Mappin & Webb
Mappin & Webb is a UK heritage luxury watch and fine jewellery retailer, authorised for Rolex, OMEGA, Cartier, Breitling, TUDOR, and IWC, serving affluent UK consumers through showrooms, e-commerce, and a virtual boutique within the Watches of Switzerland Group.
- Company typePublic
- Founded1775
- HeadquartersLeicester, United Kingdom
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Mappin & Webb does
Mappin & Webb is a UK-based luxury watch and fine jewellery retailer, founded in 1775 and operating as a trading name of Watches of Switzerland Company Limited, a publicly listed group on the London Stock Exchange (ticker: WOSG). The company sells new and pre-owned luxury watches from authorised partnerships with Rolex, OMEGA, Cartier, Breitling, TUDOR, and IWC Schaffhausen, alongside a portfolio of more than 60 additional prestige brands, plus a house Mappin & Webb jewellery collection that includes engagement and wedding rings, diamond, lab-grown diamond, and traceable diamond pieces in gold, platinum, and silver. Distribution is delivered through UK showrooms supported by an e-commerce platform and a Virtual Boutique offering real-time video consultations with in-house watch and jewellery experts.
The business monetises through three core revenue streams: hardware sales of watches and jewellery, professional services encompassing watch servicing and repairs plus bespoke custom jewellery design, and transaction fees on consumer credit arranged through V12 Retail Finance and PayPal Credit, including 0% interest-free credit for terms up to three years. Pricing spans entry-level items around £51 to luxury pieces above £10,000, with next-day delivery offered free on orders over £200. A Mappin & Webb Care protection plan covers accidental damage, theft, and malfunction, creating an after-sales revenue and retention layer.
Customer segments are hybrid across use case and persona, prioritising luxury watch collectors and enthusiasts alongside bridal and engagement customers, with secondary segments in fashion/lifestyle jewellery and the pre-owned luxury watch market. The go-to-market is consultative, enterprise-style field selling through appointment-led showrooms, complemented by digital channels including organic social (Facebook, Instagram, TikTok, YouTube, Pinterest, Weibo), email, content marketing via The Jewellery Edit, and promotional gift-with-purchase campaigns. Geographically, Mappin & Webb serves the United Kingdom only, with explicit shipping exclusions covering the Republic of Ireland, Channel Islands, Isle of Man, Northern Ireland, Scottish Islands, and all international destinations, which structurally caps its addressable market to UK consumers.
Mappin & Webb firmographics
Firmographics- Name
- Mappin & Webb
- Legal name
- Watches of Switzerland Company Limited
- Website
- https://mappinandwebb.com
- Company type
- Public
- Founded year
- 1775
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Mappin & Webb is a UK heritage luxury watch and fine jewellery retailer, authorised for Rolex, OMEGA, Cartier, Breitling, TUDOR, and IWC, serving affluent UK consumers through showrooms, e-commerce, and a virtual boutique within the Watches of Switzerland Group.
- Ownership category
- akta.pro rank
Mappin & Webb industry classification
Industry- Product category
- Luxury Watch and Jewellery Retail
- NAICS
- Jewelry Retailers (458310)
- SIC
- Retail-Jewelry Stores (5944)
- akta.pro primary industry
- Watch & Timepiece Retail (CRAKAGAD)
- akta.pro secondary industries
- Pre-owned Watch Dealers & Exchanges (CRAKAKAB), Watch Battery, Strap/Bracelet & Crystal Service (CRAKALAF), Luxury Accessories Retail (Leather Goods, Sunglasses, SLG) (CRAKAGAE)
Keywords
Where Mappin & Webb is headquartered
LocationHeadquarters
- HQ city
- Leicester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Mappin & Webb business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Supply Chain, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Luxury Watch Sales: Sale of luxury watches from prestigious brands including Rolex, OMEGA, Cartier, Breitling, TUDOR, and other Swiss watchmakers. Revenue generated from new watches, pre-owned watches, and Rolex Certified Pre-Owned timepieces.
- Fine Jewellery Sales: Sale of fine jewellery including engagement rings, wedding rings, earrings, necklaces, bracelets, and bridal jewellery. Products include diamonds (natural and lab-grown), precious metals (gold, platinum, silver), and coloured gemstones.
- Watch Services and Repairs: Watch servicing, repairs, and maintenance services. Includes strap adjustments, movement servicing, and authentication services for pre-owned timepieces.
- Bespoke and Custom Jewellery: Custom jewellery design services including bespoke wedding rings and eternity rings built to customer specifications.
- Finance and Payment Plans: Interest-free credit arrangements through Secured Trust Bank PLC trading as V12 Retail Finance and PayPal Credit, enabling customers to spread payments over time for high-value purchases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Luxury watches and jewellery with price points ranging from £51 to over £10,000 |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Mappin & Webb product offering
Product offeringCore offering
Mappin & Webb is a British luxury watch and jewellery retailer (trading since 1775) that sells premium Swiss watches from authorised brands including Rolex, OMEGA, Cartier, Breitling, TUDOR, and IWC Schaffhausen, alongside fine jewellery such as engagement and wedding rings, diamond pieces, lab-grown and traceable diamonds, and bespoke designs. Complementary services include watch servicing and repairs, certified pre-owned watches, the Mappin & Webb Care protection plan, and Virtual Boutique video consultations, all delivered through UK showrooms and an owned e-commerce platform.
Product overview
Mappin & Webb is a luxury watch and jewellery retailer operating as a single unified retail platform. The core offering centres on prestige watch brands (Rolex as an Official Retailer, Omega, Cartier, Breitling, Tudor, and 60+ other luxury brands) and fine jewellery (diamonds, gold, platinum pieces across rings, earrings, necklaces, and bracelets). Their own Mappin & Webb branded jewellery collection complements third-party brands. Key differentiated offerings include Rolex Certified Pre-Owned (authenticated pre-owned Rolex with guarantee), bespoke wedding ring and jewellery services, lab-grown and traceable diamond collections, and luxury care plans. Services include virtual boutique consultations, in-store appointments, watch servicing, and finance options via V12 Finance and PayPal Credit. The business operates exclusively as a UK-based e-commerce and showroom retailer with no international shipping.
Differentiator
Problem solved
Functional benefit
Products and services
- Rolex Watches Official Rolex retailer offering the complete Rolex collection including Oyster Perpetual, Submariner, GMT-Master II, Day-Date, Cosmograph Daytona, Datejust, Explorer, Sky-Dweller, Sea-Dweller, Yacht-Master, and other prestigious timepieces. Watches come with manufacturer warranty and authentication.
- OMEGA Watches Authorised OMEGA retailer offering premium Swiss watches across the Seamaster, Speedmaster, De Ville, Planet Ocean, and Constellation collections.
- Cartier Watches
- Breitling Watches
- TUDOR Watches
- IWC Schaffhausen Watches
- Rolex Certified Pre-Owned Watches
- Pre-Owned Luxury Watches
- Mappin & Webb Fine Jewellery Collection
- Engagement Rings
- Wedding Rings
- Lab-Grown Diamonds
- Traceable Diamonds
- Bespoke Jewellery Design
- Watch Servicing and Repairs
- Mappin & Webb Care Protection Plan
- Virtual Boutique Consultations
Quantifiable outcome
- Next day delivery available 7 days a week until 9pm
Companies that use Mappin & Webb
Customer profileSegments4 records
Ideal customer profiles3 records
Mappin & Webb technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Mappin & Webb partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- RolexcoreOfficial Rolex Retailer in the United Kingdom. Mappin & Webb is part of the worldwide network of Official Rolex Retailers, authorised to sell and maintain Rolex Watches. Also authorised to sell Rolex Certified Pre-Owned timepieces with two-year international guarantee.
- OMEGAcoreAuthorised OMEGA retailer offering the complete range of OMEGA watches including Seamaster, Speedmaster, De Ville, and Planet Ocean collections. OMEGA is a prestigious Swiss watch brand established in 1848.
- CartiercoreAuthorised Cartier retailer selling watches from collections including Tank, Santos de Cartier, Pasha de Cartier, Panthère de Cartier, and Ballon Bleu de Cartier. Cartier is a prestigious French luxury goods manufacturer established in 1847.
- IWC SchaffhausencoreAuthorised IWC Schaffhausen retailer. IWC is a Swiss luxury watch manufacturer known for aviation watches and engineering precision.
- BreitlingcoreAuthorised Breitling retailer selling the complete Breitling watch range including Chronomat, Superocean, Navitimer, and Avenger collections. Breitling is known for aviation and dive watches since 1884.
- TUDORcoreAuthorised TUDOR retailer offering watches from collections including Black Bay, Pelagos, and Royalty. TUDOR is a Swiss luxury watch brand founded in 1926.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Mappin & Webb competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Mappin & Webb social profiles
Digital presenceMappin & Webb compliance and trust
Trust signalCompliance1 record
Mappin & Webb financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mappin & Webb leadership team
Management profileNumber of profiles
Profiles1 record
Mappin & Webb funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mappin & Webb M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mappin & Webb
What does Mappin & Webb do?
Mappin & Webb is a British luxury watch and jewellery retailer (trading since 1775) that sells premium Swiss watches from authorised brands including Rolex, OMEGA, Cartier, Breitling, TUDOR, and IWC Schaffhausen, alongside fine jewellery such as engagement and wedding rings, diamond pieces, lab-grown and traceable diamonds, and bespoke designs. Complementary services include watch servicing and repairs, certified pre-owned watches, the Mappin & Webb Care protection plan, and Virtual Boutique video consultations, all delivered through UK showrooms and an owned e-commerce platform.
Is Mappin & Webb a public or private company?
Mappin & Webb is a public company. It is classified as public and is currently operating.
When was Mappin & Webb founded?
Mappin & Webb was founded in 1775. It employs 51 to 100 people.
Where is Mappin & Webb based?
Mappin & Webb is headquartered in Leicester, United Kingdom, in the Europe region.
How does Mappin & Webb make money?
Five revenue lines are on record. Luxury Watch Sales are the primary driver. The others are fine Jewellery Sales, watch Services and Repairs, bespoke and Custom Jewellery and finance and Payment Plans.
Does Mappin & Webb have an API?
No public API is recorded for Mappin & Webb.
What industry is Mappin & Webb in?
Mappin & Webb's product category is Luxury Watch and Jewellery Retail. Its primary akta.pro industry code is CRAKAGAD, Watch & Timepiece Retail, with a secondary code of CRAKAKAB, Pre-owned Watch Dealers & Exchanges. Its NAICS code is 458310 and its SIC code is 5944.