Icon Water

What Icon Water does

Icon Water is the Australian Capital Territory (ACT) government-owned water and wastewater utility, formed in 2015 to deliver potable water, sewage, recycled water, and stormwater management to the ACT's residents, businesses, and government customers. As the sole licensed provider operating under a regulated monopoly framework supervised by the Independent Competition and Regulatory Commission (ICRC), Icon Water's service territory is co-extensive with the ACT itself, giving it an efficient-scale position that no competing licensed operator can challenge. Operations span conventional and advanced water treatment, distribution mains, sewage collection, wastewater treatment with recycled water output, and a 1,285-hectare biodiversity offset property that underpins its carbon program.

The company's installed asset base includes a 2.5 MW mini-hydro facility, 1.4 MW of solar generation, and an active Water Meter Replacement Program launched in 2024 to modernize customer-facing metering. The 2026 award of a five-year, AU$1.75 million contract to Itanz Technologies for integration architecture services signals ongoing digital backbone investment on top of core hydraulic infrastructure. Icon Water also holds a 50% interest in ActewAGL, a joint venture with Australian Gas Light Company that delivers electricity and gas distribution across the ACT — extending the group's exposure beyond water into complementary regulated utilities.

Icon Water's revenue mechanics are dominated by regulated water and wastewater charges set by the ICRC, supplemented by developer contributions for new connections and ancillary services such as standpipe hire. As a territory-owned corporation, Icon Water reports to the ACT Government rather than operating as a publicly listed entity, and capital programs are reviewed through regulatory determinations. The company has publicly committed to net-zero emissions by 2045 and operates a Reconciliation Action Plan in partnership with the Ngunnawal Community, both of which are reflected in its award history including a Banksia Gold Award and multiple Australian Water Association recognitions.

Name

Icon Water

Legal name

Icon Water Limited

Website

https://iconwater.com.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

Icon Water is the Australian Capital Territory's government-owned water and wastewater utility, delivering regulated potable water, sewage, and recycled water services to ACT residents, businesses, and government customers under a monopoly license.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

akta.pro secondary industry

Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE)

Keywords

• Water utility services
• Wastewater treatment
• Drinking water supply
• Sewerage infrastructure
• Water network management

Headquarters

HQ city

Canberra

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Water Supply Charges: Recurring volumetric and fixed charges for drinking water supply services to residential and commercial customers across the ACT, regulated by the ICRC through periodic price reviews
2. Wastewater Services: Charges for wastewater collection and treatment services, including sewerage network access and treatment plant operations
3. Water and Sewerage Capital Contributions (WSCC): One-time charges to developers for Class 2 shared infrastructure costs. The WSCC charge for 2026-27 is $920 per net increase in equivalent population (EP)
4. Standpipe Hire: Fees for hiring metered standpipes to businesses such as contractors and water carters for bulk water access from fire hydrants
5. Liquid Trade Waste Approvals: Approval and compliance services for businesses discharging non-domestic liquid waste to the wastewater network, currently with no application fees

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Icon Water is a regulated monopoly utility supplying drinking water and providing wastewater collection and treatment services to residential, commercial, and government customers across the Australian Capital Territory. The company operates dams, reservoirs, treatment plants, and pipe networks, and also offers developer services, liquid trade waste management, standpipe hire, and water conveyancing for property transactions.

Product overview

Icon Water is a territory-owned corporation providing essential water and wastewater services to the Australian Capital Territory. The company operates as a single integrated utility delivering drinking water supply (sourced from Cotter River, Googong Reservoir, and Murrumbidgee River) and wastewater collection/treatment services. Customer-facing offerings include the My Icon Water online portal for account management and bill payments, water meter services (installation, reading, replacement), liquid trade waste management for commercial customers, standpipe hire for contractors, developer services for building projects, water conveyancing services for property transactions, and the Free the Poo community education campaign. The utility also manages infrastructure projects such as the Belconnen Trunk Sewer upgrades and maintains standards through its Water Supply and Sewerage Standards documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Supply Services Drinking water supply and distribution services to residential and commercial customers in the Australian Capital Territory, sourced from Cotter River reservoirs, Googong Reservoir, and Murrumbidgee River.
• Wastewater and Sewerage Services Collection and treatment of wastewater and sewage for the ACT region, including network maintenance, sewage pumping stations, and treatment at the Lower Molonglo Water Quality Control Centre.
• Water Meter Services Installation, reading, replacement, and maintenance of residential and commercial water meters, including meter self-read capabilities and relocation services.
• Liquid Trade Waste Management Approval and management service for businesses discharging non-domestic liquid waste to the wastewater network, including application processing, compliance monitoring, and variation management.
• Standpipe Hire Rental of portable hydrants (standpipes) for businesses such as contractors and water carters to access bulk water from fire hydrants on water mains.
• Developer and Building Services Application and compliance services for developments including network protection compliance, project applications, building approval guides, and capital contributions for water and sewer infrastructure.
• Water Conveyancing Services Certificate issuance for property transactions including conveyancing certificates (account balance) and special water meter reading certificates for property sales and transfers.

Quantifiable outcome

• Net zero greenhouse gas emissions by 2045
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Itanz Technologies LimitedcoreTechnology or Integration · 16 March 2026Pakistani technology firm Itanz Technologies Limited secured a five-year contract (AU$1.75 million) for integration architecture deployment at Icon Water, supporting operational and digital infrastructure modernization. This is Itanz's first reported international contract following its March 2025 merger.
• ActewAGLcoreOthersIcon Water holds a 50% stake in ActewAGL, which provides combined electricity, gas, and water services in the ACT region.
• ACT Parks and Conservation ServicecoreStrategic or Co-development PartnerCollaboration to minimise environmental impacts and support long-term water quality through coordinated catchment management. Partnership for environmental protection across ACT parks and reserves.
• WaterwatchminorStrategic or Co-development PartnerPartnership supporting community-led water quality monitoring across the Upper Murrumbidgee Catchment to protect waterways and strengthen local environmental stewardship.
• Upper Murrumbidgee Catchment NetworkminorStrategic or Co-development PartnerCollaboration to identify and prioritise erosion hotspots for remediation and protect catchment health through Actions for Clean Water Plans.
• Ngunnawal CommunitycoreStrategic or Co-development PartnerIcon Water's Reconciliation Action Plan is co-developed and co-endorsed by the Ngunnawal Community and Reconciliation Australia. Includes Caring for Country initiatives, Aboriginal Water Assessments, and cool burns at Williamsdale Biodiversity Offset Property led by Ngunnawal representatives.
• ACT Office of WaterminorStrategic or Co-development PartnerFacilitates Aboriginal Water Assessments (AWAs) with the Ngunnawal community, recording observations, cultural knowledge, and scientific insights to inform water policy and management.
• University of QueenslandminorStrategic or Co-development PartnerResearch partnership to study fugitive nitrous oxide emissions from wastewater treatment, informing future infrastructure investments and contributing to global environmental efforts.
• Smart Approved WaterMarkminorGTM or Marketing PartnerCollaborative partnership with Smart Approved WaterMark and other Australian water utilities to provide water-saving tips and resources through Smart Water Advice platform.

Scale indicators8 records

Recent moves5 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/IconWater
• YouTubeyoutube.com/iconwater
• Facebookfacebook.com/iconwatercbr
• Instagraminstagram.com/iconwater

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Icon Water