NHN Group

Name

NHN Group

Legal name

NHN Group

Website

https://nhngroup.com.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Professional Security Services

NAICS

Security Guards and Patrol Services (561612), Investigation and Security Services (5616), Janitorial Services (561720), Security Systems Services (56162)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro industry

PRIMARYIMAIADAB

Industrial & Manufacturing Facility Cleaning

Industrials, Manufacturing & Construction/Industrial Services & Facility Operations/Cleaning, Janitorial & Sanitation Services

SECONDARYIMAIADAC

Healthcare & Medical Facility Cleaning (Terminal/OR/Isolation)

Industrials, Manufacturing & Construction/Industrial Services & Facility Operations/Cleaning, Janitorial & Sanitation Services

SECONDARYEDAEAAAL

Specialty Cleaning (Deep Cleaning, Floor Care, Disinfection, Post-Construction)

Education/Education Facilities & Support Services/School & Campus Facilities Management (Janitorial, Landscaping, Maintenance)

SECONDARYHSAEABAH

Deep Sanitization & Disinfection Cleaning

Home & Personal Services/Home Cleaning & Housekeeping/Deep Cleaning

Keywords

• Security personnel
• Commercial cleaning
• Investigation services
• Maritime port security
• Skip tracing

Headquarters

HQ city

Charlestown

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Security Services: Provides tailored security personnel and management services including static guarding, mobile patrols, crowd control, event security, corporate security, critical infrastructure security, port security, construction security, building security, hospital security, and campus security. Revenue generated through long-term contractual arrangements with enterprise and government clients, awarded via tender processes and direct engagement.
2. Commercial and Residential Cleaning Services: Professional cleaning services spanning commercial strata, offices, workshops, industrial sites, residential strata, hospitality, medical facilities, schools, and end-of-lease cleaning. Delivered under ongoing contract arrangements with large corporate and strata clients.
3. Investigations Services: Licensed investigative services including factual investigations (workers compensation), surveillance, and skip tracing/missing persons. Services are provided to insurers, law firms, corporates, government, and individuals on a case-by-case and contracted basis.
4. Skip Tracing Services: Covert missing persons location services drawing from phone, property, credit and public records. Pricing ranges from $500 to $2,000 per case depending on challenges and scope, with an aim to provide an address within 7–14 days.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels9 records

Core offering

NHN Group provides contracted professional security, cleaning and investigation services to large businesses, government and critical infrastructure operators across the Hunter region of NSW. Security offerings include static guarding, mobile patrols, crowd control, corporate security, critical infrastructure and port security. Cleaning offerings cover commercial strata, offices, workshops, industrial sites, residential strata, hospitality, medical, school and end-of-lease cleaning. Investigation offerings cover factual investigations (workers compensation and related), surveillance and skip tracing for missing persons, leveraging licensed investigators and AI-augmented tools.

Product overview

NHN Group is a professional services provider offering three core service lines: Security Services, Cleaning Services, and Investigation Services. Their Security Services provide tailored security personnel and management for property protection, crowd control, corporate security, and specialized coverage for critical infrastructure, industrial sites, commercial buildings, retail, ports, construction, hospitals, and campuses. Cleaning Services span commercial strata, offices/workshops, industrial sites, residential strata, end-of-lease, hospitality, medical facilities, and schools. Investigation Services include factual investigations (workers compensation, document examination), surveillance investigations, and skip tracing for missing persons. The company also offers a Security Readiness Framework whitepaper as a thought leadership product. NHN Group differentiates through technology integration including AI-powered surveillance and facial recognition access control.

Differentiator

Problem solved

Functional benefit

Products and services

• Security Services Professional security personnel and management services for property and site protection, crowd control, corporate security, critical infrastructure, industrial sites, commercial buildings, retail, ports, construction sites, hospitals and campuses.
• Cleaning Services Professional commercial cleaning services for offices, workshops, mixed-use spaces, industrial sites, strata properties (residential and commercial), hospitality venues, medical facilities, schools and end-of-lease cleaning.
• Investigation Services Licensed investigative services including factual investigations for workers compensation, surveillance investigations, and skip tracing for missing persons, serving legal, insurance, corporate and government matters.
• Port Security Maritime security services for ports including static guarding, mobile patrols, access control and surge response, with MSIC-accredited Maritime Security Guards deployed under the Port of Newcastle multi-year contract.
• Critical Infrastructure Security Specialised security services for critical infrastructure operators including ports, utilities and essential service facilities, integrating AI-powered surveillance, facial recognition access control and real-time incident reporting.
• Hospital Security Security services tailored for hospital and healthcare facility environments, supporting clinical operations under contracts such as those held with NSW Health and Ramsay Health.
• Industrial Site Cleaning Specialised industrial cleaning solutions for large manufacturing and warehousing businesses, including heavy equipment, high-level, confined space, warehouse, manufacturing and food processing facility cleaning.
• Medical Facility Cleaning Services Professional medical centre and hospital cleaning services meeting stringent healthcare hygiene standards, including medical equipment sterilisation, operating theatre cleaning, patient room sanitisation and biological waste disposal, delivered under contract with healthcare operators such as Ramsay Health.
• Factual Investigations Objective factual investigations relating to workers compensation matters, document examination, historic sexual assault cases, dust disease matters and crime scene reconstruction, supporting insurers, law firms and government clients.
• Surveillance Investigations Discreet surveillance investigations using high zoom digital video cameras and covert body cams for workers compensation, insurance claims, fraud matters and trademark infringement.
• Skip Tracing – Missing Persons Missing persons investigation services using digital and in-person investigations across phone, property, credit and public records for legal, pharmaceutical, insurance and corporate clients, priced at $500–$2,000 per case with an aim to provide an address within 7–14 days.

Quantifiable outcome

• Over 20 permanent staff plus scalable MSG surge pool deployed under Port of Newcastle contract
• +3 more outcomes

Named customers16 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature9 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• Port of NewcastleflagshipStrategic or Co-development Partner · 1 July 2025NHN Group was awarded a major multi-year full-service security contract with the Port of Newcastle following a competitive tender. The contract encompasses static guarding, mobile patrols, access control, surge response, and security coordination across the port's critical infrastructure. More than 20 permanent staff are supported by a scalable pool of trained casual and surge-ready Maritime Security Guards. This is the first ongoing, full-service security engagement between the two organisations, and a significant milestone in NHN's evolution. Technologies including facial recognition access control and real-time incident reporting are deployed.
• HammersleycoreStrategic or Co-development PartnerNHN Group partnered with Hammersley, an Australian-owned and manufactured chemical provider based in Kooragang, NSW, to introduce a new range of environmentally friendly cleaning products across their sites. Both NHN Group and Hammersley are members of HunterNet. The collaboration demonstrates the value of choosing locally made solutions that are safe, sustainable, and tough enough for demanding environments including heavy industry and healthcare. Products were selected following review of safety data sheets, performance comparisons, and small-scale site trials.
• HunterNetcoreOthersNHN Group is a member of HunterNet, a regional industry network in the Hunter region of NSW. Both NHN Group and Hammersley are HunterNet members, with this collaboration cited as an example of HunterNet members working together for the region. HunterNet membership enables networking, supplier partnerships, and regional business development.
• Port Waratah Coal Services (PWCS)coreStrategic or Co-development PartnerNHN Group supports Port Waratah Coal Services (PWCS) with maritime security expertise tailored to the region's needs. Personnel hold MSIC accreditation and MSG protocol training. NHN received PWCS's Excellence in Service Delivery award, reflecting dedication to exceptional security services aligned with the operational needs of critical infrastructure. This is a long-term, trusted partnership.
• Ramsay HealthcoreChannel Partner/ Reseller/ DistributorNHN Group is contracted by Ramsay Health for cleaning medical and hospital facilities under contract. Services must meet Ramsay Health's strict sustainability requirements. The partnership demonstrates NHN's ability to meet the stringent standards of major healthcare operators and maintain compliance in high-risk medical environments.
• Hardman Risk ManagementcoreStrategic or Co-development PartnerNHN Group partners with Hardman Risk Management for workers' compensation support including policy premium and claims management. NHN leverages Hardman's internal procedures and expertise to ensure top-notch workers' compensation support. Hardman Risk Management can be contacted at (02) 4904 2000.
• iCarecoreChannel Partner/ Reseller/ DistributorNHN Group's Investigations Department is one of iCare's approved investigation service providers for workers' compensation claims in NSW. This approval enables NHN to receive referrals and conduct investigations on behalf of iCare, a major workers' compensation insurer in NSW.
• Ronald McDonald House Charities Northern RegionsminorOthersNHN Group supports Ronald McDonald House Charities Northern Regions as part of its community giving-back program. This is a community support initiative reflecting the company's commitment to social responsibility.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/nhngroupnewcastle
• LinkedInlinkedin.com/company/nhngroup
• Instagraminstagram.com/tieroneindustries

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NHN Group