What Dreikom does

Dreikom AG is a privately held Swiss ICT managed services provider headquartered in Wohlen, Aargau, serving small and medium-sized enterprises (KMUs) across Switzerland. Founded in 1999 as TelComTech GmbH and rebranded following the 2019 merger with Qualinfo AG, the company bundles three traditionally separate disciplines — telephony, networking, and IT solutions — into a single integrated offering under one point of contact. Its service portfolio includes the proprietary Dreikom Cloud Phone (a cloud PBX), Mitel One on-premises/hybrid telephony, Microsoft Teams integration, network infrastructure design and maintenance, managed services for security and license management, and a branded cybersecurity package called Swiss Cyber Defence DNA built around Sophos endpoint, firewall, and email security technologies.

The company is founder-controlled, with co-founders Martin Busslinger (Head of Sales) and Erich Roth (Head of Telematics) plus Peter Fischer (Head of IT) acting as owners, alongside co-owners Christian Gehrig and Antonio Lo Prete. Dreikom operates without external institutional capital, employs roughly 20 staff (17 full-time plus 3 apprentices), and runs a second branch in Klingnau opened in 2023. Revenue is generated through a mix of recurring Managed Services subscriptions, telephony subscriptions and call charges, project-based network and IT work, and hardware sales. The go-to-market is consultative and sales-led: pricing is bespoke, proposals follow structured needs assessments, and customer engagement is relationship-driven rather than self-serve or product-led. Strategic partnerships with Microsoft (Silver/Keypartner), Mitel (Keypartner), Sophos (Platinum), HP, Swisscom, Sunrise, Estos, and Yeastar underpin the technology stack.

Name

Dreikom

Legal name

Dreikom AG

Website

https://dreikom.ch

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Dreikom AG is a Swiss ICT managed services provider headquartered in Wohlen that bundles telephony, networking, and IT solutions for small and medium-sized enterprises across Switzerland through a consultative sales-led model.

Ownership category

akta.pro rank

Product category

Managed ICT Services for SMEs

NAICS

Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Managed IT services
• Business telephony systems
• Network infrastructure services
• Cloud communications solutions
• IT support services

Headquarters

HQ city

Wohlen

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Recurring monthly managed services covering security, infrastructure monitoring, and licensing management. The company consolidates multiple recurring license costs into a unified per-service price model, providing customers with predictable monthly billing.
2. Telephony Services: Voice/telephony services including cloud phone subscriptions, on-premises Mitel systems, and call charges. Revenue is generated through both recurring subscription fees (cloud) and per-call charges.
3. Network Solutions: Network infrastructure design, implementation, and maintenance services. Revenue includes project-based professional services for network builds plus ongoing support/maintenance contracts.
4. IT Solutions & Support: IT hardware, software, and workplace solutions including server systems, workstations, and security infrastructure. Revenue includes both one-time project sales and recurring support/maintenance contracts.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Dreikom AG provides integrated ICT services to Swiss SMEs, bundling telephony, networking, and IT solutions from a single vendor. Core offerings include the proprietary Dreikom Cloud Phone, Microsoft Teams integration, Mitel One telephony, Swiss Cyber Defence DNA cybersecurity, network infrastructure, IT solutions/hardware, and recurring Managed Services with a unified monthly price per service.

Product overview

Dreikom AG offers an integrated portfolio of ICT services for SMEs (KMU) spanning three core disciplines: telephony, networking, and IT solutions. The company provides both cloud-based and on-premises solutions, including the proprietary Dreikom Cloud Phone (cloud telephone system), Microsoft Teams integration services, and Mitel One telephony solutions. Additional offerings include managed services, alarm systems, cybersecurity solutions (Swiss Cyber Defence DNA, E-Mail Sicherheit), IT infrastructure, and ongoing support/wartung. The company positions itself as a one-stop-shop provider delivering everything from a single source.

Differentiator

Problem solved

Functional benefit

Products and services

• Dreikom Cloud Phone A proprietary cloud-based telephone system (PBX) offered as an alternative to on-premises Mitel systems, providing location-independent telephony with call features and included call charges at a fixed monthly price. Designed for Swiss SMEs needing flexible, home-office and mobile-friendly telephony.
• Microsoft Teams Integration Integration and support services for Microsoft Teams as a communication and collaboration platform, enabling efficient workplace solutions for SMEs.
• Mitel One Telephony On-premises or hybrid telephony solution from Mitel (Mitel One, Mitel SMBC), positioned as a successor system to the Mitel 415/430 series, suitable for home office and mobile smartphone usage.
• Swiss Cyber Defence DNA Proprietary comprehensive cybersecurity solution developed in Switzerland, providing defense capabilities for digital infrastructure through integrated security controls.
• E-Mail Sicherheit (Email Security) Email security solutions protecting business customers against spam, phishing, and other email-borne threats.
• Alarmierung (Alerting Systems) Alerting and notification systems for business-critical events and emergencies, integrated into the telephony and IT solutions portfolio.
• Managed Services Comprehensive IT management services in which Dreikom takes over all tasks including security assurance and customer support, with a uniform price per service model consolidating recurring license costs. Recurring monthly service covering security, infrastructure monitoring, and license management.
• Telefonie (Telephony Services) Telephony solutions and services including traditional and VoIP systems, telephone infrastructure, and related communication services for Swiss SMEs.
• Netzwerk (Network Services) Network infrastructure design, implementation, and management services including cabling, switches, routers, and network security for business customers.
• IT-Lösungen (IT Solutions) IT solutions including server systems, workstations, network infrastructure, and internet security systems for business customers.
• Support / Wartung (Support and Maintenance) Technical support and maintenance services for installed systems and infrastructure, providing ongoing assistance after implementation.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• MicrosoftcoreTechnology or IntegrationDreikom AG is a Microsoft Keypartner/Silver Partner, integrating Microsoft solutions including Microsoft Teams telephony into its product portfolio. The partnership is central to Dreikom's Modern Workplace and cloud telephony offerings.
• MitelcoreTechnology or IntegrationDreikom AG is a Mitel Keypartner, offering Mitel on-premises and cloud telephony systems (Mitel One, Mitel SMBC as successor to the Mitel 415/430 series).
• SophoscoreTechnology or IntegrationDreikom AG has achieved Platinum Partner status with Sophos, integrating Sophos cybersecurity solutions (endpoint, firewall, email security) into its managed security offerings.
• HP (Hewlett-Packard)supportingTechnology or IntegrationLongstanding hardware partnership for workstations, servers, and printing solutions. HP is cited as a reliable hardware supplier that has been partnered with since the early days of Dreikom's predecessor companies.
• SwisscomsupportingTechnology or IntegrationSwisscom is listed as a partner, providing telecommunications infrastructure and connectivity services that Dreikom integrates into its networking and telephony solutions.
• SunrisesupportingTechnology or IntegrationSunrise is listed as a telecommunications partner, providing connectivity and mobile services that complement Dreikom's networking and unified communications offerings.
• EstossupportingTechnology or IntegrationDreikom AG is an Expert Partner of Estos, integrating Estos professional communication and CTI (Computer Telephony Integration) software into its telephony solutions.
• YeastarsupportingTechnology or IntegrationYeastar is listed as a partner, providing IP-PBX and telephony gateway solutions that Dreikom integrates into its product portfolio.

Scale indicators3 records

Recent moves9 records

Expansion highlights4 records

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dreikom