What Harris & Ross does

Harris & Ross is a founder-owned physiotherapy and rehabilitation practice operating four clinics across Northwest England: Manchester (head office, since 2004), Wilmslow (flagship, since 2005), Altrincham (since 2006) and Wigan (since 2007), three of which are co-located within Total Fitness gym facilities. The practice offers a multi-disciplinary clinical portfolio spanning physiotherapy, sports massage and soft tissue therapy, hydrotherapy, podiatry and custom 3D-printed orthotics, acupuncture and dry needling, shockwave therapy, joint replacement rehabilitation, APOSHealth biomechanical devices, clinical Pilates, high performance management for athletes, Donjoy custom knee bracing, children's physiotherapy, manual lymphatic drainage, scar treatment and VALD performance testing. Diagnostic capability is anchored by Optogait gait analysis and Isokinetic Machines at the Wilmslow site, with all physiotherapists HCPC registered.

The business model is a fee-for-service professional services practice. Pricing (effective 1 May 2024) is structured by practitioner seniority - from £67.50 new patient assessment at Wigan with a junior physio up to £150 for Director-led assessments at the Manchester, Wilmslow and Altrincham sites - plus follow-up rates of £45-£150 depending on duration and seniority. Adjacent revenue streams include sports massage packages (5x30 mins £175, 10x30 mins £320), podiatry and orthotics (up to £250 per pair), hydrotherapy (£55-£110 per session), Donjoy custom braces (from £699), and bespoke corporate wellness contracts. BUPA and AXA insurance are accepted; other insurers require self-pay. Go-to-market is referral-led with channels spanning the practice website with online booking via Power Diary, telephone bookings, field sales to corporate clients across the North West, and event support at regional sporting events (10ks, cycling, triathlons).

Customer segments are diversified: general public with musculoskeletal pain or post-surgical need, professional and elite athletes (including Premier League, Manchester City Academy and Sale Sharks-linked cases), post-operative patients (knee, shoulder, spinal, joint replacement), corporate clients buying wellness packages, sports clubs and event organisers, children aged 5+, and sedentary office workers with chronic complaints. Customer testimonials span elite athletes, a commercial pilot, a partner at Addleshaw Goddard, an English Channel swimmer, and amateur sport participants, supporting a Low customer concentration profile. The practice is ISO 27001 certified, privately held by founders Jeff Ross and Suzy Ross, and shows no evidence of external investment, subsidiaries, M&A activity, or patent/award accumulation.

Name

Harris & Ross

Legal name

Harris & Ross Ltd

Website

https://harrisandross.co.uk

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Harris & Ross is a founder-owned, four-clinic physiotherapy and rehabilitation practice in Northwest England offering multi-disciplinary musculoskeletal care - including physio, hydrotherapy, sports massage, podiatry, orthotics, and high-performance services - to elite athletes, post-operative patients, corporate clients and the general public.

Ownership category

akta.pro rank

Product category

Physiotherapy Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Orthopedic, Prosthetic & Surgical Appliances & Supplies (3842)

akta.pro primary industry

Outpatient Rehabilitation Clinics (PT/OT/SLP) (HLAFAFAG)

akta.pro secondary industries

Orthopedic & Sports Rehabilitation Centers (HLAFAFAI), Multidisciplinary Outpatient Rehab Centers (PT/OT/SLP) (HLADAJAG), Rehabilitation Return-to-Exercise Training (Non-Clinical) (HSADAAAK)

Keywords

• Physiotherapy services
• Sports rehabilitation
• Hydrotherapy
• Podiatry services
• Corporate wellness

Headquarters

HQ city

Manchester

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Physiotherapy Services: Core revenue from physiotherapy consultations at multiple levels (Senior Physios, Consultant Physios, Senior Consultant Physios, Director). New patient assessments and follow-up appointments.
2. Sports Massage / Soft Tissue Therapy: Soft tissue massage and sports massage services with package discounts (5x30mins £175, 10x30mins £320).
3. Podiatry and Orthotics: Biomechanical assessments and custom/semi-bespoke orthotics. Chiropody services. Orthotics cost up to £250 per pair.
4. Hydrotherapy: Aquatic therapy at Wilmslow and Wigan clinics. Land-based assessment required before hydrotherapy. Prices vary by duration.
5. High Performance Management: Strength and conditioning, sports-specific training, and rehabilitation services for athletes and sports clubs.
6. Corporate Wellness: Bespoke wellness packages for businesses including massage, pop-up physiotherapy, ergonomic assessments, workshops, and presentations.
7. Donjoy Braces: Official Donjoy fitting centre for North West. Custom knee braces from £699, measuring appointments £47.50.
8. Clinical Pilates: Athletic Pilates UK classes taught by Susie at Wilmslow clinic.
9. Event Support: Pre and post event support for sporting events including massage, stretching advice, warm up/cool down videos.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Harris & Ross operates a multi-disciplinary physiotherapy practice delivering musculoskeletal assessment, treatment, and rehabilitation services across four Northwest England clinic locations. The core offering spans physiotherapy, hydrotherapy, sports massage, podiatry and orthotics, acupuncture and dry needling, shockwave therapy, joint replacement rehabilitation, APOSHealth, Pilates, high performance management, and corporate wellness/event support. Services are delivered by HCPC-registered clinicians, with prices varying by practitioner seniority level and clinic location, and include both direct-to-patient care and bespoke B2B corporate wellness packages.

Product overview

Harris & Ross is a physiotherapy healthcare practice operating as a unified multi-disciplinary service across four Northwest locations (Manchester, Wilmslow, Altrincham, Wigan). The offering consists of a core physiotherapy service complemented by specialised treatment modalities including Hydrotherapy, Sports Massage/Soft Tissue Therapy, Podiatry and Orthotics, Acupuncture and Dry Needling, and Shockwave Therapy. Additional services include Joint Replacement Rehabilitation, APOSHealth, Pilates, High Performance Management, Corporate Wellness, Event Support, Manual Lymphatic Drainage, Scar Treatment, VALD Performance Testing, Children's Physiotherapy, and Donjoy Braces fitting. The practice also offers diagnostic services such as Gait Analysis using Optogait technology and has access to advanced equipment including Isokinetic Machines for performance tracking.

Differentiator

Problem solved

Functional benefit

Products and services

• Physiotherapy Core service involving assessment, diagnosis, manual therapy, exercise prescription, and rehabilitation for musculoskeletal conditions and sports injuries. Delivered by HCPC-registered physiotherapists at multiple seniority levels across four clinic locations.
• Hydrotherapy (Aquatic Therapy) Aquatic therapy in a heated pool to support body weight, improve joint range of motion, strengthen muscles, and facilitate recovery with reduced joint stress. Requires a 1-hour land-based assessment before treatment. Available to Wilmslow and Wigan patients.
• Sports Massage / Soft Tissue Therapy Targeted deep-tissue massage treating muscle imbalances, removing metabolites and lactic acid, and aiding recovery from injury rather than relaxation. Available in 30-minute and 1-hour sessions with package discounts.
• Podiatry and Orthotics Assessment and treatment of foot, ankle, and lower limb disorders including biomechanical gait analysis, custom and semi-bespoke orthotics (using 3D orthotic scanning), chiropody services, and ultrasound scanning for diagnosis.
• Acupuncture and Dry Needling Medical acupuncture and myofascial trigger point therapy stimulating endorphins and oxytocin to reduce pain and stress and promote healing by targeting specific muscular trigger points.
• Shockwave Therapy Non-invasive high-energy acoustic wave treatment accelerating healing by increasing blood flow, stimulating repair, and breaking down injured tissue and calcifications. Clinically proven and used by high-profile professional sports bodies.
• Joint Replacement Rehabilitation Pre-operative strengthening and post-operative physiotherapy programmes for joint replacement patients, including hydrotherapy and gym-based strengthening using Total Fitness facilities. Recognised as one of the country's leading authorities.
• APOSHealth Individually-adjusted foot-worn devices reducing joint strain, bringing the body into optimal alignment, and retraining muscles for less painful movement. Used by Olympic athlete Dame Jessica Ennis-Hill.
• Athletic Pilates UK Classes Athletic Pilates UK classes focused on preservation and restoration of perfect posture, offered at the Wilmslow clinic.
• High Performance Management Specialised sports performance programme with strength and conditioning specialists, physiotherapists, and podiatrists for clubs, teams, and individuals seeking optimisation. Clubs travel significant distances to use the service.
• Corporate Wellness Bespoke workplace wellness packages including on-site massage, pop-up physiotherapy, ergonomic assessments, workshops, and presentations. Weekly, monthly, or one-off business visits. Targeted at North West businesses.
• Event Support Pre and post-event physiotherapy support for sporting events including massage, stretching advice, warm-up and cool-down videos, and bespoke recovery services. Available from all four clinic locations.
• Donjoy Braces (Official Fitting Centre) Official Donjoy fitting centre for North West area offering custom and off-the-shelf knee braces including the Donjoy Defiance Custom Brace for sports and injury support. Custom knee braces from £699 plus £47.50 measuring appointments under 30 minutes.
• Manual Lymphatic Drainage (Vodder Technique) Specialised Vodder Technique treatment for lymphatic drainage and recovery.
• Scar Treatment Specialist scar therapy treatment provided by trained physiotherapist Sarah O'Neill for rehabilitation and recovery.
• VALD Performance Testing Performance testing services using VALD technology for tracking athlete performance and recovery metrics.
• Children's Physiotherapy Paediatric physiotherapy services for children aged 5+ covering musculoskeletal issues, injuries, developmental problems, and growing pains.
• 3D Gait Analysis (Optogait) Comprehensive 3D gait and running analysis using Optogait technology to identify movement abnormalities and prevent or diagnose injuries.

Quantifiable outcome

• Post-operative knee, shoulder and spinal rehabilitation - recognized as one of country's leading authorities
• +2 more outcomes

Named customers14 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• DonjoycoreChannel Partner/ Reseller/ DistributorOfficial Donjoy fitting centre for the North West area. Offers brace fitting services at Wilmslow and Manchester clinics. Custom knee braces from £699, measuring appointments take under 30 minutes.
• AposHealthcoreChannel Partner/ Reseller/ DistributorCertified AposHealth provider - the only one in North West. Orthopaedic doctor-developed foot-worn devices for joint pain, osteoarthritis, knee, back and feet issues.
• Total FitnesscoreStrategic or Co-development PartnerClinics co-located within Total Fitness gyms in Wilmslow, Altrincham, and Wigan, providing access to gym facilities for rehabilitation programmes.
• Up & Running ManchesterminorStrategic or Co-development PartnerPartnership with specialist running store to offer Harris & Ross gait analysis clinics in-store for customers.
• Leading UK Surgeons and RadiologistscoreStrategic or Co-development PartnerClose relationships with some of the UK's leading orthopaedic surgeons and radiologists for comprehensive patient care packages. Enables quick referrals for scans and x-rays.
• Manchester City Football ClubminorStrategic or Co-development PartnerHistorical relationship with medical department at Manchester City Football Academy. Staff experience at the club brings elite-level expertise to general patients.
• Olympus Pro Performance CoachingminorStrategic or Co-development PartnerPerformance coaching partner at Wilmslow clinic. Yannis Konstantinomanolakis works with World Cup and British Championship riders in Motocross and Downhill Mountain Biking.
• Furyan Sports ManagementminorStrategic or Co-development PartnerPartnership for The Mindful Netballer event focused on young players with injuries from netball growth in the sport.

Scale indicators5 records

Recent moves9 records

Expansion highlights5 records

Market position

Weaknesses1 record

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/_physio_
• YouTubeyoutube.com/user/harrisandross
• Facebookfacebook.com/harrisandross
• Instagraminstagram.com/harrisandross

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harris & Ross