What Enersuisse does

Enersuisse AG is a Swiss B2B energy-services platform founded in 2019 by three of the country's largest utilities — Elektrizitätswerke des Kantons Zürich (EKZ), Primeo Energie, and Romande Energie (the last of which exited as shareholder at the end of 2023) — to operate the full Meter-to-Customer value chain for medium and large Swiss energy utilities and adjacent sectors. The company, headquartered in Dietikon with roughly 220 employees, delivers modular services from metering and calibration through billing, payment processing, debt collection, output management, customer service, and AI-driven interaction, all built on a SAP IS-U/S/4HANA backbone integrated with SAP Business Technology Platform. It owns and operates one of Switzerland's largest METAS-approved calibration laboratories (registration E51) with 710,000 meters under management and runs Output Management for several million customer letters annually across nearly 50 document types, holding ISO 9001 and ISO 27001 certifications.

Enersuisse monetizes these capabilities via modular subscriptions or bundled packages tied to the Meter-to-Customer chain; customers can buy individual modules such as output management, smart meter rollout, or contact center, or commit to full outsourcing. The customer base of more than 120 organizations spans utilities (EKZ, Primeo Energie, Romande Energie, Energie Wasser Bern), postal services (Die Post), rail (bls), and logistics (Pflanzer), with Enersuisse handling approximately 900,000 end-customer accounts. Direct enterprise sales, partnership-based co-creation with pilot phases, and integration through the SAP channel are the primary go-to-market motions, while channel partners like BPC (best practice consulting) implement SAP-side delivery.

The product surface is being progressively AI-enabled: a voice-based AI customer-service assistant (launched September 2025) handles roughly 80% of inbound calls acceptably with a 6.55/7 Customer Effort Score, an upgraded Roberta chatbot (built on SAP CAI) provides 24/7 text-based self-service, and an integrated email invoice dispatch system replaces prior outsourced sending infrastructure. A multi-year Smart Meter rollout for EKZ targets 400,000 meter replacements by 2027, aligned with the Swiss Energy Strategy 2050, positioning Enersuisse at the center of regulatory-driven digitalization in the Swiss utility sector.

Name

Enersuisse

Legal name

enersuisse AG

Website

https://enersuisse.ch

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

51–100 employees

Short description

Enersuisse AG is a Swiss B2B energy-services platform that runs the modular SAP-based Meter-to-Customer value chain — metering, calibration, billing, payment, output management, and AI-enabled customer service — for utilities and selected non-energy enterprises, managing roughly 900,000 end-customer accounts.

Ownership category

akta.pro rank

Product category

Energy Utility Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Electric Power Generation, Transmission and Distribution (2211)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Instruments For Meas & Testing Of Electricity & Elec Signals (3825)

akta.pro primary industry

Advanced Metering Infrastructure (AMI) Deployment & Managed Services (EUAEANAA)

akta.pro secondary industry

Advanced Metering Infrastructure (AMI) & Smart Metering (EUADAPAB)

Keywords

• Energy utility services
• Meter-to-cash solutions
• Smart meter deployment
• Customer service outsourcing
• SAP IS-U consulting

Headquarters

HQ city

Dietikon

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Modular Meter-to-Customer Services: Enersuisse offers a modular portfolio of services along the Meter-to-Customer chain including metering installation and calibration, billing, output management, customer service, debt collection, and consulting services. Customers can select individual modules or complete packages, creating a scalable revenue model.
2. Platform Services Revenue: Cost savings of at least 25% possible for customers through shared, scalable, and modular platform utilization. Volume-based pricing on the OMS platform enables better rates from suppliers, creating shared value.
3. Output Management Services: Output management services generating, printing, and sending customer correspondence. For EKZ, Primeo Energie and Romande Energie, enersuisse manages several million customer letters annually across nearly 50 different forms.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Enersuisse operates a modular, SAP-based Meter-to-Customer service platform for Swiss energy utilities. It bundles smart meter rollout, meter calibration, billing, payment processing, output management, customer service, and debt collection into selectable modules or complete packages. The platform is complemented by AI-driven customer interaction solutions (Voicebot and Roberta chatbot) and runs on SAP S/4HANA, serving over 900,000 end customers across 120+ clients in Switzerland.

Product overview

Enersuisse operates as a B2B energy utility services provider offering a modular, SAP-based service platform for the Swiss energy market. The core offering is the Meter-to-Cash platform built on SAP S/4HANA, providing end-to-end services from meter reading through cash collection. This platform is complemented by smart metering infrastructure services including the Smart Meter Rollout and a next-generation Metering Architecture. The Output Management Service (OMS) handles automated document generation and distribution. AI-powered customer interaction solutions include the Voicebot (speech-based IVR replacement) and Roberta Chatbot (text-based digital assistant). Additional services encompass meter calibration (one of Switzerland's largest facilities), customer service/contact center operations, debt collection, Multi Energy Billing, and Customer Experience Design consulting. Customers can subscribe to individual modules or complete service packages. Enersuisse serves approximately 900,000 end customers for EKZ and Primeo Energie.

Differentiator

Problem solved

Functional benefit

Products and services

• Smart Meter Rollout End-to-end smart meter deployment and installation services for energy utilities, including meter replacement, remote reading setup, and platform connectivity. Supports 15-minute interval consumption data and aligns with Swiss Energy Strategy 2050 requirements.
• Output Management Service (OMS) Automated document generation, printing, and distribution service for customer communications including invoices, payment reminders, and legally compliant regulatory documents. Covers the full process from data extraction from SAP through multi-address handling, automated printing and mailing, and electronic delivery.
• Voicebot (KI-Assistent) AI-powered voice-based customer service solution that handles inbound calls through natural speech conversation in German and Swiss dialect. Automates standard inquiries (billing, payment) via self-service and intelligently routes complex matters to staff. Integrated with SAP Business Technology Platform for authentication and self-service transactions.
• Roberta Chatbot AI chatbot solution for energy utility websites, available 24/7 to handle customer inquiries including move management, billing questions, and energy-saving advice. Built on SAP CAI. Can conduct full conversational dialogs, execute end-to-end transactions, and provide proactive recommendations. Supports text and voice channels and integrates with Facebook and Twitter.
• Messtechnik / Calibration Services Meter calibration and testing services for electricity meters including smart meters of all types and origins. One of the largest calibration laboratories in Switzerland (Registration E51) with 710,000 meters in stock. Offers multilingual service (German, French, Italian) with manufacturer-neutral testing.
• Customer Service / Contact Center Comprehensive customer service operations for energy utilities covering inbound call handling, email support, billing inquiries, debt collection, and payment management. Staffed with over 100 customer service representatives handling EKZ and Primeo Energie customer contacts.
• Multi Energy Billing Billing and invoice management service for multiple energy types (electricity, gas, water, heating) as well as non-energy services. Offered to energy utilities and non-energy sector clients including logistics companies, postal services, and railways.
• Forderungsmanagement / Debt Collection Accounts receivable and debt collection services including payment reminder processing, installment payment arrangement, and deadline extension management. Integrated into the Dynamo self-service portal.
• Meter-to-Cash Platform End-to-end SAP-based service platform covering all processes from meter reading to cash receipt. Includes billing, customer management, payment processing, and debt collection. Built on SAP S/4HANA (migrated from SAP IS-U). The modular platform enables utilities to subscribe to individual services or complete packages.
• Smart Metering Architecture Future-oriented smart metering system architecture enabling data traffic for current and future requirements including shorter billing periods, end-customer data access, network optimization, and regulatory data submissions. Features modular system design with decoupled components for independent lifecycle management.
• Voice Response (IVR) Interactive Voice Response system serving as a 'digital receptionist' for routing inbound customer calls. Enables differentiated staff deployment based on skills and inquiry type.

Quantifiable outcome

• Cost savings of at least 25% through shared, scalable, and modular platform
• +4 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• BPC (best practice consulting)coreImplementation/ SI/ Consulting Partner · 1 January 2023SAP implementation partner that supported enersuisse's SAP IS-U to S/4HANA migration completed within 12 months. CIO Gerhard Höchle received SAP award jointly with BPC, acknowledging their contribution to the successful migration project.
• Nine Internet Solutions AGcoreTechnology or IntegrationExternal hosting provider for enersuisse website and digital services. Located at Badenerstrasse 47, 8004 Zürich. Provides data processing agreement (AVV) ensuring personal data processed only according to enersuisse instructions.
• METAS (Eidgenössisches Institut für Metrologie)coreOthersSwiss Federal Institute of Metrology that controls all calibration laboratories. Required regulatory approval for enersuisse's acquisition of Electrosuisse's calibration lab. Already had well-established collaboration with enersuisse due to efficiency, precision, and expertise.
• monum (Organizational Consulting)minorStrategic or Co-development PartnerOrganizational consulting firm that supported the development of enersuisse's Boost Agility playbook, helping teams implement agile principles with Kanban or OKR methods.
• Bernhard HeuslerminorOthersFormer president of FC Basel who delivered keynote speech at enersuisse connected 2026 event on the topic of Leadership and Teamspirit.
• Barbara JosefminorOthersKeynote speaker at enersuisse connected 2023 event delivering presentation titled 'new work - from hype to real added value' on the topic of future of work.
• best practice consulting AGminorImplementation/ SI/ Consulting PartnerManagement consulting firm represented by Tobias Zierau (Board Chairman) who participated in panel discussion at enersuisse connected event.
• LinkyardminorStrategic or Co-development PartnerSoftware/consulting firm represented by Stefan Haller (Managing Partner) who participated in panel discussion at enersuisse connected event.
• IKEA Business Interior DesignminorStrategic or Co-development PartnerIKEA Switzerland's business division that supported the design and furnishing of enersuisse's modern office space in Dietikon, helping create an open, collaborative work environment.

Scale indicators9 records

Recent moves10 records

Expansion highlights6 records

Broad incumbents

• Atos: Global IT services company with a dedicated utility and energy-industry practice delivering managed services, cloud migration, and customer operations. Adjacent competitor for Enersuisse's enterprise utility IT services contracts.
• Genpact: Global digital transformation and BPO provider with a utilities vertical delivering finance, billing, and customer-execution services. Direct overlap with Enersuisse's billing and customer-service managed services targeting utilities and adjacent sectors.
• Capgemini: Global IT services and consulting firm with a large utilities practice covering digital transformation, customer experience, and SAP. Competes for large utility transformation mandates that overlap with Enersuisse's SAP and customer-service offerings.
• Accenture: Global management consulting and IT services firm with a major utilities industry group. Competes for utility digital transformation and customer operations engagements that overlap with Enersuisse's Meter-to-Customer scope.

Direct peers

• Itron: Global provider of smart meters, AMI networks and meter data management for electric, gas and water utilities. Overlaps directly with Enersuisse's AMI deployment, smart metering, and Meter-to-Customer data-handling scope.
• Landis+Gyr: Global leader in smart metering and AMI infrastructure for utilities. Compares to Enersuisse's smart-meter rollout business and calibration lab, operating at the technology-and-deployment layer rather than the BPO layer.
• Sagemcom: European provider of smart metering, AMI, and energy management solutions for utilities. Comparable to Enersuisse in smart-meter deployment and end-customer data services, though more focused on hardware/software than BPO.
• Arvato: Bertelsmann subsidiary providing customer-service, billing, and finance BPO for European utilities and other regulated sectors. Most comparable to Enersuisse's customer-service contact-center and billing operations, serving similar enterprise utility clients.
• Concentrix: Global customer-experience and BPO operator serving major utility clients across Europe. Closely comparable to Enersuisse's customer-service contact center (100+ agents) and debt-collection operations across multi-channel customer support.
• Tietoevry: Nordic IT services firm with a deep utility-industry vertical providing managed services, SAP-based platforms, and AMI support. Closest comparable in business model to Enersuisse's SAP-based Meter-to-Cash managed services for energy utilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/enersuisse

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Enersuisse