Citizens for Citizens

What Citizens for Citizens does

Citizens for Citizens, Inc. (CFC) is a 501(c)(3) nonprofit Community Action Agency founded in 1965 under the Economic Opportunity Act and headquartered at 264 Griffin Street, Fall River, Massachusetts. The organization is the federally designated CAA for Greater Fall River and Greater Taunton in Southcoast Massachusetts and is a member agency of MASSCAP, the state association of 23 Community Action Agencies. CFC operates 20 distinct programs across seven service categories: Home Energy (Fuel Assistance/HEAP, Weatherization, Appliance Management, Heater Repair), Children's Services (Head Start, Early Head Start, Family Child Care, After School Day Care, Extended Day), Food & Nutrition (Food Pantry, SNAP Assistance, WIC), Health (Family Planning, Teen Pregnancy Prevention), Community Programs (Information & Referral, Operation Christmas, Scholarships), Senior Support (Foster Grandparents, SCSEP), and Financial Assistance (Tax Preparation/VITA, Emergency Housing, Emergency Food & Shelter). The organization also serves as a regional hub for the MASSCAP Diaper Distribution Pilot supplying PACE, Self-Help, and Cradles to Crayons.

CFC delivers services through six physical office locations across Fall River and Taunton plus the Highland Child Care Center, employing 251-500 staff and serving more than 30,000 income-eligible individuals annually. There is no proprietary technology platform; the technology stack is limited to a WordPress-based website (cfcinc.org) for program information and referral intake, an online fuel-assistance application portal (toapply.org/MassLIHEAP), MBTA Reduced Fare digital applications, and standard contact forms. No APIs, mobile applications, or AI/ML capabilities are disclosed. Service delivery is overwhelmingly in-person, walk-in, and community-based, with referrals originating from MassHealth, the Department of Transitional Assistance, and word-of-mouth.

The organization's business model is grant-funded philanthropy rather than commercial revenue. Funding sources include multi-program federal grants from the Office of Community Services (OCS) within the Administration for Children and Families (ACF) at HHS, FEMA Emergency Food and Shelter Program (EFSP) housing assistance, ARRA weatherization funds, state administrative funding for assistance programs (MassHealth, DTA), targeted foundation grants (e.g., Robert F. Stoico Foundation, Charles Farnsworth Trust), workforce grants (Center for Workforce Inclusion SCSEP grant of $476,000 in 2024), and tax-deductible public donations. Most client services are delivered at no cost to income-eligible individuals and families. Revenue is not publicly disclosed, and the 2026 financial audit RFP confirms ongoing non-disclosure. Leadership comprises Executive Director Liz Berube and Deputy Director Garth Patterson, with Board President Maria Ferreira-Bedard.

Name

Citizens for Citizens

Legal name

Citizens for Citizens, Inc.

Website

https://cfcinc.org

Company type

Private

Founded year

1965

Operating status

Operating

Headcount range

101–250 employees

Short description

Citizens for Citizens, Inc. is a 501(c)(3) Community Action Agency founded in 1965 that delivers 20 social-service programs — including Head Start, fuel and weatherization assistance, food pantry, WIC, family planning, and senior employment — to more than 30,000 income-eligible individuals annually across Greater Fall River and Greater Taunton, Massachusetts, funded by federal/state grants and donations.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Individual and Family Services (6241), Emergency and Other Relief Services (624230), Community Food Services (624210)

SIC

Services-Social Services (8300), Services-Child Day Care Services (8351)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Civic, Citizenship & Community Engagement Education (EDAAAEAI)

Keywords

• Community action services
• Social services nonprofit
• Energy assistance programs
• Early childhood education
• Food assistance programs

Headquarters

HQ city

Fall River

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Federal and State Grants: CFC receives partial support from multiple grants from the Office of Community Services (OCS) within the Administration for Children and Families (ACF), a division of the U.S. Department of Health and Human Services (HHS). Additional funding comes from federal programs including FEMA (EFSP Housing Assistance), ARRA weatherization funds, and state assistance program administrative funding.
2. Donations: CFC accepts tax-deductible donations from the public. Donations in any amount are solicited to support the agency's mission of helping low-income individuals and families achieve economic self-sufficiency.
3. Grant Awards: CFC receives grant awards from organizations such as the Center for Workforce Inclusion ($476k SCSEP grant) and federal diaper assistance pilot programs administered through MASSCAP.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Citizens for Citizens is a Massachusetts nonprofit Community Action Agency operating 20 distinct social service programs serving low-income individuals and families across Greater Fall River and Greater Taunton. Core offerings include energy assistance (Fuel Assistance/HEAP, Weatherization, Appliance Management, Heater Repair), early childhood education (Head Start, Early Head Start, Family Child Care, After School Day Care), food and nutrition programs (Food Pantry, SNAP assistance, WIC), family planning, senior employment and volunteer programs (SCSEP, Foster Grandparents), tax preparation (VITA), and emergency housing and shelter assistance. Programs are delivered at six physical office locations and are primarily grant-funded, serving more than 30,000 individuals annually.

Product overview

Citizens for Citizens operates as a community action agency providing comprehensive social services to vulnerable populations in Greater Fall River and Greater Taunton, Massachusetts. The organization functions as a multi-service nonprofit offering 20+ distinct programs organized into seven service categories: Energy Assistance (Fuel Assistance/HEAP, Weatherization, Appliance Management, Heater Repair), Children's Services (Head Start, Early Head Start, Family Child Care, After School Day Care, Extended Day), Food & Nutrition (Food Pantry, SNAP Assistance, WIC), Health (Family Planning, Teen Pregnancy Prevention), Community Programs (Information & Referral, Operation Christmas, Scholarships), Senior Support (Foster Grandparents, SCSEP), and Financial Assistance (Tax Preparation/VITA, Emergency Housing, Emergency Food & Shelter). The organization also partners in the federal Diaper Distribution Pilot Program. These programs are delivered through multiple physical office locations across Fall River and Taunton, serving over 30,000 individuals annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Fuel Assistance (HEAP) Federal and state-funded heating assistance program that helps eligible low-income residents pay for heating fuel during winter months.
• Weatherization Assistance Program Home energy efficiency program that improves insulation and reduces energy costs for eligible low-income homeowners and renters.
• Appliance Management Program Program providing energy-efficient appliances to eligible low-income households to reduce energy consumption and costs.
• Heater Repair Program Emergency heating system repair services for eligible residents to ensure functional heating during cold months.
• Head Start Federally funded preschool education program for children ages 3-5 from low-income families, promoting school readiness through comprehensive early childhood development services.
• Early Head Start Comprehensive early childhood development program serving children from birth to age 3 and pregnant women from low-income families.
• Family Child Care Home-based childcare program that provides quality child care through licensed family child care providers for low-income families.
• After School Day Care Supervised childcare program for school-age children (5-13 years) from low-income working families, operating after regular school hours.
• Extended Day Full-day childcare services provided during school vacations and summer months for children enrolled in school-age programs.
• Food Pantry Emergency food distribution service providing groceries to individuals and families facing food insecurity in the Greater Fall River area.
• SNAP Assistance Application assistance for the Supplemental Nutrition Assistance Program, helping eligible low-income residents access food benefits.
• WIC Program (Women, Infants & Children) Nutrition program providing food, health screening, and nutrition education for pregnant women, new mothers, infants, and children up to age 5.
• Family Planning Reproductive health care services providing quality, comprehensive family planning and reproductive health services to low-income women and adolescents.
• Teen Pregnancy Prevention Education and prevention program aimed at reducing teen pregnancy rates through peer leadership and community outreach.
• Information and Referral Services Central intake service that connects residents with appropriate community resources and CFC programs based on their needs.
• Operation Christmas Holiday assistance program providing toys and gifts to children from low-income families during the Christmas season.
• Scholarship Opportunities Educational financial assistance program providing scholarships to worthy high school seniors to support post-secondary education.
• Foster Grandparents Intergenerational program engaging seniors (55+) as volunteer mentors and tutors for children in schools and Head Start centers.
• Senior Community Service Employment (SCSEP) Federally funded employment program providing job training and placement services for low-income seniors aged 55 and older.
• Tax Preparation (VITA) Volunteer Income Tax Assistance program offering free tax preparation services to low-income individuals and families.
• Emergency Housing Assistance Financial assistance program to prevent homelessness for income-eligible renters and homeowners facing housing crises.
• Emergency Food and Shelter Emergency assistance program providing immediate food and shelter support to individuals and families in crisis situations.
• Diaper Distribution Program Federal pilot program distributing diapers and wipes to low-income families through a hub-and-spoke regional distribution model serving Southcoast Massachusetts.

Quantifiable outcome

• Served 30,000+ individuals annually across Southcoast MA
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• MASSCAP (Massachusetts Association of Community Action Agencies)coreStrategic or Co-development PartnerMASSCAP is the parent organization representing 23 Community Action Agencies across Massachusetts. CFC operates as MASSCAP's member agency for Greater Fall River and Greater Taunton. MASSCAP coordinates statewide initiatives including the Diaper Distribution Program in which CFC serves as a regional hub.
• Federal Diaper Distribution Pilot Partners (PACE, Inc., Self-Help, Cradles to Crayons)coreStrategic or Co-development PartnerCFC serves as a regional hub for the MASSCAP Diaper Distribution Program, supplying diapers to partner organizations PACE, Inc., Self-Help, and Cradles to Crayons across the Southcoast region. The program distributed approximately 1.3 million diapers and 10,000 packs of wipes to over 1,600 families within its first 6 months.
• MBTA (Massachusetts Bay Transportation Authority)coreStrategic or Co-development PartnerCFC accepts applications for the MBTA Income-Eligible Reduced Fare Program, helping Massachusetts residents between ages 18-64 who are enrolled in state assistance programs access reduced transit fares (approximately 50% off one-way fares).

Scale indicators7 records

Recent moves7 records

Expansion highlights4 records

Direct peers

• Action for Boston Community Development (ABCD): Largest Community Action Agency in Massachusetts serving Boston and surrounding cities; provides the same CAA-designated mix of Head Start, fuel assistance, food pantry, senior employment, and family services, making it the closest direct peer in scale and mandate.
• Worcester Community Action Council (WCAC): Massachusetts CAA serving Greater Worcester with a comparable portfolio of energy, food, early childhood, and senior programs; directly comparable as a fellow MASSCAP-member CAA operating in a similar urban gateway-city context.
• South Shore Community Action Council: Massachusetts CAA serving Plymouth County communities with energy assistance, food programs, Head Start, and senior services; directly comparable as a regional CAA peer under the same MASSCAP umbrella.
• Greater Lawrence Community Action Council (GLCAC): Massachusetts CAA serving Lawrence and the Merrimack Valley with a similar comprehensive anti-poverty program set; comparable as a fellow MASSCAP CAA operating in an urban post-industrial community.
• Brockton Area Multi-Service Inc. (BAMSI): Southeastern Massachusetts social services nonprofit offering Head Start, fuel assistance, behavioral health, and family services across the Southcoast region; comparable as a peer multi-service nonprofit operating in the same geography.
• PACE Inc. Massachusetts-based child care, early education, and family services organization that partners with CFC in the federal Diaper Distribution Pilot; directly comparable as a regional family-services peer and operational collaborator.
• Catholic Charities of the Archdiocese of Boston: Regional faith-based social services network operating food pantries, refugee resettlement, family stabilization, and emergency assistance programs across Eastern Massachusetts; comparable as a large multi-service nonprofit serving overlapping low-income populations.
• Cradles to Crayons: Children's essential-items nonprofit that partners with CFC as a downstream recipient in the MASSCAP Diaper Distribution Pilot; comparable as a peer in addressing material poverty for low-income families with young children.

Others

• Massachusetts Association of Community Action Programs (MASSCAP): State association of all 23 Massachusetts Community Action Agencies; serves as CFC's coordinating body for statewide initiatives (including the Diaper Distribution Program), making it an enabling/ecosystem organization rather than a direct competitor.
• United Way of Greater Fall River: Local United Way affiliate serving the same Greater Fall River geography; comparable as a complementary community funder and convener rather than a direct service-delivery competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/cfcfallriver
• Facebookfacebook.com/citizensforcitizensinc
• LinkedInlinkedin.com/company/citizens-for-citizens-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens for Citizens