What Customized Service Concepts does

Customized Service Concepts, LLC was a privately held US security integration services company headquartered in Wallingford, Connecticut, founded in 1998. The firm specialized in delivering security integration, monitoring, and protection services to banking and financial services institutions across the New England region, addressing physical security needs, regulatory compliance, and facility protection for its BFSI clients. Its go-to-market was enterprise field sales directed at regional financial institutions, with a single vertical segmentation approach. Revenue was generated through professional services contracts covering installation, service, and maintenance of security systems; pricing was not publicly disclosed.

The company's underlying technology stack centered on conventional physical security integration (intrusion alarms, access control, video surveillance, and monitoring) rather than proprietary software platforms. No AI/ML capabilities, data assets, patents, or productized software were disclosed in the available sources. The business employed 11-50 people and operated exclusively in the New England geography. In February 2024, Customized Service Concepts was acquired by Everon, a national provider of integrated security, fire, and life safety solutions, as a strategic tuck-in to strengthen Everon's service capabilities for New England financial institutions and expand its presence in the BFSI security services market. Post-acquisition, Customized Service Concepts operates as part of Everon's portfolio and no longer functions as an independent entity.

Name

Customized Service Concepts

Legal name

Customized Service Concepts, LLC

Website

https://cscatm.com

Company type

Private

Founded year

1998

Operating status

Acquired

Headcount range

11–50 employees

Short description

Customized Service Concepts was a New England-based security integration services company serving banking and financial institutions with installation, monitoring, and maintenance of physical security systems. Acquired by Everon in February 2024.

Ownership category

akta.pro rank

Headquarters

HQ city

Wallingford

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Security Integration Services: Provided security integration services including installation, service, and maintenance of security systems for financial institutions in the New England region.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Customized Service Concepts (CSC) is an ATM and bank equipment sales and service company that provides security integration solutions to banking and financial services institutions. The company delivered installation, service, and maintenance of security systems tailored for financial institutions in the New England region, supporting protection of facilities, assets, personnel, and customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Security Services for BFSI Sector

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• EveroncoreStrategic or Co-development PartnerIn February 2024, US-based security integrator Everon acquired Customized Service Concepts, LLC to strengthen its service capabilities for New England financial institutions. This acquisition expanded Everon's presence in the BFSI security services market, which was projected to reach $146.19 billion by 2030.

Scale indicators1 record

Recent moves3 records

Expansion highlights3 records

Direct peers

• Koorsen Fire & Security: Mid-sized regional security and life safety integrator serving commercial and financial institution customers across the Midwest and Southeast. Comparable in service mix (intrusion, access, video, fire) and regional integrator business model.
• Red Hawk Fire & Security: Commercial security, fire, and life safety integrator serving financial, retail, and enterprise customers in the U.S. Comparable as a regional security integrator with similar BFSI vertical exposure.
• Convergint: Global security systems integrator providing design, installation, and services for access control, video, intrusion, and life safety across commercial verticals including BFSI. Closest functional peer in scale, service mix, and vertical coverage.

Emerging players

• NCR Atleos: ATM manufacturer and services provider (spun out of NCR) supplying banks with ATM hardware, managed services, and security/compliance for self-service channels. Closest peer to CSC's ATM and bank equipment sales/service activity.
• Kastle Systems: Managed security and access control provider specializing in commercial real estate and financial institution office buildings. Overlaps with CSC's access control and managed services capabilities for BFSI.

Broad incumbents

• Diebold Nixdorf: Global provider of banking and retail technology including ATMs, branch automation, and related managed services. Comparable to CSC's ATM/bank equipment sales and service line of business.
• STANLEY Security: Commercial security integrator offering intrusion, access control, video surveillance, monitoring, and managed services to BFSI and retail customers. Directly comparable offering set for financial institution security deployments.
• Everon: National integrated security, fire, and life safety provider that acquired Customized Service Concepts in February 2024. Directly comparable as a commercial security integrator with a dedicated BFSI vertical and National Account Program for multi-site bank customers.
• Johnson Controls Security Solutions: Building technology and security solutions provider serving large commercial and financial institution customers with integrated security, fire, and HVAC systems. Comparable as a broad incumbent in BFSI security integration.
• Securitas Technology: Commercial electronic security integration arm of Securitas, delivering enterprise-scale security solutions (intrusion, access, video, monitoring) with strong BFSI presence. A much larger direct competitor in the same integrator category.

Market position

Strengths3 records

Weaknesses4 records

Competitive moat2 records

Key risks4 records

Key highlights4 records

Customer concentration

• Xx.com/CSCATM
• Facebookfacebook.com/cscatm
• LinkedInlinkedin.com/company/cscatm

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customized Service Concepts