My Patient Experience
My Patient Experience is a private membership platform founded in 2015 in San Clemente, California, serving aesthetic and elective medical practices with automated patient communications, retention marketing campaigns, training videos, and practice management templates via tiered subscriptions.
- Company typePrivate
- Founded2015
- HeadquartersSan Clemente, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What My Patient Experience does
My Patient Experience is a private, bootstrapped membership platform founded in 2015 by Christopher Gangnes, C.A.S.C., and headquartered in San Clemente, California. The company sells tiered subscriptions and supporting content to aesthetic and elective medical practices — primarily plastic surgery centers and medical spas — to help them convert prospects, retain patients, and generate referrals. Its offering is positioned against traditional practice-management consulting, with the founder's 13+ years of firsthand experience running a multi-location Orange County plastic surgery practice (claimed 600% revenue growth and #1 in the Orange County Register Best of OC poll for nine consecutive years) serving as the primary credential.
The core technology is the APC (Automated Patient Communications) system, a multi-channel marketing automation platform that combines SMS, email, MMS, and pre-recorded phone messaging with dynamic content delivery driven by database criteria such as loyalty points, rebates, promotions, click history, and demonstrated patient interests. The platform tracks engagement events (clicks, site visits, quizzes, feedback forms, phone conversations) to build individual patient profiles and serves practice-branded landing pages automatically. Supporting assets include the "5M's" operational improvement system (Methods, Materials, Manpower, Machines, Marketing), a Member Video Gallery with multi-act training series, and a downloadable Practice Management Resources template library covering consultation outlines, phone handling scripts, and patient communication templates.
The business model is a three-tier subscription: a free Starter tier, a $499/month DIY Retention Marketing tier, and a Done For You Retention Marketing tier starting at $980/month that adds call tracking, recording, assessment, custom reports, and personal call coaching. Distribution is direct-to-practice via the website (self-serve plus Zoom-based inside-sales consultations) and via a Corporate Services B2B2B channel in which the company helps aesthetic device and product manufacturers execute co-branded retention campaigns targeting their downstream practice customers. The company has 1–10 employees, no disclosed funding, no patents, and operates only in the United States.
My Patient Experience firmographics
Firmographics- Name
- My Patient Experience
- Legal name
- My Patient Experience
- Website
- https://mypatientexperience.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- My Patient Experience is a private membership platform founded in 2015 in San Clemente, California, serving aesthetic and elective medical practices with automated patient communications, retention marketing campaigns, training videos, and practice management templates via tiered subscriptions.
- Ownership category
- akta.pro rank
Where My Patient Experience is headquartered
LocationHeadquarters
- HQ city
- San Clemente
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
My Patient Experience business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Membership Subscriptions: Three-tiered subscription model offering Starter (free), DIY Retention Marketing ($499/month), and Done For You Retention Marketing (from $980/month). Memberships provide access to training videos, articles, documents, automated communications, call tracking, and performance coaching.
- Corporate/Partner Services: Co-branded marketing execution services for companies selling aesthetic products and devices to practices. Helps partners increase product retention and accelerate adoption through automated campaign management.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Starter - Free automated response to prospects |
| Subscription | Monthly | DIY Retention Marketing - Self-serve campaign execution |
| Subscription | Monthly | Done For You Retention Marketing - Fully managed custom campaigns |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
My Patient Experience product offering
Product offeringCore offering
My Patient Experience sells a tiered membership platform for aesthetic and medical practices built around the APC (Automated Patient Communication) software system, which unifies SMS, email, MMS, and pre-recorded phone messaging with pre-built branded campaigns and dynamic content delivery. Memberships range from a free Starter tier for basic email nurturing, through a $499/month DIY self-serve tier, to a Done For You managed tier starting at $980/month that adds call tracking, recording, conversion assessment, and personal call coaching. A separate Corporate Services offering lets aesthetic product and device manufacturers run co-branded retention campaigns through the same platform.
Product overview
My Patient Experience is a practice management resource company offering a tiered membership platform for aesthetic and medical practices. The core offering is the APC (Automated Patient Communications) system combined with three membership tiers: a free Starter tier for basic email nurturing and lead tracking, a $499/month DIY tier providing unlimited content access and a dynamic campaign builder, and a $980+/month Done For You tier offering comprehensive call tracking, recording, and coaching services. Supporting offerings include a Member Video Gallery with training content (Your Practice Production, Practice Management, Understanding Patients), a Practice Management Resources document library, and Corporate Services for co-branding marketing campaigns with device/manufacturer partners.
Differentiator
Problem solved
Functional benefit
Products and services
- APC (Automated Patient Communications) Platform Multi-channel communication and marketing automation platform that combines text messaging, email, MMS, and pre-recorded phone messaging into a single workflow. Delivers dynamic content based on patient database criteria (loyalty points, rebates, promotions, demonstrated interests), tracks every promotional click, website visit, quiz, feedback form, and phone conversation, and generates practice-branded landing pages tied to patient engagement. Used by aesthetic medical practices for patient retention and lead nurturing.
- My Patient Experience Membership Program Subscription-based membership that gives aesthetic practices access to the APC platform, training videos, articles, documents, and performance coaching. Available in three service tiers differentiated by level of automation and managed services, sold as a unit to independent aesthetic practices.
- Corporate Services Co-branding marketing service that helps companies selling aesthetic products and devices (e.g., medical device and product manufacturers) execute marketing campaigns to their downstream practice customers using My Patient Experience's automation. Provides automated campaigns, practice-branded landing pages, social content, and articles on behalf of the corporate partner.
Companies that use My Patient Experience
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles2 records
My Patient Experience technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
My Patient Experience partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights3 records
My Patient Experience competitors and assessment
Company assessmentMarket position
Competitive moat3 records
Key highlights6 records
Customer concentration
My Patient Experience social profiles
Digital presenceMy Patient Experience financial estimates
Financial estimateRevenue estimate
Valuation estimate
My Patient Experience leadership team
Management profileNumber of profiles
Profiles1 record
My Patient Experience funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
My Patient Experience M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about My Patient Experience
What does My Patient Experience do?
My Patient Experience sells a tiered membership platform for aesthetic and medical practices built around the APC (Automated Patient Communication) software system, which unifies SMS, email, MMS, and pre-recorded phone messaging with pre-built branded campaigns and dynamic content delivery. Memberships range from a free Starter tier for basic email nurturing, through a $499/month DIY self-serve tier, to a Done For You managed tier starting at $980/month that adds call tracking, recording, conversion assessment, and personal call coaching. A separate Corporate Services offering lets aesthetic product and device manufacturers run co-branded retention campaigns through the same platform.
Is My Patient Experience a public or private company?
My Patient Experience is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was My Patient Experience founded?
My Patient Experience was founded in 2015. It employs 1 to 10 people.
Where is My Patient Experience based?
My Patient Experience is headquartered in San Clemente, United States, in the North America region.
How does My Patient Experience make money?
Two revenue lines are on record. Membership Subscriptions are the primary driver. The others are corporate/Partner Services.
Does My Patient Experience have an API?
No public API is recorded for My Patient Experience.