Ricoh IT Solutions

What Ricoh IT Solutions does

Ricoh IT Solutions Co., Ltd. (リコーITソリューションズ株式会社) is a wholly-owned subsidiary of Ricoh Co., Ltd., headquartered in Yokohama, Japan, founded in 1993 as a Kanazawa branch of the Tottori office and now operating 9 regional offices across Japan with approximately 945 named employees (2024). The company operates in three business segments: (1) Solution Services for external enterprise and government customers, providing DX transformation, AI implementation, cloud migration, and security services organized around an "Offense / Transformation / Defense" framework; (2) Ricoh Group Internal IT Systems, operating and maintaining the group's global IT infrastructure, core business systems, and digital workplace; and (3) Embedded Software & Products, developing software for Ricoh hardware including printers, MFPs, THETA cameras, and RICOH Remote Field.

Core proprietary products include ARGS (Digital Guide Deck), an AI-powered multilingual (13-language) digital guide platform launched November 2024 that enables tourism operators to create no-app QR-accessible guides with AI translation and voice narration; RICOH Short Video Designer, a beta-launched (March 2026) AI-driven marketing video planning tool with automatic storyboard generation; and a security services line covering vulnerability diagnostics, penetration testing, and API security. AI is applied across text, audio, video, and image modalities, with capability types spanning generative AI, predictive analytics, NLP, autonomous agents, optimization, and RAG-based knowledge retrieval.

Ricoh IT Solutions monetizes through three primary streams: project-based DX/security contracts sold via direct enterprise sales, managed services for Ricoh Group internal IT, and embedded software/product revenue distributed through Ricoh's global network (~200 countries, ~1.4M enterprise customers). Pricing is largely quote-based, with ARGS sold on annual subscription tied to guide volume. The company holds ISO/IEC 27001 (2026), Privacy Mark (since 2002), METI DX Certification (2024), and 7 consecutive White 500 health management certifications, and has stated a 2030 vision targeting 250 billion JPY in sales at 10% operating profit margin.

Name

Ricoh IT Solutions

Legal name

リucoITソリューションズ株式会社

Website

https://jrits.co.jp

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Ricoh IT Solutions is a Ricoh Group subsidiary providing enterprise and government DX services, Ricoh Group internal IT operations, and embedded software for Ricoh hardware, with AI-powered products including the ARGS tourism guide platform and RICOH Short Video Designer.

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

DevSecOps & Supply Chain Security (DevOps toolchain security) (BPAEAKAI)

akta.pro secondary industries

IT Service Management (ITSM) Platforms (HDAEALAA), Privileged Access Management (PAM) (HDADAAAC)

Keywords

• Enterprise IT services
• Digital transformation consulting
• AI-powered applications
• Embedded software development
• Managed IT infrastructure

Headquarters

HQ city

Yokohama

HQ country

Japan

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Solution Services (外部市場): Providing DX solutions, system development, AI implementation, and security services to external enterprise and government customers. Revenue from project-based and service contracts targeting middle-market, enterprise, and government sectors.
2. Ricoh Group Internal IT Systems: Operating and maintaining Ricoh Group's global IT infrastructure, core business systems, and digital workplace systems. Internal IT services supporting the Ricoh Group.
3. Embedded Software & Products: Developing embedded software for Ricoh hardware products (printers, MFPs, THETA cameras) and contributing to Ricoh Group product development.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Ricoh IT Solutions is a Ricoh Group IT company that delivers enterprise digital transformation (DX) solutions, AI-powered software products, security services, and embedded software development, while operating internal IT infrastructure for the Ricoh Group. Its offering spans three DX pillars — Offense (growth), Transformation (decision-making), and Defense (security/governance) — alongside proprietary platforms such as the ARGS multilingual digital guide and RICOH Short Video Designer, sold through direct sales and a regional distributor network.

Product overview

Ricoh IT Solutions provides a portfolio of digital services and solutions centered around AI-powered products and enterprise IT services. Key offerings include: デジタルガイドデッキ ARGS (ARGS) - a cloud-based digital guide platform for tourism that uses AI for multilingual translation and voice narration, combined with RICOH Short Video Designer for marketing video planning. The company also delivers security services (vulnerability diagnostics, penetration testing), customer success support services, and a comprehensive DX solutions portfolio organized around three pillars: Offense (business growth), Transformation (operational change), and Defense (security/governance).

Differentiator

Problem solved

Functional benefit

Brands

• デジタルガイドデッキ ARGS (ARGS): Tourism DX solution enabling tourism operators to create and distribute multilingual digital guides using AI translation and text-to-speech, targeting sightseeing destinations and facilities in Japan and internationally.
• RICOH ショート動画デザイナー (RICOH Short Video Designer)

Products and services

• Digital Guide Deck ARGS (デジタルガイドデッキ ARGS) AI-powered cloud-based digital guide creation and distribution platform for tourism operators. Enables self-service creation of multilingual guides with automatic AI translation, AI voice narration, QR code access without app installation, real-time information updates, map-based navigation, and usage analytics. Supports 13 languages.
• RICOH Short Video Designer (リコーショート動画デザイナー) AI-powered marketing short-form video planning support tool. Automatically generates storyboards, performs video analysis, and runs trend analysis to assist marketing teams with video production planning workflows from brief to storyboard.
• Security Services (セキュリティサービス) Application security testing services including vulnerability diagnosis, penetration testing, and API diagnostics for web applications, platforms, and APIs. Covers full security lifecycle from pre-launch inspection through ongoing maintenance, supported by ISO/IEC 27001 ISMS certification.
• Customer Success Support Services IT-enabled customer success and operational efficiency services combining workflow visualization, activity diagnosis, and automation tool deployment (ServiceNow and Axon Ivy) to help enterprises deepen customer relationships and reduce manual operations.
• DX Solutions Portfolio Comprehensive portfolio of enterprise DX solutions organized into three pillars — Offense (growth, AI implementation, in-house agile), Transformation (strategy execution, AI management, business AI apps, information systems strengthening), and Defense (security risk prevention, software quality assurance, cloud security operations, IT support optimization). Sold through direct enterprise sales targeting middle-market, enterprise, and government customers.
• Ricoh Group Internal IT and Embedded Software Services Managed IT services and embedded software development for the Ricoh Group, including global IT infrastructure operations, core business systems (ERP/CRM), digital workplace systems, and embedded software development for Ricoh printers, MFPs, and THETA cameras, plus IoT monitoring systems.

Quantifiable outcome

• Work hour reduction: From 8 steps per transaction to 1.3 minutes (~83% reduction) for customer success operations
• +5 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability12 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• 香川県・高松市 (Kagawa Prefecture / Takamatsu City)coreStrategic or Co-development Partner · 25 December 2025Location partnership for new Takamatsu office. Aims to strengthen IT service provision in Shikoku/Chugoku/Kansai region, support regional DX talent, and contribute to regional revitalization through partnership with Kagawa University and local companies.
• 長崎県 波佐見町 (Hasami Town, Nagasaki Prefecture)coreStrategic or Co-development Partner · 19 September 2025First-ever standalone comprehensive partnership agreement between RITS and a municipality in Japan. Covers digital technology for resident service improvement, AI-powered workflow automation, and joint R&D on digital policy. RITS Nagasaki office serves as the collaboration base.
• 長崎県・長崎市 (Nagasaki Prefecture / City)coreStrategic or Co-development Partner · 26 December 2023Location partnership for Nagasaki office establishment. Focus on AI-powered digital service development. 55 employees planned over 4 years. Part of broader Kyushu regional strategy alongside Kagoshima office.
• 株式会社ユニ・トランドminorChannel Partner/ Reseller/ DistributorAuthorized distributor for ARGS digital guide platform. Focused on regional revitalization through tourism x mobility data utilization.
• ANAあきんど株式会社minorChannel Partner/ Reseller/ DistributorAuthorized distributor for ARGS digital guide platform. Part of ANA Group's regional revitalization initiatives. Collaborated on Okayama prefecture digital stamp rally campaign.
• 株式会社ビザビminorChannel Partner/ Reseller/ DistributorAuthorized ARGS distributor based in Okayama prefecture. Advertising, publishing, and talent agency contributing to local community activation.
• 株式会社滝沢印刷minorChannel Partner/ Reseller/ DistributorAuthorized ARGS distributor from Niigata. Printing, web, stationery, and office equipment provider offering one-stop office solutions.
• 株式会社スコープminorChannel Partner/ Reseller/ DistributorAuthorized ARGS distributor. Communication development and promotion support for digital guide deployment.
• 株式会社PlaruminorStrategic or Co-development PartnerAI travel planning app 'Plaru' combined with ARGS for AI-powered Ainu cultural tourism route proposals. ICT utilization demonstration project under Japan Tourism Agency.
• 株式会社リコー (Ricoh Company, Ltd.)coreStrategic or Co-development PartnerParent company and core Ricoh Group entity. Ricoh IT Solutions operates as the group's internal IT provider and DX transformation arm, leveraging Ricoh's 90-year history, ~200 country global presence, ~140万 enterprise customers, and 2.6 trillion JPY group revenue (FY2026).

Scale indicators8 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• NTT Data Group: Japan's largest IT services and systems integration firm, offering DX consulting, system development, and managed services to enterprise and government clients. Directly comparable as a domestic Japanese SI/IT services peer with similar customer segments and DX transformation offerings.
• Fujitsu: Global Japanese-headquartered IT services and hardware provider with extensive DX, cloud, and AI offerings. Comparable as a full-stack IT services competitor with enterprise/government focus and embedded software capabilities for proprietary hardware.
• Accenture Japan: Global consulting and DX services leader with major Japan operations. Comparable as a DX transformation and enterprise IT services peer targeting similar mid-market, enterprise, and government customers in Japan.
• Deloitte Tohmatsu Consulting: Japan's leading management and technology consulting firm offering DX strategy, implementation, and transformation services. Comparable as a peer providing enterprise DX and systems integration services in Japan.
• IBM Japan: Japan arm of IBM offering hybrid cloud, AI, and IT infrastructure services. Comparable as a peer delivering enterprise IT services, DX consulting, and AI integration to Japanese enterprise customers.
• NEC Corporation: Major Japanese IT services and solutions provider with strong government and public sector DX business. Comparable as a domestic peer offering similar DX, system integration, and AI-based services to enterprise and government customers.
• SoftBank Technology: Japan-based IT services and cloud solutions provider under SoftBank Group. Comparable as a domestic peer offering DX solutions, security services, and managed IT infrastructure to Japanese enterprise customers.

Broad incumbents

• Hitachi (Digital Solutions): Japanese conglomerate with extensive IT services, DX, and Lumada digital solutions platform. Comparable as a broad incumbent offering overlapping IT services and DX capabilities to Japanese enterprise and government customers.

Emerging players

• Works Applications: Japan-based enterprise SaaS and cloud software provider with AI-driven business applications. Comparable as an emerging Japanese software/AI peer targeting enterprise DX transformation.
• PKSHA Technology: Japanese AI/ML platform company providing natural language processing and machine learning solutions for enterprise customers. Comparable as an emerging Japanese AI peer with similar NLP and predictive analytics capabilities used in RITS' ARGS and management AI tools.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ricohitrecruit
• Facebookfacebook.com/rits.jp
• LinkedInlinkedin.com/company/ricoh-it-solutions

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ricoh IT Solutions