What Quality Support Group does

Quality Support Group Inc. (QSG) is an international consulting and training firm founded in 1993 and headquartered in Boxborough, Massachusetts. The company delivers organizational continuous improvement services centered on quality management systems, regulatory compliance, and process improvement across heavily regulated industries including manufacturing, medical devices, aerospace and defense, automotive, food and beverage, and consumer products. Its service portfolio spans management system standards consulting and training (ISO 9001, AS9100D, AS9145, IATF 16949, ISO 13485, ISO 14001, ISO 45001, NADCAP, ISO/IEC 42001), regulatory standards advisory (FDA QSR/QMSR, EU MDR/IVDR, MDSAP, ISO 14971, CAPA), process improvement methodologies (Six Sigma, Lean, FMEA, SPC, DOE), and emerging practice areas including AI management systems, AI for manufacturing, and cybersecurity (CMMC, ISO 27001, TISAX).

QSG's underlying technology is its accumulated consulting methodology and course catalog, delivered through multiple modalities: on-site consulting at client facilities, open-enrollment virtual instructor-led training, self-paced online courses, and publicly scheduled training events. Pricing on public training courses ranges from $877 for shorter workshops to $2,277 for lead auditor certification programs. The firm generates revenue across three streams: professional training courses (unit-priced), customized consulting engagements (quote-based), and a subscription membership program. Its go-to-market is enterprise field sales with direct engagement to quality, regulatory, and operations leaders, supplemented by thought-leadership content marketing (publications, webinars, blog), a LinkedIn presence, client testimonials, and assistance with state workforce training grants (notably the Massachusetts Workforce Training Fund programs).

As of February 24, 2026, QSG was integrated into TÜV Rheinland's North American operations, becoming a wholly-owned subsidiary within the global testing, inspection, and certification organization. QSG retains its brand identity and operates as part of TÜV Rheinland's global network. The firm holds ISO 9001:2015 organizational certification, maintains partnerships with the Performance Review Institute (PRI) for NADCAP accreditation services and Worcester Polytechnic Institute (WPI) for educational collaboration, and serves a customer base that includes Raytheon, BAE Systems, Pratt & Whitney, GE, Dow, Bose, PepsiCo, Whole Foods, CVS Health, Autoliv, Zoll Medical, and Hexagon Manufacturing Intelligence.

Name

Quality Support Group

Legal name

Quality Support Group Inc.

Website

https://qualitysupportgroup.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Quality Support Group is a 1993-founded consulting and training firm, now a TÜV Rheinland subsidiary, that advises manufacturing, medical device, aerospace, automotive, and food industry clients on quality management systems, regulatory compliance, and process improvement.

Ownership category

akta.pro rank

Product category

Quality Management Consulting & Training

NAICS

Other Management Consulting Services (541618), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Quality Management Systems (QMS) & ISO Training (ISO 9001/IATF/AS9100) (EDABAKAD)

akta.pro secondary industry

Operational Risk, Reliability & Resilience (FMEA, RCA, FRACAS) (EDABAKAI)

Keywords

• Quality management consulting
• Regulatory compliance training
• ISO certification services
• Auditor training programs
• Process improvement consulting

Headquarters

HQ city

Peabody

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Professional Training Courses: Revenue generated from publicly offered training courses in quality management, regulatory compliance, process improvement, and specialized industry standards. Courses are available as virtual instructor-led training and on-site delivery at client facilities. Pricing varies by course duration and certification level, ranging from $877 to $2,277 per course.
2. Consulting Services: Customized consulting engagements for organizations requiring implementation assistance, gap assessments, internal audits, corrective action support, and ongoing quality management system support. Services are tailored to specific client needs and delivered by experienced consultants.
3. Membership Program: QSG offers a membership program providing access to resources, webinars, publications, and potentially discounted training for member organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Quality Support Group (QSG) delivers consulting and training services that help organizations implement, audit, and certify quality management and regulatory standards such as ISO 9001, AS9100D, IATF 16949, ISO 13485, FDA QSR, EU MDR/IVDR, ISO 22000, ISO/IEC 27001, and ISO/IEC 42001. Services are delivered through on-site consulting engagements, public virtual instructor-led courses, on-site training programs, and a membership program, serving enterprises in manufacturing, medical devices, aerospace, automotive, and food industries. QSG also assists clients in securing workforce training grants and building internal capability to sustain compliance improvements.

Product overview

Quality Support Group (QSG) is a consulting and training organization headquartered in Boston, Massachusetts, founded in 1993 and now part of TÜV Rheinland. The company offers a comprehensive portfolio of quality management, regulatory compliance, and operational excellence services organized into three main areas: Management System Standards Consulting & Training (covering ISO 9001, AS9100D, AS9145, AS13100, IATF 16949, ISO 26262, ISO 14001, ISO 45001, ISO/IEC 17025, NADCAP), Regulatory Standards Consulting (covering ISO 13485, FDA QSR/QMSR, EU MDR/IVDR, MDSAP, CAPA, ISO 14971), and Process Improvement Services (covering Six Sigma, Lean, Supply Chain, FMEA, SPC). The company also offers specialized services including AI Management System consulting (ISO/IEC 42001), AI for Manufacturing, Cybersecurity (CMMC, ISO 27001, TISAX), Food Safety (BRC, ISO 22000), and training grants support. QSG provides training through multiple delivery formats including on-site, virtual, self-paced online, and public courses.

Differentiator

Problem solved

Functional benefit

Products and services

• Quality Management System Consulting & Training Core consulting and training services that help organizations implement, integrate, audit, and certify their quality management systems against international standards across manufacturing, aerospace, automotive, and other regulated industries.
• Regulatory Standards Consulting Consulting services for medical device and regulated-industry quality systems, including ISO 13485, FDA QSR/QMSR, EU MDR & IVDR, MDSAP, ISO 14971 risk management, CAPA, and outsourced RA/QA support.
• Process Improvement & Lean Operations Training Training and consulting in process improvement methodologies including Six Sigma, Lean Thinking, supply chain management, FMEA, statistical process control, design of experiments, and 8D root cause analysis for operations and quality teams.
• AI Management System Consulting (ISO/IEC 42001) Consulting and training services that help organizations establish, implement, maintain, and continually improve an Artificial Intelligence Management System aligned with ISO/IEC 42001.
• AI for Manufacturing Consulting Consulting services that help manufacturers integrate artificial intelligence technologies into production and quality processes to improve operational outcomes.
• Cybersecurity Services Cybersecurity consulting covering CMMC, ISO/IEC 27001:2022 implementation, and TISAX assessments for organizations in aerospace, automotive, and other regulated industries.
• Food Safety Certification Consulting Food safety consulting and training covering BRC Certification, ISO 22000, HACCP, SQF, GMP, and preventive controls for growers, processors, manufacturers, and distributors.
• Training Grants Program Advisory service that helps organizations identify workforce training grants (e.g., Massachusetts Workforce Training Fund General and Express Grants) and provides complimentary grant writing support.
• QSG Membership Subscription membership program that provides member organizations access to exclusive resources, publications, webinars, and discounted training rates.
• ISO 9001:2015 Training Courses Public and on-site training workshops for ISO 9001:2015, including Internal Auditing, Exemplar Global Certified Lead Auditor, Leadership, Overview, Implementation, and Risk-Based Thinking courses.
• AS9100D Aerospace Quality Training Aerospace quality management training covering AS9145 APQP/PPAP Workshop, AS9100D Overview, Exemplar Global Certified Lead Auditor, Implementation Fundamentals, and Internal Auditing.
• IATF 16949:2016 Training Automotive quality management training covering APQP, FMEA, IATF 16949:2016 Implementation Fundamentals, Internal Auditing with Core Tools, Overview, and Exemplar Global Lead Auditor courses.
• FDA QSR 21 CFR 820 Training FDA Quality System Regulation training for medical device manufacturers covering 21 CFR Part 820 compliance, QSIT mock audits, and inspection readiness.

Quantifiable outcome

• Organizations achieve ISO 9001:2015 certification with successful audit outcomes (no findings, only minor OFIs)
• +2 more outcomes

Named customers15 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• TÜV RheinlandcoreStrategic or Co-development Partner · 24 February 2026TÜV Rheinland in North America has integrated Quality Support Group Inc. (QSG) as part of its strategy to strengthen its service portfolio and expand capabilities across the United States and North America. QSG brings over 30 years of technical expertise and customer relationships to TÜV Rheinland's global network of testing, inspection, and certification services. The integration aims to deliver expanded service offerings and support TÜV Rheinland's growth strategy in the U.S. market.
• Worcester Polytechnic Institute (WPI)minorStrategic or Co-development PartnerEducational partnership providing academic connections and potential collaboration opportunities for workforce development and research.
• Performance Review Institute (PRI)coreTechnology or IntegrationPRI administers the NADCAP program and schedules audits, assigns approved auditors, administers closeout of non-conformance reports, and presents audit packages to special process task groups for approval decisions. QSG specializes in NADCAP certification services including training, gap assessments, and corrective action support.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• BSI Group: BSI is the originator of ISO 9001 and operates a global training, certification, and consulting practice across ISO management systems, medical devices, and cybersecurity, making it the closest direct peer to QSG's standards-based consulting and training model.
• TÜV SÜD: TÜV SÜD is a global TIC firm and direct strategic competitor to TÜV Rheinland (QSG's parent), offering overlapping ISO 9001/13485/AS9100/IATF training, medical device regulatory consulting, and management systems certification across the same verticals as QSG.
• DEKRA: DEKRA is a global TIC organization providing management systems certification, training, and consulting for automotive (IATF), aerospace, and industrial quality, directly competing with QSG in core ISO/AS standards-based services.
• Intertek: Intertek operates a global quality assurance, training, and management systems certification business overlapping QSG's ISO 9001/13485/AS9100 consulting and training offerings across multiple regulated verticals.
• SGS: SGS is one of the world's largest TIC firms with extensive ISO management systems training and consulting, plus food safety (BRC/ISO 22000/HACCP) services that directly overlap QSG's food industry and QMS training portfolios.
• LRQA: LRQA delivers ISO 9001/14001/45001/13485 training and certification plus cyber and ESG advisory, competing head-to-head with QSG in management systems consulting and auditor training courses.
• Bureau Veritas: Bureau Veritas is a global TIC major with comparable management systems certification, training, and industry-specific quality consulting in aerospace, automotive, food, and industrial manufacturing, making it a direct peer to QSG.
• DQS: DQS is a Germany-based management systems certification and training body specializing in ISO 9001/13485/AS9100/IATF courses and consulting, directly overlapping QSG's core training catalog.

Broad incumbents

• UL Solutions: UL Solutions is a broad safety science and TIC incumbent that, while larger and more diversified, offers overlapping ISO 9001/13485/27001 management systems training, medical device regulatory services, and cybersecurity compliance consulting relevant to QSG's clients.

Emerging players

• NSF International: NSF provides training, certification, and consulting in food safety (SQF/BRC/HACCP), water, and medical device quality systems, making it a niche but direct competitor to QSG's food and medical device practices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/qualitysupportgroup
• LinkedInlinkedin.com/company/quality-support-group-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Support Group