Fcms
FCMS is a UK-based private company, founded in 1994 and headquartered in Blackpool, that provides health care and call handling services. The firm employs between 251 and 500 people and operates in the British healthcare communications sector.
- Company typePrivate
- Founded1994
- HeadquartersBlackpool, United Kingdom
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Fcms does
FCMS is a United Kingdom-based private company headquartered in Blackpool that provides health care and call handling services. Founded in 1994, the company operates with a workforce of between 251 and 500 employees. Its functional focus on healthcare-adjacent communications and call handling places it in a hybrid service-provider category, combining elements of managed care support and customer contact operations serving the UK market.
The company's product, technology, and operational footprint could not be verified from the aggregated data. The corporate website (fcms-nw.co.uk) was captured only as a verification/loading screen, and no public disclosures regarding platform architecture, technology stack, proprietary features, certifications, partnerships, customer logos, pricing model, distribution channels, or management team were obtainable from any of the supplied source material.
No revenue, funding history, ownership structure, or geographic-expansion data were disclosed. As a result, business-model mechanics, go-to-market approach, and unit economics cannot be characterised from direct evidence. Any further analytical conclusions about FCMS are restricted by the depth of the data gap; the only firmly supported facts are its sector classification, founding year, location, and headcount band.
Fcms firmographics
Firmographics- Name
- Fcms
- Website
- https://fcms-nw.co.uk
- Company type
- Private
- Founded year
- 1994
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- FCMS is a UK-based private company, founded in 1994 and headquartered in Blackpool, that provides health care and call handling services. The firm employs between 251 and 500 people and operates in the British healthcare communications sector.
- Ownership category
- akta.pro rank
Fcms industry classification
Industry- Product category
- Healthcare Call Handling Services
- NAICS
- Telephone Call Centers (56142), Ambulatory Health Care Services (621)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
Keywords
Where Fcms is headquartered
LocationHeadquarters
- HQ city
- Blackpool
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Fcms business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D
Fcms product offering
Product offeringCore offering
FCMS is a Blackpool, United Kingdom-based provider of health care and call handling services. The company delivers patient communication and call handling support to healthcare clients, operating with 251–500 employees since its founding in 1994.
Differentiator
Problem solved
Functional benefit
Products and services
- Healthcare and Call Handling Services
Companies that use Fcms
Customer profileIdeal customer profiles1 record
Fcms technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Fcms competitors and assessment
Company assessmentDirect peers
- Capita plc: UK-listed BPO and customer services group with a large healthcare-adjacent contact centre practice, including NHS patient services. Directly comparable as a UK-based provider combining call handling with healthcare domain expertise.
- Serco Group plc: UK-listed outsourcing group operating large-scale contact centres for public-sector and healthcare clients, including NHS-related services. Comparable on geography, customer base, and the combination of health and contact-centre services.
- Foundever (formerly Sitel Group): Global contact centre outsourcer serving healthcare and other verticals with CX and voice support. Directly comparable to FCMS on the call handling core, with a healthcare practice that overlaps.
- IBEX Limited: BPO provider focused on customer engagement and call handling across multiple verticals including healthcare-adjacent services. Comparable on the call handling business model though typically larger and offshore-led.
- StarTek, Inc. Pure-play contact centre outsourcer delivering inbound and outbound voice and digital support to healthcare and other regulated clients. Comparable on the call handling activity and healthcare vertical exposure.
Broad incumbents
- Maximus: Global provider of health and human services, including large-scale contact centre operations for government health programmes. Comparable at the level of healthcare call handling as a core business line, though larger and more diversified.
- Concentrix Corporation: Large global customer experience and BPO provider with healthcare-specific contact centre offerings. Overlaps with FCMS in the healthcare call handling niche but operates at much greater scale and across multiple geographies.
- Teleperformance SE: One of the world's largest contact centre outsourcers, with dedicated healthcare customer experience practices. Comparable on the core call handling activity, particularly in serving healthcare payers and providers.
- TTEC Holdings, Inc. Global customer experience technology and services company with a healthcare segment serving payers, providers, and pharmacy customers. Comparable to FCMS in the healthcare call handling and customer support space.
- Conduent Incorporated: US-listed BPO with a substantial healthcare customer engagement business, including member and patient contact operations. Comparable as a healthcare-focused call handling outsourcer, though considerably larger and US-anchored.
Market position
Strengths3 records
Weaknesses4 records
Key risks4 records
Key highlights3 records
Customer concentration
Fcms social profiles
Digital presenceFcms financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fcms leadership team
Management profileNumber of profiles
Fcms funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fcms M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fcms
What does Fcms do?
FCMS is a Blackpool, United Kingdom-based provider of health care and call handling services. The company delivers patient communication and call handling support to healthcare clients, operating with 251–500 employees since its founding in 1994.
Is Fcms a public or private company?
Fcms is a private company. It is classified as unknown and is currently operating.
When was Fcms founded?
Fcms was founded in 1994. It employs 251 to 500 people.
Where is Fcms based?
Fcms is headquartered in Blackpool, United Kingdom, in the Europe region.
Who are Fcms's main competitors?
Direct peers on record are Capita plc, Serco Group plc, Foundever (formerly Sitel Group), IBEX Limited and StarTek, Inc.. Broad incumbents are Maximus, Concentrix Corporation, Teleperformance SE, TTEC Holdings, Inc. and Conduent Incorporated.
Does Fcms have an API?
No public API is recorded for Fcms.
What industry is Fcms in?
Fcms's product category is Healthcare Call Handling Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations. Its NAICS code is 56142 and its SIC code is 8000.