What Southland Integrated Services does

Southland Integrated Services, Inc. is a community-based non-profit organization headquartered at 9862 Chapman Avenue in Garden Grove, California, operating a Federally Qualified Health Center (FQHC) approved by the U.S. Department of Health and Human Services in May 2015. Founded in 1979 as Vietnamese Community of Orange County in Westminster as a refugee resettlement support agency, the organization has evolved over 45 years into an integrated health and social services provider serving low-income, uninsured, and medically underserved residents of Orange County through approximately 15 social service programs and a full primary-care clinical operation. Its services span primary care, dental (using digital radiology), behavioral health, acupuncture, women's healthcare, geriatric services, and the Whole Person Care program for homeless Medi-Cal beneficiaries, complemented by social support programs including CHANGES utility assistance, the Food Commodities Program (via the Orange County Food Bank), EISOA behavioral health for adults 60+, and telecommunication bill navigation.

The business model combines three revenue streams: (i) billable clinical services reimbursed through Medicare, Medi-Cal, CalOptima and contracted IPAs, Blue Shield PPO, Healthnet PPO, and other commercial plans; (ii) federal FQHC funding granted under its HHS designation; and (iii) sliding-fee patient revenue determined by household income and family size, supported by Certified Enrollment Counselors who assist uninsured patients in applying for Medi-Cal, Covered California, FPACT, CDP, and CHDP. Distribution is centered on the Garden Grove clinic delivering walk-in, same-day, and scheduled appointments, supplemented by free transportation for patients aged 60 and older (3,976 trips in 2023), patient portal access via eClinicalWorks, community outreach workshops, and referral partnerships with CalOptima, multiple IPAs, and the MECCA elderly behavioral health collaborative.

The customer base concentrates on four segments: low-income Orange County residents (primary), elderly aged 60+, children and families, and the homeless population. Operating volume in 2023 included 13,716 total patient visits, 6,241 dental visits across 1,361 dental patients, 176 new and redetermination Medi-Cal applications, and 180 CalFresh applications. The organization employs 101-250 staff and operates as a FTCA Deemed Facility. No ownership changes, acquisitions, funding rounds, or private equity involvement have been disclosed; governance rests with an internal board and management team serving the Orange County community.

Name

Southland Integrated Services

Legal name

Southland Integrated Services, Inc.

Website

https://southlandintegrated.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

101–250 employees

Short description

Southland Integrated Services is a community-based non-profit Federally Qualified Health Center in Garden Grove, California, providing integrated primary, dental, behavioral health, and acupuncture care alongside 15+ social service programs for low-income, elderly, and medically underserved Orange County residents.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (62419), Other Outpatient Care Centers (62149)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Integrated Primary Care in Behavioral Health Settings (HLAFAGAM), Local Public Health & Human Services Administration (BPAIACAK)

Keywords

• Community health services
• Federally qualified health center
• Behavioral health services
• Social service programs
• Primary care clinic

Headquarters

HQ city

Garden Grove

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. Patient Services Revenue: Revenue generated from providing healthcare services billed to insurance plans including Medicare, Medi-Cal, Blue Shield PPO, Healthnet PPO, and various contracted IPAs. Services also provided on a sliding fee scale for uninsured patients.
2. Federally Qualified Health Center (FQHC) Federal Funding: Receives federal funding as an approved FQHC by the U.S. Department of Health and Human Services since May 2015, providing quality healthcare to all residents of Orange County.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Southland Integrated Services is a community-based non-profit that operates a Federally Qualified Health Center (FQHC) in Garden Grove, California, delivering integrated clinical services (primary care, dental, behavioral health, acupuncture, women's health, and geriatric care) alongside social services (utility assistance, food distribution, application assistance for state health programs). Services are provided on a sliding fee scale regardless of ability to pay, with multilingual staff serving Vietnamese, English, and Spanish-speaking residents of Orange County.

Product overview

Southland Integrated Services is a community-based non-profit organization operating a Federally Qualified Health Center (FQHC) with integrated health services and a comprehensive social service agency. The organization offers a unified portfolio of healthcare and social services, including Primary Care (General Medicine), Dental Services, Behavioral Health, Acupuncture, Women's Healthcare, and Geriatric Services as core clinical offerings. These are complemented by the Whole Person Care Program for homeless Medi-Cal beneficiaries. On the social services side, the organization provides the CHANGES Program for utility assistance, Early Intervention Services for Older Adults, Food Commodities Program, and Telecommunication Education & Assistance. The organization also offers application assistance for Medi-Cal, Covered California, and other state-sponsored health insurance programs. All services are provided on a sliding fee scale regardless of ability to pay.

Differentiator

Problem solved

Functional benefit

Products and services

• Primary Care (General Medicine) Comprehensive primary healthcare services including physical examinations, vaccinations, chronic illness diagnosis and treatment, walk-in visits, same-day appointments, lab services, and specialist referrals for patients of all ages in Orange County.
• Dental Services General dentistry services including oral exams, digital X-rays, teeth cleanings, fillings, sealants, crowns, extractions, dentures, and oral cancer screening using digital radiology technology.
• Behavioral Health Services Outpatient counseling and mental health services including individual, couple, and family therapy, medication support, and the Early Intervention Services for Older Adults (EISOA) program providing educational classes, skill-building workshops, and support groups.
• Acupuncture Services Acupuncture treatment for neurological disorders, pain management, rare and difficult conditions, post-operative care, preventive disease, and cosmetic acupuncture.
• Women's Healthcare Women's health services including clinical breast exams, pap smears, pelvic exams, and preventive reproductive healthcare.
• Geriatric Services Annual Wellness Visits for qualifying geriatric patients including screenings, assessments, and counseling for preventative services, health risk, fall risk, and behavioral health.
• Whole Person Care Program (WPC) Care coordination program for Medi-Cal beneficiaries struggling with homelessness, providing medical, dental, mental health, and other services through partnership with hospitals, CalOptima, and OC Health Care Agency.
• Social Services Program Comprehensive social services portfolio including the CHANGES Program (utility assistance), Early Intervention Services for Older Adults, Food Commodities Program, and Telecommunication Education and Assistance for community members.
• CHANGES Program Program providing services to limited English proficiency and underserved communities through outreach, consumer education workshops, and dispute resolution services involving gas and electricity utilities.
• Early Intervention Services for Older Adults (EISOA) Program targeting adults 60 years and older experiencing early onset of mental health conditions, providing outreach, social support, educational classes, skill-building workshops, and case management at no cost.
• Food Commodities Program Monthly food distribution program in partnership with Orange County Food Bank, providing canned goods and packaged foods to community members based on individual and family needs.
• Telecommunication Education & Assistance Program designed to help consumers navigate telephone bills and remove unnecessary expensive options to lower monthly telephone expenses.

Quantifiable outcome

• 13,716 total patient visits in 2023
• +3 more outcomes

Named customers3 records

Segments4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• MECCA (Multi-Elderly Collaborative Community Approach)coreStrategic or Co-development PartnerCollaborative partnership through MECCA addressing and preventing onset of behavioral health and mental health conditions for adults 60 years and older. Includes educational classes, skill-building workshops, support groups, and community referrals.
• Boiling CrabminorGTM or Marketing PartnerRestaurant partner for the annual Backyard Boil charity event celebrating the organization's 45th anniversary. Event brings community together while raising funds for Southland's mission.
• Orange County Food BankcoreStrategic or Co-development PartnerReceives food distributions monthly for the Food Commodities Program, distributing canned goods and packaged foods to community members in need based on individual/family needs.
• U.S. Department of Health and Human ServicescoreStrategic or Co-development PartnerApproved Southland as a Federally Qualified Health Center (FQHC) in May 2015, enabling expanded quality healthcare services to all Orange County residents.
• CalOptimacoreChannel Partner/ Reseller/ DistributorCalOptima Direct and various CalOptima networks (CCN) accepted as health plans. CalOptima is the managed care health plan for Medi-Cal beneficiaries in Orange County.
• Various IPAs (Independent Practice Associations)coreChannel Partner/ Reseller/ DistributorContracted with multiple IPAs including CalOptima Community Network (CCN), United Care Medical Group, Prospect Medical Group, Family Choice Medical Group, Optum Care Network, Regal Medical Group, ADOC, CHOC Health Alliance for provider networks.

Scale indicators9 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• UCI Health: Major academic health system serving Orange County. While not focused on FQHC-style safety-net care, UCI Health is a broader healthcare incumbent in the same geography that competes for Medi-Cal patients and partners on Whole Person Care referrals.
• MemorialCare: Large non-profit health system with significant Orange County presence. Competes broadly in primary care and ambulatory services, though not specifically focused on the FQHC underserved population.

Direct peers

• AltaMed Health Services: Large FQHC network in Los Angeles and Orange County serving medically underserved Latino and multi-ethnic populations. Directly comparable as a community-based FQHC with integrated medical, dental, behavioral health, and social services targeting uninsured and Medi-Cal patients.
• St. John's Community Health: FQHC network in Los Angeles and Compton providing primary care, dental, behavioral health, and social services with multilingual staff. Comparable FQHC model with safety-net population focus and integrated care delivery.
• Venice Family Clinic: Large FQHC in Los Angeles providing integrated primary care, dental, behavioral health, and social services to low-income and uninsured patients. Directly comparable community health center model with sliding fee scale.
• Asian Health Services: Federally Qualified Health Center in Oakland, CA providing multilingual primary care, dental, behavioral health, and social services to Asian American and other underserved communities. Highly comparable model: FQHC, integrated services, multilingual, sliding fee scale.
• Nhan Hoa Comprehensive Health Care Clinic: Vietnamese-American FQHC in Garden Grove, CA providing primary care, dental, and behavioral health to Vietnamese and underserved Orange County residents. Most direct comparable peer given shared Vietnamese community focus and Garden Grove location.

Emerging players

• Family Health Matters Community Health Center: Smaller FQHC serving Orange County's underserved populations with primary care and social services. Comparable mission and target population to Southland, though smaller in scale and service breadth.

Others

• CalOptima: Orange County's Medi-Cal managed care plan and a contracted payer/partner for Southland. Not a peer but a critical ecosystem participant—value-based care arrangements with CalOptima drive Whole Person Care program growth.

Regional players

• Community Health Centers of the Central Coast: FQHC network serving California's Central Coast region. Comparable FQHC integrated care model for underserved populations, though operating in a different geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/southlandintegrated
• Xx.com/southlandintegr
• LinkedInlinkedin.com/company/vietnamese-community-of-orange-county-vncoc-

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southland Integrated Services