Youth Services

What Youth Services does

Interaction, operating as 'Interaction – Youth Services and Restorative Justice' and formerly known as Youth Services, is a community-based 501(c)(3) nonprofit founded in 1974 in Brattleboro, Vermont. The organization delivers three integrated service lines to residents of southern Vermont: Youth Programs supporting approximately 1,500 youth and adults annually through mentorship, after-school activities, and youth development initiatives; Clinical Services providing mental health counseling, substance use assessments, and anger management for youth and adults; and Restorative Justice programs including community mediation and COSA circle processes for adults, youth, and the broader community. A 24/7 crisis hotline (1-866-888-4498) serves youth ages 12-23, and the organization runs flagship fundraising events such as the 41st Annual Golf Tournament and BrattRock community sponsorship.

The business model is donor- and fee-supported rather than commercial. Revenue derives from individual and corporate donations (channeled through a ClickandPledge online portal), event sponsorships (annual golf tournament, BrattRock), and program fees collected via an online payment system; specific pricing tiers are not publicly disclosed. The go-to-market motion is community-led, relying on volunteer programs, local events, blog and newsletter content, and word-of-mouth referrals rather than paid acquisition or formal sales channels. The customer base is segmented into youth (ages 12-23, primary), adults and families seeking clinical behavioral health services (primary), and the community at large for restorative justice work (secondary). Distribution is direct service delivery from the Brattleboro headquarters at 28 Vernon St. #210, with regional (southern Vermont) geographic scope.

There is no proprietary technology platform underlying operations; the technology footprint consists of standard nonprofit SaaS tools (ClickandPledge for donations and fees, Constant Contact for newsletters) and a content website. The organization holds no disclosed patents or trademarks and has no parent company, subsidiaries, or ownership changes. As an independent community nonprofit governed by a staff and board model, there are no funding rounds, M&A activity, or investor ownership structures to report. The 2024 rebrand from Youth Services to Interaction is the most significant recent strategic action, expanding the brand to formally include restorative justice while preserving continuity with the legacy name and five-decade community identity.

Name

Youth Services

Legal name

Interaction

Website

https://youthservicesinc.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

1–10 employees

Short description

Interaction (formerly Youth Services) is a Brattleboro, Vermont-based 501(c)(3) nonprofit that provides youth programs, clinical behavioral health services, and restorative justice programs to approximately 1,500 youth, adults, and families annually in southern Vermont.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Child and Youth Services (62411), Child and Youth Services (624110), Other Individual and Family Services (624190), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Educational Services (8200)

akta.pro primary industry

Youth Justice, At-Risk Youth & Violence Prevention Nonprofits (BPAGADAM)

akta.pro secondary industries

Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK), Youth Mentoring & Positive Youth Development Nonprofits (BPAGADAD), Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

Keywords

• Youth development programs
• Behavioral health services
• Restorative justice programs
• Community social services
• Family counseling services

Headquarters

HQ city

Brattleboro

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations and Fundraising: The organization accepts donations through its website and has a 'Ways to Give' program. Community sponsors support events like the annual golf tournament and BrattRock.
2. Program Fees: Fees for programs with a 'PAY PROGRAM FEES' online payment portal available. Sliding scale or subsidized pricing may be available.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Youth Services (now operating as Interaction – Youth Services and Restorative Justice) is a community-based nonprofit that provides youth development programs, clinical behavioral health services (mental health counseling, substance use assessments, anger assessments), and restorative justice programs including COSA circle processes to youth ages 12-23, adults, families, and the broader community in southern Vermont. The organization supports over 1,500 youth and adults annually through more than 20 adaptive programs and operates a 24/7 crisis hotline.

Product overview

Interaction (formerly Youth Services) is a social services organization offering over 20 programs across three core service areas: Youth Programs that nurture the next generation of neighbors and leaders; Clinical Services providing mental health counseling, substance use and anger assessments; and Restorative Justice programs for adults, youth, and the community. The organization serves approximately 1,500 youth and adults annually in southern Vermont and has over 50 years of experience building community resilience.

Differentiator

Problem solved

Functional benefit

Products and services

• Youth Programs
• Clinical Services
• Restorative Justice

Quantifiable outcome

• 1,500+ youth and adults supported annually
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Sponsors (unnamed)minorOthersThe organization maintains a sponsors page and accepts event sponsors for activities like the annual golf tournament. Specific sponsor names are not listed on the main page.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Regional players

• Big Brothers Big Sisters of Windham County: Direct regional peer operating a youth mentoring program in the same southern Vermont service area as Interaction; comparable youth-development nonprofit structure with referral-driven intake.
• Brattleboro Retreat: Established behavioral health provider headquartered in Brattleboro, Vermont; comparable in clinical mental health and substance-use services but operates at inpatient/residential scale rather than community-based outpatient.
• Vermont Network Against Domestic & Sexual Violence: Statewide nonprofit supporting member programs delivering restorative and trauma-informed services; comparable nonprofit model and overlapping thematic focus with Interaction's restorative justice and counseling work.

Direct peers

• Boys & Girls Clubs of Brattleboro: Operates youth development and afterschool programming in Brattleboro, overlapping with Interaction's Youth Programs segment and competing for the same ages-12-23 donor dollars and volunteer base.
• Health Care and Rehabilitation Services (HCRS) of Vermont: Regional Vermont nonprofit providing mental health counseling, substance use, and anger management services — directly overlapping Interaction's Clinical Services line and serving overlapping southeastern Vermont geography.
• Community Justice Center of Vermont (UKN — referenced as model): Provides restorative justice programming and community conflict resolution in southern Vermont, directly overlapping with Interaction's Restorative Justice line and serving the same regional referral network.

Others

• United Way of Windham County: Regional nonprofit in the same southern Vermont geography that channels donations and grants to social-service providers; functions as a funding ecosystem peer and referral partner rather than a direct competitor.

Broad incumbents

• Big Brothers Big Sisters of America (national): National youth-mentoring nonprofit that dwarfs Interaction's footprint; comparable mission and delivery model but at national scale, providing a broader incumbent comparator for the Youth Programs segment.
• Northeast Family Institute (NFI): Multi-state nonprofit providing youth and family services including behavioral health and justice-involved programming; comparable multi-service nonprofit model operating at greater scale across New England.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/youth-services-inc-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Youth Services