New Directions Youth and Family Services

What New Directions Youth and Family Services does

New Directions Youth and Family Services is a 501(c)(3) nonprofit social services organization headquartered in Western New York that delivers a comprehensive continuum of care for children and families experiencing emotional, behavioral, educational, and social challenges. The organization operates two certified residential campuses — Wyndham Lawn (70 acres) and Randolph (100 acres) — providing QRTP-certified residential treatment, on-site K-12 special education through Henrietta G. Lewis Campus School and Wayne A. Secord Therapeutic Preschool, and specialty therapeutic programs including a CHA-certified Equestrian Program and an AEE-certified Adventure Recreation Program. Its service portfolio spans more than 20 programs covering foster care, kinship care, adoption, juvenile justice (STSJP, Raise the Age, TIP Model), community-based treatment (BSFT, High Fidelity Wraparound, Home Based Crisis Intervention), Children's Health Home Care Management, CFTSS, and Family Peer Support Services, delivered across eight Western New York counties from offices in Amherst, Lockport, Niagara Falls, Randolph, Salamanca, and Falconer.

The organization's business model is government-contract driven and free-to-family. Primary revenue streams are county DSS contracts (Erie, Niagara, Allegany, Cattaraugus, Chautauqua, Genesee, Orleans, Wyoming), NYS Office of Mental Health funding, NYS Office of Children and Family Services licensing, and Medicaid reimbursement for health home care management and clinical services. The organization holds Article 29-I VFCA Health Facility licensure, QRTP certification, Council on Accreditation, and Family First Prevention Services Act compliance — regulatory clearances that position it for federal Title IV-E reimbursement. A secondary revenue stream comes from individual and corporate donations, supported by the annual Ed Krieger Memorial Golf Tournament and Give 716 Day participation. The organization merged with Gateway-Longview in March 2026 to form New View Alliance, a $69 million combined-revenue parent entity providing shared administrative services (Finance, HR, IT, Corporate Integrity, DEI, Development) across both legacy agencies.

Underlying technology is operational rather than product-oriented. The stack includes NetSmart myHealthPointe for patient portal access, Paylocity for HR and recruiting, Cloudinary for media management, and TapClicks for marketing analytics. The organization does not disclose AI/ML capabilities or proprietary technology products. Leadership includes Sarah Taylor as President of New Directions (promoted internally from Wraparound Care Coordinator since 2004) and Carolyne DeFranco as CEO of New View Alliance following James W. Coder's retirement. The organization employs 251-500 staff and serves more than 2,500 children and families annually, with a heritage dating back to 1871 through predecessor institutions Wyndham Lawn Home for Children and Randolph Children's Home.

Name

New Directions Youth and Family Services

Legal name

New Directions Youth and Family Services, Inc.

Website

https://fosteringgood.org

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

New Directions Youth and Family Services is a Western New York nonprofit providing residential treatment, foster care, mental health, juvenile justice, and educational services to over 2,500 children and families annually across 8 counties, funded primarily through county DSS contracts, NYS Office of Mental Health, and Medicaid.

Ownership category

akta.pro rank

Product category

Youth and Family Services

NAICS

Child and Youth Services (62411), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Educational Services (8200)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL), Home Visiting & Parent Coaching Programs (EDACALAC), Family Advocacy, Parent Training & Support Services (EDAJAKAK)

Keywords

• Foster care services
• Residential treatment
• Youth mental health
• Family counseling
• Community-based services

Headquarters

HQ city

Amherst

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Contracts and Medicaid: Primary revenue from government-funded social services including contracts with county Departments of Social Services (Niagara, Erie, Allegany, Cattaraugus, Chautauqua), NYS Office of Mental Health, and Medicaid reimbursement for health home care management and treatment services.
2. Donations and Charitable Contributions: Individual and corporate donations support under-funded programs, facility maintenance, therapeutic experiences, and recreational activities for youth. The organization hosts annual fundraising events including the Ed Krieger Memorial Golf Tournament.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

New Directions Youth and Family Services is a 501(c)3 nonprofit organization that delivers a continuum of care for children and families experiencing emotional, educational, and social challenges across Western New York. Core offerings include residential treatment (QRTP-certified programs at Wyndham Lawn and Randolph campuses), foster care, kinship care and adoption, community-based mental health services (Children's Health Home Care Management, CFTSS, Family Peer Support), juvenile justice programs, K-12 special education, and therapeutic recreation including equestrian and adventure programs. Services are provided free to eligible families and funded through government contracts and Medicaid reimbursement.

Product overview

New Directions Youth and Family Services is a nonprofit organization providing a comprehensive continuum of care for children and families experiencing emotional, educational, and social challenges. The organization operates through multiple interconnected service modules including residential programs (Randolph QRTP, Wyndham Lawn QRTP, and Agency Operated Boarding Homes), community-based mental health services (Children's Health Home Care Management, CFTSS, Family Peer Support Services), foster care and adoption services, juvenile justice programs (STSJP, TIP Model, Raise the Age), educational services (Henrietta G. Lewis Campus School, Wayne A. Secord Therapeutic Preschool), and therapeutic recreation programs (Adventure Recreation and Equestrian Programs). The organization merged with Gateway-Longview to form New View Alliance, providing shared administrative support across both agencies while serving over 2,500 children and families annually across eight counties in Western New York.

Differentiator

Problem solved

Functional benefit

Products and services

• Children's Health Home Care Management Free care management service for Medicaid-eligible individuals ages 0-21 with physical and mental health conditions. Care managers work with children, families, and providers to create coordinated care plans addressing medical, counseling, and social service needs.
• Family Peer Support Services Support services provided by credentialed Family Peer Advocates with lived experience raising children with mental health challenges. Offers advocacy, education, and connection to community resources for parents and caregivers of youth ages 0-21.
• Children and Family Treatment and Support Services (CFTSS) Community-based mental health services with licensed therapists and counselors working with youth and families. Includes self-referral options and serves multiple counties in Western New York.
• Qualified Residential Treatment Programs (QRTP) Trauma-informed residential treatment programs on Wyndham Lawn (70 acres) and Randolph (100 acres) campuses serving youth ages 6-20. Includes on-site educational services, adventure recreation, equestrian program, structured living environments with cottages, and licensed nursing and clinical staff.
• Agency Operated Boarding Homes (AOBH) Small group living homes in Westons Mills, Chautauqua House, and Broadway House providing independence-focused care with case management, counseling, educational support, and community engagement for youth ages 6-20.
• Foster Care, Kinship Care, and Adoption Foster family certification, kinship care support, and adoption services. Certified as Article 29-I Health Facility with the goal of family reunification or permanency through adoption, serving children from birth to age 21 across Western New York.
• Juvenile Justice Services (STSJP and Raise the Age) Juvenile justice services using the Transition to Independence Process (TIP) Model. Serves youth ages 7-18 through Erie County Juvenile Justice Team referrals and youth ages 16-23 through Probation referrals.
• Community-Based Treatment Intensive family-centered services in Allegany, Cattaraugus, Chautauqua, and Wyoming Counties. Includes mentoring, social work, Triple P Positive Parenting Program, Trauma Systems Therapy, and coached family visitation.
• High Fidelity Wraparound Program Care coordination services for families experiencing emotional, mental health, or behavioral challenges. Creates collaboration between families, youth, service providers, and community partners through a team-based approach.
• Children's Mental Health Programs (CMHP) Niagara County community-based programs including Community Crisis Intervention (CCI), Non-Medicaid Care Management, and Children's Mobile Crisis Outreach for youth and families.
• Home Based Crisis Intervention (HBCI)

Quantifiable outcome

• Serves 2,500+ children and families annually
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

Six partnerships are on record, tiered core.

• Gateway-Longview, Inc.coreStrategic or Co-development PartnerGateway-Longview merged with New Directions to form New View Alliance, a parent organization providing strategic planning, advocacy, and shared administrative support including Finance, HR, IT, Corporate Integrity, Performance Improvement, DEI, and Development for both agencies.
• New View AlliancecoreStrategic or Co-development PartnerNew View Alliance is the parent organization of New Directions and Gateway-Longview, providing shared administrative services and strategic planning for both organizations. Combined revenue of $69 million.
• Randolph Academy Union Free School DistrictcoreStrategic or Co-development PartnerEducational services at Randolph Residential Campus provided through partnership with Randolph Academy, enabling youth to receive tailored education leading to high school diploma while in residential care.
• NYS Office of Children and Family Services (OCFS)coreOthersRegulatory oversight and licensing through Article 29-I license with NYS Department of Health and OCFS. Organization operates as a Voluntary Foster Care Agency (VFCA) Health Facility under state certification.
• Niagara County Department of Mental HealthcoreOthersFunding and referral source for Children's Mental Health Programs including Community Crisis Intervention, Non-Medicaid Care Management, and Children's Mobile Crisis Outreach services.
• County Departments of Social ServicescoreOthersReferral partnerships with Erie, Niagara, Allegany, Cattaraugus, Chautauqua, Genesee, Orleans, and Wyoming County DSS for foster care, adoption, residential placement, and community-based services.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Berkshire Farm Center & Services for Youth: Upstate NY nonprofit serving children and families with residential, community-based, and prevention services through multiple campuses. Comparable continuum of care and reliance on NYS OCFS/DSS contracts mirrors New Directions' service model.
• LaSalle School: Albany-area NY nonprofit operating residential treatment and educational services for at-risk youth with similar QRTP-style program design, special education school, and Article 29/29-I alignment in NYS regulatory framework.
• Pressley Ridge: Pittsburgh-based nonprofit operating residential treatment, foster care, education, and community-based programs across multiple states. Comparable in continuum-of-care structure, evidence-based practice orientation, and youth/family support focus.
• Graham Windham: NYC-based nonprofit providing foster care, adoption, residential, early childhood, and community-based services. Direct NY geographic overlap, comparable Article 29-I VFCA licensure, and similar child welfare mission.
• KidsPeace: Pennsylvania-based nonprofit operating residential treatment, community programs, and educational services for at-risk youth. Mirrors New Directions' residential-plus-community continuum and reliance on government/Medicaid funding.
• Maryville Academy: Illinois-based nonprofit providing residential treatment, special education, and community-based services for children and adolescents. Comparable in residential continuum, on-campus school, and trauma-informed care model.
• Children's Home & Aid: Illinois-based nonprofit delivering foster care, adoption, residential, and community-based prevention services. Comparable in child welfare continuum and county/state contracting model, though serving a different geographic region.

Broad incumbents

• Hillside Family of Agencies: Large Rochester-based NY human services agency providing residential treatment, special education, and community programs across multiple counties. Overlaps geographically in Western NY with broader portfolio and significantly larger scale.
• Devereux Advanced Behavioral Health: National nonprofit operating one of the largest networks of residential treatment and behavioral health programs for youth and adults. Highly overlapping service categories, with FAR broader geographic scale and operating leverage.
• National Youth Advocate Program (NYAP): Multi-state nonprofit delivering foster care, residential, behavioral health, and community-based youth services. Comparable in service breadth and government contracting model, with significantly larger multi-state footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/NDYFSWNY
• YouTubeyoutube.com/channel/UCyTFOuOUM3QL2R5sodIxXdw
• Facebookfacebook.com/newdirectionsyouthandfamilyservices
• LinkedInlinkedin.com/company/new-directions-youth-&-family-services
• Instagraminstagram.com/ndyfswny

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Directions Youth and Family Services