Muskegon Family Care

What Muskegon Family Care does

Muskegon Family Care is a non-profit Federally Qualified Health Center (FQHC) operating from its main campus at 2201 S. Getty Street in Muskegon Heights, Michigan, with a satellite Neighborhood Wellness Center at Christ Temple Church. Founded in 2000, the organization delivers an integrated suite of primary healthcare services under one roof, including primary medical care, dental care, behavioral health, pediatrics, women's health, optometry, an on-site 340B pharmacy, nutritional services, and CARF-accredited substance use treatment including medication-assisted therapy. It also operates a Maternal Infant Health Program (MIHP) for Medicaid-eligible expectant mothers and infants, free transportation services for patients, language translation services, and telehealth video visits.

The underlying technology stack consists of three integrated layers: a Patient Centered Medical Home (PCMH) model supported by Trinity Health's MyChart patient portal for scheduling, records access, and bill payment; a Quest Diagnostics partnership for laboratory services including bloodwork, hematology and chemistry tests; and a 340B Drug Discount Program pharmacy that supplies significantly reduced-cost outpatient prescriptions. EHR interoperability is provided via MyChart rather than built in-house. Operations are governed by HRSA Health Center Program grant funding under 42 U.S.C. § 254b and FTCA deemed facility status under 42 U.S.C. § 233(g)-(n).

Muskegon Family Care generates revenue from three principal streams: patient care services billed to Medicare, Medicare Advantage, Medicaid, Medicaid HMO plans, and private insurance; HRSA grant funding; and pharmacy transactions under the 340B program. A sliding fee discount program based on household income and family size serves uninsured and underinsured patients, with Patient Assistance Coordinators handling eligibility determination. The organization is governed by a board with required patient representation, and sells no consumer-facing software, APIs, or AI products; commercial activity is restricted to in-person visits, telehealth, and the on-site pharmacy.

Name

Muskegon Family Care

Legal name

Muskegon Family Care

Website

https://mfc-health.org

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Muskegon Family Care is a non-profit Federally Qualified Health Center (FQHC) in Muskegon Heights, Michigan delivering integrated medical, dental, behavioral health, pharmacy, pediatric, women's health, and substance use treatment services to insured, uninsured, and Medicaid-eligible residents of the West Michigan community regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Services (Federally Qualified Health Center)

NAICS

Other Individual and Family Services (624190), Social Assistance (624)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro industry

PRIMARYHLAFAGAA

Independent Primary Care Practices

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

SECONDARYHLAFAGAI

Public/County Primary Care Clinics

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

SECONDARYHLAFAGAN

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics)

Healthcare & Life Sciences/Healthcare Providers & Systems/Primary Care & Community Health Providers

Keywords

• Federally qualified health center
• Community health services
• Primary medical care
• Behavioral health services
• Outpatient pharmacy services

Headquarters

HQ city

Muskegon

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Patient Care Services: Revenue generated from providing healthcare services billed to Medicare, Medicaid, private insurance, and self-pay patients. Services include primary medical care, dental care, behavioral health, pharmacy, pediatrics, women's health, optometry, and substance use treatment.
2. HRSA Health Center Program Grant: Receives HRSA Health Center Program grant funding under 42 U.S.C. § 254b as a Federally Qualified Health Center.
3. Pharmacy Services: On-site pharmacy offering discounted medications through the 340B Drug Discount Program for low-income patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Muskegon Family Care is a Federally Qualified Health Center providing integrated, whole-person primary healthcare services in Muskegon Heights, Michigan, including primary medical care, dental, behavioral health, pediatrics, optometry, women's health, pharmacy, substance use treatment, nutrition services, lab/immunizations, and a Maternal Infant Health Program. Care is delivered under a Patient-Centered Medical Home model regardless of ability to pay, with a sliding fee scale for underinsured/uninsured patients and acceptance of Medicare, Medicaid, and private insurance. The on-site pharmacy participates in the federal 340B Drug Discount Program to provide affordable medications, and telehealth video visits expand remote access.

Product overview

Muskegon Family Care is a Federally Qualified Health Center (FQHC) offering an integrated, whole-person care model under one roof. The organization operates as a platform of coordinated healthcare services including Primary Medical Care, Dental Care, Behavioral Health, Maternal Infant Health Program (MIHP), Optometry, Pharmacy, Pediatrics, Substance Use Treatment, Women's Health Services, Lab and Immunizations, Nutritional Services, and Patient Resources (Transportation, Language Services, Neighborhood Wellness Center). This multi-service approach enables patients to receive comprehensive care spanning preventive medicine, chronic disease management, mental health support, dental care, and wellness programs, all coordinated through a Patient-Centered Medical Home (PCMH) model with a patient portal for digital access.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Medical Care Comprehensive primary care services for adults including preventive care, annual checkups, immunizations, illness management, and chronic condition management for diabetes, cardiovascular issues, and high blood pressure.
• Dental Care General dentistry for adults and children including emergency dental care, hygiene visits, cleanings, extractions, root canals, dentures, crowns, X-rays, fluoride treatments, and sealants, with a Dental Coach to ease patient anxiety.
• Behavioral Health Mental and emotional healthcare including counseling for anxiety and depression, ADHD testing for youth and adults, and evidence-based therapy using Cognitive Behavioral Therapy, Mindfulness, and Motivational Interviewing.
• Maternal Infant Health Program (MIHP) Free one-on-one service for Medicaid-eligible families providing support, education, and resources for expectant mothers and infants through baby's first 18 months, including home visits from nurses and social workers.
• Optometry Services Affordable eye care including general vision testing, diabetic eye exams, and optometry services for people of all ages regardless of ability to pay.
• Pharmacy On-site pharmacy offering discounted prices for low-income patients through the 340B Drug Discount Program, medication therapy management, limited sample medications, and assistance with pharmaceutical company indigent drug programs.
• Pediatrics Compassionate, comprehensive healthcare for children from newborns to age 17, including routine immunizations, well-child examinations, developmental screenings, and family education.
• Substance Use Treatment Evidence-based, patient-centered care for substance use disorders including medications for opioid and alcohol use disorders (buprenorphine, Suboxone, Sublocade, acamprosate, naltrexone), withdrawal management, integrated medical and behavioral health services, and peer recovery support; CARF accredited.
• Women's Health Services Comprehensive women's health including menopause care, Pap smears, colposcopy, endometrial biopsy, family planning, IUD/Nexplanon insertion, hormonal contraception, HRT, STD screening/treatment, and gynecologic care.
• Lab and Immunizations Laboratory services partnering with Quest Diagnostics for bloodwork, hematology and chemistry tests; immunizations for measles, mumps, rubella, diphtheria, tetanus, pertussis, polio, varicella, hepatitis A & B, Hib, pneumococcal disease, HPV, influenza, and COVID-19.
• Neighborhood Wellness Center Free preventative care services in partnership with MDHHS offering diagnostic screening for COVID, hypertension, diabetes, and cholesterol, plus Community Health Worker services, with no ID or insurance required.
• Nutritional Services Medical nutrition therapy provided by a registered dietitian for diabetes, heart disease, chronic kidney disease, healthy weight loss, and practical meal preparation strategies.
• Transportation Services No-cost wheelchair accessible patient transportation services in the Muskegon area for patients needing rides to appointments.
• Language Services Language assistance through bilingual staff, telephonic interpretation services, and local resources for persons with limited English proficiency.

Quantifiable outcome

• One of the first centers nationally to employ a Dental Coach to ease patient anxiety before dental procedures
• +1 more outcomes

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• Michigan Department of Health and Human Services (MDHHS)coreStrategic or Co-development PartnerMDHHS transitioned former COVID-19 testing sites into Neighborhood Wellness Centers (NHWC's). Muskegon Family Care partners with this program at Christ Temple Church to provide free preventive care services including diagnostic screenings for COVID, hypertension, diabetes, and cholesterol, as well as Community Health Worker services.
• Christ Temple ChurchminorStrategic or Co-development PartnerChrist Temple Church at 412 E. Sherman Blvd, Muskegon Heights serves as the location for the Neighborhood Wellness Center partnership, providing free community health services.
• Quest DiagnosticscoreTechnology or IntegrationMFC partners with Quest Diagnostics for Express Lab services to perform and analyze various bloodwork, hematology and chemistry tests. Laboratory staff consists of credentialed phlebotomist technicians and certified medical assistants.
• Trinity HealthcoreTechnology or IntegrationMuskegon Family Care uses Trinity Health's MyChart patient portal for patient access to medical records, appointment scheduling, and bill payment services.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cherry Health: Federally Qualified Health Center and the largest FQHC in Michigan, operating primary medical, dental, behavioral health, and pharmacy services across West Michigan. Directly comparable to MFC in mission, scope, federal funding model, and patient mix.
• Hackley Community Care: Federally Qualified Health Center serving the Muskegon area with integrated primary care, dental, behavioral health, and pharmacy services. Operates in the same immediate market as MFC and is the closest geographic peer.
• InterCare Community Health Network: Michigan-based FQHC providing primary medical, dental, behavioral health, and pharmacy services across rural West Michigan. Comparable mission, HRSA funding model, and underserved-population focus.
• Family Health Care: Federally Qualified Health Center serving central and West Michigan with primary medical, dental, behavioral health, and pharmacy services under HRSA funding. Comparable integrated service model and patient mix to MFC.
• Great Lakes Bay Health Centers: Large Michigan FQHC operating primary care, dental, behavioral health, and pharmacy services with HRSA funding. Comparable scale, integrated service lines, and community health mission to MFC.
• Baldwin Family Health Care: Michigan FQHC operating primary care, dental, behavioral health, and pharmacy services in rural West Michigan communities. Directly comparable in scope, HRSA funding, and underserved-population focus.
• Catherine's Health Center: Federally Qualified Health Center serving Grand Rapids with integrated primary care, behavioral health, and pharmacy services. Comparable West Michigan FQHC mission and patient mix to MFC.
• Exalta Health: Federally Qualified Health Center in Grand Rapids offering medical, dental, vision, behavioral health, and substance use treatment on a sliding-fee basis. Highly comparable in integrated service model and community health mission.

Broad incumbents

• Trinity Health Michigan: Large regional Catholic health system operating hospitals and primary care across Michigan, and the provider of MFC's MyChart patient portal. Comparable as a primary care and ambulatory services operator, but on a much broader scale and as part of a hospital portfolio.
• Corewell Health: Large integrated health system (formerly Spectrum Health) operating primary care, behavioral health, and pharmacy services across West Michigan. Overlaps with MFC in primary care delivery but operates on a much broader scale and serves as a regional incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/mfchealth
• LinkedInlinkedin.com/company/muskegon-family-care
• Instagraminstagram.com/mfchealth

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Muskegon Family Care