Pacific Administrators

What Pacific Administrators does

Pacific Administrators, Inc. is a privately held, locally owned Third-Party Administrator (TPA) headquartered in Honolulu, Hawaii, founded in the late 2000s. The company provides health and welfare, pension, annuity, vacation, and trust fund office administration services to Multi-Employer (Taft-Hartley) Employee Benefit Plan Trust Funds, labor unions, and select corporate employee benefit plans, primarily across the Hawaiian islands. Its stated customer base includes the Hawaii Laborers Trust Fund, ILWU, and Heat & Frost Insulators & Allied Workers, with named differentiation around local accessibility and institutional knowledge of the Hawaii market.

The company's core technology is a TPA platform centered on the EZ-NET Provider Portal (currently v6.9.0, powered by partner Cedargate Technologies), which enables healthcare providers to check eligibility, submit authorizations, search claims, and access diagnosis and procedure references. This is complemented by secure participant and employer self-service portals and a 24/7 interactive voice response system for round-the-clock participant inquiries. Pacific Administrators maintains a curated provider network of 10+ hospitals and 3,300+ physicians and licensed practitioners spanning Oahu, Maui, Hawaii Island, Kauai, Lanai, Molokai, and selected mainland USA providers.

Pacific Administrators generates revenue through managed-services administrative fees charged to its trust fund, union, and corporate clients; pricing is negotiated individually and not publicly disclosed. The company distributes services directly to clients through dedicated B2B staff supported by phone, email, and in-person service, with no disclosed external funding, parent company, or M&A activity. Alton Komori serves as President and CEO, bringing over 35 years of experience in benefits administration. The firm is privately held with 11-50 employees and was recognized by Hawaii Business Magazine as one of its 2026 Best Places to Work.

Name

Pacific Administrators

Legal name

Pacific Administrators, Inc.

Website

https://pacadmin.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Pacific Administrators is a Honolulu-based third-party administrator providing health and welfare, pension, annuity, and vacation benefit administration to Multi-Employer (Taft-Hartley) trust funds, labor unions, and corporate benefit plans, primarily across Hawaii.

Ownership category

akta.pro rank

Product category

Employee Benefits Administration (Third-Party Administration)

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Services-Health Services (8000)

akta.pro industry

PRIMARYHLAEALAA

Self-Funded Employer Plan TPA (ASO Administration)

Healthcare & Life Sciences/Health Insurance & Managed Care/Third-Party Administration (TPA) & Administrative Services Only (ASO)

SECONDARYHLAEALAJ

Compliance, Reporting & Regulatory Administration (ERISA/ACA/No Surprises)

Healthcare & Life Sciences/Health Insurance & Managed Care/Third-Party Administration (TPA) & Administrative Services Only (ASO)

SECONDARYHLAEALAN

Ancillary Benefits TPA (Dental/Vision/Life/Accident/Critical Illness)

Healthcare & Life Sciences/Health Insurance & Managed Care/Third-Party Administration (TPA) & Administrative Services Only (ASO)

Keywords

• Third-party benefits administration
• Taft-Hartley plan administration
• Pension and annuity administration
• Health and welfare benefits
• Trust fund administration

Headquarters

HQ city

Simi Valley

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Third-Party Administration Services: Pacific Administrators generates revenue by providing comprehensive third-party administration services for employee benefit plans including health & welfare, pension, annuity, and vacation benefits. Revenue is derived from administrative fees charged to Multi-Employer (Taft-Hartley) Employee Benefit Plan Trust Funds, Unions, and Corporate Employee Benefit Plans.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Pacific Administrators delivers third-party administration (TPA) services for Multi-Employer (Taft-Hartley) Employee Benefit Plan Trust Funds, labor unions, and corporate employee benefit plans. Its core services span health & welfare administration, pension and annuity administration, vacation and contribution administration, trust fund office administration, and accounting services, supported by technology portals and a 24/7 interactive voice response system for participants, employers, and providers.

Product overview

Pacific Administrators offers a comprehensive Third-Party Administration (TPA) platform for Multi-Employer (Taft-Hartley) Employee Benefit Plans. The product portfolio centers on the EZ-NET™ Provider Portal for healthcare providers to manage eligibility checks, claims searches, and authorization submissions, complemented by Secure Participant and Employer Portals. Core administrative services span Trust Fund Office Administration, Health & Welfare Administration, Vacation/Contribution/Audit Administration, Pension and Annuity Administration, and Accounting Services. The company also provides searchable Provider Directories covering 10+ hospitals and 3,300+ physicians across Hawaii and mainland locations, downloadable authorization forms, pharmacy network listings, and a 24/7 Interactive Voice Response System for automated participant self-service.

Differentiator

Problem solved

Functional benefit

Products and services

• Health & Welfare Administration Comprehensive health and welfare benefit administration including enrollment, eligibility management, claims adjudication, managed care, utilization review, provider network maintenance, and COBRA administration for trust funds, unions, and corporate benefit plans.
• Pension and Annuity Administration Administration of defined benefit and contribution plans including eligibility management, QDRO processing, annual benefit statements, and actuarial valuation data preparation for trust fund and union clients.
• Vacation, Contribution & Audit Administration Vacation benefit eligibility, application processing, contribution history recordkeeping, payroll audits, and employer contribution collection services for multi-employer plans.
• Trust Fund Office Administration Meeting coordination, trust document management, trustee orientation, and plan notice distribution services for multi-employer trust funds.
• Accounting Services Financial statement preparation, budget management, payroll administration, cash management, and government/tax reporting for trust fund and union clients.
• EZ-NET Provider Portal Secure web-based portal for healthcare providers to check member eligibility, search claims, submit authorizations, and access diagnosis and procedure references. Version 6.9.0.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• TASC (Total Administrative Services Corporation): TPA offering FSA, HRA, HSA, COBRA, and other consumer-directed benefit administration. Overlaps with Pacific Administrators on COBRA administration and flexible benefit accounts, serving employer-sponsored plans.
• HealthComp: Independent third-party administrator of self-funded medical, dental, vision, and COBRA benefits. Closely comparable to Pacific Administrators in self-funded employer/Taft-Hartley H&W administration, claims adjudication, and provider network management.
• BPAS (Benefit Plan Administrative Services): National TPA offering retirement plan, health and welfare, and VEBA administration for multi-employer and single-employer clients. Comparable to Pacific Administrators on pension/annuity administration and trust fund services.
• BeneSys: TPA specializing in multi-employer Taft-Hartley health and welfare, pension, and annuity administration. Closely comparable customer base (union/employer trust funds) and benefit-plan administration scope to Pacific Administrators, with a larger multi-state footprint.
• Zenith American Solutions: One of the largest U.S. third-party administrators dedicated to Taft-Hartley multi-employer benefit plans. Directly comparable to Pacific Administrators in target customer (union trust funds) and service mix (H&W, pension, annuity administration), but operating at national scale.
• Meritain Health: TPA administering self-funded health plans for employers, including multi-employer and labor-related plans. Comparable to Pacific Administrators in ASO/TPA services, integrated provider networks, and employer portal capabilities, but operating at national scale as an Aetna/CVS affiliate.
• Allegiance Benefit Plan Management: Third-party administrator of self-funded employee benefit plans including H&W, COBRA, and flexible spending accounts. Directly comparable to Pacific Administrators in self-funded TPA services for employer-sponsored plans.

Broad incumbents

• WTW (Willis Towers Watson): Global advisory, broking, and benefits administration firm. Comparable to Pacific Administrators in benefits administration for large employer clients, but as a broad incumbent with actuarial, consulting, and risk management capabilities well beyond a regional TPA.
• WageWorks / HealthEquity: Large-scale benefits administration platform for HSA, FSA, HRA, and COBRA. Comparable to Pacific Administrators on flexible benefit and COBRA administration, but operating as a much larger national incumbent with broader consumer-directed healthcare focus.
• CBIZ Benefits & Insurance Services: National provider of employee benefits brokerage, consulting, and administration services. Comparable to Pacific Administrators in employer benefit administration, but as a broad incumbent offering benefits consulting, payroll, and insurance brokerage beyond TPA.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pacific Administrators