circle
• TiRMS (Totally Integrated Records Management System)
• Radius23
• IPO Management Software
• NPS Portal
• Jyotish AI
• Anonymous Reporting Tool
• CAD System
• Jail Management System (JMS)
• Record Management System (RMS)

Products and services

• Custom Software Development Custom software solutions built around specific business workflows including enterprise software, workflow automation, operations management, and AI-powered business software for enterprises and government clients.
• Web App Development Custom web application development for business operations, SaaS platforms, customer portals, and enterprise software using React, Next.js, Angular, Vue, Node.js, .NET, Python, and Java.
• Mobile App Development Native iOS/Android and cross-platform mobile application development using React Native, Flutter, Swift, and Kotlin with offline-first architecture and enterprise security.
• ERP Software Solutions Custom ERP development for inventory management, procurement, finance, HR, warehouse operations, supply chain, and manufacturing with modular design and API-first architecture. Includes 100+ successful ERP implementations globally.
• AI & Machine Learning Solutions AI-powered business solutions including generative AI applications, predictive ML, computer vision, AI agents, NLP, RAG systems, and AI integration services for enterprise operations.
• Ecommerce Development Custom ecommerce platform development including headless commerce, B2B solutions, multi-vendor marketplaces, subscription commerce, and omnichannel retail platforms.
• Product Development

Quantifiable outcome

• 20M+ daily transactions supported by enterprise architectures
• +5 more outcomes

Named customers6 records

Segments10 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability14 records

Feature11 records

Partnerships

One partnership is on record.

• Protean eGov TechnologiescoreTechnology or IntegrationThe NPS (National Pension System) Portal integrates with Protean eGov Technologies for secure NPS account opening and management. Protean eGov is a government services technology company that provides the underlying NPS account infrastructure, which Universal Software's NPS Portal connects to for processing account registrations, NAV tracking, and investment management.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Infosys: Indian IT services major offering enterprise software development, AI, cloud, and consulting globally. Competes with Universal Software in custom enterprise builds but operates at vastly greater scale across similar verticals.
• Tata Consultancy Services (TCS): Largest Indian IT services firm offering custom software, AI/ML, ERP, and digital transformation for global enterprises. Overlaps with Universal Software across most service lines but operates at an entirely different scale.
• Globant: Large global IT services firm specializing in digital transformation, custom software, and AI for enterprise clients. Overlaps with Universal Software's full-stack delivery model, though at substantially larger scale and with publicly traded valuation.

Direct peers

• Brainvire Infotech: India-based IT services and custom software development company offering ecommerce, ERP, mobile, and AI solutions to global enterprises. Comparable in technology stack and vertical breadth, though at a larger headcount.
• Simform: Custom software and product development firm with strong presence in India and US enterprise clients. Comparable in service mix (web, mobile, cloud, AI) and target mid-market to enterprise customers with project-based engagements.
• Hidden Brains: India-based custom software and enterprise application development firm with a similar mix of web, mobile, cloud, AI, and ERP services for global enterprise clients across multiple verticals.
• Rapidops: US-India hybrid custom software, product development, and digital transformation firm with comparable enterprise focus. Overlap in offering discovery sprints, custom platforms, and SaaS product development.
• Fingent: Custom software development company headquartered in India serving US, Middle East, and APAC enterprise clients. Direct overlap in offering custom web, mobile, ERP, and AI solutions across multiple verticals.
• Thoughtworks: Global custom software development and digital transformation firm serving enterprise clients with deep engineering capability. Closely comparable to Universal Software in custom dev, cloud, and AI/ML delivery model, though at much larger scale.

Emerging players

• Tyler Technologies: US-based public sector software vendor with deep vertical specialization in courts, corrections, public safety, and records management. Comparable to Universal Software's CAD, JMS, and RMS product set but as a focused incumbent in the niche.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/universal-software
• Xx.com/universal_soft
• Facebookfacebook.com/universalsoftware

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Universal Software