Icon Water
Icon Water is the Australian Capital Territory's government-owned water and wastewater utility, delivering regulated potable water, sewage, and recycled water services to ACT residents, businesses, and government customers under a monopoly license.
- Company typePrivate
- Founded2015
- HeadquartersCanberra, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Icon Water does
Icon Water is the Australian Capital Territory (ACT) government-owned water and wastewater utility, formed in 2015 to deliver potable water, sewage, recycled water, and stormwater management to the ACT's residents, businesses, and government customers. As the sole licensed provider operating under a regulated monopoly framework supervised by the Independent Competition and Regulatory Commission (ICRC), Icon Water's service territory is co-extensive with the ACT itself, giving it an efficient-scale position that no competing licensed operator can challenge. Operations span conventional and advanced water treatment, distribution mains, sewage collection, wastewater treatment with recycled water output, and a 1,285-hectare biodiversity offset property that underpins its carbon program.
The company's installed asset base includes a 2.5 MW mini-hydro facility, 1.4 MW of solar generation, and an active Water Meter Replacement Program launched in 2024 to modernize customer-facing metering. The 2026 award of a five-year, AU$1.75 million contract to Itanz Technologies for integration architecture services signals ongoing digital backbone investment on top of core hydraulic infrastructure. Icon Water also holds a 50% interest in ActewAGL, a joint venture with Australian Gas Light Company that delivers electricity and gas distribution across the ACT — extending the group's exposure beyond water into complementary regulated utilities.
Icon Water's revenue mechanics are dominated by regulated water and wastewater charges set by the ICRC, supplemented by developer contributions for new connections and ancillary services such as standpipe hire. As a territory-owned corporation, Icon Water reports to the ACT Government rather than operating as a publicly listed entity, and capital programs are reviewed through regulatory determinations. The company has publicly committed to net-zero emissions by 2045 and operates a Reconciliation Action Plan in partnership with the Ngunnawal Community, both of which are reflected in its award history including a Banksia Gold Award and multiple Australian Water Association recognitions.
Icon Water firmographics
Firmographics- Name
- Icon Water
- Legal name
- Icon Water Limited
- Website
- https://iconwater.com.au
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Icon Water is the Australian Capital Territory's government-owned water and wastewater utility, delivering regulated potable water, sewage, and recycled water services to ACT residents, businesses, and government customers under a monopoly license.
- Ownership category
- akta.pro rank
Icon Water industry classification
Industry- Product category
- Water and Wastewater Utility Services
- NAICS
- Water, Sewage and Other Systems (2213)
- SIC
- Water Supply (4941)
- akta.pro primary industry
- Water Supply & Wastewater Utilities Administration (BPAIACAG)
- akta.pro secondary industry
- Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE)
Keywords
Where Icon Water is headquartered
LocationHeadquarters
- HQ city
- Canberra
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Icon Water business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Water Supply Charges: Recurring volumetric and fixed charges for drinking water supply services to residential and commercial customers across the ACT, regulated by the ICRC through periodic price reviews
- Wastewater Services: Charges for wastewater collection and treatment services, including sewerage network access and treatment plant operations
- Water and Sewerage Capital Contributions (WSCC): One-time charges to developers for Class 2 shared infrastructure costs. The WSCC charge for 2026-27 is $920 per net increase in equivalent population (EP)
- Standpipe Hire: Fees for hiring metered standpipes to businesses such as contractors and water carters for bulk water access from fire hydrants
- Liquid Trade Waste Approvals: Approval and compliance services for businesses discharging non-domestic liquid waste to the wastewater network, currently with no application fees
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Multi-year contract | Water and Sewerage Capital Contributions Code (WSCC) for developers |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
Icon Water product offering
Product offeringCore offering
Icon Water is a regulated monopoly utility supplying drinking water and providing wastewater collection and treatment services to residential, commercial, and government customers across the Australian Capital Territory. The company operates dams, reservoirs, treatment plants, and pipe networks, and also offers developer services, liquid trade waste management, standpipe hire, and water conveyancing for property transactions.
Product overview
Icon Water is a territory-owned corporation providing essential water and wastewater services to the Australian Capital Territory. The company operates as a single integrated utility delivering drinking water supply (sourced from Cotter River, Googong Reservoir, and Murrumbidgee River) and wastewater collection/treatment services. Customer-facing offerings include the My Icon Water online portal for account management and bill payments, water meter services (installation, reading, replacement), liquid trade waste management for commercial customers, standpipe hire for contractors, developer services for building projects, water conveyancing services for property transactions, and the Free the Poo community education campaign. The utility also manages infrastructure projects such as the Belconnen Trunk Sewer upgrades and maintains standards through its Water Supply and Sewerage Standards documentation.
Differentiator
Problem solved
Functional benefit
Products and services
- Water Supply Services Drinking water supply and distribution services to residential and commercial customers in the Australian Capital Territory, sourced from Cotter River reservoirs, Googong Reservoir, and Murrumbidgee River.
- Wastewater and Sewerage Services Collection and treatment of wastewater and sewage for the ACT region, including network maintenance, sewage pumping stations, and treatment at the Lower Molonglo Water Quality Control Centre.
- Water Meter Services Installation, reading, replacement, and maintenance of residential and commercial water meters, including meter self-read capabilities and relocation services.
- Liquid Trade Waste Management Approval and management service for businesses discharging non-domestic liquid waste to the wastewater network, including application processing, compliance monitoring, and variation management.
- Standpipe Hire Rental of portable hydrants (standpipes) for businesses such as contractors and water carters to access bulk water from fire hydrants on water mains.
- Developer and Building Services Application and compliance services for developments including network protection compliance, project applications, building approval guides, and capital contributions for water and sewer infrastructure.
- Water Conveyancing Services Certificate issuance for property transactions including conveyancing certificates (account balance) and special water meter reading certificates for property sales and transfers.
Quantifiable outcome
- Net zero greenhouse gas emissions by 2045
- +3 more outcomes
Companies that use Icon Water
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles4 records
Icon Water technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Icon Water partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- Itanz Technologies LimitedcorePakistani technology firm Itanz Technologies Limited secured a five-year contract (AU$1.75 million) for integration architecture deployment at Icon Water, supporting operational and digital infrastructure modernization. This is Itanz's first reported international contract following its March 2025 merger.
- ActewAGLcoreIcon Water holds a 50% stake in ActewAGL, which provides combined electricity, gas, and water services in the ACT region.
- ACT Parks and Conservation ServicecoreCollaboration to minimise environmental impacts and support long-term water quality through coordinated catchment management. Partnership for environmental protection across ACT parks and reserves.
- WaterwatchminorPartnership supporting community-led water quality monitoring across the Upper Murrumbidgee Catchment to protect waterways and strengthen local environmental stewardship.
- Upper Murrumbidgee Catchment NetworkminorCollaboration to identify and prioritise erosion hotspots for remediation and protect catchment health through Actions for Clean Water Plans.
- Ngunnawal CommunitycoreIcon Water's Reconciliation Action Plan is co-developed and co-endorsed by the Ngunnawal Community and Reconciliation Australia. Includes Caring for Country initiatives, Aboriginal Water Assessments, and cool burns at Williamsdale Biodiversity Offset Property led by Ngunnawal representatives.
- ACT Office of WaterminorFacilitates Aboriginal Water Assessments (AWAs) with the Ngunnawal community, recording observations, cultural knowledge, and scientific insights to inform water policy and management.
- University of QueenslandminorResearch partnership to study fugitive nitrous oxide emissions from wastewater treatment, informing future infrastructure investments and contributing to global environmental efforts.
- Smart Approved WaterMarkminorCollaborative partnership with Smart Approved WaterMark and other Australian water utilities to provide water-saving tips and resources through Smart Water Advice platform.
Scale indicators8 records
Recent moves5 records
Expansion highlights4 records
Icon Water competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Icon Water social profiles
Digital presenceIcon Water compliance and trust
Trust signalCompliance4 records
Icon Water financial estimates
Financial estimateRevenue estimate
Valuation estimate
Icon Water leadership team
Management profileNumber of profiles
Profiles1 record
Icon Water subsidiaries and ownership
Company hierarchySubsidiaries1 record
Icon Water funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Icon Water M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Icon Water
What does Icon Water do?
Icon Water is a regulated monopoly utility supplying drinking water and providing wastewater collection and treatment services to residential, commercial, and government customers across the Australian Capital Territory. The company operates dams, reservoirs, treatment plants, and pipe networks, and also offers developer services, liquid trade waste management, standpipe hire, and water conveyancing for property transactions.
When was Icon Water founded?
Icon Water was founded in 2015. It employs 251 to 500 people.
Where is Icon Water based?
Icon Water is headquartered in Canberra, Australia, in the Oceania region.
How does Icon Water make money?
Five revenue lines are on record. Water Supply Charges are the primary driver. The others are wastewater Services, water and Sewerage Capital Contributions (WSCC), standpipe Hire and liquid Trade Waste Approvals.
Does Icon Water have an API?
No public API is recorded for Icon Water.
What industry is Icon Water in?
Icon Water's product category is Water and Wastewater Utility Services. Its primary akta.pro industry code is BPAIACAG, Water Supply & Wastewater Utilities Administration, with a secondary code of BPAIAMAE, Water Resources Administration (Watersheds, Rivers, Groundwater). Its NAICS code is 2213 and its SIC code is 4941.