ECC

What ECC does

ECC (Eagles Communication Consultancy) is a privately-held ICT systems integrator and consultancy headquartered in Abu Dhabi, UAE, operating as a wholly-owned subsidiary of UCG.ae. The company delivers an end-to-end portfolio organized across eight service lines — ICT Solutions (telecom infrastructure including Virtualized RAN, Open RAN, vEPC, BSS/OSS platforms, DAS, NOC management, fronthaul/backhaul), Enterprise Solutions (ITSM, Microsoft Dynamics, Odoo, Oracle EBS, SAP, Sitecore, SNIPER), Intelligent Technologies (AI, BI on Qlik/Power BI/Tableau, IoT, ML, VR/AR), Digital Consultancy (custom development, digital marketing, PUSHM@IL email and UCG-SMS platforms), Cloud Technologies (AWS, Microsoft Azure, Google Cloud, Alibaba Cloud and proprietary UCG Cloud across IaaS/PaaS/SaaS), Security and Systems Architecture (Kaspersky-led, PCI DSS, risk and data management), Standardization & QA (ISO certifications via UR-ISO partnership), and Outsourcing and Training.

The underlying technology stack combines proprietary platforms (Automation & Cognitive OSS Platform, Unified Configuration Management System, SNIPER MiNi-ERP and Hospital Management System, Advocate Office Manager, Marine Information Hub, PUSHM@IL, UCG-SMS) with multi-vendor resale and implementation of AWS, Azure, Google Cloud, Alibaba Cloud, Kaspersky, Qlik, Tableau, Power BI, SAP, Oracle, Microsoft Dynamics, Odoo, Sitecore, JIRA Service Desk, and Apache Hadoop/Spark. Solutions are sourced from IEEE/ITU/ISO certified vendors with 24/7 SLA-defined support. Service delivery is RFQ/quote-based with bundled managed-service contracts for NOC, cloud, and hosting workloads.

ECC serves ten verticals (Aviation, Oil & Gas, ISP & Operators, Marine, Corporates, Medical, Law & Legal Firms, Retail, Restaurants & Entertainment, Education) across the UAE and broader MENA region, with stated multi-language support (English, Arabic, French). Pricing is custom per engagement; revenue streams span professional services, hardware resale, managed services, subscription/recurring cloud and POS, and corporate training. Headcount is reported at 51-100 employees; revenue is not publicly disclosed.

Name

ECC

Legal name

EAGLES COMMUNICATION CONSULTANCY

Website

https://ecc.ae

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

ECC (Eagles Communication Consultancy) is an Abu Dhabi-based ICT systems integrator and UCG subsidiary delivering telecom infrastructure, cloud, enterprise software, AI/IoT, security, ISO certification, and managed services across ten industry verticals in the UAE and MENA region.

Ownership category

akta.pro rank

Product category

ICT Systems Integration and Consultancy

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro industry

PRIMARYBPAEAMAE

End-User Computing Outsourcing (EUC / Desktop Services)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

SECONDARYHDABABAF

Infrastructure Automation & Configuration Management (IaC)

Hardware, Technology & Telecom/Cloud & Data Center Infrastructure/Private Cloud & Cloud Management Platforms

Keywords

• ICT solutions and services
• Telecommunications infrastructure
• Enterprise software implementation
• Cloud computing services
• Cybersecurity and compliance

Headquarters

HQ city

Abu Dhabi

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. ICT Solutions and Consultancy Services: ECC provides a broad portfolio of ICT services including telecommunications infrastructure, enterprise solutions, cloud technologies, security, and digital consultancy. Revenue is generated through project-based consulting engagements, solution implementation, and managed services contracts. Services are delivered across multiple industry verticals with custom pricing based on client requirements.
2. Cloud Services (IaaS, PaaS, SaaS): ECC delivers cloud computing services across multiple delivery models including IaaS, PaaS, and SaaS. Services are offered on subscription and usage-based models with support for AWS, Google Cloud, Azure, Alibaba Cloud, and proprietary UCG Cloud platforms.
3. Hardware and Infrastructure Sales: ECC resells and integrates ICT hardware including servers, storage, networking equipment, security appliances, satellite internet equipment, GSM/IoT SIM cards, and POS hardware. Revenue is generated through one-time product sales and hardware procurement contracts.
4. Managed Services and Outsourcing: ECC provides ongoing managed services including NOC management, IT infrastructure management, cloud management, and HR outsourcing (permanent recruitment, on-demand staffing, contract staffing). These generate recurring revenue through service level agreements.
5. Training and Professional Development: ECC delivers corporate training programs across ICT solutions, business and management, and standardization/QA domains. Training is provided as in-house programs, certification preparation, and customized corporate training packages.
6. NOC Management Services: Network Operation Center management providing connectivity, physical security monitoring, remote administration, redundancy management, SLA-defined support, QoS studies and reports, troubleshooting, performance monitoring, and event management.
7. Point-of-Sale (POS) Systems: ECC provides POS/ticket system solutions for retail and restaurant/entertainment industries. Available as an online service with no purchase or recurring upgrade costs, as well as with local hosting options.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

ECC delivers integrated ICT solutions spanning telecommunications infrastructure (Virtualized RAN, Open RAN, Virtual Evolved Packet Core, BSS/OSS platforms, NOC management, Distributed Antenna Systems), enterprise software implementation (ITSM, ERP via SAP/Oracle/Microsoft Dynamics/Odoo, Sitecore CRM), cloud services across AWS/Azure/Alibaba/UCG Cloud, cybersecurity and risk management, intelligent technologies (AI, BI, IoT, ML, VR/AR), and digital consultancy. Solutions are sourced from IEEE/ITU and ISO certified vendors and delivered across aviation, oil & gas, marine, ISP, medical, legal, retail, education, and corporate verticals.

Product overview

ECC (Eagles Communication Consultancy) is a global ICT company providing advanced technology products, services and solutions. The offering consists of a platform-plus-modules architecture organized around eight core service areas: ICT Solutions (telecom infrastructure including Virtualized RAN, Open RAN, vEPC, BSS/OSS platforms, NOC Management, and Distributed Antenna Systems), Enterprise Solutions (ITSM, ERP implementations including Microsoft Dynamics, Odoo, Oracle EBS, SAP, and CRM via Sitecore), Intelligent Technologies (AI, Business Intelligence, IoT, Machine Learning, VR/AR), Digital Consultancy (development, digital marketing, social media, graphics), Cloud Technologies (Big Data, AWS/Azure/Alibaba/UCG Cloud, SaaS/PaaS/IaaS), Security and Systems Architecture (cyber security, risk management, PCI compliance), Standardization & QA (ISO certifications, ITIL), and Outsourcing and Training. The portfolio extends to industry-specific solutions including Marine Information Hub (ship tracking and satellite connectivity), Sniper Hospital Management System, Online Education System, POS/Ticket Systems for retail and restaurants, Advocate Office Manager for legal firms, and Online Flight Plan Portal for aviation. These specialized products complement the core technology platforms, enabling ECC to serve diverse industry verticals including Aviation, Oil & Gas, Marine, ISP & Operators, Corporates, Medical, Law, Retail, Restaurants, and Education.

Differentiator

Problem solved

Functional benefit

Products and services

• ICT Solutions (Telecom Infrastructure) Comprehensive telecommunications infrastructure solutions including Virtualized RAN, Open RAN, Virtual Evolved Packet Core (vEPC), BSS/OSS platforms, Network Management, Distributed Antenna Systems (DAS), Power Solutions, and NOC Management services for Communication Service Providers transitioning to Digital Service Providers. Targets telecom operators and large enterprises.
• Enterprise Solutions Enterprise software implementation and integration services including ITSM Systems (JIRA Service Desk), Microsoft Dynamics ERP/CRM, Odoo ERP, Oracle EBS, SAP Systems, SNIPER Systems, and Sitecore customer experience management. Targets enterprise and mid-level organizations.
• Intelligent Technologies AI and emerging technology solutions including Artificial Intelligence services, Business Intelligence (Qlik, Power BI, Tableau), Internet of Things platforms, Machine Learning, and VR/AR/MR development for enterprise innovation. Targets enterprises seeking digital transformation.
• Digital Consultancy Digital transformation services including custom software development (web, mobile, enterprise portals), digital marketing (SEO, SEM, email via PUSHM@IL, SMS via UCG-SMS), social media marketing, and graphics and digital media production. Targets businesses seeking brand development and online presence.
• Cloud Technologies Cloud infrastructure and services including Big Data engineering, Cloud Computing across AWS, Azure, Alibaba Cloud, and UCG Cloud, Managed Cloud hosting, and SaaS/PaaS/IaaS delivery models. Targets enterprises undertaking cloud migration and deployment.
• Security and Systems Architecture Enterprise security services including cybersecurity (Kaspersky partnership), risk management, data management, PCI-compliant payment gateway integration, penetration testing, and security architecture planning. Targets organizations requiring enterprise security and compliance.
• Standardization & QA Quality assurance and standardization services delivered through UR-ISO partnership, including ISO certifications (9001, 14001, 27001, 20000, 22301, 50001, 13485), ITIL compliance, CMMI consulting, COBIT, and QA process implementation. Targets organizations seeking regulatory compliance and standardization.
• Outsourcing and Training HR outsourcing services including permanent recruitment, on-demand staffing, contract staffing, and complete employee lifecycle management. Professional training programs covering ICT solutions, business management, and standardization/QA certification preparation. Targets MNCs and government entities.
• SNIPER Hospital Management System All-in-one comprehensive hospital management system for hospitals, clinics and medical institutions. Covers doctor and HR management, patient and appointment management, financial management, medicine/pharmacy management, dashboards, customized user profiles, and reports.
• Advocate Office Manager (A.O.M) Legal firm management system with complete user customization and service add-ons. Provides case management, case profiling, HR management, client management, accounting, document management, task/agenda management, and user access profiles. Targets law firms and legal practices.
• Marine Information Hub (MIH) Global ship tracking and intelligence service for the maritime industry. Provides fleet monitoring, event tracking, real-time analytics, situational awareness, competitor tracking, global/local supply data, flexible reporting, and data delivery via API. Collects real-time vessel position data from 3000+ active AIS stations globally.
• POS System (Retail) Customizable Point-of-Sale system for retail and sales industry with POS hardware integration, cash drawers, printing utilities, online solution, billing software, and branded user interface. Targets retail businesses.
• POS / Ticket System (Restaurants & Entertainment) Point-of-sale and ticketing platform for the restaurant and entertainment industry with hardware integration, online connectivity, user-friendly interface, workflow assignments, and multiple report generation capabilities. Available as online service with no purchase or recurring upgrade costs, or with local hosting.
• Online Education System Customizable education and training platform for managing student information, career management, curriculum administration, communications, notifications, backups, and archive services. Targets educational institutions.
• Online Flight Plan Portal Customized online system for air navigation services and airports with flight plan forms, user management, and compliance with airport and country regulations. Targets aviation industry clients.
• SNIPER MiNi-ERP Customer management, billing and support solution for online business. Standalone customer area portal integrated into websites for customer registration, account management, payments, and support requests. Integrated with payment gateways, server configuration APIs, service registrars, and fraud protection services. Targets online businesses.
• UCG-SMS Platform Automated SMS marketing platform with direct connection, SS7 connections, alphanumeric/numeric senders, 2-way SMS, HLR lookup, SMS reseller capabilities, dedicated IP routing, SMPP and web application APIs, white label panel for resellers, and XML DRL. Targets businesses requiring mass SMS marketing and resellers.
• PUSHM@IL Email Marketing Solution Sophisticated email campaign solution with easy-to-use interface and database management system. Supports targeted email marketing campaigns with filtering, scheduling, personalization, and template design capabilities. Targets businesses requiring email marketing at scale.

Quantifiable outcome

• 99.7% customer satisfaction rating for ECC customer support
• +3 more outcomes

Segments10 records

Ideal customer profiles9 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability17 records

Feature14 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• UCG (UCG.ae / UCG L.L.C)coreStrategic or Co-development PartnerECC is a subsidiary of UCG (UCG.ae). UCG provides ECC with cloud infrastructure (UCG Cloud), hosting services (28 data centers globally), domain registration, GSM services, satellite internet, payment gateway platforms, SMS marketing (UCG-SMS), live streaming (UCG-OTLS), and security platforms. ECC leverages UCG's infrastructure and technology to deliver bundled ICT solutions to clients across the MENA region.
• Kaspersky LabcoreTechnology or IntegrationECC is the regional partner of Kaspersky, providing enterprise security software and solutions. ECC has also created various tools and security integration solutions to deliver and satisfy all enterprise security requirements of organisations, supplementing the Kaspersky partnership.
• UR-ISO (Universal Registrars)coreImplementation/ SI/ Consulting PartnerECC partners with UR-ISO (a UK-based standardization accreditation body) to deliver ISO certification training, auditing, and assessments across multiple standards including ISO 9001, ISO 14001, OHSAS 18001, ISO 27001, ISO 20000, ISO 22301, and ISO 50001. UR-ISO provides the accreditation and certification framework while ECC provides local consulting and implementation.
• QlikcoreTechnology or IntegrationECC is an international partner and resource facilitator of Qlik, implementing Qlik Sense, Qlik Sense Desktop, Qlik Sense Enterprise, Qlik Sense Cloud, QlikView, Qlik NPrinting, Qlik GeoAnalytics, Qlik Analytics Platform, Qlik Data Market, Qlik Connectors, and Qlik Maps. ECC provides consulting and implementation services for Qlik BI platforms.
• Microsoft (Power BI, Dynamics 365)coreTechnology or IntegrationECC is a Microsoft partner providing Power BI consultancy, implementation, and customization services. ECC also implements Microsoft Dynamics 365 ERP and CRM solutions for enterprise and mid-level organizations. Microsoft partner status includes Azure, Office 365, and related Microsoft stack implementations.
• Amazon Web Services (AWS)coreTechnology or IntegrationECC deploys and manages AWS cloud services for clients, including Amazon S3, Route 53, CloudWatch, EC2, DynamoDB, Aurora, and Lambda. ECC manages the entire migration process to AWS cloud and provides ongoing support, monitoring, and threat detection.
• Microsoft AzurecoreTechnology or IntegrationECC delivers a wide range of Azure services across the entire ecosystem, providing tailor-made solutions customized according to client needs. Azure IaaS services are deployed for development, testing, website hosting, data backup, application deployment, and data analysis.
• Alibaba CloudcoreTechnology or IntegrationECC is one of the strongest cloud service providers in the market for Alibaba Cloud, providing partners with necessary support and tools to establish and maintain successful cloud practices. ECC provides pre-sales and after-sales expertise, cross-solution knowledge, and generates demand through business development.
• 44 Media (UK), 971 Media (UK)minorGTM or Marketing PartnerECC is the main consultant for 44 Media UK and 971 Media UAE in the digital marketing space, indicating a marketing consultancy and referral relationship for digital marketing services across the MENA region and internationally.

Scale indicators5 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Gulf Business Machines (GBM): GBM is the leading IT solutions provider in the Gulf, offering end-to-end enterprise IT services, cloud, security, and managed services — directly comparable to ECC as a regional multi-vendor systems integrator headquartered in the GCC.
• GTS (Global Tel*Star): GTS is a UAE-based ICT systems integrator delivering enterprise IT, telecom, and managed services across the Middle East — overlapping closely with ECC's enterprise solutions, ICT infrastructure, and managed services portfolio.
• MDS SI: MDS SI is a regional systems integrator operating across MENA, providing digital transformation, cloud, cybersecurity, and managed services — a close functional peer to ECC's enterprise and cloud services.
• eHosting DataFort (du): eHosting DataFort is a UAE-based managed hosting and cloud services provider serving enterprise and government clients — directly comparable to ECC's managed cloud and hosting offerings within the UAE market.
• Mindware: Mindware is a leading MENA value-added distributor and ICT solutions provider offering cloud, enterprise, and security services — overlapping with ECC on multi-vendor IT distribution and enterprise solutions.

Broad incumbents

• Tata Consultancy Services (TCS): TCS is a global IT services giant with significant Middle East delivery presence, offering consulting, cloud, ERP, and managed services — competing with ECC for large enterprise and government transformation deals in the region.
• Wipro: Wipro is a global IT services and consulting company with established MENA operations delivering cloud, cybersecurity, ERP, and digital transformation — a broad incumbent competing with ECC for regional enterprise contracts.
• Capgemini: Capgemini is a global IT services and consulting leader with Middle East presence, providing cloud, digital, and infrastructure services — a broad incumbent operating in ECC's enterprise and cloud segments across the region.

Regional players

• Raya Holding for Financial Investments: Raya Holding is an Egyptian IT and telecommunications holding with regional ICT services, contact center, and managed services — a comparable multi-vertical ICT services peer across the broader MENA region.
• FVC (First Video Communications): FVC is a MENA-focused value-added distributor and services provider for networking, collaboration, and security — comparable to ECC on the distribution and integration of enterprise infrastructure technologies across the Middle East.

Market position

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ae_ecc

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ECC