Total Solutions

What Total Solutions does

Total Solutions Limited is a privately held Kenyan information and communication technology (ICT) solutions provider founded in 2001 and headquartered in Westlands, Nairobi, with a regional office in Mombasa. The company operates across six core business divisions — Software Solutions, IT Hardware, Infrastructure & Technical Services, Fiscal Solutions, GIS Solutions, and Lifestyle Technology — and serves SMEs and enterprise customers across the East African region. Its software portfolio centers on the proprietary iPOS and iFood brands (self-checkout, queue management, supermarket POS, QSR F&B, retail ERP) and a TSL suite comprising the TSL eTIMS API, TSL eTIMS Portal, eTIMS Lite, and TSL Smart Capture — the latter enabling PDF invoice fiscalization across 12+ ERP/accounting systems including QuickBooks, SAP Business One, Oracle NetSuite, Microsoft Dynamics Navision, Tally, Sage Pastel, Odoo, and Xero.

The company monetizes through a mix of one-time hardware sales (POS terminals, scanners, ETR/fiscal printers from Tremol and Datecs, IT infrastructure, GIS hardware, lifestyle accessories), software licensing, professional and managed services (IT infrastructure design and deployment, managed IT, cloud, security, unified communications, workshop services), and ongoing maintenance/support subscriptions including a Value-Added Reseller (VAR) program for fiscal solutions. Total Solutions is a KRA-approved TIMS and eTIMS service provider — first appointed by Kenya Revenue Authority in 2005 for ETR delivery and subsequently approved in 2021 as a third-party eTIMS integrator — which underpins its fiscal-devices business. Distribution combines direct enterprise sales (Nairobi/Mombasa), an appointed dealer network across Kenya, a VAR portal for partners, and a consumer e-commerce storefront (tslonline.co.ke). Named enterprise customers span Safaricom, Airtel, East African Breweries, Carrefour, Naivas, Quickmart, Jumia, Vivo Energy, G4S, MultiChoice, and government programs, with the company recognized among Kenya's Top 100 mid-sized companies for five consecutive years. Geographic scope is explicitly the East African region, though operating evidence is concentrated in Kenya.

Name

Total Solutions

Legal name

Total Solutions Limited

Website

https://totalsolutions.co.ke

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Retail Technology and Fiscal Compliance Solutions

NAICS

Computer Systems Design and Related Services (54151), Software Publishers (5132), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)

akta.pro secondary industry

IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Retail point of sale systems
• Fiscal compliance devices
• ETIMS tax invoicing
• Managed IT services
• IT infrastructure deployment

Headquarters

HQ city

Nairobi

HQ country

Kenya

HQ region

Africa

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Hardware Sales: Sale of POS hardware (terminals, scanners, printers, cash drawers), fiscal devices (ETR, TIMS, eTIMS), IT hardware (computers, printers, security cameras, access control), GIS hardware (GPS, GNSS receivers, total stations), and lifestyle technology products.
2. Software Sales & Licensing: Sale of POS software (iPOS, iFood, Retail ERP), self-checkout software, queue management software, QSR F&B POS software, Supermarket software, and fiscal compliance software.
3. Professional Services: Implementation, training, delivery and support services for fiscal devices and eTIMS solutions. IT infrastructure design and deployment, managed IT services, workshop services, and cloud solutions implementation.
4. eTIMS Integration Services: Third-party eTIMS API integration services for SMEs and Enterprise businesses, system-to-system software integration with accounting/ERP systems.
5. Maintenance & Support: Ongoing support services for fiscal devices, POS systems, and IT infrastructure. VAR portal support and after-sales support for VAT-registered traders.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Total Solutions Limited sells and integrates end-to-end technology products for businesses in Kenya, combining proprietary retail and fiscal compliance software (iPOS suite, iFood self-ordering, Retail ERP, TSL eTIMS API/Portal and TSL Smart Capture) with authorized distribution of POS hardware (Newland, E-POS, Flexi, Tremol, Datecs, Zebra, Honeywell), ID card printers, biometric access control, CCTV, IT hardware, GIS equipment and lifestyle technology accessories. Its flagship regulated offering is KRA-approved Electronic Tax Register (ETR) and Electronic Tax Invoice Management System (eTIMS) devices and integration services that connect third-party ERP and accounting systems to the Kenya Revenue Authority, supported by managed IT, cloud, security and unified communications services.

Product overview

Total Solutions is a multi-division technology solutions provider operating six core business units: Software Solutions, IT Hardware, Infrastructure & Technical Services, Fiscal Solutions, GIS Solutions, and Lifestyle Technology. The software portfolio centers on iPOS ecosystem (Self-Checkout, Self-Ordering, Queue Management, Supermarket, and QSR F&B POS software) alongside Retail ERP and the TSL eTIMS API/Portal for Kenya Revenue Authority tax compliance. Hardware offerings span self-checkout kiosks (Z2 SCO in 21.5" and 27" Windows/Android variants), Newland mobile computers and scanners (HR33, FR80, NQuire, MT9300, NFT10, WD5), E-POS terminals (SP635-E1, Xtreme II V2) and peripherals (thermal printers, cash drawers, pole displays), Flexi POS hardware, EAS retail security systems, ID card printers (Bravo, Evolis, Fargo, Entrust, Zebra), access control biometrics (SpeedFace-V5L, uFace402 Plus), CCTV cameras, and general computing (HP printers/scanners, Lenovo/HP laptops, workstations). Fiscal Solutions include KRA-approved ETRs and fiscal printers (Tremol S25, M23, G03, FP24; Datecs WP25, FP700) with TSL Smart Capture for invoice fiscalization. GIS Solutions feature ArcGIS software, GPS/GNSS devices, total stations, and Trimble mobile mapping. The Infrastructure division provides managed IT, cloud (Microsoft 365/Azure), security (Sophos, Fortinet), and unified communications services. Lifestyle Technology covers consumer accessories including audio, cables, peripherals, AirPods, car tech, and bags.

Differentiator

Problem solved

Functional benefit

Brands

• TSL: Company abbreviation used for fiscal solutions including TSL eTIMS API, TSL Mobile Bluetooth Printer, and TSL Smart Capture.
• iPOS
• iFood

Products and services

• iPOS Software Suite (Self-Checkout, Self-Ordering, Queue Management, QSR F&B, Supermarket, Retail ERP) Proprietary retail software suite from Total Solutions covering self-checkout, self-ordering, queue management, quick-service restaurant and food and beverage point of sale, supermarket management and retail enterprise resource planning. Designed for supermarkets, convenience stores, retail chains, quick-service restaurants and hotels that need checkout, ordering and inventory operations on a unified platform.
• TSL eTIMS API Proprietary API integration platform that links third-party ERP and accounting software (including QuickBooks, SAP Business One, Sage Pastel, Tally, Odoo, Xero, NetSuite, IDS, GoFrugal, iVend and Microsoft Dynamics) to the KRA eTIMS electronic tax invoice system, supporting multiple programming languages for developers.
• TSL eTIMS Portal Web-based digital alternative to physical fiscal devices that lets taxpayers issue valid KRA receipts using smartphones, tablets, laptops or desktop computers, with reports and submission notifications, targeted at businesses wanting to avoid new hardware purchases.
• eTIMS Lite Simplified bundled eTIMS compliance offering for SMEs that handles KRA registration, document filing, software recommendation and installation assistance so small businesses can become eTIMS compliant without separate procurement.
• TSL eTIMS Connect for Fuel Stations Specialised eTIMS solution for fuel station operators combining fiscal devices, fuel POS and pump integration so stations can issue legitimate KRA-accepted receipts on every fuel sale.
• TSL Smart Capture Software that captures and fiscalises invoices and credit notes from PDF documents into KRA eTIMS-compatible format, compatible with Tally ERP 9, Tally Prime, Sage Pastel, QuickBooks Online, IDS, Odoo, Xero, GoFrugal and other accounting/ERP systems.
• Z2 SCO Self-Checkout Systems (21.5" and 27", Windows and Android) Self-checkout kiosk hardware line available in 21.5-inch and 27-inch screen sizes with Windows (Intel Core i5 11th gen) or Android (Rockchip RK3399) configurations, integrated Epson TM-M30 thermal printer and Newland FM80 2D barcode scanner, for retailers wanting to deploy customer-operated checkout.
• Tremol S25 Type A Mobile ETR KRA-approved portable Electronic Tax Register (Type A) with GSM, WiFi and optional Bluetooth, built-in battery and USB-C charging, designed for van sales, delivery trade and mobile retail use.
• Tremol M23 Type A Desktop ETR KRA-approved desktop Electronic Tax Register (Type A) with graphic display, LAN/WiFi or LAN/GPRS connectivity and interfaces for barcode reader, cash drawer and electronic scale.
• Tremol G03 Type B / Type C Control Unit KRA invoice validation device for TIMS compliance, available as Type B for retail POS integration and Type C for ERP/accounting application integration via TSL Smart Capture, with API integration across multiple programming platforms.
• Tremol FP24 Type B Mobile Fiscal Printer Compact KRA fiscal printer with long-lasting battery, fast printing mechanism, WiFi and SD card storage, aimed at mobile retail operations.
• Datecs WP-25 Type A Desktop ETR KRA-approved Electronic Tax Register with ARM processor, Seiko thermal printer, SD card electronic journal up to 32GB and Ethernet/Bluetooth connectivity for desktop fiscal receipting.
• Datecs FP700 Type B Fiscal Printer Heavy-duty enterprise KRA fiscal printer with integrated Type Control Unit, RS-232, USB, Ethernet connectivity and up to 200mm per second printing speed.
• Newland POS Hardware (HR33 Marlin, FR80 Salmon, NQuire Micro Kiosks, MT9300 Megattera, NFT10 Pilot Pro, WD5 Smartwatch) Authorized-distributor product line of Newland retail hardware including handheld barcode scanners (HR33 Marlin, FR80 Salmon), Android 13 micro kiosks with capacitive touchscreens (NQuire 1000 Manta III 10-inch, NQuire 1500 Mobula II 15-inch), rugged industrial smartwatch (WD5) and 5.5- to 5.7-inch touch mobile computers (MT9300, NFT10) with 2D CMOS imagers and 4G/NFC/WiFi connectivity.
• E-POS POS Hardware (SP635-E1, Xtreme II V2, Thermal Printers, Cash Drawers, Pole Displays, MSR Reader) Master-distributed E-POS range of touch POS terminals (SP635-E1 15-inch Intel Celeron J6412 quad-core Windows 11 PRO; Xtreme II V2 with Intel Core i5), high-speed thermal receipt printers (AF250USE, TEP300USE) up to 300mm/sec, heavy gauge steel cash drawer (ECH-410), VFD pole customer display and MSR magnetic stripe card reader for retail point-of-sale.
• Flexi POS Hardware (Touch Terminal, Scanners, Thermal Printers, Cash Drawer, Barcode Printer, Pole Display, Mobile Bluetooth Printer) Master-distributed Flexi retail hardware family including 15.6-inch capacitive touchscreen terminals (Intel Core i5/i3 Windows 10 PRO WiFi), handheld and table top 2D barcode scanners, thermal receipt printers, POS cash drawers, desktop barcode label printers, customer pole displays and portable Bluetooth-enabled mobile receipt printers for on-the-go retail.
• Retail POS Security (EAS Antennas, Hard Tags and Detachers, Ultra-Strip Labels, Clamp Tags, Safers) Electronic Article Surveillance (EAS) product family including RF and Acoustic Magnetic antennas, hard tags with detachers for apparel/merchandise, Ultra-Strip small-format labels for books/cosmetics/pharmaceuticals/DVDs, clamp tags for tools/bottles, and physical safers/display containers for high-value items.
• ID Card Printers and Card Technology (Bravo, Evolis, Fargo, Entrust, Zebra ZC, Edikio, Plain/Preprinted/Smart Cards and Ribbons) Plastic card printer portfolio (Bravo, Evolis Primacy, Evolis Edikio price tag solution, Fargo, Entrust SD360, Zebra ZC100 and ZC300) plus consumables (plain PVC cards, preprinted cards, smart cards and YMCK or monochrome ribbons) for ID badges, access credentials, membership and loyalty cards, hotel guest passes and retail price tagging.
• Access Control Biometrics (SpeedFace-V5L Terminal, uFace402 Plus Multi-Biometric Terminal) Touchless biometric access control terminals using Zkteco technology: SpeedFace-V5L with visible light facial recognition, palm verification, body temperature detection and masked-individual identification, plus uFace402 Plus multi-biometric terminal supporting palm vein, palm print and face authentication with 60-degree angle tolerance.
• Security Cameras / CCTV (Hikvision DS-2CD2023GO-I Bullet, DS-2CD2123GO-I Dome) Hikvision IP network cameras sold and integrated by Total Solutions, including 2MP outdoor bullet camera with H.265+ compression, 120dB WDR, IP67 rating, and 2MP outdoor dome camera with IP67, IK10, audio/alarm interface and metal construction for surveillance deployments.
• Core IT Hardware (HP Printers Home/Small Office/Business, HP Scanners, HP Large Format, Lenovo/HP Laptops, Desktops, Workstations) Authorized distribution of HP printing and computing hardware, including HP Deskjet/Laser/Smart Tank/OfficeJet Pro home printers, LaserJet/NeverStop/OfficeJet PRO small office printers, full LaserJet enterprise lines, sheet-fed/flatbed Scanjet scanners, HP Latex/DesignJet/PageWide XL large-format presses, Lenovo and HP laptops, desktop and all-in-one computers, and high-performance workstations for CAD/engineering/graphic design.
• GIS Solutions (ArcGIS Software, GPS, Total Stations, GNSS Receivers, Trimble MX50 Mobile Mapping System) Esri Eastern Africa Bronze-partner GIS offering combining ArcGIS software with Garmin handheld GPS devices (including Garmin Tread), Optron total stations for surveying and construction, EOS GNSS receivers for high-precision positioning and the Trimble MX50 vehicle-mounted mobile mapping system for corridor geospatial data collection.
• Lifestyle Technology Products (Audio, Cables, Peripherals, AirPods, Car Technology, Bags) Consumer accessories line sold via the tslonline.co.ke storefront and to retail customers, including audio devices (speakers, earbuds from Promate, Amplify, Volkano and ProBass), connectivity cables, computer and mobile peripherals, Apple AirPods, automotive technology (car chargers, mounts, connectivity devices) and technology bags and cases.
• Managed IT Services Ongoing outsourced management of customer IT systems and networks to keep critical services running with minimal downtime, offered under flexible co-sourcing or full outsourcing models for organisations preferring to externalise operations.
• Workshop Services (Repair and Maintenance) Repair and maintenance workshop covering PC and laptop repair, dot matrix/LaserJet/card printer repairs and fiscal device repair and configuration, supporting after-sales needs of POS, ETR and IT hardware customers.
• IT Infrastructure Design & Deployment End-to-end assessment, sourcing and deployment of IT infrastructure including server deployment (VMware and Microsoft Hyper-V virtualization), physical security, networking, structured cabling, routing and switching, and firewall setup; cited enterprise deployments include British High Commission, Kenafric Bakery, Broadway Bakery and Vivo Energy.
• Cloud Solutions (Microsoft 365 and Microsoft Azure) Cloud services covering the Microsoft 365 productivity suite (backup, file storage, mobile Office apps, Teams, Forms, Booking) and the Microsoft Azure platform for building, managing and deploying applications, with migration support across private, public and hybrid cloud models.
• Security Services (Next-Generation Firewall, Intrusion Prevention, AV) Network and endpoint security services built on next-generation firewalls from Sophos and Fortinet with deep packet inspection, TLS/SSL encrypted traffic inspection and intrusion prevention, plus website filtering, QoS/bandwidth management and endpoint antivirus via ESET and Bitdefender.
• Unified Communication Services Integration of instant messaging, VoIP, audio, web and video conferencing delivered through partnerships with Yeastar, Avaya and Logitech to provide workplace collaboration across customer sites.

Named customers18 records

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration28 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core.

• Esri Eastern AfricacoreTechnology or IntegrationOfficial partner of Esri Eastern Africa for GIS solutions. Brings ArcGIS software and spatial analytics solutions to Kenyan market. Total Solutions is an official Esri Partner Network Bronze member.
• TremolcoreTechnology or IntegrationAuthorized distributor of Tremol fiscal devices including S25, M23, G03, and FP24. Provides Type A, B, and C ETR devices and fiscal printers for KRA compliance.
• DatecscoreTechnology or IntegrationAuthorized distributor of Datecs fiscal devices including WP25 and FP700. Provides Type A and B fiscal devices for KRA compliance.
• SAPcoreTechnology or IntegrationSAP Business One integration partner for eTIMS Type C solutions. Direct integration between SAP Business One and KRA eTIMS system.
• NewlandcoreTechnology or IntegrationPartner for POS hardware including HR33 Marlin, FR80 Salmon scanners, NQuire kiosks, MT9300 and NFT10 mobile computers, and WD5 industrial smartwatches.
• FlexicoreTechnology or IntegrationMaster distributor for Flexi POS hardware including touch terminals, handheld scanners, table top scanners, thermal receipt printers, cash drawers, and Bluetooth printers.
• E-POScoreTechnology or IntegrationMaster distributor for E-POS POS hardware including SP635-E1 touch terminals, Xtreme II V2, thermal printers, cash drawers, and MSR readers.
• QuickBookscoreTechnology or IntegrationDirect integration partner for TREMOL G03 Type C Control Unit with QuickBooks Online for seamless eTIMS compliance.
• Oracle NetSuitecoreTechnology or IntegrationDirect integration partner for TREMOL G03 Type C Control Unit with Oracle NetSuite ERP.
• Microsoft Dynamics NavisioncoreTechnology or IntegrationDirect integration partner for TREMOL G03 Type C Control Unit with Microsoft Dynamics Navision.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Craft Silicon: NSE-listed Kenyan software company providing Tillpoint POS and related retail technology solutions to East African merchants. Directly competes with Total Solutions' iPOS portfolio and shares the same enterprise retail and F&B customer targets in Kenya.
• Pesapal: Nairobi-based payments and merchant technology provider offering POS terminals, payment processing, and merchant integrations across East Africa. Comparable as a regional merchant/retail technology competitor with overlapping POS and integration products.
• Ison Technologies: Kenya-headquartered IT systems integrator and managed services provider serving enterprise customers in East Africa. Comparable as a multi-vendor IT solutions and infrastructure design competitor drawing from overlapping enterprise accounts.

Broad incumbents

• Liquid Intelligent Technologies: Pan-African technology group offering managed IT services, cloud, cybersecurity, and unified communications across East Africa. Overlaps with Total Solutions' Infrastructure & Technical Services division across enterprise customers in Kenya and the broader region.
• Verifone: Global POS hardware and payment terminal manufacturer. Comparable as the underlying OEM category whose devices Total Solutions distributes; relevant as a broader incumbent whose go-to-market and pricing decisions affect TSL's hardware business.
• NCR Corporation: Global enterprise POS, payments, and self-checkout solutions provider serving retail and hospitality chains. Comparable as a broader incumbent whose enterprise-grade self-checkout, POS software, and managed services compete with Total Solutions' iPOS and Z2 SCO offerings across multi-branch retailers.
• Safaricom: Kenya's largest mobile network operator and enterprise technology provider offering M-Pesa, cloud, and enterprise IT services. Comparable as a much larger incumbent with overlapping enterprise IT customers and competing cloud/managed services offerings.

Regional players

• Cellulant: Pan-African digital payments and commerce platform headquartered in Nairobi. Comparable as a regional peer addressing the same merchant payment, fiscal compliance, and digital commerce needs across African markets that Total Solutions serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/totalsltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Solutions