ZorgNed Automatisering

What ZorgNed Automatisering does

ZorgNed Automatisering BV is a Dutch private limited company founded in 1995 in Wageningen, Netherlands, that develops and sells a single integrated SaaS application — the ZorgNed application — for process support in the Dutch social domain (sociaal domein). The software covers the full lifecycle of client handling (intake, assessment, decision, administration, settlement) for the Wmo (Social Support Act), Jeugdwet (Youth Act), and adjacent provisions including Leerlingenvervoer, Gehandicaptenparkeerkaart, Minimaregeling, Bijzondere bijstand, Schuldhulp, Opvangregistratie, and Wet inburgering. Underlying technology is C#/.NET on Visual Studio with Azure cloud, browser-based delivery, a single relational database, a high degree of per-municipality configurability, and a citizen-facing portal authenticated via DigiD.

The product is sold primarily to Dutch municipalities and regional execution organisations via direct enterprise sales through European and Dutch public procurement (aanbestedingen), with both SaaS and on-premise deployment options. Revenue is generated through recurring SaaS subscriptions, ongoing software maintenance tied to legislative change, implementation consultancy, ad-interim functional management, and a user-support helpdesk. Pre-built integrations to GGK (via Enable U), CORV, BRP/GBA-V, WLZ register, Zaak/DMS systems, banking/SEPA, and BI tools (Power BI/Cognos) are core delivery infrastructure.

ZorgNed holds Digitrust certifications for ISO 27001 and NEN 7510, plus WCAG 2.1 Level AA accessibility compliance. It employs approximately 31 people and is privately owned by its workforce, with no parent company, no disclosed funding rounds, and no subsidiaries. The company serves 100+ municipalities and 4 youth regions, covering 6.5M+ inhabitants, and is the third-largest specialised national provider for Regie, Jeugd, and Wmo by population coverage. Flagship customers include Gemeente Amsterdam (since 2012, integrated Wmo + Jeugdwet back-office, plus poverty provisions from 2021) and regional execution bodies such as ROGplus and Servicebureau Jeugdhulp Haaglanden.

Name

ZorgNed Automatisering

Legal name

ZorgNed Automatisering BV

Website

https://zorgned.nl

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

ZorgNed Automatisering is a Dutch SaaS vendor, founded 1995 in Wageningen, selling an integrated municipal-social-domain application covering Wmo, Jeugdwet, and related provisions to 100+ Dutch municipalities and regional execution organisations.

Ownership category

akta.pro rank

Product category

Government Social Services Software (Wmo / Jeugdwet)

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

akta.pro secondary industry

Public Health Contracts, Procurement & Vendor Management (HLAJALAE)

Keywords

• Social domain software
• Municipality process software
• Wmo Jeugdwet software
• Government SaaS platform
• Care administration software

Headquarters

HQ city

Wageningen

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. SaaS (Software as a Service): Software is installed in ZorgNed's SaaS environment. ZorgNed handles technical management including installation of new versions, backups, etc.
2. Software maintenance and development: Continuous software updates due to changes in legislation and regulations, external system adaptations, user requirements, bug fixes, and technical developments.
3. User support / Helpdesk: Implementation and user support services to municipalities. Questions can be submitted via email or telephone.
4. Consultancy: Consultancy services during initial implementation. Consultant helps municipality configure software optimally. Also offered to existing customers for maintenance and optimization of processes, application management and project management.
5. Temporary functional management: Project-based ad interim functional management services when customers lack functional administrator due to illness, vacancy, vacation, etc.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

ZorgNed develops and licenses a single integrated software application (the ZorgNed Application) that supports the full process cycle — intake, assessment, decision, administration, and accountability — for Dutch municipalities in the social domain, covering Wmo (Social Support Act), Jeugdwet (Youth Act), and additional provisions such as Leerlingenvervoer, Gehandicaptenparkeerkaart, Bijzondere bijstand, Schuldhulp, Opvangregistratie, and Wet inburgering. Revenue is generated through SaaS subscriptions or on-premise licenses, complemented by implementation consultancy, software maintenance tied to legislative changes, user support (helpdesk), and ad interim functional management services.

Product overview

ZorgNed Automatisering offers a single unified software application called ZorgNed for process support in the social domain. The application serves municipalities, regional cooperation organizations, and service-delivering organizations. It is a single-integral system with one database covering Wmo (Social Support Act), Jeugdwet (Youth Act), and additional provisions such as Leerlingenvervoer, Gehandicaptenparkeerkaart, Minimaregeling, Bijzondere bijstand, Schuldhulp, Opvangregistratie, and Wet inburgering. The product supports wijkteams (neighborhood teams), frontoffices, and backoffices. A citizen portal (Cliëntportaal/Inwonerportaal) can be connected for citizens to log in via DigiD and view their dossiers. SaaS hosting is available. The core ZorgNed Application is the sole product, with no separate modules or add-ons documented.

Differentiator

Problem solved

Functional benefit

Products and services

• ZorgNed Application Single integrated software application with one database that supports the full process cycle — intake, assessment, decision, administration and accountability — for Dutch municipalities in the social domain. Covers Wmo (Social Support Act), Jeugdwet (Youth Act), Leerlingenvervoer, Gehandicaptenparkeerkaart, Minimaregeling, Bijzondere bijstand, Schuldhulp, Opvangregistratie and Wet inburgering. Browser-accessible via laptop, tablet or desktop, with high configurability, role-based authorization, a DigiD citizen portal, BI/reporting connectors and external integrations.
• Implementation and Consultancy Services Consultant-led services to help municipalities optimally configure the ZorgNed Application during initial implementation, and ongoing consultancy for existing customers covering process maintenance, optimization, application management and project management. Delivered directly by ZorgNed's team of consultants.
• Software Maintenance and Legislative Updates Recurring maintenance subscription that keeps the ZorgNed Application compliant with Dutch social-domain legislation and integrated with evolving external systems, including updates for legislative changes, external system adaptations, user requirements and bug fixes.
• User Support and Helpdesk Ongoing end-user support service for municipalities and their staff using the ZorgNed Application, with questions submitted via email or telephone.
• Ad Interim Functional Management Project-based temporary functional-administrator service for municipalities that lack internal functional management capacity due to illness, vacancy, vacation, or other reasons.

Quantifiable outcome

• 100+ municipalities and 4 Youth regions served covering 6.5 million+ inhabitants
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability1 record

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• Enable UcoreTechnology or IntegrationEnable U is responsible for the connection between ZorgNed and GGK (Generiek Gegevens Knooppunt). They handle the integration layer that connects ZorgNed's application with the generic data node for secure data exchange in the Dutch healthcare system.
• GoBitcoreTechnology or IntegrationGoBit functions as the system administrator for ZorgNed Automatisering. They have been providing their expertise to ZorgNed for many years. Main responsibilities include management of workstations and IT security, as well as other IT issues.
• BITcoreTechnology or IntegrationBIT hosts the data of the ZorgNed application. BIT ensures that data is stored only in Dutch data centers, meeting data sovereignty and compliance requirements for Dutch government and healthcare data.

Scale indicators6 records

Recent moves7 records

Expansion highlights4 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zorgned

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZorgNed Automatisering