Raven Housing Trust
Raven Housing Trust is a charitable registered social housing provider founded in 2002 that manages around 7,000 affordable rental, shared ownership, and sheltered homes across Surrey and Sussex, allocating them through local authority housing registers and delivering community investment services.
- Company typePrivate
- Founded2002
- HeadquartersRedhill, United Kingdom
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Raven Housing Trust does
Raven Housing Trust Limited is a charitable Industrial and Provident Society and registered social housing provider founded in 2002, headquartered in Redhill, Surrey, and operating across Surrey and Sussex in Southeast England. The organisation manages approximately 7,000 affordable homes, offering social and affordable rental housing (at up to 80% of market rent), shared ownership sales, leaseholder services, sheltered housing for residents aged 55 and over, and temporary accommodation for homeless households. Tenant allocations are routed through local authority housing registers, principally via Reigate and Banstead Borough Council.
The core digital product is the MyRaven self-service portal, available as a web application and via iOS and Android apps, which enables tenants to pay rent, request repairs, report anti-social behaviour, raise enquiries, and track cases (including a dedicated damp-and-mould workflow) on a 24/7 basis. Beyond housing management, Raven operates a portfolio of community-facing services: the Moneywise financial-advice programme, the Brighter Community Fund (grassroots grant-making), the Banstead Pantry community supermarket (launched 2024 with Good Company Surrey), and partnerships with charities including Stripey Stork, YMCA East Surrey, Loveworks Food Bank, and the Duke of Edinburgh Award Scheme. Capital projects include the £200,000 Cromwell estate regeneration in partnership with Reigate and Banstead Borough Council (2024).
Raven's revenue is generated primarily through regulated affordable rents, supplemented by shared ownership receipts and leaseholder service charges. The organisation is not publicly traded, has no parent company or institutional shareholders, and operates as a self-governed charitable society under the supervision of the Regulator of Social Housing (registration L4334). It holds Investors in People Gold accreditation (2024) and has received twelve consecutive years of customer-service recognition (2023). Leadership is provided by Chief Executive Jonathan Higgs and an executive team including Directors of Customer Experience, Assets and Services, and a Net Zero Carbon Project Manager.
Raven Housing Trust firmographics
Firmographics- Name
- Raven Housing Trust
- Legal name
- Raven Housing Trust Limited
- Website
- https://ravenht.org.uk
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Raven Housing Trust is a charitable registered social housing provider founded in 2002 that manages around 7,000 affordable rental, shared ownership, and sheltered homes across Surrey and Sussex, allocating them through local authority housing registers and delivering community investment services.
- Ownership category
- akta.pro rank
Raven Housing Trust industry classification
Industry- Product category
- Social Housing
- NAICS
- Community Housing Services (62422)
- SIC
- Real Estate (6500)
- akta.pro primary industry
- Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
Keywords
Where Raven Housing Trust is headquartered
LocationHeadquarters
- HQ city
- Redhill
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Raven Housing Trust business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales, Others
Revenue model
- Social Housing Rents: Raven generates primary revenue through affordable rents charged to tenants in social housing properties. Rents are set at affordable levels (up to 80% of market rent) for properties across Surrey and Sussex.
- Shared Ownership Sales: Revenue from partial ownership sales where customers buy a share of their home and pay rent on the remaining portion.
- Leaseholder Service Charges: Service charges collected from leaseholders for maintenance and management services on properties where they hold full ownership.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Affordable Rent Properties |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Raven Housing Trust product offering
Product offeringCore offering
Raven Housing Trust is a charitable housing association that provides and manages affordable rental homes, shared ownership properties, and sheltered housing for residents aged 55 and over across Surrey and Sussex. It also delivers property repairs, maintenance, tenancy management, and community support services (financial advice, employment support, community grants) to approximately 7,000 homes, supported by the MyRaven online self-service portal.
Product overview
Raven Housing Trust operates primarily as a social housing provider offering affordable rental and shared ownership homes across Surrey and Sussex. Its core customer-facing digital product is MyRaven, an online self-service portal enabling residents to manage rent payments, book repairs, report anti-social behaviour, and handle tenancy enquiries 24/7. Supporting services include Moneywise (financial advice), the Brighter Community Fund (grassroots grants), Banstead Pantry (affordable food access), and employment support programmes. The organisation also manages housing development projects and community investment initiatives.
Differentiator
Problem solved
Functional benefit
Products and services
- MyRaven Customer Portal Online self-service portal and mobile apps (iOS and Android) allowing tenants to pay rent, request repairs, report anti-social behaviour, manage their tenancy, and track cases 24/7.
- Affordable Rental Homes Social and affordable rental tenancies (Assured and Assured Shorthold) on approximately 7,000 homes across Surrey and Sussex, with rents set at up to 80% of market rate.
- Shared Ownership Homes Part-buy, part-rent home ownership where customers purchase a share (typically 25-75%) of a property and pay subsidised rent on the remaining share held by Raven.
- Sheltered Housing (55+) Specialist housing with on-site support services and community activities for residents aged 55 and over, including schemes such as Portland House in Merstham.
- Leaseholder Management Services Ongoing property management, maintenance, and service charge administration for leaseholders who have bought their Raven home outright.
- Moneywise Financial Advice Free in-house financial advice service helping residents with Universal Credit, benefits applications, debt management, and energy advice.
- Brighter Community Fund Grant programme that funds grassroots community projects strengthening neighbourhoods and improving wellbeing across Raven's housing areas.
- Banstead Pantry Community supermarket offering members affordable groceries at £5 per shop (worth approximately £30-£35) in the SM7, KT18 and KT20 postcode areas.
Quantifiable outcome
- £200,000 invested in Cromwell estate regeneration with measurable improvements to pathways, parking, drainage and accessibility
- +3 more outcomes
Companies that use Raven Housing Trust
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles4 records
Raven Housing Trust technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Raven Housing Trust partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor and core.
- Stripey StorkminorLocal baby bank and charity receiving £5,000 grant from Raven's Brighter Community Fund for Teen-to-Teen project supporting disadvantaged teenagers with clothing and toiletries in Reigate and Banstead area.
- Swift Protection Association Banstead (SPAB)minorConservation partnership for swift bird protection. Raven installed 10 nest boxes on three blocks of flats to support endangered swift colony. SPAB provides expertise and monitoring for the conservation project.
- Reigate and Banstead Borough CouncilcoreOngoing partnership for regeneration projects including £200,000 Cromwell estate investment and community development initiatives. Council collaborates on housing development, community investment, and neighbourhood improvement programs across the borough.
- Good Company SurreycorePartnership to establish Banstead Pantry community supermarket offering affordable groceries. Good Company Surrey operates the pantry providing food access to members for £5 per shop worth £30-35.
- Sureserve CompliancecoreGas contractor providing annual gas safety checks and boiler repairs. Contact number 0330 002 1169. Sureserve works with Raven to ensure gas safety compliance and respond to emergency gas repairs.
- Loveworks Food BankminorRaven provided a free van to Loveworks food banks enabling cheaper produce purchasing and additional food parcel deliveries during COVID-19 pandemic support efforts.
- St Mathew's FoodbankminorFoodbank partnership during COVID-19 where Raven's trade team delivered up to 12 food parcels per session, 12 times per week to support vulnerable residents.
- YMCA East SurreyminorYouth homelessness charity supported through staff fundraising activities including sleep-out events that raised over £700 to support young people experiencing homelessness.
- AD ConstructionminorConstruction company that installed swift and sparrow nest boxes on Raven properties in Banstead as part of wildlife conservation initiative.
- Duke of Edinburgh Award SchememinorRecruitment pathway for teenage volunteers on Stripey Stork Teen-to-Teen project, enabling young people to gain volunteering experience as part of DofE award program.
Scale indicators6 records
Recent moves6 records
Expansion highlights4 records
Raven Housing Trust competitors and assessment
Company assessmentDirect peers
- Aster Group: Affordable housing provider with significant stock across Hampshire, Surrey, Dorset and the South West. Comparable in size, tenant demographic, and product mix including shared ownership and supported housing.
- Optivo: Large housing association operating across London and the South East, providing social rent, affordable rent, shared ownership, and supported housing. Comparable product portfolio and customer base.
- Hyde Group: UK housing association managing around 10,000 homes across London and the South East. Closely comparable to Raven in scale, geography, and product mix of general needs, shared ownership, and supported housing.
- Southern Housing: Large housing association operating across the South East, including Surrey and Sussex. Directly comparable in operating geography, regulatory structure (RSH-registered), and tenant offering.
- A2Dominion: Housing association with significant operations in Surrey and across southern England, offering similar affordable rent, shared ownership, and supported housing products to similar tenant demographics.
Broad incumbents
- Peabody: Major UK housing association and charitable benefit society operating over 66,000 homes, predominantly in London and the South East. Same charitable regulatory structure and tenant-facing product offering as Raven.
- Clarion Housing Group: Largest UK housing association managing over 125,000 homes nationally. Operates the same regulatory and product framework as Raven but at vastly greater scale, providing a sector benchmark and potential consolidation counterparty.
- L&Q Group: One of the UK's largest housing associations, managing over 110,000 homes across London and the South East. Directly comparable product portfolio and operating model, but at materially greater scale.
Emerging players
- Sage Housing: UK shared ownership specialist operating nationally. Comparable overlap with Raven's shared ownership product line, though Sage focuses exclusively on that segment rather than full general needs housing.
Regional players
- Saxon Weald: Housing association operating primarily in West Sussex, immediately adjacent to Raven's Surrey and Sussex footprint. Strong geographic adjacency and similar mid-sized scale make it a direct regional peer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Raven Housing Trust social profiles
Digital presenceRaven Housing Trust compliance and trust
Trust signalCompliance2 records
Raven Housing Trust financial estimates
Financial estimateRevenue estimate
Valuation estimate
Raven Housing Trust leadership team
Management profileNumber of profiles
Profiles12 records
Raven Housing Trust funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Raven Housing Trust M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Raven Housing Trust
What does Raven Housing Trust do?
Raven Housing Trust is a charitable housing association that provides and manages affordable rental homes, shared ownership properties, and sheltered housing for residents aged 55 and over across Surrey and Sussex. It also delivers property repairs, maintenance, tenancy management, and community support services (financial advice, employment support, community grants) to approximately 7,000 homes, supported by the MyRaven online self-service portal.
Is Raven Housing Trust a public or private company?
Raven Housing Trust is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Raven Housing Trust founded?
Raven Housing Trust was founded in 2002. It employs 51 to 100 people.
Where is Raven Housing Trust based?
Raven Housing Trust is headquartered in Redhill, United Kingdom, in the Europe region.
How does Raven Housing Trust make money?
Three revenue lines are on record. Social Housing Rents are the primary driver. The others are shared Ownership Sales and leaseholder Service Charges.
Who are Raven Housing Trust's main competitors?
Direct peers on record are Aster Group, Optivo, Hyde Group, Southern Housing and A2Dominion. Broad incumbents are Peabody, Clarion Housing Group and L&Q Group. Sage Housing is listed as an emerging player. Saxon Weald is listed as a regional player.
Does Raven Housing Trust have an API?
No public API is recorded for Raven Housing Trust.
What industry is Raven Housing Trust in?
Raven Housing Trust's product category is Social Housing. Its primary akta.pro industry code is BPAGALAC, Affordable Housing & Community Development (Housing, Community Land Trusts). Its NAICS code is 62422 and its SIC code is 6500.