RIM

What RIM does

RIM (Records and Information Management Ltd) is a Sub-Saharan Africa-focused affiliate of Iron Mountain (NYSE: IRM), providing physical records management, digital transformation, offsite tape vaulting, and confidential destruction services to enterprise and mid-market clients across Kenya, Uganda, Rwanda, and Benin. The company operates purpose-built secure facilities with FM-200 fire suppression, climate-controlled media vaults, dual vault doors, and 24/7 intruder detection, combined with Iron Mountain's patented InControl® chain-of-custody tracking and an online records management application for box/file inventory, metadata search, and service request processing. Its product portfolio extends beyond storage into digital workflow modules covering Workflow Automation, Contract Management, Accounts Payables, Purchase Management, HR records, Mailroom Service, Mortgage and Loan Management, and Fixed Assets Management, with documented integrations to SAP, Oracle, and enterprise content management systems.

The business operates on a recurring subscription/managed services model for storage and BPO contracts, supplemented by project-based digitization engagements. RIM generates leads through enterprise field sales with dedicated country managers and business development executives in each operating market, augmented by an inbound 'Free Quote' / 'Request Service' channel on rimim.com, email newsletters, and social media presence on LinkedIn and Facebook. Pricing is quote-based with multi-year contracts indicated; no public pricing is disclosed. The company targets international corporates operating in Africa that require global-standard records management, as well as local enterprises in regulated verticals including financial services and lending, with stated use cases spanning compliance, disaster recovery, and paper-to-digital transformation.

The leadership team comprises veterans from Iron Mountain, GE Capital, DHL, and Thomson Reuters, with the Chairman (Ted Prittie) having co-founded the original DocuGuard joint venture later acquired by Iron Mountain in 2004. RIM holds ISO 9001:2015, ISO 15489, ISO 27001, and iSigma certifications, which serve as procurement gatekeepers for regulated buyers. Revenue, headcount, and ownership percentages are not publicly disclosed; the company is privately held as an Iron Mountain affiliate rather than a subsidiary.

Name

RIM

Legal name

Records and Information Management Ltd

Website

https://rimim.com

Company type

Private

Founded year

2011

Operating status

Operating

Short description

RIM is an Iron Mountain affiliate providing physical records management, secure offsite tape vaulting, digital transformation, and confidential destruction services to enterprise and mid-market clients across Kenya, Uganda, Rwanda, and Benin.

Ownership category

akta.pro rank

Product category

Records and Information Management Services

NAICS

Libraries and Archives (51921), Web Search Portals, Libraries, Archives, and Other Information Services (519)

akta.pro primary industry

Records & Information Management (RIM) / Records Management (HDAEAGAC)

akta.pro secondary industries

Records Management, Information Governance & Retention (BPAEAPAO), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• Records management services
• Offsite tape vaulting
• Document scanning digitization
• Confidential document destruction
• Information management consulting

Headquarters

HQ city

Budapest

HQ country

Hungary

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Records and Information Management Services: RIM generates revenue through recurring service contracts for physical and digital records management, including offsite document storage, records management consultancy, data vaulting, film and sound archives, and confidential destruction. These are typically subscription or contract-based recurring revenue arrangements with enterprise and mid-market clients across Sub-Saharan Africa.
2. Digital Transformation and Document Services: Revenue from document scanning, digital storage, workflow automation, backfile conversion, day-forward scanning, and image-on-demand services. These may be project-based (one-time) or part of ongoing managed services contracts.
3. Mailroom and Business Process Outsourcing: Managed mailroom services integrating physical and digital communication channels, typically billed as subscription service with predictable monthly costs.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

RIM provides records and information management services across Sub-Saharan Africa, including secure offsite physical document storage, offsite tape vaulting, confidential destruction, and digital transformation services (document scanning, digital records centre, workflow automation, mailroom, accounts payables, contract management, HR document management, and mortgage/loan records management). The company delivers these services through purpose-built secure facilities, an Iron Mountain-affiliated technology stack, and dedicated country teams in Kenya, Uganda, Rwanda, and Benin.

Product overview

RIM (Records and Information Management) is an affiliate of Iron Mountain offering a unified platform-plus-modules records and information management portfolio serving Sub-Saharan Africa. The core offering centers on three pillars: Secure Storage (Records Management, Offsite Tape Vaulting, Fixed Assets Management), Digital Services (Digital Transformation, Document Scanning & Digital Storage, Workflow Automation, Accounts Payables, Purchase Management, Contract Management, Mailroom Service, Human Resources, Mortgage and Loan Management), and Confidential Destruction. RIM operates as an affiliate of Iron Mountain (NYSE: IRM) and serves international and local company needs in Kenya, Rwanda, Uganda, and Benin, with a track record supporting 225,000+ customers globally and trusted by more than 95% of Fortune 1000 companies.

Differentiator

Problem solved

Functional benefit

Products and services

• Records Management Secure off-site storage and lifecycle management of physical documents with purpose-designed facilities, chain of custody management, and online inventory access through a Records Management application providing box/file tracking, metadata searching, and service request processing.
• Digital Transformation Suite of digital transformation programs including Backfile Conversion, Day Forward Scanning, Digital Records Centre, Image on Demand, and Document Imaging Services that convert paper records to digital format and enable hybrid physical-digital information management.
• Document Scanning & Digital Storage Digitization service combining document scanning expertise, infrastructure, and cloud storage repository to transform physical documents into searchable digital files with secure collaborative access and role-based permissions.
• Offsite Tape Vaulting Secure offsite storage and vaulting service for backup tapes, hard drives, DVDs, magnetic tapes, and CDs with climate-controlled vaults, FM-200 fire suppression, 24/7 surveillance, and chain-of-custody protocols for disaster recovery and compliance.
• Confidential Destruction Secure document and data destruction service covering paper, media, hard drives, USB drives, CDs, DVDs, tapes, and film reels with compliant and sustainable destruction programs tailored to organizational requirements.
• Fixed Assets Management Systematic fixed asset management service including gap analysis, hierarchical asset classification, barcode tagging, and reconciliation of the physical assets register with the financial database for inventory management and audit compliance.
• Workflow Automation Workflow automation solution that enables governance rules application to documents, real-time process visibility dashboards, metrics reporting, and reduction of IT burden without requiring new system purchases.
• Accounts Payables Accounts payable automation service that eliminates paper invoicing, streamlines processing, improves financial close, provides automatic document disposition upon retention expiry, and centralizes collections information tracking.
• Purchase Management Procurement management solution covering demand collection, budget comparison, approval workflows, document attachments, and integrations with SAP, Oracle, and other enterprise systems for centralized purchasing control.
• Contract Management Contract lifecycle management solution with centralized access control, change tracking, automatic renewal reminders, disposition reports, and integrations with SAP, Oracle, and other enterprise systems.
• Mailroom Service Unified physical and digital mail management service that integrates courier, post office, mailbox, company gateway, tax account, email, and web channels into a single system with secure archiving, indexing, and retrieval capabilities.
• Human Resources HR workflow automation service for streamlining employee records management, centralized document storage with authorized access, real-time process visibility, compliance reporting, and integration with SAP, Oracle, and other enterprise systems.
• Mortgage and Loan Management Loan records management solution for digitizing, classifying, indexing, and visualizing loan data regardless of format, with secure offsite file-room replication, document chain of custody, and operational efficiency for loan securitizations and modifications.

Quantifiable outcome

• 70% of employees waste an hour per day accessing information — digitization eliminates this inefficiency
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature7 records

Partnerships

One partnership is on record.

• Iron MountainflagshipStrategic or Co-development PartnerRIM is an affiliate of Iron Mountain (NYSE: IRM), the world's leading Records and Information Management company founded in 1951 and operating in 53 countries globally. Iron Mountain provides RIM with global operational standards, technology (InControl®, digital records platforms), brand credibility (trusted by 95%+ of Fortune 1,000 companies), and infrastructure support. RIM is dedicated to serving international and local company needs on the African continent under the Iron Mountain umbrella. The association with Iron Mountain's 225,000+ global customers and $200Bn+ GE Capital transaction experience of its CFO provides scale and credibility.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Access Information Management: US-headquartered records and information management provider offering physical storage, document imaging, and secure destruction to enterprise clients. A close niche specialist comparable to RIM's core storage and digital services.
• Crown Records Management: Specialized records and information management firm (also now part of Iron Mountain), focused on physical document storage, digital transformation, and secure destruction for enterprise and government clients.
• Iron Mountain Incorporated: Parent strategic affiliate (NYSE: IRM) and the global leader in records and information management. RIM operates as Iron Mountain's Sub-Saharan Africa franchise, sharing the same core services (records storage, digital transformation, secure destruction), patented InControl® technology, and enterprise customer base.
• Recall Holdings: Global records and information management provider (now under Iron Mountain following acquisition). Historically a direct competitor offering physical storage, digital conversion, and secure destruction across multiple geographies.
• Restore plc: UK-listed records management and secure destruction specialist serving enterprise and public-sector clients across Europe. Offers physical records storage, digital scanning, and confidential destruction — a directly comparable service mix.
• Shred-it (Stericycle): One of the world's largest secure information destruction providers, now part of Stericycle. Directly comparable on the confidential destruction and secure shredding side of RIM's offering, with overlapping enterprise compliance use cases.
• National Records Storage: US-based records storage and information management provider focused on physical document storage and shredding for enterprise and government clients. Offers a comparable core service line in a different geographic market.

Emerging players

• DocuWare: Cloud-native document management and workflow automation SaaS platform that overlaps with RIM's digital transformation, contract management, and workflow automation modules. Represents the digital-native competitive vector RIM must compete against.
• M-Files: AI-powered information management platform competing with RIM's EDMS/DMS offerings. Relevant as a technology alternative for clients evaluating digital-first records management versus hybrid physical+digital models.

Broad incumbents

• Cintas Corporation: Large North American business services provider whose Document Management division offers records storage and secure destruction services. Overlaps with RIM in secure shredding and document lifecycle services, though records management is a small portion of Cintas's broader uniform and facility services portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/RIMIMCOM
• LinkedInlinkedin.com/company/rimimcom

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RIM