Derticketservice.de

What Derticketservice.de does

Derticketservice.de (legal entity: DER TICKETSERVICE.DE GmbH & Co. KG) is a Cologne-based holding and ticketing service provider founded in 1986 to operate the electronic ticket database for the newly opened K\u00f6lner Philharmonie. Through three consumer-facing sub-brands \u2014 k\u00f6lnticket.de, bonnticket.de, and westticket.de \u2014 the company serves as the largest regional ticketing service provider in Germany, covering the Cologne, Bonn, and broader Rhineland-Westphalia (NRW) markets with a unified platform built on CTS Eventim\u2019s ticketing software. The company processes ticket sales for over 35,000 events per year across a customer base that spans small club promoters, theaters, museums, zoos, planetaria, opera houses, cultural festivals, major football clubs (1. FC K\u00f6ln, Bayer 04 Leverkusen), and large arenas such as the LANXESS arena and Telekom Dome Bonn. Service modules include INHOUSE-Service for fully managed venue ticketing, ticketdirect and MobileTicket for mobile-optimized last-minute sales, print@homePLUS (event admission bundled with a public transport ticket), a ContactCenter hotline, physical presale outlets (Vorverkaufsstellen), FanBonus loyalty program, and technical support.

Monetization centers on transaction-based revenue: the company charges organizers commissions and per-transaction fees on tickets sold through the three regional portals and channel partners (online, mobile, in-person presale outlets, telephone hotline), and adds professional services revenue through hardware/software provisioning, training, project management, and after-sales support. Since its 2021 acquisition by CTS Eventim AG \u2014 Europe\u2019s market leader in ticketing and live entertainment \u2014 Derticketservice.de operates as a wholly-owned subsidiary with access to CTS Eventim software, marketing technology, and corporate infrastructure. The go-to-market is hybrid: B2B direct sales to event organizers and venues (predominantly via long-tenured relationships and the INHOUSE-Service offering) combined with B2C direct-to-consumer sales through the regional brand websites, mobile apps, social media, and a partner-driven referral channel anchored in venue collaborations. Geographic scope is intentionally regional (NRW / Rheinland / Ruhr), and the holding complements commercial ticketing with a sustainability positioning via the GoGreen program (in effect since 2017) and First Climate partnership.

Name

Derticketservice.de

Legal name

DER TICKETSERVICE.DE GmbH & Co. KG

Website

https://derticketservice.de

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

Derticketservice.de is a Cologne-based holding company that operates three regional ticketing brands (k\u00f6lnticket, bonnticket, westticket) and provides end-to-end ticketing services to event organizers, venues, and consumers across Germany's North Rhine-Westphalia region, processing over 35,000 events annually.

Ownership category

akta.pro rank

Product category

Ticketing Services

NAICS

Convention and Trade Show Organizers (56192)

SIC

Services-Miscellaneous Amusement & Recreation (7990), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Primary Ticketing Platforms & Box Office Systems (MPAGAJAA)

akta.pro secondary industries

Ticketing Platforms & Primary Ticketing (MPAIAFAD), Event Discovery, Listings & Calendar Platforms (MPAGAJAL), Event Marketing, Ticketing & Registration Management (HSACAAAM)

Keywords

• Regional ticketing services
• Event ticketing platform
• Ticket sales services
• Venue ticketing solutions
• Entertainment ticketing

Headquarters

HQ city

Cologne

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Ticket sales and transaction fees: DERTICKETSERVICE.DE generates revenue through commission and transaction fees on ticket sales processed through its three regional portals (kölnticket, bonnticket, westticket). Event organizers pay for ticketing services including online booking, mobile sales, and contact center support.
2. Professional services and support: Additional revenue streams include technical support, hardware/software provision, training and workshops, and after-sales services for event organizers.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

DERTICKETSERVICE.DE operates regional ticketing platforms (kölnticket.de, bonnticket.de, westticket.de) for the North Rhine-Westphalia region, providing complete ticketing services — from event setup and marketing through online, mobile, and physical ticket sales to billing and after-sales support. The company serves both event organizers (with INHOUSE-Service and Veranstalterservice) and end consumers (via online portals, mobile apps, hotline, and presale outlets), processing over 35,000 events per year.

Product overview

DERTICKETSERVICE.DE is a regional ticketing platform operating as Germany's largest regional ticketing service provider. The company manages a unified platform with three distinct sub-brands (kölnticket.de, bonnticket.de, and westticket.de) serving the Cologne, Bonn, and broader Rhineland-Westphalia regions respectively. The core offering is supplemented by an INHOUSE-Service for comprehensive venue ticketing solutions. Key service modules include digital ticketing (ticketdirect, MobileTicket, print@homePLUS), customer support (ContactCenter), physical sales (Vorverkaufsstellen), and loyalty programs (FanBonus). The platform handles over 35,000 events annually for venues ranging from small stages to large arenas, and is built on CTS Eventim's ticketing software infrastructure following the company's acquisition by the European market leader in 2021.

Differentiator

Problem solved

Functional benefit

Products and services

• kölnticket.de Regional ticketing portal serving the Cologne and Rhineland area, providing online ticket sales, event listings, and venue-specific solutions for cultural venues, sports events, and entertainment.
• bonnticket.de Regional ticketing portal serving the Bonn area, offering ticket sales and event management services for venues in and around Bonn.
• westticket.de Regional ticketing portal serving the broader Rhineland-Westphalia area, providing ticketing services for venues across the region.
• INHOUSE-Service Customized, dedicated ticketing solution for venue operators and event organizers who want comprehensive, end-to-end support — from event creation and marketing through to contact center support, presale outlets, and after-sales service.
• Veranstalterservice Service for event organizers to list events with marketing support, offering flexible levels of assistance from event creation through to billing and customer support.

Quantifiable outcome

• Over 35,000 events managed per year
• +2 more outcomes

Named customers19 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature4 records

Partnerships

Three partnerships are on record, tiered minor.

• First ClimateminorOthersPartnership with First Climate, a provider of global climate and resource protection solutions, to ensure carbon-neutral ticketing. DERTICKETSERVICE.DE compensates for CO2 emissions from business operations through a project supporting rural households in Vietnam with sustainable energy.
• GoGreen ProgramminorOthersDERTICKETSERVICE.DE participates in the GoGreen environmental protection program and sends all tickets climate-neutral since 2017. In 2017, the company supported the use of 317 electric vehicles in Germany, reducing CO2 emissions and local pollutants.
• NRW TicketminorChannel Partner/ Reseller/ DistributorCultural consortium partnership making DERTICKETSERVICE.DE the regional distribution and marketing partner for publicly-funded organizers in NRW since 2011.

Scale indicators5 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• CTS Eventim AG: European market leader for ticketing and live entertainment and the parent company of DERTICKETSERVICE.DE. Operates a national/international primary ticketing platform that overlaps directly with DTS in NRW, making it both parent and the most important competitive benchmark.
• Ticketmaster: Global primary ticketing incumbent with a strong German presence, particularly for major concerts and sports. Comparable as a large-scale ticketing platform competing for the same organizer customers and high-profile events that DTS serves in NRW.
• See Tickets: European ticketing platform owned by Vivendi, offering primary ticketing across multiple countries. Comparable as a broad European primary ticketing incumbent that competes for organizer contracts and cross-border event distribution.

Direct peers

• Reservix: Was a direct regional ticketing competitor in Germany before being acquired by CTS Eventim. Continues to operate as a CTS group brand serving other German regions, making it the closest functional analogue to DTS's regional ticketing model.
• Eventbrite: International self-service event ticketing and registration platform active in Germany. While more oriented to smaller/community events, it directly overlaps with the lower end of DTS's organizer customer base and competes on online discovery and booking.
• ADticket: German primary ticketing provider offering a national online portal with broad event coverage. Competes directly with DTS for organizer contracts and end-consumer ticket sales in the German market.

Regional players

• München Ticket: Regional primary ticketing provider serving the Munich/Bavaria area with a comparable multi-channel model (online portal, presale outlets, contact center). Directly comparable as another major German regional ticketer, though operating in a different geography.
• Ticket Regional: Regional German ticketing provider serving smaller venues and event organizers. Comparable business model focused on regional/secondary markets, illustrating the structural peer set DTS competes with for smaller organizer clients.
• Heute-am-Meer / Nordwest-Ticket: Regional ticketing services operating in northern/western German markets with a comparable portal-plus-presale-outlet model. Comparable as another established German regional ticketer with similar distribution mechanics.

Emerging players

• Tixxt: European ticketing and event management SaaS platform serving venues, clubs, and promoters. Comparable as a newer, software-led ticketing solution competing in the same German and European organizer market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/koelnticket
• Facebookfacebook.com/derticketservice
• Instagraminstagram.com/koelnticket

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Derticketservice.de