Pro-Networks
Pro-Networks is an employee-owned UK managed IT services provider, founded in 2002 and headquartered in Deeside, delivering IT support, VoIP telephony and cybersecurity (Business Armour) to small and medium businesses across the North West of England and North Wales under a contract-free, recurring managed-services model.
- Company typePrivate
- Founded2002
- HeadquartersSandycroft, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Pro-Networks does
Pro-Networks Ltd is an employee-owned UK managed IT services provider founded in 2002 and headquartered in Deeside (Sandycroft), serving businesses primarily across Chester, Cheshire, North Wales and the wider North West of England. The company operates an integrated service portfolio built around three product pillars: (1) IT Support Services, including helpdesk, co-managed IT, managed cloud, network monitoring, Microsoft 365 support, 24/7 emergency support, backup and disaster recovery, connectivity and remote working solutions; (2) Business VoIP Telephony with managed setup and multi-provider options; and (3) Business Armour, an enterprise-level cybersecurity sub-brand offering threat detection, vulnerability management, continuous monitoring, Cyber Essentials certification and 24/7 SOC support.
The technology stack is standard for a regional SMB MSP, leveraging Microsoft 365 (with Microsoft Solutions Partner - Modern Work designation) and NCSC Cyber Essentials Plus accreditation as platform anchors. Pro-Networks employs over 20 qualified engineers based near the M56 in Deeside, with stated May 2026 KPIs of 99.74% customer retention, 49-minute average initial response, 59% same-day resolution and a 9-second average call answer time. A named customer case study (Warrington's Own Buses) evidences transport-sector delivery including a full IT relocation.
The business model is contractual managed services with annual, quote-based pricing tailored to each customer, deliberately positioned as contract-free to differentiate against lock-in competitors. Revenue mechanics depend on recurring IT support, VoIP and cybersecurity subscriptions across a horizontal SMB and mid-market segment, with phone-based direct sales and content-led inbound (blog, case studies) as the primary go-to-market channels. The company completed the acquisition of Ten Ten Systems on 29 October 2020 and operates as a private limited company with no external investors, parent or subsidiaries.
Pro-Networks firmographics
Firmographics- Name
- Pro-Networks
- Legal name
- Pro-Networks Ltd
- Website
- https://pro-networks.co.uk
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Pro-Networks is an employee-owned UK managed IT services provider, founded in 2002 and headquartered in Deeside, delivering IT support, VoIP telephony and cybersecurity (Business Armour) to small and medium businesses across the North West of England and North Wales under a contract-free, recurring managed-services model.
- Ownership category
- akta.pro rank
Pro-Networks industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro industry
- Network Management (LAN/WAN/Wi‑Fi) ServicesBusiness & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)Managed Security Services (MSSP) & 24/7 SOC OperationsBusiness & Public Services/Security & Investigations Services/Cybersecurity & Digital Forensics ServicesSecurity Operations Center (SOC) as a ServiceBusiness & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Cybersecurity Services (MSSP)Governance, Risk & Compliance (GRC) Managed ServicesBusiness & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Cybersecurity Services (MSSP)
Keywords
Where Pro-Networks is headquartered
LocationHeadquarters
- HQ city
- Sandycroft
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Pro-Networks business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- IT Support Services: Managed IT support services including helpdesk, network monitoring, and maintenance delivered by qualified engineers on a contractual basis
- VoIP Telephony Solutions: Business VoIP phone systems with managed setup, ongoing optimization, and expert support
- Cybersecurity Services: Enterprise-level cybersecurity services including Business Armour, threat detection, and SOC support
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Custom managed services pricing based on business requirements |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Pro-Networks product offering
Product offeringCore offering
Pro-Networks provides contract-free, employee-owned managed IT support, business VoIP telephony, and enterprise-level cybersecurity services to small and medium businesses across North West England. Services include helpdesk support, network monitoring, cloud services, Microsoft 365 management, backup and disaster recovery, and the Business Armour cybersecurity platform with 24/7 SOC support. The company delivers these offerings through a team of over 20 qualified engineers based near the M56 in Deeside, UK.
Product overview
Pro-Networks is an employee-owned IT support and services company offering a portfolio of managed services organized around three core pillars: IT Support Services, Business VoIP Telephony, and Business Armour cybersecurity. The IT Support Services serve as the primary offering, encompassing sub-services including Co-Managed IT Support (reinforcing internal teams), Managed Cloud Services, Network Monitoring and Management, Microsoft 365 Services & Support, 24/7 Emergency Support, Backup and Recovery, Disaster Recovery and IT Service Continuity, Connectivity Services, and Remote Working Solutions. Business VoIP Telephony is the second core product, providing managed VoIP solutions with multiple provider options, complete setup, and ongoing optimization. Business Armour represents the cybersecurity sub-brand, delivering enterprise-level protection including threat detection, vulnerability management, continuous monitoring, Cyber Essentials certification, and 24/7 security operations centre support. The company operates contract-free with a focus on customer retention above 99%.
Differentiator
Problem solved
Functional benefit
Brands
- Business Armour: Enterprise Level Cyber Security - a cybersecurity service offering by Pro-Networks.
Products and services
- IT Support Services
Quantifiable outcome
- 99.74% customer retention rate
- +2 more outcomes
Companies that use Pro-Networks
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
Pro-Networks technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Pro-Networks partnerships and signals
Strategic signalScale indicators7 records
Recent moves5 records
Expansion highlights5 records
Pro-Networks competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
Pro-Networks social profiles
Digital presencePro-Networks compliance and trust
Trust signalCompliance2 records
Pro-Networks financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pro-Networks leadership team
Management profileNumber of profiles
Pro-Networks funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pro-Networks M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pro-Networks
What does Pro-Networks do?
Pro-Networks provides contract-free, employee-owned managed IT support, business VoIP telephony, and enterprise-level cybersecurity services to small and medium businesses across North West England. Services include helpdesk support, network monitoring, cloud services, Microsoft 365 management, backup and disaster recovery, and the Business Armour cybersecurity platform with 24/7 SOC support. The company delivers these offerings through a team of over 20 qualified engineers based near the M56 in Deeside, UK.
Is Pro-Networks a public or private company?
Pro-Networks is a private company. It is classified as management employee owned and is currently operating.
When was Pro-Networks founded?
Pro-Networks was founded in 2002. It employs 11 to 50 people.
Where is Pro-Networks based?
Pro-Networks is headquartered in Sandycroft, United Kingdom, in the Europe region.
How does Pro-Networks make money?
Three revenue lines are on record. IT Support Services are the primary driver. The others are voIP Telephony Solutions and cybersecurity Services.
Does Pro-Networks have an API?
No public API is recorded for Pro-Networks.
What industry is Pro-Networks in?
Pro-Networks's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAD, Network Management (LAN/WAN/Wi‑Fi) Services, with a secondary code of BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations. Its NAICS code is 5415 and its SIC code is 7370.