National Care Group

What National Care Group does

National Care Group is one of the UK's leading providers of adult social care, supporting adults with learning disabilities, mental health diagnoses, acquired brain injuries, and autistic people. Founded in 2016 and headquartered in Accrington, England, the organization operates 241+ locations and 66+ active services across England and Wales, supporting over 1,350 adults with a workforce of nearly 3,000 colleagues. Services span four core categories — supported living, residential care, outreach and home support, and day services — together with a specialist layer including National Neurological Services (acquired brain injury and neurological conditions), Regent College (specialist further education for ages 16–25), Integra Community Living Options (mental health support across 29 CIW-registered Welsh services), and complex-needs services such as Palmarium and Ashbrook Neuro Rehabilitation.

The operating model uses a progression framework that routes individuals from residential care toward supported living and ultimately independent living, supported by an in-house Positive Behaviour Support (PBS) team and a proprietary Quality Checker program in which people supported by the organization conduct peer quality inspections. A roll-up structure of 12 wholly owned subsidiary brands (including Apple House, Shelton Care Group, Cornerstones UK, Affinity Supporting People, Endurance Care, and Steps Residential Care) underlies the platform, with brand identities largely retained post-acquisition. Regulatory coverage spans the Care Quality Commission (England), Care Inspectorate Wales, and Ofsted, with the majority of inspected services rated Good and several achieving Outstanding for Caring.

Revenue is generated through managed services contracts commissioned primarily by local authorities, integrated care systems, and NHS Continuing Healthcare, supplemented by individual referrals processed via a dedicated referrals team with a structured five-step assessment-to-transition pathway. Distribution is purely domestic (England and Wales). Forward indicators include continued acquisition activity (Apple House in 2025), council-level commissioning wins in the Midlands and South West, multiple industry award recognitions, and a development programme partnering with housing providers to source tenancies for new supported living schemes.

Name

National Care Group

Legal name

National Care Group

Website

https://nationalcaregroup.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

National Care Group is one of the UK's leading adult social care providers, supporting 1,350+ adults with learning disabilities, mental health diagnoses, acquired brain injuries, and autism across 241+ locations in England and Wales through supported living, residential, outreach, day services, and specialist neurological and education services.

Ownership category

akta.pro rank

Product category

Adult Social Care

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industry

Mental Health & Crisis Support Services (BPAGAEAH)

Keywords

• Adult social care
• Supported living services
• Residential care
• Learning disability support
• Neurological rehabilitation

Headquarters

HQ city

Accrington

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Adult Social Care Services: Revenue generated through providing adult social care services including supported living, residential care, outreach support, and day services to adults with learning disabilities, mental health diagnoses, acquired brain injuries, and autistic people. Services are commissioned by local authorities, integrated care systems, and healthcare partners.
2. Specialist Services: Specialist care services including National Neurological Services for acquired brain injuries and neurological conditions, Regent College for specialist education, and Integra Community Living Options for mental health support in Wales.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

National Care Group is one of the UK's leading adult social care providers, supporting over 1,350 adults with learning disabilities, mental health diagnoses, acquired brain injuries, and autistic people. It delivers a portfolio of services including supported living, residential care, outreach and home support, and day services across more than 241 locations in England and Wales, supplemented by specialist offerings such as National Neurological Services, Regent College (specialist education for ages 16-25), and Integra Community Living Options (mental health support in Wales). Revenue is primarily generated through commissioned contracts with local authorities, integrated care systems, NHS Continuing Healthcare, and personal budgets.

Product overview

National Care Group operates as one of the UK's leading adult social care providers, offering a comprehensive portfolio of services through a platform-plus-modules architecture. The core service offerings include Supported Living, Residential Services, Outreach and Home Support, and Day Services, which together provide a progression model enabling people to move between different levels of support based on their needs. Specialist services include National Neurological Services (acquired brain injury rehabilitation), Regent College (specialist education for ages 16-25), and Integra Community Living Options (Wales-based mental health support). The organization operates 66 services across England and Wales, supporting adults with learning disabilities, mental health diagnoses, acquired brain injuries, and autistic people. The portfolio also includes numerous named residential and supported living services such as Palmarium, Ashbrook Neuro Rehabilitation, and various regional services like Affinity Supporting People, Endurance Care, and Shelton Care Group brands.

Differentiator

Problem solved

Functional benefit

Brands

• National Neurological Services: Specialist service supporting people with acquired brain injuries, neurological conditions, and disorders
• Regent College
• Integra Community Living Options

Products and services

• Supported Living Enables people with learning disabilities, mental health needs, acquired brain injuries, or autism to live in their own homes, either alone or with others, with access to support tailored to their needs through partnership with registered housing providers. Commissioned by local authorities and integrated care systems.
• Residential Services Provides residential accommodation and support across England and Wales, designed to empower people to progress on their journey toward greater choice and control in their lives. Commissioned by local authorities.
• Outreach and Home Support Assists individuals to live as independently as possible in their own homes and communities through domiciliary support workers who visit at agreed times and frequencies.
• Day Services Provides community-based social, recreational and occupational opportunities for people with learning disabilities through dedicated centres in Stoke-on-Trent.
• National Neurological Services Specialist service supporting people with acquired brain injuries, neurological conditions, and disorders, including rehabilitation and long-term care pathways.
• Regent College A small, independent specialist education college for young adults between 16 and 25 years old providing further education and skills development.
• Integra Community Living Options Registered with Care Inspectorate Wales (CIW) to provide support to adults with mental health support needs across 29 services in South and West Wales.
• Palmarium A specialist residential service for adults with learning disabilities who may also have complex needs, autistic people, or people needing comprehensive specialist support with physical needs and activities of daily living.
• Ashbrook Neuro Rehabilitation A modern purpose-built neuro rehabilitation centre sensitively designed to meet the needs of individuals requiring neurological rehabilitation.

Quantifiable outcome

• CQC ratings upgraded from 'Requires Improvement' to 'Good' across all key criteria including Safe, Effective, Responsive, Caring and Well-led
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Waste Management PartnerminorStrategic or Co-development Partner · 22 April 2025New waste management partnership to support sustainability goals and environmental responsibility across the organization.
• IT Recycling PartnerminorStrategic or Co-development Partner · 1 April 2024IT recycling partnership for environmentally friendly disposal of redundant equipment. Since April 2024, 427 laptops have been donated for recycling.
• Local Authorities and Integrated Care SystemscoreStrategic or Co-development PartnerNational Care Group works closely with commissioners and local authorities across England and Wales to provide care services. They partner with integrated care systems to deliver coordinated support for individuals with complex needs.
• Housing Provider PartnerscoreStrategic or Co-development PartnerThe organization has established relationships with housing provider partners to provide 'real' tenancies for supported living services, enabling people to live in their own homes with appropriate support.
• Developer PartnerscoreStrategic or Co-development PartnerWorking with developer partners to source high-quality housing solutions that meet individual needs as part of the development programme for new services.

Scale indicators9 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• United Response: National charity providing person-centred support to people with learning disabilities, autism, and mental health needs across the UK. Comparable in service breadth, community-led quality approach, and commissioner-funded model.
• Real Life Options: UK-wide provider of supported living and personal support services for adults with learning disabilities, autism, and mental health needs. Closely comparable in supported-living focus, mid-sized footprint, and commissioner-funded model.
• Dimensions UK: UK-wide specialist provider of support for people with learning disabilities and autism, including supported living and residential services. Comparable in target population, nonprofit-style person-centred model, and local-authority funded service portfolio.
• Livability: UK charity providing residential, supported living, and day services for adults with learning disabilities and complex needs. Comparable in service mix, geographic spread in England/Wales, and values-driven operating model.
• Hft (Home Farm Trust): Charity supporting people with learning disabilities across England and Wales through supported living, residential, and day services. Directly comparable in population served, geographic footprint (England/Wales), and progressional independence model.
• Sense: UK charity supporting people with complex disabilities including learning disabilities, autism, and deafblindness through residential, supported living, and day services. Comparable in specialist disability focus and person-centred progression model.
• CareTech Community Services: Publicly listed UK provider of social care and specialist education services for adults and children with learning disabilities, autism, and complex needs. Closest public-market comparable given overlap in residential, supported living, and specialist education offerings.
• Voyage Care: One of the UK's largest providers of supported living and residential care for adults with learning disabilities, autism, and mental health needs. Directly comparable to NCG in service mix, commissioner relationships, and progression-model philosophy.

Broad incumbents

• HC-One: UK's largest residential care home operator focused primarily on older adult/elderly care but with learning disability and mental health services as well. Larger established incumbent with broader elderly-skewed portfolio.
• Priory Group: Large UK behavioral healthcare provider with residential and supported living services for adults with learning disabilities, autism, and mental health needs. Broader portfolio including CAMHS and private mental health hospitals, overlapping most directly in adult social care services.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Nationalcaregrp

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Subsidiaries13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about National Care Group