Regie DES Transports de Marseille

What Regie DES Transports de Marseille does

RTM (Régie des Transports Métropolitains) is a public industrial establishment (EPIC) wholly owned by the Métropole Aix-Marseille-Provence, operating the integrated public transport network for the Marseille metropolitan area. The network comprises metro, bus, tramway, and maritime services (Ferry Boat, lanavette to the Frioul archipelago and Pointe Rouge), supplemented by on-demand accessible transport (Mobimétropole across 15 communes, LeBus+ across 17 basins) and shared mobility services (levélo bicycles, car-sharing, scooters). The company is governed by a Public Service Obligation Contract with the Métropole, which acts as the organizing transport authority, funder, and regulator. Director General Hervé BECCARIA leads an organization of 1,001–5,000 employees headquartered at 79 boulevard de Dunkerque, Marseille, with operational subsidiaries spanning regional sub-sectors (RTM Est Métropole, RTM Ouest Métropole, Transcool13, Transports du Pays de l'Etoile, Bus des Cigales, Ulysse, Lignes de l'Agglo).

The core digital platform is the RTM mobile application (iOS and Android) paired with the MaRTM personal account portal, integrating real-time schedules, route planning, ticket purchasing, subscription management, and the RTM Alerte in-app SOS safety feature. The ticketless fare backbone is the Lacarte mobility card (8-year validity) and the Leticket rechargeable card, alongside Pass Permanent monthly subscriptions, Pass Annuel annual subscriptions, and single/group tickets. In September 2025, RTM launched open payment validation via contactless bank cards (CB/VISA/MASTERCARD) across the full network, supporting up to 5 travelers per card with a 60-minute free transfer window. Technology vendors include Padam Mobility (on-demand app), DYDU (AI chatbot with NLU and generative AI on Microsoft Azure), Free Pro and OVH (hosting), and ADIMEO (web development). The SERENITY experimental project applies computer vision to passenger flow and anomaly detection across 5 major metro stations.

RTM's revenue model combines farebox receipts (unit tickets, monthly and annual subscriptions, maritime fares, parking relais), fine collection (Procès-Verbaux), and public subsidies channelled through the Métropole Aix-Marseille-Provence. Distribution is multichannel: 8 physical points of sale, ticket vending machines at all metro/tram/BHNS stations, bus driver sales, an authorized third-party vendor network, the rtm.fr subscription portal, the mobile app, and bank-card validators. Customer segments span general commuters, persons with reduced mobility (served by Mobimétropole and LeBus+), groups and organizations, park-and-ride users, and discount-fare beneficiaries (students, large families, Complémentaire Santé Solidaire recipients, RSA recipients, and others); seniors over 65 and children under 11 residing in the metropolitan area travel free. The company holds RGPD/GDPR compliance and operates a designated DPO, though its website is currently non-compliant with RGAA accessibility requirements under audit.

Name

Regie DES Transports de Marseille

Legal name

Régie des Transports Métropolitains

Website

https://rtm.fr

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

RTM is a publicly-owned EPIC operating the integrated metro, bus, tramway, and maritime public transport network for the Marseille metropolitan area under contract with Métropole Aix-Marseille-Provence, serving individual commuters, persons with reduced mobility, and groups across multiple communes.

Ownership category

akta.pro rank

Product category

Public Transportation Services

NAICS

Mixed Mode Transit Systems (485111), Bus and Other Motor Vehicle Transit Systems (485113), Special Needs Transportation (485991), Urban Transit Systems (4851)

SIC

Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)

akta.pro primary industry

Integrated Ferry + Ground Transport (Intermodal) Services (THAEAGAK)

akta.pro secondary industry

On-Demand Shared Shuttle / Vanpool (Dynamic Routing, Door-to-Door) (TLAFAJAB)

Keywords

• Public transport services
• Urban mobility network
• Multimodal transit operations
• Transit ticketing systems
• Accessible transport services

Headquarters

HQ city

Marseille-en-beauvaisis

HQ country

France

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Public Transport Fares: RTM generates revenue through sale of transport tickets and passes including single tickets (1 voyage, 2 voyages, 10 voyages), Pass Permanent (monthly recurring subscription), Pass Annuel (annual subscription), and group tickets. The system includes free travel for seniors over 65 and children under 11 residing in the metropolitan area.
2. Parking Relais Fees: Revenue from parking facilities at metro stations, with preferential rates for RTM subscribers and free access for subscribers with validated return trips within 2 hours.
3. Maritime Transport Fares: Revenue from Lanavette (maritime shuttles) and Ferry Boat services, with free access for subscribers and libre-circulation holders, and paid fares for other travelers.
4. Fine Collections: Revenue from processing and collecting fines (Procès-Verbaux) for fare evasion and other transit violations.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

RTM is a public transport authority (EPIC) operating integrated multimodal transit services — metro, bus, tramway, and maritime shuttles (Ferry Boat, Lanavette) — across the Marseille metropolitan area under contract with the Métropole Aix-Marseille-Provence. It sells fares and passes (single tickets, Leticket, Pass Permanent monthly, Pass Annuel annual, group tickets) and offers open bank-card payment, on-demand transport for persons with reduced mobility (Mobimétropole, LeBus+), park-and-ride facilities, bike and micromobility services (levélo, Trottinette, Autopartage), and customer-facing digital tools (RTM mobile app, MaRTM account, AI chatbot).

Product overview

RTM (Régie des Transports Métropolitains) operates as the public transport authority for Marseille and the Aix-Marseille-Provence Metropolis. The core offering consists of the RTM Mobile Application and MaRTM personal account portal, which integrate ticketing (Lacarte mobility card, Leticket rechargeable tickets, Pass Permanent monthly subscription, Pass Annuel annual pass) with network information (schedules, real-time updates, route planning). The transit network itself includes metro (including upcoming Neomma automated line), bus, tramway, and maritime services (Ferry Boat, lanavette, lebateau Frioul If). Specialized services target disabled passengers (Mobimétropole, Lebus+ on-demand transport) and include park-and-ride facilities, bicycle/scooter rental (levélo, levélo+, Autopartage, Trottinette), and emergency response (RTM Alerte SOS button). Open Payment via bank card enables validation without tickets. Subsidiaries include Bus des Cigales, Ulysse, and Lignes de l'Agglo.

Differentiator

Problem solved

Functional benefit

Products and services

• RTM Mobile Application Official RTM mobile application for iOS and Android providing real-time schedules, route planning, traffic alerts, ticket purchasing, fine (PV) payment, escalator/elevator status, and RTM Alerte emergency SOS functionality for individual passengers.
• MaRTM Personal Account Portal Online personal account portal on rtm.fr for managing Pass Permanent subscriptions, downloading attestations, saving favorite schedules, registering for line alerts, and managing client profile information.
• Lacarte (Carte de Mobilité / Mobility Card) Personal nominative rechargeable transit card valid for 8 years. Stores transit subscriptions or euro balances for travel on the metropolitan network. Required to access reduced-rate tariffs based on age, status, or family composition.
• Leticket Rechargeable Ticket Card Rechargeable ticket card holder allowing passengers to load 1-trip, 2-trip, or 10-trip tickets. Rechargeable up to 10 times for single/2-trip tickets and 2 times for 10-trip tickets. Group tickets for up to 4 persons also available. First purchase incurs a €0.10 supplement for the card.
• Pass Permanent (Monthly Subscription) Monthly auto-renewing transit subscription (tacit reconduction) with a minimum 12-month commitment, billed monthly by SEPA direct debit. Includes automatic zone-based pricing according to subscriber profile and unlimited travel on subscribed zones.
• Pass Annuel (Annual Subscription) Annual transit pass valid for 365 days from first validation, paid in one installment on ticket vending machines or through approved vendors. Covers unlimited travel on the subscribed zones.
• Mobimétropole (On-Demand Accessible Transport) On-demand collective transport service for persons with disabilities. Provides door-to-door pickups and drop-offs across 15 communes in the central and western Marseille metropolitan area. Reserved for holders of Carte Mobilité Inclusion with 80% disability status.
• LeBus+ à la Demande (On-Demand PMR Transport) On-demand collective transport service for persons with reduced mobility. Covers 17 basins of the Aix-Marseille-Provence Métropole. Mandatory reservation required; eligible for holders of Carte Mobilité Inclusion with 80% disability status. Operated by subsidiary Transcool13 with the Padam Mobility mobile application providing real-time geolocation and push notifications.
• RTM Alerte (SOS Button) In-app emergency alert feature connecting users with the RTM security control room during safety incidents (medical emergency, theft, accident, assault, harassment). Available 24/7 across the network with both voice call and discreet text-message options.
• Parking Relais (Park-and-Ride) Park-and-ride parking facilities at metro stations enabling combined car and public transit travel. Offers preferential rates for RTM subscribers and free access for subscribers with a validated return trip within 2 hours.
• Ferry Boat Maritime Shuttle Maritime shuttle service connecting Marseille city center (Hôtel de Ville/Mairie) to Place aux Huiles. Integrated with the standard transit ticket and accessible with regular tickets.
• Lanavette (Maritime Shuttle to Frioul and Pointe Rouge) Maritime shuttle boats serving routes to the Frioul archipelago (l'Île, Ratonneau) and Pointe Rouge. Free for RTM subscribers and libre-circulation holders; paid fares for other travelers.
• Levélo Bicycle Rental Service Bicycle rental service for metropolitan travel, part of RTM's shared-mobility offering that also includes electric bikes (levélo+), covered parking (l'abrivélo), car sharing (Autopartage), and scooter rental (Trottinette).
• Open Payment Bank Card Validation Open payment system allowing contactless validation of transit fares using CB, VISA, or MASTERCARD bank cards or connected devices (smartphone, watch) at all validators on bus, metro, tram, and Ferry Boat. Supports up to 5 travelers per card with free transfers within 60 minutes. No account or prior registration required.
• Carte Groupe 4 (Group Travel Ticket) Group transit ticket allowing up to 4 persons to travel together, designed for schools, companies, associations, and event organizers requiring group transport.

Quantifiable outcome

• 60-minute free transfer window for bank card payments
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability10 records

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Transcool13coreImplementation/ SI/ Consulting PartnerSubsidiary of RTM (based at 3 rue Bir Hakeim, 13001 Marseille) responsible for operating LeBus+ à la Demande service for persons with reduced mobility under contract with Métropole Aix-Marseille-Provence. Handles transport operations and driver management.
• MOUV'IDESminorImplementation/ SI/ Consulting PartnerSubcontractor providing drivers for part of the LeBus+ à la Demande transport service operated by Transcool13.
• Métropole Aix-Marseille-ProvencecoreStrategic or Co-development PartnerThe organizing authority (Autorité Organisatrice de la Mobilité) for transport in the metropolitan area. RTM operates under Contract d'Obligation de Service Public with MAMP. MAMP provides direction, funding, and oversight for public transport services.
• Bus des CigalescoreOthersSubsidiary operating bus services in the metropolitan area. Part of the RTM group under Métropole Mobilité branding.
• UlyssecoreOthersSubsidiary operating bus services in the Ouest Etang sector. Part of the RTM group under Métropole Mobilité branding.
• Lignes de l'AgglocoreOthersSubsidiary operating bus services in the Aubagne sector. Part of the RTM group under Métropole Mobilité branding.
• RTM Est MétropolecoreOthersRegional subsidiary of RTM responsible for La Ciotat/Ceyreste sector. Located at 79 boulevard de Dunkerque, 13002 Marseille. Represented by Nicolas COVAREL.
• RTM Ouest MétropolecoreOthersRegional subsidiary of RTM responsible for Martigues sector. Located at 79 boulevard de Dunkerque, 13002 Marseille. Represented by Nicolas COVAREL.
• Transports du Pays de l'Etoile (TPE)coreOthersSubsidiary of the RTM group operating in the Pays de l'Etoile area, part of the group structure for video protection services.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/RTM_Officiel
• Facebookfacebook.com/RTMinfos
• LinkedInfr.linkedin.com/company/r-gie-des-transports-de-marseille
• Instagraminstagram.com/rtm_transports

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Regie DES Transports de Marseille