KIVA Group

What KIVA Group does

KIVA Group is a privately held software company founded in 1995 and headquartered in Bedford, United States. The company describes itself as a global provider of customer interaction and experience management software targeted at financial institutions, indicating a verticalized B2B SaaS positioning rather than horizontal CRM. With 11-50 employees, KIVA Group operates as a small, focused vendor rather than a scaled platform, and its governance is family-led under CEO Tina Baker with founder Michael Baker serving as President.

The company's product surface centers on customer interaction tooling for banks, credit unions, and other financial services firms — a workflow category that historically includes contact center, case management, and customer journey orchestration. The source data does not surface specific product names, technology stack, pricing model, distribution channels, or named customers, so a granular functional breakdown cannot be supported. There is no disclosed funding history, no M&A activity, and no listed partnerships, indicating an organic, self-funded operating model sustained for approximately three decades.

KIVA Group's commercial posture appears to be that of a long-tenured niche specialist rather than a venture-backed growth company. The firm's public web presence rendered only a loading placeholder in the available crawl, which is a notable signal about current digital and marketing investment. As a result, the available evidence supports only a high-level factual description; deeper claims about technology architecture, go-to-market, or revenue mechanics would require additional primary data.

Name

KIVA Group

Website

http://www.kivagroup.com

Company type

Private

Founded year

1995

Headcount range

11–50 employees

Short description

KIVA Group is a privately held, Bedford, US-based software vendor founded in 1995 that provides customer interaction and experience management software for financial institutions. The firm operates with 11-50 employees under family leadership and targets banks and related financial services clients.

Ownership category

akta.pro rank

Headquarters

HQ city

Bedford

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Core offering

KIVA Group develops and provides customer interaction and experience management software used by financial institutions globally. The company sells technology solutions that enable banks and other financial services organizations to manage customer interactions across engagement channels. It operates as a focused software vendor serving the financial services vertical since 1995.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Interaction and Experience Management Software Software solution for managing customer interactions and experience across channels, designed for financial institutions globally. Enables banks and financial services organizations to deliver, track, and improve customer engagement.

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves2 records

Expansion highlights1 record

Market position

Competitive moat3 records

Key highlights4 records

Customer concentration

• LinkedInlinkedin.com/company/1683598

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about KIVA Group