STARTTS

Name

STARTTS

Legal name

NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors

Website

https://startts.org.au

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Refugee Mental Health Services

NAICS

Individual and Family Services (6241), Social Assistance (624), Other Individual and Family Services (624190), Child and Youth Services (62411), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Educational Services (8200)

akta.pro industry

PRIMARYBPAGAEAI

Refugee & Immigrant Support Services

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYEDAJAGAH

Newcomer & Refugee Student Support Programs

Education/K–12 / Primary & Secondary Education/K–12 Special Programs (Gifted, ESL/ELL, Remedial, RTI/MTSS)

SECONDARYEDAKAMAF

Trauma-Informed Care & Crisis Response (School-Based)

Education/Special Education & Learning Support Services/Social-Emotional Learning (SEL) & Mental Health Supports (School-Based)

SECONDARYEDACAFAO

Mental Health & Infant/Early Childhood Consultation (0–5)

Education/Early Childhood Education/Early Intervention & Developmental Services (0–5)

Keywords

• Refugee trauma treatment
• Psychological counselling services
• Torture survivor rehabilitation
• Community mental health
• Professional trauma training

Headquarters

HQ city

Fairfield

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Government Funding: STARTTS operates as a government-funded not-for-profit organization under the NSW Health system. The organization receives core operational funding from government sources to provide specialist torture and trauma treatment services.
2. Donations: STARTTS accepts tax-deductible donations from the public to support and expand services for refugees and torture survivors. Donations are processed through GiveNow.com.au.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

STARTTS provides free, culturally relevant psychological treatment and rehabilitation services to refugees, asylum seekers, and torture survivors in New South Wales, Australia. The organization delivers trauma-informed care through individual counselling, neurofeedback, complementary therapies, group work, family programs, and youth services across 11 branch offices. STARTTS also runs a professional training division offering workshops and webinars for health and community workers on trauma-informed practice with refugee populations.

Product overview

STARTTS is a specialist not-for-profit organization that operates as a multi-service platform offering comprehensive support to refugees and torture survivors. The core service portfolio centers on psychological treatment and trauma recovery, delivered through individual counselling, neurofeedback therapy, complementary therapies, and group work programs. Supporting services include youth programs (Capoeira, Sporting Linx, Youth Camps), school-based support, family services (FICT), and specialized programs for LGBTQIA+ individuals, older refugees, and asylum seekers. The organization also maintains a training division offering workshops, webinars, and student placements for professionals, along with the Australian Neurofeedback Institute (ANFI) for specialized training. Digital offerings include the Baby Map video series, Refugee Transitions Magazine, and the Hints for Healing website. STARTTS functions as a unified service delivery organization rather than a technology product company, with services delivered through fixed branch offices across NSW and outreach locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Counselling Individual psychological counselling services for refugees and torture survivors to address trauma, mental health concerns, and emotional wellbeing.
• Complementary Therapies Non-traditional therapeutic approaches including art therapy, yoga, and other holistic healing methods to support trauma recovery.
• Neurofeedback Brain training technology using neurofeedback to help clients regulate their nervous system and reduce PTSD and trauma symptoms.
• Group Work Therapeutic group sessions including English language classes to foster social connection and skill development among refugee communities.
• Families in Cultural Transition (FICT) Family-focused program helping refugee families navigate cultural adjustment, strengthen relationships, and build support networks.
• Children and Young People Services Specialized clinical and support services for refugee children and youth, including clinical services, school holiday programs, and youth ambassador initiatives.
• Schools Program Support services delivered in schools to help refugee students succeed educationally and socially, including school liaison and FICT programs.
• Youth Program After-hours youth services including camps, sporting activities, and recreational programs to build confidence and community connections.
• LGBTQIA+ Project Specialized support services for LGBTQIA+ individuals from refugee and asylum seeker backgrounds.
• Asylum Seekers Program Dedicated services for people seeking asylum, providing mental health and settlement support.
• Community Living Supports Refugees (CLSR) Community-based support services helping refugees establish stable lives and integrate into Australian society.
• Community Services Community development programs including Communities in Cultural Transition, Community Cultural Development, and Karen Community Garden Project.
• Witness to War and Violence Multilingual Hotline Telephone support service available in multiple languages for people who have witnessed war and violence.
• Training and Professional Development Comprehensive training calendar offering workshops on trauma-informed practice, vicarious trauma management, and specialized topics for professionals working with refugees.
• Webinars (Live and On-Demand) Free clinical master classes and webinars for mental health professionals covering topics such as neurofeedback, art therapy, domestic violence, and refugee trauma treatment.
• Student Placements Professional development and placement opportunities for students in psychology, social work, and related fields.
• Older Refugees Program Specialized support services addressing the unique needs of older refugees, including social connection and wellbeing.

Quantifiable outcome

• 105,436+ people assisted since establishment
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

17 partnerships are on record, tiered core and minor.

• NSW Department of Family and Community ServicescoreStrategic or Co-development Partner · 1 January 2012Government funding partner for Sporting Linx program, supporting refugee youth through sport-based interventions in high schools across NSW.
• Rotary Club of AlburyminorStrategic or Co-development PartnerPartnership supporting community garden initiatives for Bhutanese elders facing social isolation, combining STARTTS trauma support with Rotary Club community development expertise.
• FASSTT (Forum of Australian Services for Survivors of Torture and Trauma)coreStrategic or Co-development PartnerNational network of specialist services for torture and trauma survivors. STARTTS is a founding member collaborating on conferences, research, and best practice development.
• IRCT (International Rehabilitation Council for Torture Victims)coreStrategic or Co-development PartnerGlobal federation of rehabilitation centers for torture victims. STARTTS participates in international knowledge sharing and standards development.
• AFL Multicultural ProgramminorChannel Partner/ Reseller/ DistributorProvides professional AFL coaches for Sporting Linx program supporting refugee youth development through sport.
• Western Sydney Wanderers Football ClubminorChannel Partner/ Reseller/ DistributorProfessional football club providing coaching expertise for Sporting Linx youth program supporting refugee integration through sport.
• Cricket NSWminorChannel Partner/ Reseller/ DistributorProvides professional cricket coaching for Sporting Linx program supporting refugee youth through sport-based activities.
• PCYC AlburyminorStrategic or Co-development PartnerPartnership supporting community garden initiative at PCYC Albury for Bhutanese elders, combining community space with STARTTS trauma-informed support.
• UNSW (University of New South Wales)coreStrategic or Co-development PartnerMultiple collaborative research projects including Refugee Neuroimaging Study, MultiCASI Validation Study, and EmbodiMap-VR virtual reality research collaboration with UNSW fEEL Lab.
• University of SydneycoreStrategic or Co-development PartnerCollaborative research on neurofeedback treatment outcomes for refugees with PTSD and quantitative EEG studies.
• Western Sydney UniversityminorStrategic or Co-development PartnerLongitudinal study examining somatic symptoms among Temporary Visa holders and the relationship between pain and trauma.
• University of Technology SydneyminorStrategic or Co-development PartnerRandomized control trial comparing Cognitive Behaviour Therapy, Acupuncture and combination therapies for PTSD and depression symptoms.
• Wollongong UniversityminorStrategic or Co-development PartnerCollaborative study - The Trauma Refugee Intervention Project (TRIP) - between STARTTS and Wollongong University's Faculty of Science, Medicine and Health.
• Phoenix Australia Centre for Posttraumatic Mental HealthcoreStrategic or Co-development PartnerCollaborative longitudinal study examining psychological and social trajectories of refugees and asylum seekers receiving specialist torture and trauma support.
• Victorian Foundation for Survivors of TorturecoreStrategic or Co-development PartnerPartner in The Refugee Trajectory Study examining outcomes for refugees receiving specialist torture and trauma support services in Australia.
• Refugee Health Service (NSW)coreStrategic or Co-development PartnerPartnership on refugee mental health initiatives, health access programs, and collaborative care for refugees experiencing trauma.
• Blacktown Women's and Girls Health CentreminorStrategic or Co-development PartnerPartnership on wellbeing and empowerment programs supporting students from refugee backgrounds through specialized health services.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• International Rehabilitation Council for Torture Victims (IRCT): Global federation of more than 150 rehabilitation centres for torture victims, of which STARTTS is a member. Comparable as the international standards-setting body governing STARTTS's clinical practice, training accreditation and advocacy positioning in the global torture-rehabilitation field.
• Refuge (UK): Large UK charity supporting women and children fleeing domestic violence and other forms of abuse, including refugee populations. Comparable to STARTTS in trauma-specialist counselling, advocacy and integration support for vulnerable populations with CALD-specific needs.
• Forum of Australian Services for Survivors of Torture and Trauma (FASSTT): National peak body of which STARTTS is a founding member, coordinating Australia's specialist torture and trauma services. Comparable as a standards-setting and advocacy umbrella that competes for and channels federal program funding to member agencies including STARTTS.
• Phoenix Australia - Centre for Posttraumatic Mental Health: Australia's national centre of excellence in posttraumatic mental health, producing guidelines and conducting research across trauma populations including refugees. Comparable to STARTTS as a research and policy partner in refugee PTSD treatment, with overlapping expertise in trauma-informed practice.
• Multicultural Mental Health Australia (MMHA): National program supporting culturally and linguistically diverse communities' mental health, funded by the Australian Government. Comparable to STARTTS in CALD-focused mental health service delivery, training, and resource development for refugee populations across Australia.

Direct peers

• Victorian Foundation for Survivors of Torture (Foundation House): Victoria's designated specialist torture and trauma treatment service for people of refugee backgrounds. Most directly comparable to STARTTS as a state-affiliated specialist offering counselling, advocacy, research and community development under government contract; operates as the Victorian counterpart in the FASSTT national network alongside STARTTS.
• Settlement Services International (SSI): Large NSW-based refugee and humanitarian settlement agency delivering multilingual community services, youth programs and capacity building for people from refugee backgrounds. Comparable to STARTTS in serving the NSW refugee population with overlapping community-development and family-support programs.
• Refugee Health Service (NSW): NSW Health-funded clinic and outreach service providing medical and mental health care for newly arrived refugees. Directly comparable as a STARTTS partner agency delivering co-located refugee health services to the same target population in southwestern Sydney.
• The Center for Victims of Torture (CVT): US-based international nonprofit providing torture rehabilitation services, training, and advocacy globally. Comparable to STARTTS in mission, clinical modalities, and training programs for torture survivors, and a peer through shared IRCT international network membership.
• Helen Bamber Foundation (HBF): UK-based human rights charity providing specialist therapeutic care, medical consultation, and protection services for survivors of trafficking and torture. Directly comparable to STARTTS in clinical model, refugee/human-rights focus, and integration of research and training with direct service.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/STARTTSNSW
• YouTubeyoutube.com/channel/UCEy83RyHWG8pve9S1-ZhIGg
• Facebookfacebook.com/STARTTSNSW
• LinkedInlinkedin.com/company/startts
• Instagraminstagram.com/starttsnsw

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about STARTTS