Comcare

What Comcare does

Comcare is an Australian Government statutory authority established in 1988 under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and operating as the national work health and safety authority for the Commonwealth jurisdiction under the Work Health and Safety Act 2011 (WHS Act). It serves as both regulator for federal workplace health and safety and scheme administrator for the Commonwealth workers' compensation scheme, covering all Commonwealth government agencies and self-insured licensees. The organization is headquartered in Canberra with nine regional offices across Australia and employs 501-1000 staff.

Comcare's core product set is a digital service ecosystem built around three primary platforms: the Customer Information System (CIS), an employer portal for managing workers' compensation claims and rehabilitation case information; the Learning Management System (LMS), which delivers free self-paced eLearn courses, microLearn videos, and fee-based instructor-led workshops via Microsoft Teams; and an Online Forms Portal for digital claims lodgement, incident notifications, and related applications. Supporting products include the Office Safety Tool for workplace hazard identification, the HSR Handbook, and a Workplace Rehabilitation Provider Portal integrated with Tyro Health for digital invoicing. The platform integrates with Microsoft Teams for training delivery and Tyro Health for invoice processing.

Comcare's business model is government appropriations-based rather than commercial revenue. The Commonwealth workers' compensation scheme is funded through premiums paid by Commonwealth agencies and self-insured licensees under the SRC Act. Training programs operate on a hybrid freemium model with free self-paced content and paid instructor-led workshops. Distribution is direct-to-stakeholder through digital portals, a national contact centre (1300 366 979), regional offices, and an annual National Conference. Marketing and stakeholder engagement occurs via the website, eNews newsletter, social media, dedicated HSR Network communications, and targeted webinars including the Rehabilitation Case Manager Forum and Psychosocial Health and Safety Forum. Current CEO Greg Vines joined in April 2023 from the International Labour Organization.

Name

Comcare

Legal name

Comcare

Website

https://comcare.gov.au

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Comcare is an Australian Government statutory authority that regulates work health and safety and administers the Commonwealth workers' compensation scheme for federal government agencies and self-insured licensees across Australia.

Ownership category

akta.pro rank

Product category

Government Workers' Compensation and Work Health and Safety Regulation

NAICS

Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Administration of Public Health Programs (923120)

SIC

Hospital & Medical Service Plans (6324)

akta.pro primary industry

Workers’ Compensation & Occupational Health TPA (HLAEALAL)

akta.pro secondary industry

Occupational Safety & Health Authorities (Workplace Safety Regulators) (HLAJAFAB)

Keywords

• Work health safety regulation
• Workers compensation administration
• Statutory workplace compensation
• Occupational safety regulation
• Workplace rehabilitation services

Headquarters

HQ city

Canberra

HQ country

Australia

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Commonwealth Scheme Premiums: Comcare operates as the national work health and safety authority and scheme administrator for the Commonwealth. The scheme is funded through premiums paid by Commonwealth agencies and self-insured licensees under the Safety, Rehabilitation and Compensation Act 1988.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels8 records

Core offering

Comcare administers the Commonwealth workers' compensation scheme and regulates work health and safety for Australian Government agencies and licensed self-insured employers under the Safety, Rehabilitation and Compensation Act 1988 and Work Health and Safety Act 2011. The agency delivers integrated statutory services spanning workers' compensation claims management, rehabilitation and return-to-work programs, WHS compliance enforcement, and workplace health and safety training. Its operations are supported by a digital service ecosystem comprising the Customer Information System, Learning Management System, Online Forms Portal, and Office Safety Tool.

Product overview

Comcare provides a comprehensive digital ecosystem for work health and safety management and workers' compensation administration in the Commonwealth jurisdiction. The core platform consists of the Learning Management System (LMS) for training delivery, the Customer Information System (CIS) for employer claims management, and an Online Forms Portal for digital claim submission. These are complemented by the Office Safety Tool for hazard identification, eLearn courses and microLearn videos for self-paced education, and specialized portals for workplace rehabilitation providers. The system integrates with Microsoft Teams for training delivery and Tyro Health for invoice processing.

Differentiator

Problem solved

Functional benefit

Products and services

• Comcare Learning Management System (LMS) Online platform providing access to Comcare's training catalogue including self-paced e-Learning courses, microLearn videos, live learning workshops, and training enrollment management for Commonwealth employers, employees, HSRs, and service providers.
• Customer Information System (CIS) Employer portal for accessing and managing workers' compensation claims information, including rehabilitation case manager updates, claim status, and cost centre management, used by Commonwealth employers and their authorised representatives.
• Online Forms Portal Centralized digital portal providing access to all Comcare online forms including workers' compensation claims, incident notifications, fraud reports, and various application forms, enabling employers, employees, and service providers to submit forms online.
• Office Safety Tool Interactive digital tool designed to help users identify risks and hazards in their workplace or home office environment, supporting WHS compliance and hazard awareness.
• Workplace Rehabilitation Provider Portal Portal enabling Comcare-approved workplace rehabilitation providers to submit workers' compensation-related invoices digitally to Comcare via Tyro Health integration.
• Before Blue Mental Health Coaching Program Early intervention mental health coaching program developed by Beyond Blue and made available to all Australian Public Service agencies in the Comcare scheme, providing mental health support for Commonwealth employees.

Quantifiable outcome

• Record $1.1 million WHS penalty imposed on Cleanaway for fatal truck crash
• +3 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Beyond BluecoreStrategic or Co-development Partner · 18 December 2024Beyond Blue developed the Before Blue early intervention mental health coaching program for employees. This program is now available to all Australian Public Service (APS) agencies in the Comcare scheme, representing an expansion of an early intervention mental health program across Commonwealth workplaces.
• Advance Consulting and TrainingminorChannel Partner/ Reseller/ DistributorComcare-approved provider offering 5-day initial HSR training course and 1-day refresher courses across Australia (NSW, ACT, VIC, QLD, WA)
• AlertForce Pty LimitedminorChannel Partner/ Reseller/ DistributorComcare-approved provider offering 5-day initial HSR training course across ACT, NSW, QLD, NT, and VIC
• Australian Council of Trade Unions / Trades and Labour Councils (ACTU/TLC)minorChannel Partner/ Reseller/ DistributorUmbrella organization for union-affiliated HSR training providers offering 5-day initial course across multiple states including NSW, QLD, TAS, VIC, SA, WA, NT, and ACT through various affiliated training organisations
• Interactive Training Services Pty LtdminorChannel Partner/ Reseller/ DistributorComcare-approved provider offering both 5-day initial course and 1-day refresher HSR training in VIC
• Konekt LtdminorChannel Partner/ Reseller/ DistributorComcare-approved provider offering 5-day initial HSR training and 1-day refresher courses in Canberra and Adelaide, with capacity for in-house delivery across all states and territories
• National Safety Council of AustraliaminorChannel Partner/ Reseller/ DistributorComcare-approved provider offering 5-day initial HSR training across VIC, ACT, NSW, SA, QLD, WA, and NT through Fire and Safety Australia

Scale indicators2 records

Recent moves7 records

Expansion highlights6 records

Others

• Beyond Blue: Australian mental health organisation that co-developed the Before Blue early intervention coaching program with Comcare, now deployed across APS agencies. Adjacent/enabling partner for psychosocial WHS service delivery.
• Marsh (Workers Compensation Practice): Global insurance broker and risk adviser with dedicated workers' compensation and claims management practices. Relevant as an ecosystem participant in employer-side workers' compensation purchasing and risk advisory.

Broad incumbents

• Safe Work Australia: Australian Government statutory body that develops national WHS policy and works with Comcare, state/territory regulators, and employers. Directly comparable as a federal-level WHS authority, though focused on policy development rather than scheme administration and enforcement.
• Gallagher Bassett: Global third-party administrator for workers' compensation, liability, and claims management. Comparable as a TPA operating in adjacent WHS/claims-administration technology and service delivery categories.

Direct peers

• SafeWork NSW: NSW's WHS regulator responsible for enforcing workplace safety laws. Comparable as a state-level WHS enforcement body, providing regulatory peer reference against Comcare's enforcement footprint.
• WorkCover Queensland: Queensland's workers' compensation scheme administrator, functioning as both insurer and WHS regulator under the Workers' Compensation and Rehabilitation Act. Direct domestic peer for scheme management and claims administration.
• icare (NSW): NSW government-owned insurance and care provider administering workers' compensation, dust diseases, and care schemes for NSW employers. Closely analogous in operating model — government scheme administrator for employer-funded workers' comp premiums.
• ReturnToWorkSA: South Australia's workers' compensation scheme administrator and WHS regulator (under SafeWork SA). Directly comparable as a state-level counterpart to Comcare's Commonwealth jurisdiction.
• WorkSafe Victoria: Victoria's state-level workers' compensation authority and WHS regulator, administering a parallel workers' comp scheme and enforcing the state WHS Act. Directly analogous in operating model to Comcare's role for the Commonwealth jurisdiction.

Emerging players

• EML: Australian workers' compensation scheme manager that, per Comcare's product launch data, co-developed an early intervention mental health program with Comcare. Relevant as a delivery partner/agent operating in the same scheme-administration value chain.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/comcare_gov_au
• LinkedInlinkedin.com/company/comcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comcare