STARTTS
- Company typePrivate
- Founded1988
- HeadquartersFairfield, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
STARTTS firmographics
Firmographics- Name
- STARTTS
- Legal name
- NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors
- Website
- https://startts.org.au
- Company type
- Private
- Founded year
- 1988
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
STARTTS industry classification
Industry- Product category
- Refugee Mental Health Services
- NAICS
- Individual and Family Services (6241), Social Assistance (624), Other Individual and Family Services (624190), Child and Youth Services (62411), Educational Support Services (611710)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Educational Services (8200)
- akta.pro primary industry
- Refugee & Immigrant Support Services (BPAGAEAI)
- akta.pro secondary industries
- Newcomer & Refugee Student Support Programs (EDAJAGAH), Trauma-Informed Care & Crisis Response (School-Based) (EDAKAMAF), Mental Health & Infant/Early Childhood Consultation (0–5) (EDACAFAO)
Keywords
Where STARTTS is headquartered
LocationHeadquarters
- HQ city
- Fairfield
- HQ country
- Australia
- HQ region
- Oceania
Offices11 records
Markets served
STARTTS business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Government Funding: STARTTS operates as a government-funded not-for-profit organization under the NSW Health system. The organization receives core operational funding from government sources to provide specialist torture and trauma treatment services.
- Donations: STARTTS accepts tax-deductible donations from the public to support and expand services for refugees and torture survivors. Donations are processed through GiveNow.com.au.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free Services for Eligible Clients |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels8 records
STARTTS product offering
Product offeringCore offering
STARTTS provides free, culturally relevant psychological treatment and rehabilitation services to refugees, asylum seekers, and torture survivors in New South Wales, Australia. The organization delivers trauma-informed care through individual counselling, neurofeedback, complementary therapies, group work, family programs, and youth services across 11 branch offices. STARTTS also runs a professional training division offering workshops and webinars for health and community workers on trauma-informed practice with refugee populations.
Product overview
STARTTS is a specialist not-for-profit organization that operates as a multi-service platform offering comprehensive support to refugees and torture survivors. The core service portfolio centers on psychological treatment and trauma recovery, delivered through individual counselling, neurofeedback therapy, complementary therapies, and group work programs. Supporting services include youth programs (Capoeira, Sporting Linx, Youth Camps), school-based support, family services (FICT), and specialized programs for LGBTQIA+ individuals, older refugees, and asylum seekers. The organization also maintains a training division offering workshops, webinars, and student placements for professionals, along with the Australian Neurofeedback Institute (ANFI) for specialized training. Digital offerings include the Baby Map video series, Refugee Transitions Magazine, and the Hints for Healing website. STARTTS functions as a unified service delivery organization rather than a technology product company, with services delivered through fixed branch offices across NSW and outreach locations.
Differentiator
Problem solved
Functional benefit
Products and services
- Counselling Individual psychological counselling services for refugees and torture survivors to address trauma, mental health concerns, and emotional wellbeing.
- Complementary Therapies Non-traditional therapeutic approaches including art therapy, yoga, and other holistic healing methods to support trauma recovery.
- Neurofeedback Brain training technology using neurofeedback to help clients regulate their nervous system and reduce PTSD and trauma symptoms.
- Group Work Therapeutic group sessions including English language classes to foster social connection and skill development among refugee communities.
- Families in Cultural Transition (FICT) Family-focused program helping refugee families navigate cultural adjustment, strengthen relationships, and build support networks.
- Children and Young People Services Specialized clinical and support services for refugee children and youth, including clinical services, school holiday programs, and youth ambassador initiatives.
- Schools Program Support services delivered in schools to help refugee students succeed educationally and socially, including school liaison and FICT programs.
- Youth Program After-hours youth services including camps, sporting activities, and recreational programs to build confidence and community connections.
- LGBTQIA+ Project Specialized support services for LGBTQIA+ individuals from refugee and asylum seeker backgrounds.
- Asylum Seekers Program Dedicated services for people seeking asylum, providing mental health and settlement support.
- Community Living Supports Refugees (CLSR) Community-based support services helping refugees establish stable lives and integrate into Australian society.
- Community Services Community development programs including Communities in Cultural Transition, Community Cultural Development, and Karen Community Garden Project.
- Witness to War and Violence Multilingual Hotline Telephone support service available in multiple languages for people who have witnessed war and violence.
- Training and Professional Development Comprehensive training calendar offering workshops on trauma-informed practice, vicarious trauma management, and specialized topics for professionals working with refugees.
- Webinars (Live and On-Demand) Free clinical master classes and webinars for mental health professionals covering topics such as neurofeedback, art therapy, domestic violence, and refugee trauma treatment.
- Student Placements Professional development and placement opportunities for students in psychology, social work, and related fields.
- Older Refugees Program Specialized support services addressing the unique needs of older refugees, including social connection and wellbeing.
Quantifiable outcome
- 105,436+ people assisted since establishment
- +2 more outcomes
Companies that use STARTTS
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles3 records
STARTTS technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
STARTTS partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and minor.
- NSW Department of Family and Community ServicescoreGovernment funding partner for Sporting Linx program, supporting refugee youth through sport-based interventions in high schools across NSW.
- Rotary Club of AlburyminorPartnership supporting community garden initiatives for Bhutanese elders facing social isolation, combining STARTTS trauma support with Rotary Club community development expertise.
- FASSTT (Forum of Australian Services for Survivors of Torture and Trauma)coreNational network of specialist services for torture and trauma survivors. STARTTS is a founding member collaborating on conferences, research, and best practice development.
- IRCT (International Rehabilitation Council for Torture Victims)coreGlobal federation of rehabilitation centers for torture victims. STARTTS participates in international knowledge sharing and standards development.
- AFL Multicultural ProgramminorProvides professional AFL coaches for Sporting Linx program supporting refugee youth development through sport.
- Western Sydney Wanderers Football ClubminorProfessional football club providing coaching expertise for Sporting Linx youth program supporting refugee integration through sport.
- Cricket NSWminorProvides professional cricket coaching for Sporting Linx program supporting refugee youth through sport-based activities.
- PCYC AlburyminorPartnership supporting community garden initiative at PCYC Albury for Bhutanese elders, combining community space with STARTTS trauma-informed support.
- UNSW (University of New South Wales)coreMultiple collaborative research projects including Refugee Neuroimaging Study, MultiCASI Validation Study, and EmbodiMap-VR virtual reality research collaboration with UNSW fEEL Lab.
- University of SydneycoreCollaborative research on neurofeedback treatment outcomes for refugees with PTSD and quantitative EEG studies.
- Western Sydney UniversityminorLongitudinal study examining somatic symptoms among Temporary Visa holders and the relationship between pain and trauma.
- University of Technology SydneyminorRandomized control trial comparing Cognitive Behaviour Therapy, Acupuncture and combination therapies for PTSD and depression symptoms.
- Wollongong UniversityminorCollaborative study - The Trauma Refugee Intervention Project (TRIP) - between STARTTS and Wollongong University's Faculty of Science, Medicine and Health.
- Phoenix Australia Centre for Posttraumatic Mental HealthcoreCollaborative longitudinal study examining psychological and social trajectories of refugees and asylum seekers receiving specialist torture and trauma support.
- Victorian Foundation for Survivors of TorturecorePartner in The Refugee Trajectory Study examining outcomes for refugees receiving specialist torture and trauma support services in Australia.
- Refugee Health Service (NSW)corePartnership on refugee mental health initiatives, health access programs, and collaborative care for refugees experiencing trauma.
- Blacktown Women's and Girls Health CentreminorPartnership on wellbeing and empowerment programs supporting students from refugee backgrounds through specialized health services.
Scale indicators6 records
Recent moves5 records
Expansion highlights4 records
STARTTS competitors and assessment
Company assessmentBroad incumbents
- International Rehabilitation Council for Torture Victims (IRCT): Global federation of more than 150 rehabilitation centres for torture victims, of which STARTTS is a member. Comparable as the international standards-setting body governing STARTTS's clinical practice, training accreditation and advocacy positioning in the global torture-rehabilitation field.
- Refuge (UK): Large UK charity supporting women and children fleeing domestic violence and other forms of abuse, including refugee populations. Comparable to STARTTS in trauma-specialist counselling, advocacy and integration support for vulnerable populations with CALD-specific needs.
- Forum of Australian Services for Survivors of Torture and Trauma (FASSTT): National peak body of which STARTTS is a founding member, coordinating Australia's specialist torture and trauma services. Comparable as a standards-setting and advocacy umbrella that competes for and channels federal program funding to member agencies including STARTTS.
- Phoenix Australia - Centre for Posttraumatic Mental Health: Australia's national centre of excellence in posttraumatic mental health, producing guidelines and conducting research across trauma populations including refugees. Comparable to STARTTS as a research and policy partner in refugee PTSD treatment, with overlapping expertise in trauma-informed practice.
- Multicultural Mental Health Australia (MMHA): National program supporting culturally and linguistically diverse communities' mental health, funded by the Australian Government. Comparable to STARTTS in CALD-focused mental health service delivery, training, and resource development for refugee populations across Australia.
Direct peers
- Victorian Foundation for Survivors of Torture (Foundation House): Victoria's designated specialist torture and trauma treatment service for people of refugee backgrounds. Most directly comparable to STARTTS as a state-affiliated specialist offering counselling, advocacy, research and community development under government contract; operates as the Victorian counterpart in the FASSTT national network alongside STARTTS.
- Settlement Services International (SSI): Large NSW-based refugee and humanitarian settlement agency delivering multilingual community services, youth programs and capacity building for people from refugee backgrounds. Comparable to STARTTS in serving the NSW refugee population with overlapping community-development and family-support programs.
- Refugee Health Service (NSW): NSW Health-funded clinic and outreach service providing medical and mental health care for newly arrived refugees. Directly comparable as a STARTTS partner agency delivering co-located refugee health services to the same target population in southwestern Sydney.
- The Center for Victims of Torture (CVT): US-based international nonprofit providing torture rehabilitation services, training, and advocacy globally. Comparable to STARTTS in mission, clinical modalities, and training programs for torture survivors, and a peer through shared IRCT international network membership.
- Helen Bamber Foundation (HBF): UK-based human rights charity providing specialist therapeutic care, medical consultation, and protection services for survivors of trafficking and torture. Directly comparable to STARTTS in clinical model, refugee/human-rights focus, and integration of research and training with direct service.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
STARTTS social profiles
Digital presenceSTARTTS financial estimates
Financial estimateRevenue estimate
Valuation estimate
STARTTS leadership team
Management profileNumber of profiles
Profiles2 records
STARTTS funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
STARTTS M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about STARTTS
What does STARTTS do?
STARTTS provides free, culturally relevant psychological treatment and rehabilitation services to refugees, asylum seekers, and torture survivors in New South Wales, Australia. The organization delivers trauma-informed care through individual counselling, neurofeedback, complementary therapies, group work, family programs, and youth services across 11 branch offices. STARTTS also runs a professional training division offering workshops and webinars for health and community workers on trauma-informed practice with refugee populations.
Is STARTTS a public or private company?
STARTTS is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was STARTTS founded?
STARTTS was founded in 1988. It employs 251 to 500 people.
Where is STARTTS based?
STARTTS is headquartered in Fairfield, Australia, in the Oceania region.
How does STARTTS make money?
Two revenue lines are on record. Government Funding is the primary driver. The others are donations.
Who are STARTTS's main competitors?
Broad incumbents on record are International Rehabilitation Council for Torture Victims (IRCT), Refuge (UK), Forum of Australian Services for Survivors of Torture and Trauma (FASSTT), Phoenix Australia - Centre for Posttraumatic Mental Health and Multicultural Mental Health Australia (MMHA). Direct peers are Victorian Foundation for Survivors of Torture (Foundation House), Settlement Services International (SSI), Refugee Health Service (NSW), The Center for Victims of Torture (CVT) and Helen Bamber Foundation (HBF).
Does STARTTS have an API?
No public API is recorded for STARTTS.
What industry is STARTTS in?
STARTTS's product category is Refugee Mental Health Services. Its primary akta.pro industry code is BPAGAEAI, Refugee & Immigrant Support Services, with a secondary code of EDAJAGAH, Newcomer & Refugee Student Support Programs. Its NAICS code is 6241 and its SIC code is 8300.