What Justice Connect does

Justice Connect is an Australian non-profit legal service organisation, registered as a charity with the Australian Charities and Not-for-profits Commission (ABN 54 206 789 276) and accredited by Community Legal Centres Australia (CLCA). Founded in 1992 and headquartered in Melbourne with a secondary office in Sydney, the organisation delivers free legal assistance through five core programs: Homeless Law, Seniors Law, Self-representation Law, Connections, and Not-for-profit Law. It serves vulnerable individuals (people experiencing homelessness, older Australians aged 55+, self-representing litigants, disaster-affected individuals and LGBTQIA+ clients) and community organisations (charities, not-for-profits, social enterprises and Local Aboriginal Land Councils). It employs 101-250 staff and draws on a network of over 10,000 pro bono lawyers for capacity delivery.

Name

Justice Connect

Legal name

Justice Connect ABN 54 206 789 276

Website

https://justiceconnect.org.au

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

101–250 employees

Short description

Justice Connect is an Australian non-profit legal service organisation providing free legal help to vulnerable individuals and not-for-profit organisations across five programs: Homeless Law, Seniors Law, Self-representation Law, Connections, and Not-for-profit Law, leveraging a national network of 10,000+ pro bono lawyers.

Ownership category

akta.pro rank

Product category

Legal Aid Services

NAICS

Legal Services (5411), Offices of Lawyers (54111), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Legal Services (8111), Services-Social Services (8300)

akta.pro primary industry

Legal Aid & Client Advocacy Services (BPAGAEAM)

akta.pro secondary industry

Public Defense & Legal Aid Services (BPAIAFAC)

Keywords

• Legal aid services
• Community legal centre
• Pro bono legal assistance
• Free legal help
• Not-for-profit legal support

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Donations: Justice Connect accepts donations from individuals and organizations to support access to justice. Donations are tax-deductible as the organization is a registered charity.
2. Pro Bono Legal Services: Network of over 10,000 pro bono lawyers providing free legal assistance, representing significant in-kind value to the organization and its clients.
3. Government Funding: Justice Connect receives government grants and funding to operate various legal programs. The organization noted that in October 2022, the NSW Government stopped funding their work, and in November 2023 they had to cut off NSW advice services.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Justice Connect is an Australian non-profit legal service organisation that provides free legal advice and representation to vulnerable individuals and community organisations through five specialist programs (Homeless Law, Seniors Law, Self-representation Law, Connections, and Not-for-profit Law). The organisation leverages a network of over 10,000 pro bono lawyers and AI-powered digital intake tools to deliver legal help across housing, elder abuse, financial, employment, and disaster-related legal matters in Australia.

Product overview

Justice Connect is an Australian legal aid organisation offering a portfolio of distinct service programs and digital tools. The core consists of five specialist legal programs: Homeless Law, Seniors Law, Self-representation Law, Connections, and Not-for-profit Law. These programs are supported by a suite of web applications including the Online Intake Tool (for applications), Justice Connect Answers (Q&A platform), Homeless Law in Practice, Workers' Resource Hub, Pro Bono Portal, Firm Manager, Not-for-profit Law Resources, Getting Started Tool, Disaster Legal Support Resource Hub, Dear Landlord, Home of Your Own, and Get ePrepared. The organisation also provides self-help resources, webinars, and customised legal training as part of its service ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• Homeless Law: Legal service for people who are homeless or at risk of homelessness
• Seniors Law
• Self-representation Law
• Connections
• Not-for-profit Law
• Justice Connect Answers
• Pro Bono Portal
• Firm Manager

Products and services

• Homeless Law Provides ongoing legal support on areas of law to people who are homeless or at risk of homelessness in Victoria, focusing on tenancy, housing legal problems, credit, debt, guardianship and administration, fines and infringements linked to homelessness, and some criminal law.
• Seniors Law Provides free legal advice for older Australians (55 years or over) who cannot afford to pay for a lawyer, focusing on elder abuse, vulnerability, and legal issues associated with ageing. Delivered in partnership with health organisations.
• Self-representation Law Assists people representing themselves in courts, providing legal information and legal advice appointments for cases in the Federal Court, Federal Circuit and Family Court of Australia.
• Connections Responds to areas of rising legal need and matters in the public interest, generally in Victoria and New South Wales, covering financial legal problems, work and employment disputes, disaster-related legal issues, and LGBTQIA+ rights matters.
• Not-for-profit Law Provides free and affordable legal support to Australian charities, not-for-profits and social enterprises, including legal advice, self-help resources, webinars, and customised legal training on governance, compliance, funding, and operational legal matters.
• Justice Connect Answers A free online legal Q&A service where users can ask lawyers specific questions about their legal issues after completing eligibility checks.
• Online Intake Tool A smart intake platform for individuals and not-for-profits to apply for legal help, featuring AI-powered routing to match help-seekers with appropriate services including Homeless Law, Seniors Law, Self-representation Law, Connections, and Not-for-profit Law programs.
• Homeless Law in Practice Resource hub for sector workers supporting people experiencing homelessness, providing practice management resources and tools.
• Pro Bono Portal Free online portal for law firms to manage pro bono matters, connect with Justice Connect, and log pro bono volunteer hours.
• Firm Manager Management tool for law firms participating in pro bono work, supporting coordination and case management.
• Not-for-profit Law Resources Self-help resources including fact sheets, guides, and tools for not-for-profit organisations on legal matters.
• Getting Started Tool Interactive tool to help not-for-profit groups make key legal decisions about starting an organisation.
• Disaster Legal Support Resource Hub Resource hub providing legal support information for individuals and small businesses affected by natural disasters including floods, bushfires, and cyclones.
• Workers' Resource Hub Resource hub for workers on employment-related legal issues including workplace rights and disputes.

Named customers6 records

Segments5 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Pro Bono Lawyers NetworkcoreChannel Partner/ Reseller/ DistributorJustice Connect has a network of over 10,000 pro bono lawyers committed to increasing access to justice. These lawyers provide free legal assistance across various programs including Homeless Law, Seniors Law, Self-representation Law, Connections, and Not-for-profit Law.
• Partner Health OrganisationscoreStrategic or Co-development PartnerJustice Connect delivers the Seniors Law Service through partner health organisations, providing assistance in healthcare settings where clients are receiving health treatment.
• Not-for-profit Law PartnerscoreStrategic or Co-development PartnerJustice Connect collaborates with member firms that provide pro bono legal assistance and resources for not-for-profit organisations.
• State-based Homelessness Legal ServicesminorOthersJustice Connect refers clients to other state-based services including Homeless Persons' Legal Service (PIAC NSW), LawRight (Queensland), Street Law Centre (WA), Street Law (ACT), and Tenant's Advice Service Darwin.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Emerging players

• Good Shepherd Australia New Zealand: Community organization providing financial counselling, microfinance, and legal support services for women and families experiencing disadvantage. Comparable to Justice Connect's not-for-profit and financial problems services, with overlapping target populations in the social services space.

Broad incumbents

• Legal Aid NSW: Statutory legal aid body in New South Wales delivering free legal services in priority areas. Comparable to Justice Connect given overlap in target populations (homeless, seniors, self-representing litigants) and free-service model, though much larger and government-mandated.
• Victoria Legal Aid: Victoria's primary state-funded legal aid commission providing free legal services across criminal, family, and civil law. Directly comparable to Justice Connect as a major provider of free legal help in Victoria, though funded primarily by government rather than philanthropy and pro bono.

Direct peers

• LawRight (Queensland): Queensland's community legal centre coordinating pro bono legal services for vulnerable people. Directly comparable to Justice Connect in model (pro bono network, free services, multi-program structure) and serves as a referral partner in QLD.
• Public Interest Advocacy Centre (PIAC): NSW-based independent non-profit legal and policy centre that provides legal help and runs public interest litigation. Directly comparable as a referral partner for Justice Connect (Homeless Persons' Legal Service) and as a peer organization offering free legal services and policy advocacy in the same space.
• Salvos Legal: Salvation Army-affiliated social enterprise law firm providing affordable legal services to disadvantaged Australians. Comparable to Justice Connect in mission (access to justice for vulnerable people) and use of a hub-and-spoke service model with multiple practice areas.
• Aboriginal Legal Service (ALS): Specialist Aboriginal community-controlled legal service providing culturally safe legal aid. Comparable to Justice Connect's Local Aboriginal Land Councils program and senior segment work, with overlapping target populations and free-service model.
• Tenants' Union of Victoria: Specialist community legal centre focused on tenancy law, advice, and policy reform. Directly comparable to Justice Connect's Homeless Law and Dear Landlord programs addressing renters and people facing housing instability.

Regional players

• Justice Connect (UK) - LawWorks / Advocate: UK-based charities supporting pro bono legal help (LawWorks) and free legal advice (Advocate). Comparable in mission, pro bono network model, and free-service delivery to Justice Connect, though operating in the UK rather than Australia.

Others

• Community Legal Centres Australia (CLCA): Peak body for community legal centres in Australia and the accreditor of Justice Connect. Comparable as a sector coordinator and policy advocate, though not a direct service-delivery peer; relevant for benchmarking Justice Connect's accreditation and standards.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/JusticeConnect
• LinkedInau.linkedin.com/company/justiceconnect
• Instagraminstagram.com/justiceconnect
• Xx.com/Justice_Connect

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Justice Connect