Agencia de Aduana Olivares

What Agencia de Aduana Olivares does

Agencia de Aduana Olivares is a privately-held Chilean customs brokerage firm headquartered in Santiago, providing import, export, and other customs clearance services to mid-market enterprises across multiple sectors including construction, technology, food and beverage, pharmaceutical, clothing, and frozen produce. The company is one of only 24 customs agents authorized by Chile's Servicio Nacional de Aduanas to operate under the Carpeta Electrónica system for electronic documentation storage and processing, and operates an online client portal (Agencia en Línea) that provides real-time shipment tracking, automated milestone email notifications, and periodic indicator reporting.

The firm runs six service lines: Importaciones, Exportaciones, Otras Destinaciones Aduaneras, Transporte/Logística/Seguro (delivered via strategic transport and insurance partners), Asesorías y Capacitación, and Outsourcing. Revenue is generated predominantly through professional-services fees tied to the value, type, and complexity of each customs operation, with mandatory engagement for imports and exports at or above USD 3,000 FOB. Distribution is delivered through a direct branch network spanning Chile's principal customs points of entry and exit—Santiago (HQ), Iquique, Valparaíso, San Antonio, Los Andes, and Talcahuano—supplemented by international representative offices in New York, Melbourne, and London for cross-border client coordination.

The company recently restructured from individual ownership to a Cía. Ltda. society structure and is pursuing ISO 9001:2015 recertification and Operador Económico Autorizado (OEA) status. Founded and led by Customs Agent Miriam Olivares Irribarren—who brings over 30 years of industry experience and serves as Director of the Cámara Aduanera de Chile and as a board member of WISTA Chile—the firm is founder-owned with no evidence of institutional investment, public funding, or external parent ownership.

Name

Agencia de Aduana Olivares

Legal name

Agencia de Aduana Miriam Olivares y Cía. Ltda.

Website

https://agenciaolivares.cl

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Agencia de Aduana Olivares is a Santiago-based Chilean customs brokerage firm providing import, export, and other customs clearance, logistics coordination, advisory, and outsourcing services to mid-market enterprises across construction, technology, food and beverage, pharmaceutical, and other verticals.

Ownership category

akta.pro rank

Product category

Customs Brokerage Services

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Customs Consulting & Brokerage Outsourcing (Managed Brokerage, Brokerage Operations) (TLACAFAI)

akta.pro secondary industries

Customs Brokerage & Trade Compliance Management (TLAIANAD), Customs Declaration & Filing (Import/Export Entry) Platforms (TLAEAOAA)

Keywords

• Customs brokerage services
• Import export clearance
• Foreign trade advisory
• Logistics coordination
• Customs documentation

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Customs Brokerage Services: Professional customs brokerage services for import, export, and other customs destinations. Services include complete coordination of logistics chain participants, customs documentation processing, and regulatory compliance.
2. Transportation and Logistics Services: Coordination of transport services through strategic partners for merchandise pickup and delivery.
3. Outsourcing Services: Externalization of foreign trade management functions, providing specialized personnel to support clients' logistics and foreign trade operations.
4. Advisory and Training Services: Technical and legal advisory services plus training programs for updating knowledge in foreign trade processes.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Agencia de Aduana Olivares is a Chilean customs brokerage firm providing end-to-end import, export, and other customs regime processing for businesses engaged in international trade. The company coordinates the full logistics chain — including documentation, transport, insurance, and regulatory compliance with the Servicio Nacional de Aduanas — and supports clients through electronic folder processing, a client tracking portal, automated notifications, and advisory/training services. It is one of only 24 customs agents authorized in Chile for electronic folder processing of customs documentation.

Product overview

Agencia de Aduana Olivares operates as a customs brokerage firm providing a comprehensive suite of international trade services. The core offering consists of six main service pillars: Importaciones (import clearance), Exportaciones (export clearance), Otras Destinaciones Aduaneras (other customs destinations), Transporte/Logística/Seguro (transport, logistics and insurance), Asesorías y Capacitación (advisory and training), and Outsourcing. These services are delivered through a network of branches and supported by digital infrastructure including the Carpeta Electrónica (electronic documentation folder) system and the Agencia en Línea (online client portal) for real-time shipment tracking and document access. The company differentiates through authorized electronic documentation processing, automated status notifications, and periodic indicator reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• Importaciones (Import Services)

Quantifiable outcome

• Invoicing completed within 72 hours of operation completion
• +1 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Strategic Transport PartnerscoreChannel Partner/ Reseller/ DistributorStrategic partners with necessary infrastructure and compliance with current regulations to provide logistics services, ensuring merchandise is dispatched on time and delivered to recipients
• Insurance PartnerscoreStrategic or Co-development PartnerStrategic allies providing insurance services to protect client cargo from departure at supplier warehouse through to final destination, according to client needs
• Chemical Pharmaceutical Company PartnerminorStrategic or Co-development PartnerPartner company providing support for obtaining ISP (Institute of Public Health) registrations and pharmaceutical product approvals
• Specialized Legal AdvisorsminorImplementation/ SI/ Consulting PartnerLawyers specialized in customs and tax advisory providing legal support for daily operations
• Cámara Aduanera de ChilecoreOthersActive membership and leadership participation through Director Miriam Olivares Irribarren in the customs agents industry association
• WISTA Chile (Women's International Shipping & Trading Association)minorOthersInternational organization strengthening women's role in shipping and foreign trade; Miriam Olivares Irribarren serves on the board

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Rhenus Logistics: Rhenus is a global logistics group offering freight forwarding and customs services across Europe, Asia, and the Americas. It is comparable to Olivares on customs brokerage capabilities for cross-border trade but operates from a much broader European-anchored footprint.
• DHL Global Forwarding: DHL Global Forwarding provides international air, ocean, and road freight forwarding with customs brokerage capabilities worldwide. It competes with Olivares for multinational clients needing customs services in Chile as part of broader end-to-end logistics contracts.
• Kuehne+Nagel: Kuehne+Nagel is one of the world's largest freight forwarders and offers customs brokerage and trade compliance services globally, including in Chile. It overlaps with Olivares on customs clearance but operates at vastly greater scale and breadth, competing for the upper end of the same client pool.
• DSV: DSV is a major global freight forwarder (post-Panalpina and GIL integrations) offering customs brokerage and trade compliance across more than 80 countries. It competes with Olivares for cross-border trade flows involving Chile, though at materially larger scale.
• DB Schenker: DB Schenker is a global logistics provider offering freight forwarding and customs clearance services across the Americas and Europe. It is comparable to Olivares as a customs services provider but covers a much wider geography and product portfolio.
• Expeditors International: Expeditors is a global logistics company with customs brokerage as part of its air and ocean freight services. It is comparable to Olivares in offering customs clearance to Chilean importers/exporters but addresses primarily larger multinational shippers.
• Maersk Logistics & Services: Maersk Logistics & Services provides end-to-end container logistics including customs brokerage and trade compliance across major Latin American ports. It is comparable to Olivares as a customs services provider for Chilean trade, but bundled with ocean shipping.

Emerging players

• Descartes Systems Group: Descartes provides customs filing, trade compliance, and logistics technology solutions including for LATAM markets. It is comparable to Olivares in addressing customs and trade compliance but as a software/vendor rather than a service-delivery broker.
• WiseTech Global (CargoWise): WiseTech Global's CargoWise platform is a leading customs and trade compliance software suite used by brokers worldwide, including in Latin America. It is comparable to Olivares as adjacent enabling technology for customs filing, with potential to disintermediate traditional brokerage workflows.

Direct peers

• Agunsa: Agunsa is a Chilean maritime, logistics, and customs brokerage group with deep presence at Chilean ports. It is directly comparable to Olivares because it offers import/export customs clearance and complementary logistics services to Chilean importers and exporters, competing for the same enterprise client base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks1 record

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agencia de Aduana Olivares