What Malteser in Deutschland does

Malteser in Deutschland (legal entity: Malteser Hilfsdienst e.V., with Malteser Deutschland gGmbH as an operating subsidiary) is a Cologne-based Catholic nonprofit aid organization and the German arm of the Sovereign Order of Malta, with origins tracing back over 950 years. It operates as a multi-service humanitarian provider delivering emergency medical rescue services (Rettungsdienst), first aid training (Erste-Hilfe-Kurse), hospital management, ambulatory and residential elderly care, hospice and palliative services, home emergency alert systems (Hausnotruf with 24/7 response center and GPS-enabled mobile devices), monthly meal delivery (Menüservice, ~4 million meals annually), consumable care supplies (Pflegebox), dementia-friendly cultural tours, refugee integration programs, school accompaniment services, and international disaster relief via subsidiary Malteser International. The organization employs more than 40,000 people and engages approximately 58,000 volunteers across 700 service locations nationwide.

The technology stack is functional rather than differentiated: GPS/WiFi-enabled mobile emergency devices feed a 24-hour response center, online portals handle course booking, meal ordering, and Pflegebox selection with integrated Pflegekasse (statutory long-term care insurance) billing, and specialized medical equipment supports rescue operations. No AI/ML capabilities are disclosed. The product portfolio spans cradle-to-grave humanitarian services, unified under the Malteser brand and supplemented by sub-brands Malteser Jugend (youth), Malteser International (overseas aid), Malteser Werke (social welfare), and content platforms aware-online.de and dabei-online.de.

Revenue is generated through a hybrid nonprofit model combining subscription fees for Hausnotruf (€0-37.90/month with insurance coverage; up to €64.90 without), Pflegekasse-reimbursed Pflegebox subscriptions (max €42/month), public welfare contracts for Rettungsdienst with municipalities and health insurers, one-time fees for first aid courses (~€30-50 for driver's license courses), enterprise fees for event medical services, donations and Fördermitglied (supporting membership) contributions, and international grant funding from the German Federal Foreign Office and EU. Go-to-market combines community-led volunteer mobilization, direct-to-consumer digital and phone ordering (0800 hotlines), and enterprise field sales for institutional contracts. Customer segments include elderly individuals, people with dementia, refugees, uninsured individuals, schools, event organizers, and the German public health system.

Name

Malteser in Deutschland

Legal name

Malteser Hilfsdienst e.V.

Website

https://malteser.de

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

51–100 employees

Short description

Malteser in Deutschland is the German arm of the Order of Malta, a Catholic nonprofit operating emergency rescue, elderly care, first aid training, meal delivery, and international humanitarian aid across 700 German locations with 40,000+ employees and 58,000 volunteers.

Ownership category

akta.pro rank

Product category

Humanitarian Aid and Social Services

NAICS

Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (624230), Ambulance Services (621910), General Medical and Surgical Hospitals (6221)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Skilled Nursing Care Facilities (8051)

akta.pro primary industry

Humanitarian Health & Emergency Medical Relief NGOs (HLAJAKAE)

akta.pro secondary industries

Refugee, IDP & Migration Humanitarian Assistance (BPAGAAAH), Refugee, Migration & Displacement Support (BPAGABAH), International & Local Implementing NGOs (HLAJAKAD)

Keywords

• Emergency medical services
• Elderly care services
• First aid training
• Humanitarian aid
• Home emergency response

Headquarters

HQ city

Cologne

HQ country

Germany

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Social Services Fees: Fees for care services including home emergency response (Hausnotruf), mobile emergency services, ambulatory care, and meal delivery services. These services are often partially or fully covered by German health and long-term care insurance (Pflegekasse).
2. Training and Education: Revenue from first aid courses, professional development programs, and educational seminars offered through Malteser academies and training centers across Germany.
3. Emergency Medical Services: Emergency rescue and ambulance services provided under public welfare contracts with municipalities and health insurance funds.
4. Donations and Charitable Contributions: Voluntary donations from individuals, corporations, and organizations supporting Malteser's humanitarian missions and disaster relief efforts both in Germany and internationally.
5. Membership and Sponsorship: Annual membership fees from supporting members (Fördermitglieder) who receive benefits and contribute to the organization's sustainable funding.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Malteser in Deutschland operates a national humanitarian and social services network across 700 locations, providing emergency medical rescue (Rettungsdienst), elderly and ambulatory care, first aid training, hospital services, home emergency call systems (Hausnotruf), meal delivery, hospice and palliative care, refugee integration, school accompaniment, and international disaster relief. The organization combines 40,000+ employees with 58,000 volunteers and operates as part of the Order of Malta, a Catholic humanitarian order with over 950 years of history.

Product overview

Malteser in Deutschland is a Catholic charitable aid organization offering a comprehensive portfolio of humanitarian and healthcare services across Germany. The organization operates as a multi-service provider rather than a unified digital platform, delivering emergency medical rescue services, first aid training, elderly care facilities, home healthcare, hospital services, meal delivery, emergency alert systems, hospice care, refugee integration, youth programs, and international disaster relief. Core services include the 24/7 Rettungsdienst (rescue service), Erste-Hilfe-Kurse (first aid training courses), and Krankenhäuser (hospitals). Supporting services include the Hausnotruf (home emergency call system), Malteser Pflegebox (consumable care supplies), Menüservice (meal delivery), Ambulante Pflege (ambulatory care), and various social support programs. The organization employs over 40,000 people at approximately 700 locations with approximately 58,000 volunteers. Malteser has been operating for over 950 years as part of the Sovereign Military Order of Malta.

Differentiator

Problem solved

Functional benefit

Brands

• Malteser Jugend: Youth organization of Malteser for young volunteers
• Malteser International
• Malteser Werke
• aware
• dabei

Products and services

• Rettungsdienst (Rescue Service) Emergency medical rescue service providing ambulance transport, emergency response, and 24/7 operational readiness across Germany as part of public welfare infrastructure.
• Erste-Hilfe-Kurse (First Aid Courses) First aid training courses including basic first aid, driver's license courses, workplace first responders, pediatric emergencies, and professional paramedic training for individuals and businesses.
• Altenhilfe- & Pflegeeinrichtungen (Elderly Care Facilities) Residential and care facilities for elderly providing comprehensive support from traditional elderly care to demand-oriented care services.
• Ambulante Pflege (Ambulatory Care) Home-based nursing and care services enabling independent living in familiar surroundings through professional medical and personal assistance for elderly and care-dependent individuals.
• Krankenhäuser (Hospitals) Hospital services with focus on demonstrably good treatment, ethical standards, and specialized care for elderly and terminally ill patients.
• Hausnotruf (Home Emergency Call) 24-hour emergency alert system for seniors and people with daily limitations, providing immediate response through a button-activated device connected to a monitoring center. Subscription tiers range from Grundsicherheit to Komplettsicherheit Plus with German Pflegekasse insurance coverage available.
• Menüservice (Meal Service) Daily meal delivery service providing healthy meals to homes, with nearly four million meals delivered annually, supporting independence for elderly and mobility-limited individuals.
• Malteser Pflegebox (Care Box) Monthly delivery of consumable care supplies (disinfectants, disposable gloves, protective gowns, bed pads) for home care recipients, covered up to 42 euros per month by German health insurance.
• Fahrdienst (Transportation Service) Reliable passenger transportation with qualified supervision for schools, day centers, and individual passengers for medical appointments, official visits, and excursions, including services for people with disabilities.
• Hospizarbeit, Palliativversorgung & Trauerbegleitung (Hospice, Palliative Care & Grief Counseling) End-of-life care and grief support services providing holistic care ensuring dignified life until the end, including hospice work and bereavement counseling.
• Demenz (Dementia Services) Specialized services for people with dementia and their families, including dementia-friendly tours at Berlin Zoo, museums, and palaces to help reconnect with childhood memories.
• Integration (Refugee Integration) Volunteer support for refugees to arrive in Germany, lead independent lives, and participate in community life through integration guides and programs.
• Junge Menschen & Schule (Young People & School) Youth organization, school paramedic services, voluntary social year, and open youth work programs for and by young people.
• Ausland & International (International Disaster Relief) International disaster relief, crisis response, and humanitarian aid operations supporting communities affected by conflicts and natural disasters worldwide through Malteser International.
• Herzenswunsch-Krankenwagen (Wish Ambulance) Special ambulance service fulfilling last wishes for terminally ill patients, enabling them to visit meaningful places or reconnect with loved ones.
• Medizin für Menschen ohne Krankenversicherung (Medical Care for Uninsured) Free medical services providing initial examinations and emergency care for people without health insurance through volunteer doctors and medical professionals.
• Bedürftigen- und Obdachlosenhilfe (Needy & Homeless Assistance) Services including comfort mornings and cold buses for homeless people, providing supplies, social meeting points, and essential support for those in need.
• Besuchs- und Begleitungsdienste (Visit & Accompaniment Services) Volunteer companion services for elderly people who enjoy company, want someone to talk to, or desire more activity in their daily lives.
• Wallfahrten (Pilgrimages) Support services for elderly and ill people undertaking pilgrimages to holy sites, providing assistance and companionship during the journey.
• Schulbegleitung (School Accompaniment) Support for children and young people in school settings according to their special needs, promoting greater independence, including accompaniment for children with ADHD.
• Malteser Sanitätsdienst (Event Paramedic Service) Medical service providing first aid and emergency medical support at events, ensuring medical coverage at public gatherings for event organizers.

Quantifiable outcome

• Nearly 4 million meals delivered annually through Menüservice
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered major, core and minor.

• Johanniter-Unfall-Hilfe (JUH)majorStrategic or Co-development Partner · 28 June 2026Joint deployment of a 28-member WHO-certified medical emergency team to Venezuela following earthquakes, with two Malteser Hilfsdienst members supporting the Johanniter-led mission. Deployment was requested by the Venezuelan government and WHO, co-financed by the German Federal Foreign Office and European Union.
• Johanniter-Unfall-Hilfe (JUH)coreStrategic or Co-development Partner · 23 June 2026Malteser and Johanniter-Unfall-Hilfe (the Protestant equivalent organization) conducted a joint reception in Munich on June 23, 2026, calling for greater crisis resilience and preparedness in Germany. Both organizations emphasize the importance of volunteering, civil protection, and social services for stability and security. This represents an unusual ecumenical collaboration between Catholic and Protestant humanitarian organizations.
• ADAC Luftrettung, DRF Luftrettung, Deutsches Rotes Kreuz, Arbeiter-Samariter-Bund, Deutsche Lebens-Rettungs-Gesellschaft, Johanniter-Unfall-HilfecoreStrategic or Co-development PartnerMalteser is one of seven nonprofit emergency medical service organizations in Germany that jointly appealed to the government to include an exemption clause in the planned GKV contribution rate stabilization law. These organizations collectively advocate for adequate funding for emergency rescue services as part of public welfare infrastructure.
• Allianz gegen Einsamkeit (Alliance Against Loneliness)coreStrategic or Co-development PartnerMalteser is a member of the Alliance Against Loneliness, engaging in various offers and cooperations for people who feel lonely. This involves diverse programs including the Plaudernetz chat service that has facilitated over 20,000 conversations.
• Berlin ZoominorGTM or Marketing PartnerPartnership for dementia-friendly tours at Berlin Zoo, providing specialized barrier-free tours for people living with dementia. The program also operates at the Museum of Natural History, Britzer Garden, and Charlottenburg Palace.
• World Health Organization (WHO)majorStrategic or Co-development PartnerWHO-certified medical emergency teams deployed through Malteser International, with deployment requested by WHO for international disaster response missions such as the Venezuela earthquake relief.
• Malteser InternationalcoreStrategic or Co-development PartnerMalteser in Deutschland works closely with Malteser International for international humanitarian missions, disaster relief, and global health programs. Malteser International manages overseas operations including the clinic in Gaza City.
• Malteser JugendcoreStrategic or Co-development PartnerYouth organization under the Malteser umbrella that engages young people in volunteer activities and service, fostering the next generation of helpers.
• Malteser WerkecoreStrategic or Co-development PartnerSubsidiary organization within the Malteser network, contributing to the broader charitable mission of the Order of Malta.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Johanniter-Unfall-Hilfe: Germany's Protestant counterpart to Malteser, providing identical emergency medical, first aid training, hospice, and youth services nationwide. Operates the same 0800-style service infrastructure and recently co-led the WHO-certified Venezuela deployment with Malteser.
• Deutsches Rotes Kreuz (DRK): Germany's Red Cross society, one of the seven nonprofit rescue organizations alongside Malteser. Offers the same portfolio of ambulance services, elderly care, first aid courses, refugee integration, and international humanitarian aid.
• Arbeiter-Samariter-Bund (ASB): One of the seven major German rescue and care NGOs, providing ambulatory care, senior services, refugee assistance, and emergency medical services through a similar volunteer-plus-employee operating model.
• Caritas Deutschland: The Catholic welfare confederation in Germany and the spiritual cousin of Malteser. Operates hospitals, elderly care facilities, refugee services, and social welfare programs with comparable scale and reliance on the church network.
• Diakonie Deutschland: The Protestant welfare federation offering hospitals, nursing, hospice, and social services across Germany. Closely comparable in mission, funding mix, and service breadth to Malteser's domestic operations.
• Deutsche Lebens-Rettungs-Gesellschaft (DLRG): One of the seven German rescue organizations in the joint advocacy coalition with Malteser. Specializes in water rescue and first aid training but shares the volunteer-driven emergency services and public-welfare contracting model.
• AWO Bundesverband: Major German welfare organization operating similar elderly care, youth, refugee, and family services infrastructure, with comparable reliance on public reimbursements, donations, and volunteer engagement.
• Volkssolidarität: Large German welfare association providing ambulatory care, meal delivery, elderly companionship, and social services with a comparable volunteer-plus-paid-staff service model and eastern-German heritage.

Others

• Malteser International: Sister organization of Malteser in Deutschland handling overseas humanitarian aid and disaster response, including WHO-certified emergency medical teams. Shares the Order of Malta heritage but focuses on international rather than domestic service delivery.
• Paritätischer Wohlfahrtsverband: Umbrella organization for German nonprofit social service providers. Comparable as a network operator coordinating elderly care, refugee support, and disability services through member associations across Germany.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/mymalteser
• Facebookfacebook.com/malteser.de
• LinkedInlinkedin.com/company/malteser
• Instagraminstagram.com/malteserdeutschland
• TikToktiktok.com/@malteserdeutschland
• Xx.com/malteserDE

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Malteser in Deutschland