Relais Colis

What Relais Colis does

Relais Colis is a French parcel delivery network operating a national system of pickup points (Points Relais) through which senders deposit parcels and recipients collect them, providing an alternative to home delivery. Founded in 1969 and headquartered in Ivry-sur-Seine (registered in Créteil) as a Société par Actions Simplifiée, the company serves two primary customer segments — individual consumers (Particuliers) using the core Relais Colis service, and professional senders (Professionnels) using the dedicated Relais Colis First B2B solution — alongside a third channel of retail merchant partners who operate the physical pickup points. Core products include the parcel delivery platform, the Option Smart QR-code drop-off feature, Option ZEN ad-valorem insurance underwritten by TOKYO MARINE (€1–€5,000 declared value coverage), the Eco-Collecte recycling service operated with eco-organisms Refashion and Ecologic, and B2B tools such as Easy Upload and the Pack Partenaire program.

The underlying technology stack centers on parcel tracking and delivery management with QR-code-driven label generation at the pickup point, integrated secure payment processing via Société Générale (Sogénactif/Sogecommerce) and PayPal, and CNIL-compliant identity verification at delivery. Professional pricing starts at €3.33 HT per shipment, supported by a prepaid account model with no opening or management fees and no minimum commitment.

Commercially, Relais Colis generates revenue primarily through per-parcel transaction fees on consumer and professional shipments, augmented by usage-based Option ZEN insurance premiums and float on prepaid balances. The company has undergone a 2024 rapprochement with sister company Ciblex, creating a combined operation delivering 450,000+ parcels daily across 2,500+ routes, with Ivan Stempezynski appointed Directeur Général of both entities in October 2024 and a digital transformation partnership launched in May 2025. Distribution is anchored by the Point Relais retail-partner network across France and the relaiscolis.com digital platform.

Name

Relais Colis

Legal name

RELAIS COLIS, Société par Actions Simplifiée

Website

https://relaiscolis.com

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Relais Colis operates a national French parcel pickup-point network founded in 1969, serving individual consumers and professional senders through Points Relais, with combined operations alongside sister company Ciblex exceeding 450,000 parcels daily.

Ownership category

akta.pro rank

Product category

Parcel Delivery Services

NAICS

Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (492110)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Returns-Enabled Standard Parcel (Integrated Forward + Reverse) (TLAAACAK)

akta.pro secondary industries

Recommerce / C2C Marketplace Shipping & Label Services (TLAAAFAJ), Recommerce, Trade-In & Buyback Collection (TLAAALAM)

Keywords

• Parcel delivery network
• Pickup point logistics
• Last-mile delivery
• E-commerce shipping
• B2B parcel solutions

Headquarters

HQ city

Créteil

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Supply Chain, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Parcel Delivery Services: Revenue generated from shipping and delivery fees charged to both consumers and professionals sending parcels through the Relais Colis network. Pricing for professionals starts at 3.33€ HT per shipment.
2. Option ZEN Insurance: Additive revenue from optional insurance coverage (option ZEN) ranging from 1€ to coverage up to 5,000€, underwritten by TOKYO MARINE through broker Marsh S.A.S.
3. Prepaid Account Fees: Professional customers can preload funds into prepaid accounts for convenient payment, with the company holding float on prepaid balances
4. Card and PayPal Payment Processing: Transaction fees from credit card and PayPal payments processed through secure payment systems via Société Générale

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Relais Colis operates a France-wide parcel pickup-point ("relais") delivery network, providing consumer parcel drop-off and collection services to individuals and dedicated shipping solutions to e-commerce merchants. Value-added services include Eco-Collect digital consolidation, Option ZEN parcel insurance, and QR Code Smart delivery, with operations supported by an in-house tracking and delivery management system.

Product overview

Relais Colis operates as a parcel delivery network with two main customer segments: B2C individuals using the core Relais Colis service to send and receive parcels at pickup points across France, and B2C/B2B professionals using Relais Colis First. The offering includes the main parcel delivery platform, the eco-collect recycling service, the optional ZEN insurance add-on, QR code-based smart delivery, and B2B tools like Easy Upload and Pack Partenaire for professional partners. All services are accessible through the website at relaiscolis.com.

Differentiator

Problem solved

Functional benefit

Brands

• Relais Colis First: Professional delivery solution offering parcel delivery across France starting from 3.33€ HT with free modules and no commitment.

Quantifiable outcome

• 450,000+ parcels delivered daily
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• CIBLEXcoreStrategic or Co-development Partner · 7 October 2024Sister company and strategic partner in last-mile delivery innovation. Together, CIBLEX and Relais Colis deliver over 450,000 parcels daily across more than 2,500 routes. Joint digital transformation initiative aims to improve operational performance, reduce carbon footprint, and enhance customer experience.
• REFASHIONminorStrategic or Co-development Partner · 1 August 2024Eco-organism partner for textile and footwear recycling through the eco-collecte service. Accepts clothing, household linens, and shoes for responsible recycling through Relais Colis pickup points.
• ECOLOGICminorStrategic or Co-development Partner · 1 August 2024Eco-organism partner for small electrical and electronic equipment recycling through the eco-collecte service. Accepts cables, smartphones, hairdryers, and other small appliances for responsible recycling.
• TOKYO MARINE EUROPE SAcoreOthersInsurance partnership for the Option ZEN ad-valorem insurance product. TOKYO MARINE provides the insurance coverage for parcel protection ranging from 1€ up to 5,000€ declared value. The company is regulated by the Commissariat aux Assurances in Luxembourg.
• Marsh S.A.S.coreImplementation/ SI/ Consulting PartnerInsurance broker intermediary for the Option ZEN insurance product, facilitating the distribution and management of insurance services between TOKYO MARINE and Relais Colis customers.
• Société GénéralecoreTechnology or IntegrationPayment services provider for secure credit card transactions through Sogénactif and Sogecommerce systems. Processes payments in real-time and stores card data securely on their servers, ensuring PCI-DSS compliance.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/relais-colis
• Xx.com/relais_colis

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relais Colis