Alcaldía de Florencia

What Alcaldía de Florencia does

Alcaldía de Florencia is the municipal government of Florencia, capital of the Caquetá department in the Colombian Amazon region. Led by Mayor Marlon Monsalve Ascanio under the development plan 'Hagamos Grande a Florencia', it serves as the territorial administrative authority for the municipality and provides public services to its citizens through a decentralized structure of secretariats covering Health, Planning, Environment and Rural Development, Culture/Sport/Recreation, Inclusion and Social Reconciliation, Government, and Transport/Mobility, supported by specialized offices for Catastro and Sisbén. Its mandate spans local tax administration (impuesto predial, ICA), urban and territorial planning (POT), social welfare programs targeting vulnerable populations (youth, women, indigenous, NARP, disabled, elderly), citizen security, environmental governance with Corpoamazonia, and electoral coordination with the Registraduría Nacional.

The digital service stack is anchored on the national Mi Colombia Digital platform, which hosts the Sede Electrónica and integrates sub-products including Neosage (online predial and ICA payment), Moviliza (mobility appointment scheduling), PQRDS petitions system, the Geovisor Catastral cadastral mapping tool, Sisbén Digital for social stratification, and the Carpeta Ciudadana Digital citizen folder. The platform exposes 50+ trámites and services, a transparency portal with 12 mandated disclosure sections, a normative database, and a citizen participation ecosystem (Participa) covering consultas ciudadanas, presupuesto participativo, rendición de cuentas, and control social. Operational delivery is multi-channel: 9 fixed secretariat offices across the city, mobile jornadas de oferta institucional in communes and barrios, dedicated anti-corruption hotline, and the unified electronic headquarters.

Funding is sourced from local tax collection (predial unificado and ICA), national transfers via the Sistema General de Participaciones (SGP), and Sistema General de Regalías (SGR) royalties. The majority of citizen-facing trámites are provided without cost under municipal agreements; tax collection operates on annual cycles with early-payment discounts. Strategic delivery partnerships include MinTIC for national digital government programs, Universidad de la Amazonia for tourism-sector English training, Corpoamazonia for environmental territorial planning, SUCOP for citizen consultation, and the Registraduría for communal electoral processes.

Name

Alcaldía de Florencia

Legal name

Alcaldía de Florencia - Caquetá

Website

https://florencia-caqueta.gov.co

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Alcaldía de Florencia is the municipal government of Florencia, Caquetá, Colombia, delivering public services to local citizens through nine secretariats, a digital Sede Electrónica, and mobile outreach programs under the 'Hagamos Grande a Florencia' plan.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Executive, Legislative, and Other General Government Support (921), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Land Administration & Cadastral Services (Public Land Records, Parcel Management) (BPAIANAH), Intergovernmental Affairs & Federal Grants Administration (BPAIAAAC)

Keywords

• Municipal government services
• Digital government portal
• Public administration services
• Local tax collection
• Citizen participation platform

Headquarters

HQ city

Florencia

HQ country

Colombia

HQ region

Latin America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Impuesto Predial: Property tax collection from real estate owners in the municipality.
2. Impuesto de Industria y Comercio (ICA): Business and commerce tax levied on commercial activities within Florencia.
3. Presupuesto Municipal: Municipal budget funded by national government transfers (Sistema General de Participaciones), royalties (Sistema General de Regalías), and local tax collections.
4. Trámites y Servicios: Various administrative services provided at no cost or with nominal fees as established by municipal agreements.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Alcaldía de Florencia delivers municipal government services to residents and businesses of Florencia, Caquetá, including administrative procedures, property tax (predial) and industry/commerce tax (ICA) collection, cadastral management, social stratification (Sisbén), and public welfare programs. Service delivery is conducted through a digital e-government portal (Sede Electrónica), physical secretariat offices, and community outreach jornadas, covering more than 50 trámites and servicios.

Product overview

Alcaldía de Florencia's digital offering is a unified e-government portal built on the Mi Colombia Digital platform, providing citizens with integrated access to municipal services, transparency information, and participatory governance channels. The portfolio consists of a core electronic headquarters portal (Sede Electrónica) through which citizens access sub-products including online tax payment (Pago de Predial and Pago de ICA via Neosage), appointment scheduling for mobility procedures (Turno Movilidad via Moviliza), a PQRDS petition and complaint system with tracking, a comprehensive Trámites y Servicios catalog, cadastral services with a geovisor, Sisbén stratification access, a Digital Citizen Folder (Carpeta Ciudadana Digital), a citizen participation platform (Participa) covering planning, consultations, and accountability, a Transparency portal with 12 thematic sections, a Normativity database, and published data privacy and security policies. These modules function as an integrated ecosystem on a single web platform rather than standalone products.

Differentiator

Problem solved

Functional benefit

Products and services

• Sede Electrónica de la Alcaldía de Florencia Official electronic headquarters portal providing a unified digital gateway for citizens to access government services, administrative procedures, transparency resources, and participatory channels. Built on the Mi Colombia Digital platform.
• Pago de Predial (Online Property Tax Payment) Online service enabling property owners in Florencia to view and pay their impuesto predial unificado (property tax) through the Neosage platform, with early payment discounts available per municipal agreements.
• Pago de ICA (Online Industry and Commerce Tax Payment) Online service for payment of the Impuesto de Industria y Comercio (ICA) by businesses and commercial enterprises operating within Florencia, processed through the Neosage virtual office platform.
• Turno Movilidad (Mobility Appointment Scheduling) Online appointment scheduling system for citizens needing transportation and mobility procedures, allowing them to reserve turns at the Secretaría de Transporte y Movilidad.
• PQRDS (Petitions, Complaints, Claims, Reports and Suggestions) Digital system for citizens to submit peticiones, quejas, reclamos, denuncias, sugerencias, and felicitaciones to the municipal government, with tracking capabilities for each submission.
• Catastro (Cadastral Services) Cadastral management services including the Geovisor Catastral for online property mapping and geographic information access, cadastral notifications, resolutions, and institutional directory for property owners.
• Sisbén (Social Stratification System Access) Access to the national Sisbén system for stratification group consultation, new survey applications, and institutional directory for social welfare program eligibility in Florencia.
• Carpeta Ciudadana Digital (Digital Citizen Folder) Digital citizen folder providing centralized online access to procedures and government services, enabling citizens to manage their interactions with the municipal government digitally.
• Paz y Salvo Municipal (Municipal Debt-Free Certificate) Digital service for citizens and businesses to obtain a paz y salvo certificate confirming they are current on all municipal tax obligations and have no outstanding debts with the municipality.
• Trámites y Servicios (Procedures and Services Catalog) Catalog of government procedures and services available to citizens, including categories for civil registry, education, urban planning, taxes, labor, health, burial licenses, cadastral certificates, and rural technical assistance, with links to detailed procedure guides.

Quantifiable outcome

• Más de 300 atenciones ciudadanas en una sola jornada de oferta institucional
• +2 more outcomes

Named customers1 record

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Universidad de la AmazoniacoreStrategic or Co-development Partner · 10 July 2026Articulación académica con la Universidad de la Amazonia para programas de formación. Un estudiante de Licenciatura en Lenguas Extranjeras con Énfasis en Inglés (Cristina Ospina) lideró la capacitación en inglés de 68 horas para prestadores turísticos del municipio.
• Ministerio de Tecnologías de la Información y las Comunicaciones (MinTIC)coreStrategic or Co-development PartnerAlcaldía participa en programas de gobierno digital del MinTIC incluyendo Mi Colombia Digital, Carpeta Ciudadana Digital, AvanzaTEC para formación en habilidades digitales, y portal territorial creado por el Ministerio.
• SUCOP (Sistema Único de Consulta y Operación del Patrimonio)coreTechnology or IntegrationPlataforma nacional de participación ciudadana para comentarios y observaciones ciudadanas en procesos normativos y de consulta pública.
• CorpoamazoniacoreStrategic or Co-development PartnerAutoridad ambiental regional con la cual se realiza el proceso de concertación ambiental del POT (Plan de Ordenamiento Territorial) de Florencia.
• SISBÉN NacionalcoreTechnology or IntegrationSistema nacional de identificación y clasificación de beneficiarios para programas sociales, integrado con la oficina local de Sisbén de Florencia.
• Registraduría Nacional del Estado CivilminorStrategic or Co-development PartnerCooperación para procesos electorales comunales como el calendario electoral extemporáneo de juntas de acción comunal.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Alcaldía de Armenia: Capital of Quindío with similar size and economic structure; direct comparable for the municipal subset of taxes, catastro, social programs, and digital services.
• Alcaldía de Popayán: Capital of Cauca with similar city-size profile and administrative scope; comparable for participatory budgeting, transparency portal structure, and POT-related territorial planning.
• Alcaldía de Manizales: Capital city of Caldas with comparable population size and departmental-capital status; delivers the same municipal service catalog (taxes, catastro, PQRDS, transparency) as Florencia under the same national framework.
• Alcaldía de Pereira: Capital of Risaralda with similar demographic and economic profile to Florencia; operates the same Mi Colombia Digital-style portal with overlapping secretarías and citizen service catalog.
• Alcaldía de Neiva: Capital of Huila, a same-tier Colombian departmental capital facing similar revenue-mix constraints (transfers + predial + ICA) and the same MinTIC digital-government requirements.
• Alcaldía de Ibagué: Capital of Tolima with comparable population and operating scale; direct comparable for municipal budgeting, cadastral management, and citizen service delivery through the national e-government framework.
• Alcaldía de Valledupar: Capital of Cesar with comparable population and municipal service profile; relevant peer for delivery of secretaría-level services, transparency, and indigenous/vulnerable population programs.
• Alcaldía de Mocoa: Capital of Putumayo and an Amazon-region neighbor of Florencia; closest peer on geography, climate, population scale, and dependence on national transfers and royalties.

Broad incumbents

• Alcaldía de Bogotá: Capital district government of Colombia operating the most extensive set of municipal functions as a DIRECT_PEER but at vastly larger scale; same statutory obligations for digital government, PQRDS, transparency, and participatory budgeting as Florencia.
• Alcaldía de Medellín: Municipal government widely recognized for digital transformation and citizen innovation programs; shares Florencia's emphasis on Sede Electrónica, transparency, and citizen engagement, but at much larger scale and budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/AlcFlorencia
• YouTubeyoutube.com/channel/UCXlWcRj2sZCNHvZAKuVRfGg
• Facebookweb.facebook.com/MunicipiodeFlorencia
• Instagraminstagram.com/alcaldiadeflorencia

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alcaldía de Florencia