What Response Physio does

Response Physio & Sports Therapy is a UK-based multi-site provider of musculoskeletal (MSK) physiotherapy and sports therapy services, operating 17+ clinic locations primarily co-located within David Lloyd health clubs across England. Founded circa 2012 by Clinical Director Matthew Taylor from a single treatment room, the company has grown into a national network delivering core physiotherapy (manual therapy, exercise therapy, acupuncture, dry needling, joint mobilisation), sports massage, gait analysis with custom Phits 3D-printed orthotics, hydrotherapy in David Lloyd pools, pelvic health physiotherapy, sports injury management, and a joint injection clinic. The technology stack centres on the TM3 online booking and patient management platform, with proprietary elements including the Phits 3D-printed orthotics workflow (pressure plate scanning plus video gait analysis) and a virtual physiotherapy video-consultation channel.

The business operates four revenue streams: self-pay per-session appointments (£45-£120 depending on duration and clinician seniority), direct billing to private health insurers (AXA, BUPA, AVIVA, Nuffield), NHS First Contact Practitioner (FCP) and onward MSK treatment contracts, and bespoke corporate occupational health and wellbeing programmes for enterprise clients including DFS, Santander, Experian, NEXT, and UK emergency services. Go-to-market is hybrid: direct-to-consumer via online booking, central phone line, and walk-ins to clinics, combined with a dedicated B2B field sales motion (led by Managing Director Martin Grieve) targeting employer occupational health budgets. The company is part of the Response Healthcare Group and is described as a private limited company registered in England with no disclosed external funding rounds, indicating organic or founder/management-funded growth.

The service portfolio is delivered by approximately 40 employed and self-employed chartered, HCPC-registered physiotherapists, with 35% of staff working part-time, serving more than 1,000 patients weekly. Pricing is pay-as-you-go with block-booking discounts and concessions for students, NHS staff, emergency services, and David Lloyd employees. Distribution relies on the David Lloyd real estate partnership, NHS referral pathways, insurer billing relationships, and a digital presence spanning the company website, social channels (Facebook, Twitter, Instagram, YouTube, Buzzsprout podcast), and SEO-driven patient education content.

Name

Response Physio

Legal name

Response Physio

Website

https://responsephysio.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Response Physio is a UK network of 17+ musculoskeletal physiotherapy and sports therapy clinics, primarily co-located within David Lloyd health clubs, serving self-pay, insured, NHS, and corporate occupational health patients via chartered physiotherapists.

Ownership category

akta.pro rank

Product category

Outpatient Physiotherapy Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Health Services (8000)

akta.pro primary industry

Sports Physical Therapy & Return-to-Play Rehab (HSADAIAB)

akta.pro secondary industry

Virtual PT/OT/MSK & Rehab Programs (Payer-Sponsored) (HLALACAI)

Keywords

• Musculoskeletal physiotherapy
• Sports injury treatment
• Manual therapy services
• Corporate occupational health
• Orthotic gait analysis

Headquarters

HQ city

West Bridgford

HQ country

United Kingdom

HQ region

Europe

Offices14 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain, Others

Revenue model

1. Self-Pay Patient Appointments: One-time payment for individual physiotherapy and sports massage appointments. Patients book and pay per session with no ongoing commitment.
2. Private Health Insurance Billing: Direct billing to insurance providers including AXA, BUPA, AVIVA, and Nuffield. Patients require authorisation number from insurer prior to treatment.
3. NHS Physiotherapy Services: First Contact Practitioner (FCP) and onward MSK treatment services delivered under NHS contracts across UK clinic network.
4. Corporate Occupational Health Contracts: Bespoke workplace health programs including prevention training, instant access virtual physio, and on-site clinical interventions for employers like DFS.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels11 records

Core offering

Response Physio operates a national UK network of musculoskeletal (MSK) physiotherapy clinics, the majority co-located within David Lloyd health clubs. The company delivers chartered physiotherapist-led treatments including manual therapy, exercise therapy, sports massage, acupuncture/dry needling, gait analysis with custom 3D-printed orthotics, aquatic therapy, sports injury and movement analysis, and pelvic health physiotherapy. It also runs a corporate wellbeing and occupational health division offering prevention training, ergonomic assessments, instant-access virtual physiotherapy, and on-site clinical interventions to employer clients.

Product overview

Response Physio & Sports Therapy is a UK-wide network of musculoskeletal (MSK) physiotherapy and sports therapy clinics offering a coordinated suite of treatment services. The core offering centres on expert physiotherapy — using manual therapy, exercise, acupuncture, and biomechanical correction — alongside specialist services including sports massage, gait analysis with custom Phits 3D-printed orthotics, acupuncture and dry needling, aqua therapy (hydrotherapy) in David Lloyd pools, sports injury and movement analysis, pelvic health physiotherapy, and a joint injection clinic. The company also operates a Virtual Physiotherapy remote-consultation channel and a Corporate Wellbeing & Occupational Health division delivering prevention, instant-access virtual physio, and on-site treatment services to employer clients. Services are delivered across 17+ clinic locations (primarily within David Lloyd health clubs) and are accessible via a TM3-powered online booking portal, central booking line, and direct clinic contact. The portfolio is unified under the Response Physio brand, with all services sharing a common clinical team of chartered physiotherapists and sports therapists, and统一的预约系统和共享的设施 (where applicable).

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Treats 1,000+ patients weekly
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• David Lloyd Health ClubscoreStrategic or Co-development PartnerStrategic partnership placing Response Physio clinics within David Lloyd health clubs across the UK. This unique partnership provides access to exceptional rehabilitation facilities including heated pools for aquatherapy and fully equipped gyms. Clinics are open to both David Lloyd members and non-members. Many locations offer free parking and disabled access.
• NHS EnglandcoreStrategic or Co-development PartnerProvides NHS Physiotherapy services including First Contact Practitioner (FCP) and onward MSK treatment services for NHS patients throughout the UK clinic network.
• Freedom for WheelsminorOthersCharitable partnership supporting disabled individuals to receive equipment and support needed to maintain quality of life. Part of company's 'People Helping People' community initiative.
• DFScoreStrategic or Co-development PartnerThree-year corporate wellbeing partnership providing comprehensive MSK pain management including prevention training sessions, open-access virtual physio service, and on-site face-to-face clinical interventions. Program has improved employee engagement scores and reduced unplanned absence.
• Response Healthcare GroupcoreStrategic or Co-development PartnerParent company/group structure. Response Physio operates as part of Response Healthcare Group providing integrated healthcare services including physiotherapy and occupational health solutions.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Connect Health: UK's largest independent provider of community MSK physiotherapy services with extensive NHS First Contact Practitioner and community MSK contracts. Comparable to Response Physio on NHS FCP delivery, MSK clinical pathways, and employer occupational health services.
• Pure Sports Medicine: London-based private sports physiotherapy and sports medicine chain offering MSK, sports injury, and orthotics services to self-pay and insured patients. Comparable to Response Physio on sports physiotherapy, orthotics, and self-pay/insurance service mix.
• Ascenti Health: One of the largest UK physiotherapy and MSK providers, operating a national clinic network alongside NHS and corporate wellbeing services. Directly comparable to Response Physio on core MSK physiotherapy, NHS FCP contracts, and employer B2B offerings.
• Six Physio: London private physiotherapy group with multiple clinics offering MSK, sports, and specialist services to self-pay and insured patients. Comparable to Response Physio on clinic-based MSK delivery and emphasis on specialist services beyond standard physiotherapy.

Broad incumbents

• Nuffield Health: Large UK not-for-profit health and wellbeing operator with hospitals, fitness clubs, and physiotherapy clinics embedded in its health club estate. Directly comparable on the clinic-inside-fitness-club model and on broad MSK and corporate wellbeing services.
• HCA Healthcare UK: UK arm of HCA Healthcare running private hospitals and outpatient clinics including physiotherapy services. Comparable as a large-scale private healthcare provider with physiotherapy in its portfolio, but operating at a broader, hospital-led scale.
• Circle Health Group: UK private hospital group offering inpatient care, outpatient services, and physiotherapy across multiple sites. Comparable on UK private healthcare delivery and physiotherapy services, though at a broader, hospital-anchored scale than Response Physio's clinic-only model.

Others

• Physio First: UK trade association representing private practitioners and clinic-based physiotherapists. Comparable as the broader private physiotherapy ecosystem Response Physio operates within; relevant for benchmarking, training, and standards rather than direct competition.
• Bupa UK:

Regional players

• Surrey Physio: Multi-clinic private physiotherapy group in Surrey and the South East offering MSK, sports injury, and corporate services. Comparable to Response Physio on multi-site clinic delivery and self-pay/insurance mix, but concentrated in a different UK region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ResponsePhysio
• YouTubeyoutube.com/channel/UCSdP2ZjwaLFacXFJ7OTmXNg
• Facebooken-gb.facebook.com/ResponsePhysio
• Instagraminstagram.com/responsephysiotherapy/?hl=en

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Response Physio