Relais Colis
Relais Colis operates a national French parcel pickup-point network founded in 1969, serving individual consumers and professional senders through Points Relais, with combined operations alongside sister company Ciblex exceeding 450,000 parcels daily.
- Company typePrivate
- Founded1969
- HeadquartersCréteil, France
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingServices
What Relais Colis does
Relais Colis is a French parcel delivery network operating a national system of pickup points (Points Relais) through which senders deposit parcels and recipients collect them, providing an alternative to home delivery. Founded in 1969 and headquartered in Ivry-sur-Seine (registered in Créteil) as a Société par Actions Simplifiée, the company serves two primary customer segments — individual consumers (Particuliers) using the core Relais Colis service, and professional senders (Professionnels) using the dedicated Relais Colis First B2B solution — alongside a third channel of retail merchant partners who operate the physical pickup points. Core products include the parcel delivery platform, the Option Smart QR-code drop-off feature, Option ZEN ad-valorem insurance underwritten by TOKYO MARINE (€1–€5,000 declared value coverage), the Eco-Collecte recycling service operated with eco-organisms Refashion and Ecologic, and B2B tools such as Easy Upload and the Pack Partenaire program.
The underlying technology stack centers on parcel tracking and delivery management with QR-code-driven label generation at the pickup point, integrated secure payment processing via Société Générale (Sogénactif/Sogecommerce) and PayPal, and CNIL-compliant identity verification at delivery. Professional pricing starts at €3.33 HT per shipment, supported by a prepaid account model with no opening or management fees and no minimum commitment.
Commercially, Relais Colis generates revenue primarily through per-parcel transaction fees on consumer and professional shipments, augmented by usage-based Option ZEN insurance premiums and float on prepaid balances. The company has undergone a 2024 rapprochement with sister company Ciblex, creating a combined operation delivering 450,000+ parcels daily across 2,500+ routes, with Ivan Stempezynski appointed Directeur Général of both entities in October 2024 and a digital transformation partnership launched in May 2025. Distribution is anchored by the Point Relais retail-partner network across France and the relaiscolis.com digital platform.
Relais Colis firmographics
Firmographics- Name
- Relais Colis
- Legal name
- RELAIS COLIS, Société par Actions Simplifiée
- Website
- https://relaiscolis.com
- Company type
- Private
- Founded year
- 1969
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Relais Colis operates a national French parcel pickup-point network founded in 1969, serving individual consumers and professional senders through Points Relais, with combined operations alongside sister company Ciblex exceeding 450,000 parcels daily.
- Ownership category
- akta.pro rank
Relais Colis industry classification
Industry- Product category
- Parcel Delivery Services
- NAICS
- Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (492110)
- SIC
- Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Returns-Enabled Standard Parcel (Integrated Forward + Reverse) (TLAAACAK)
- akta.pro secondary industries
- Recommerce / C2C Marketplace Shipping & Label Services (TLAAAFAJ), Recommerce, Trade-In & Buyback Collection (TLAAALAM)
Keywords
Where Relais Colis is headquartered
LocationHeadquarters
- HQ city
- Créteil
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
Relais Colis business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Supply Chain, Personnel, Technology or R&D, Marketing or Sales
Revenue model
- Parcel Delivery Services: Revenue generated from shipping and delivery fees charged to both consumers and professionals sending parcels through the Relais Colis network. Pricing for professionals starts at 3.33€ HT per shipment.
- Option ZEN Insurance: Additive revenue from optional insurance coverage (option ZEN) ranging from 1€ to coverage up to 5,000€, underwritten by TOKYO MARINE through broker Marsh S.A.S.
- Prepaid Account Fees: Professional customers can preload funds into prepaid accounts for convenient payment, with the company holding float on prepaid balances
- Card and PayPal Payment Processing: Transaction fees from credit card and PayPal payments processed through secure payment systems via Société Générale
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Relais Colis First for professionals - starting at 3.33€ HT |
| Usage-based | Pay-as-you-go | Option ZEN insurance - from 1€ up to 5,000€ coverage |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
Relais Colis product offering
Product offeringCore offering
Relais Colis operates a France-wide parcel pickup-point ("relais") delivery network, providing consumer parcel drop-off and collection services to individuals and dedicated shipping solutions to e-commerce merchants. Value-added services include Eco-Collect digital consolidation, Option ZEN parcel insurance, and QR Code Smart delivery, with operations supported by an in-house tracking and delivery management system.
Product overview
Relais Colis operates as a parcel delivery network with two main customer segments: B2C individuals using the core Relais Colis service to send and receive parcels at pickup points across France, and B2C/B2B professionals using Relais Colis First. The offering includes the main parcel delivery platform, the eco-collect recycling service, the optional ZEN insurance add-on, QR code-based smart delivery, and B2B tools like Easy Upload and Pack Partenaire for professional partners. All services are accessible through the website at relaiscolis.com.
Differentiator
Problem solved
Functional benefit
Brands
- Relais Colis First: Professional delivery solution offering parcel delivery across France starting from 3.33€ HT with free modules and no commitment.
Quantifiable outcome
- 450,000+ parcels delivered daily
- +2 more outcomes
Companies that use Relais Colis
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Relais Colis technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature4 records
Relais Colis partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- CIBLEXcoreSister company and strategic partner in last-mile delivery innovation. Together, CIBLEX and Relais Colis deliver over 450,000 parcels daily across more than 2,500 routes. Joint digital transformation initiative aims to improve operational performance, reduce carbon footprint, and enhance customer experience.
- REFASHIONminorEco-organism partner for textile and footwear recycling through the eco-collecte service. Accepts clothing, household linens, and shoes for responsible recycling through Relais Colis pickup points.
- ECOLOGICminorEco-organism partner for small electrical and electronic equipment recycling through the eco-collecte service. Accepts cables, smartphones, hairdryers, and other small appliances for responsible recycling.
- TOKYO MARINE EUROPE SAcoreInsurance partnership for the Option ZEN ad-valorem insurance product. TOKYO MARINE provides the insurance coverage for parcel protection ranging from 1€ up to 5,000€ declared value. The company is regulated by the Commissariat aux Assurances in Luxembourg.
- Marsh S.A.S.coreInsurance broker intermediary for the Option ZEN insurance product, facilitating the distribution and management of insurance services between TOKYO MARINE and Relais Colis customers.
- Société GénéralecorePayment services provider for secure credit card transactions through Sogénactif and Sogecommerce systems. Processes payments in real-time and stores card data securely on their servers, ensuring PCI-DSS compliance.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Relais Colis competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Relais Colis social profiles
Digital presenceRelais Colis compliance and trust
Trust signalCompliance6 records
Relais Colis financial estimates
Financial estimateRevenue estimate
Valuation estimate
Relais Colis leadership team
Management profileNumber of profiles
Profiles1 record
Relais Colis funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Relais Colis M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Relais Colis
What does Relais Colis do?
Relais Colis operates a France-wide parcel pickup-point ("relais") delivery network, providing consumer parcel drop-off and collection services to individuals and dedicated shipping solutions to e-commerce merchants. Value-added services include Eco-Collect digital consolidation, Option ZEN parcel insurance, and QR Code Smart delivery, with operations supported by an in-house tracking and delivery management system.
Is Relais Colis a public or private company?
Relais Colis is a private company. It is classified as unknown and is currently operating.
When was Relais Colis founded?
Relais Colis was founded in 1969. It employs 501 to 1,000 people.
Where is Relais Colis based?
Relais Colis is headquartered in Créteil, France, in the Europe region.
How does Relais Colis make money?
Four revenue lines are on record. Parcel Delivery Services are the primary driver. The others are option ZEN Insurance, prepaid Account Fees and card and PayPal Payment Processing.
Does Relais Colis have an API?
No public API is recorded for Relais Colis.
What industry is Relais Colis in?
Relais Colis's product category is Parcel Delivery Services. Its primary akta.pro industry code is TLAAACAK, Returns-Enabled Standard Parcel (Integrated Forward + Reverse), with a secondary code of TLAAAFAJ, Recommerce / C2C Marketplace Shipping & Label Services. Its NAICS code is 4921 and its SIC code is 4210.